Dell Inspiron 3700 Manuel utilisateur

System Codes and Messages: Dell™ Inspiron™ 3700

System Reference

Error Messages

Your application programs, operating system, and the computer itself can identify

problems and alert you to them. When this occurs, a message may appear on the

computer's display or on an external monitor (if one is attached), or a flash code may be

emitted.

If an error message appears on the display or external monitor, make a note of the

message. For an explanation of the message and suggestions for correcting any errors,

see Table 1. The messages are listed alphabetically.

NOTES: If the message is not listed in Table 1, see the documentation for

the application program that was running at the time the message

appeared and/or the operating system documentation for an explanation

of the message and a recommended action.

When Table 1 suggests that you run a Dell Diagnostics test, refer to

"Running the Dell Diagnostics" in Chapter 3 of the Reference and

Troubleshooting Guide for instructions. When Table 1 suggests that you

call Dell for technical assistance, refer to "Contacting Dell" in the system

Help for instructions. When Table 1 suggests that you enable or disable a

System Setup program option, refer to System Setup Program.

Table 1. System Error Messages

Message Cause Action

Auxiliary device

failure The touch pad, track stick,

or external Personal

System/2 (PS/2) mouse

may be faulty.

If you are using an external

mouse only, check the

connection for a loose or

improperly connected cable. If

the problem persists, enable the

Pointing Device option. For

information, see "Page 2 Options

of the System Setup Program." If

the problem persists, call Dell for

technical assistance.

Bad command or

file name The command you

entered does not exist or

is not in the pathname you

specified.

Make sure that you have typed

the command correctly, placed

spaces in the proper location,

and used the correct pathname.

Cache disabled

due to failure The primary cache internal

to the microprocessor has

failed.

Call Dell for technical assistance.

CD-ROM drive

controller

failure 1

The CD-ROM drive does

not respond to commands

from the computer.

Turn off the computer, remove

the drive, and boot the computer

from a bootable diskette. Then

turn off the computer again,

reinstall the drive, and reboot the

computer. If the problem

persists, try another drive. Then

run the CD-ROM Drive tests in

the Dell Diagnostics.

Data error The diskette or hard-disk

drive cannot read the

data.

Run the appropriate utility to

check the file structure of the

diskette drive or hard-disk drive.

See the documentation that

came with your operating

system.

Decreasing

available memory One or more memory

modules may be faulty or

improperly seated.

Reseat the memory modules

and, if necessary, replace them.

Disk C: failed

initialization The hard-disk drive failed

initialization. Run the IDE Devices tests in the

Dell Diagnostics.

Diskette drive 0

seek failure A cable may be loose, or

the system configuration

information may not match

the hardware

configuration.

Run the Diskette tests in the

Dell Diagnostics. If error is not

corrected, have the cables

checked by an authorized

service technician.

Diskette read

failure A cable may be loose, or

the diskette may be faulty. If the diskette-drive access

indicator lights up, try a different

diskette.

Diskette

subsystem reset

failed

The diskette drive

controller may be faulty. Run the Diskette tests in the

Dell Diagnostics.

Diskette write-

protected Because the diskette is

write-protected, the

operation cannot be

completed.

Slide the write-protect notch up.

Drive not ready No diskette is in the

diskette drive, or no hard-

disk drive is in the media

bay. The operation

requires a diskette in the

drive or a hard-disk drive

in the bay before it can

continue.

Put a diskette in the drive bay, or

push the diskette all the way into

the drive until the eject button

pops out. Or, install a hard-disk

drive in the media bay.

Error reading

PCMCIA card The computer cannot

identify the PC Card. Reseat the card or try another

PC Card that you know works.

Extended memory

size has changed The amount of memory

recorded in NVRAM does

not match the memory

installed in the computer.

Reboot the computer. If the error

appears on the display again,

call Dell for technical assistance.

Gate A20 failure An installed memory

module may be loose. Reseat the memory modules

and, if necessary, replace them.

General failure The operating system is

unable to carry out the

command.

This message is usually followed

by specific information—for

example, Printer out of

paper.Respond by taking the

appropriate action.

Hard-disk drive

configuration

error

The computer cannot

identify the drive type. Turn off the computer, remove

the drive, and boot the computer

from a bootable diskette. Then

turn off the computer, reinstall

the drive, and reboot the

computer. Run the IDE Devices

tests in the Dell Diagnostics.

Hard-disk drive

controller

failure 0

The hard-disk drive does

not respond to commands

from the computer.

Turn off the computer, remove

the drive, and boot the computer

from a bootable diskette. Then

turn off the computer again,

reinstall the drive, and reboot the

computer. If the problem

persists, try another drive. Then

run the IDE Devices tests in the

Dell Diagostics.

Hard-disk drive

failure The hard-disk drive does

not respond to commands

from the computer.

Turn off the computer, remove

the drive, and boot the computer

from a bootable diskette. Then

turn off the computer again,

reinstall the drive, and reboot the

computer. If the problem

persists, try another drive. Then

run the IDE Devices tests in the

Dell Diagnostics

Hard-disk drive

read failure The hard-disk drive may

be faulty. Turn off the computer, remove

the drive, and boot the computer

from a bootable diskette. Then

turn off the computer again,

reinstall the drive, and reboot the

computer. If the problem

persists, try another drive. Then

run the IDE Devices tests in the

Dell Diagnostics

Invalid

configuration

information-

The system configuration

information does not

match the hardware

Correct the appropriate options

in the System Setup program.

please run System

Setup Program configuration. This

message is most likely to

occur after a memory

module is installed.

Keyboard clock

line failure A cable or connector may

be loose, or the keyboard

may be faulty.

Run the PC-AT Compatible

Keyboards test in the Dell

Diagnostics.

Keyboard

controller

failure

A cable or connector may

be loose, or the keyboard

may be faulty.

Reboot the computer, and avoid

touching the keyboard or the

mouse during the boot routine. If

the problem persists, run the PC-

AT Compatible Keyboards test

in the Dell Diagnostics.

Keyboard data

line failure A cable or connector may

be loose, or the keyboard

may be faulty.

Run the PC-AT Compatible

Keyboards test in the Dell

Diagnostics.

Keyboard stuck

key failure If an external keyboard or

keypad is being used, a

cable or connector may be

loose or the keyboard may

be faulty. If the integrated

keyboard is being used,

the keyboard may be

faulty.

A key on the integrated

keyboard or external

keyboard may have been

pressed while the

computer was booting.

Run the PC-AT Compatible

Keyboards test in the Dell

Diagnostics.

Memory address

line failure at

address, read

value expecting

value

An installed memory

module may be faulty or

improperly seated.

Reseat the memory modules

and, if necessary, replace them.

Memory allocation

error The software you are

attempting to run is

conflicting with the

operating system, another

application program, or a

utility.

Turn off the computer, wait 30

seconds, and then restart it. Try

to run the program again. If the

problem persists, contact the

software company.

Memory data line

failure at

address, read

value expecting

value

An installed memory

module may be faulty or

improperly seated.

Reseat the memory modules

and, if necessary, replace them.

Memory double

word logic An installed memory

module may be faulty or Reseat the memory modules

and, if necessary, replace them.

failure at

address, read

value expecting

value

improperly seated.

Memory odd/even

logic failure at

address, read

value expecting

value

An installed memory

module may be faulty or

improperly seated.

Reseat the memory modules

and, if necessary, replace them.

Memory write/read

failure at

address, read

value expecting

value

An installed memory

module may be faulty or

improperly seated.

Reseat the memory modules

and, if necessary, replace them.

No boot device

available The computer cannot find

the diskette or hard-disk

drive.

If the diskette drive is your boot

device, make sure that there is a

bootable diskette in the drive. If

the hard-disk drive is your boot

device, make sure that the drive

is installed, properly seated, and

partitioned as a boot device.

No boot sector on

hard-disk drive The operating system may

be corrupted. Reinstall your operating system.

See the documentation that

came with your operating

system.

No timer tick

interrupt A chip on the system

board may be

malfunctioning.

Run the System Board Devices

tests in the Dell Diagnostics.

Non-system disk

or disk error The diskette in drive A or

your hard-disk drive does

not have a bootable

operating system installed

on it.

If you are trying to boot from the

diskette, replace it with one that

has a bootable operating system.

Not a boot

diskette There is no operating

system on the diskette. Boot the computer with a

diskette that contains an

operating system.

Optional ROM bad

checksum The optional ROM

apparently failed. Call Dell for technical assistance.

Sector not found The operating system

cannot locate a sector on

the diskette or hard-disk

drive. You probably have

a bad sector or corrupted

file allocation table ( FAT)

on the diskette or hard-

disk drive.

Run the appropriate utility to

check the file structure on the

diskette or hard-disk drive. If a

large number of sectors are

defective, back up the data (if

possible), and then reformat the

diskette or hard-disk drive.

Seek error The operating system

cannot find a specific track

on the diskette or hard-

disk drive.

If the error is on the diskette

drive, try another diskette in the

drive.

Shutdown failure A chip on the system

board may be

malfunctioning.

Run the System Board Devices

tests in the Dell Diagnostics.

Time-of-day clock

lost power Data stored in NVRAM

has become corrupted. Connect your computer to an

electrical outlet to charge the

battery. If the problem persists,

try to restore the data. To restore

the data, press <Fn><F1> to

enter the System Setup program.

Then immediately exit it. If the

message reappears, call Dell for

technical assistance.

Time-of-day clock

stopped The reserve battery that

supports the data stored in

NVRAM may be read.

Connect your computer to an

electrical outlet to charge the

battery. If the problem persists,

call Dell for technical assistance.

Time-of-day not

set-please run

the System Setup

program

The time or date stored in

the System Setup

program does not watch

the system clock.

Correct the settings for the Date

and Time options. (For

instructions, see "System Setup

Program.")

Timer chip

counter 2 failed A chip on the system

board may be

malfunctioning.

Run the System Board Devices

tests in the Dell Diagnostics.

Unexpected

interrupt in

protected mode

The keyboard controller

may be malfunctioning, or

an installed memory

module may be loose.

Run the System Memory tests

and the PC-AT Compatible

Keyboards test in the Dell

Diagnostics.

Warning: Battery

is critically

low.

The battery is running out

of charge. Replace the battery, or connect

the computer to an electrical

outlet. Otherwise, activate save-

to-disk suspend (S2D) mode or

turn off the computer.

System Flash Codes

When errors that occur during the boot routine cannot be reported on the built-in display

or on an external monitor (if attached), the keyboard status indicators (see Figure 1)

may flash together in a pattern of lights (or flash code) that identifies the problem. For

example, one flash, followed by a second flash, and then a burst of three flashes (code

1-1-3) means that the computer was unable to read the data in nonvolatile random-

access memory (NVRAM). This information is important to the Dell support staff if you

need to call for technical assistance.

The keyboard status indicators flash briefly when the computer is turned on. The flash

codes, if needed, occur after the boot routine.

Figure 1. Flash Code Indicators

1Scroll lock indicator

2Capitals lock indicator

3numbers lock indicator

When the computer emits a flash code, write it down on a copy of the Diagnostics

Checklist and then look up its cause and meaning in Table 2. If you are unable to

resolve the problem, use the Dell Diagnosticsto identify a more serious cause. See

"Running Dell Diagnostics" in Chapter 3 of the Reference and Troubleshooting Guide. If

you are still unable to resolve the problem, call Dell for technical assistance. See

Chapter 5, "Getting Help," in the Reference and Troubleshooting Guide.

Table 2. Flash Codes and Corrective Actions

Message Cause Action

1-1-3 NVRAM write/read failure. Run the System Board Devices tests in the

Dell Diagnostics. If the program does not load,

call Dell for technical assistance.

1-1-4 ROM BIOS checksum

failure. Run the System Board Devices tests in the

Dell Diagnostics. If the program does not load,

call Dell for technical assistance.

1-2-1 Programmable interval

timer failure. Run the System Board Devices tests in the

Dell Diagnostics. If the program does not load,

call Dell for technical assistance.

1-2-2 Direct memory access

(DMA) initialization failure. Run the System Board Devices tests in the

Dell Diagnostics. If the program does not load,

call Dell for technical assistance.

1-2-3 DMA page register

write/read failure. Run the System Board Devices tests in the

Dell Diagnostics. If the program does not load,

call Dell for technical assistance.

1-3-1

through

2-4-4

An installed memory

module is not being

properly identified or used.

Make sure that a memory module is installed in

one of the memory module sockets on the

system board. The computer will not function

unless at least one memory module is installed.

3-1-1 Slave DMA register failure. Run the System Board Devices tests in the

Dell Diagnostics. If the program does not load,

call Dell for technical assistance.

3-1-2 Master DMA register

failure. Run the System Board Devices tests in the

Dell Diagnostics. If the program does not load,

call Dell for technical assistance.

3-1-3 Master interrupt mask

3-1-4 Slave interrupt mask

3-2-4 Keyboard controller test

failure. Run the PC-AT Compatible Keyboards test in

the Dell Diagnostics.

3-3-4 Display memory test

failure. Run the VESA/VGA Interface test in the Dell

Diagnostics.

3-4-1 Display initialization

failure. Run the VESA/VGA Interface tests in the Dell

Diagnostics.

3-4-2 Display retrace test failure. Run the VESA/VGA Interface tests in the Dell

Diagnostics.

4-2-1 No timer tick. Call Dell for technical assistance.

4-2-2 Shutdown failure. Call Dell for technical assistance.

4-2-3 Gate A20 failure. Call Dell for technical assistance.

4-2-4 Unexpected interrupt in

protected mode. Call Dell for technical assistance.

4-3-1 Memory failure above

address 0FFFFh. Run the System Memory tests in the Dell

Diagnostics.

4-3-3 Timer chip counter 2

failure. Call Dell for technical assistance.

4-3-4 Time-of-day clock

stopped. Call Dell for technical assistance.

4-4-1 Serial port failure. Run the Serial Ports tests in the Dell

Diagnostics.

5-1-2 No usable memory. Run the System Memory tests in the Dell

Diagnostics.

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