Dell POWEREDGE 4300 Manuel utilisateur

www.dell.com | support.dell.com

Dell™ Dimension™ 4300

Solutions Guide

2H930bk1.book Page 1 Tuesday, November 20, 2001 5:02 PM

Hints, Notices, and Cautions

HINT: A HINT indicates important information that helps you make better

use of your computer.

NOTICE: A NOTICE indicates either potential damage to hardware or loss of

data and tells you how to avoid the problem.

CAUTION: A CAUTION indicates a potential for property damage,

personal injury, or death.

Abbreviations and Acronyms

For a completelist of abbreviations and acronyms, seethe Tell Me How help

file. To access help files, see page 24.

____________________

Information in this document is subject to change without notice.

Reproduction in any manner whatsoever without the written permission of Dell Computer

Corporation is strictly forbidden.

Trademarks used in this text:

Dell

, the

DELL

logo,

Dimension

Inspiron

Latitude

OptiPlex

Dell

Precision

DellPlus

,and

DellNet

aretrademarksofDellComputerCorporation;

Intel

and

Pentium

are registered trademarks of Intel Corporation;

Microsoft

and

Windows

are registered

trademarks of Microsoft Corporation.

Other trademarks and trade names may be used in this document to refer to either the entities

claiming the marks and names or their products. Dell Computer Corporation disclaims any

proprietary interest in trademarks and trade names other than its own.

This product incorporates copyright protection technology that is protected by method claims of

certain U.S. patents and other intellectual property rights owned by Macrovision Corporation

and other rights owners. Use of this copyright protection technology must be authorized by

Macrovision Corporation, and is intended for home and other limited viewing uses only unless

otherwise authorized by Macrovision Corporation. Reverse engineering or disassembly is

prohibited.

November 2001 P/N 2H930 Rev. A01

2H930bk1.book Page 2 Tuesday, November 20, 2001 5:02 PM

Contents 3

Contents

Safety Instructions . . . . . . . . . . . . . . . . . . . . . . . . . 9

When Using Your Computer . . . . . . . . . . . . . . . . . . . 9

Ergonomic Computing Habits . . . . . . . . . . . . . . . . . . 10

When Working Inside Your Computer . . . . . . . . . . . . . . 12

Protecting Against Electrostatic Discharge . . . . . . . . . . . 13

1Setting Up

Connecting a Printer . . . . . . . . . . . . . . . . . . . . . . . . 16

Parallel Printer . . . . . . . . . . . . . . . . . . . . . . . . . 16

USB Printer . . . . . . . . . . . . . . . . . . . . . . . . . . 17

Installing the Printer Driver . . . . . . . . . . . . . . . . . . . 18

Transferring Information to a New Computer (Windows XP Only) 18

Setting Up a Home and Office Network (Windows XP Only) . . . 19

Turning Off the Computer . . . . . . . . . . . . . . . . . . . . . 20

Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . 20

Windows Me and Windows 2000 . . . . . . . . . . . . . . . . 20

2Solving Problems

Finding Solutions . . . . . . . . . . . . . . . . . . . . . . . . . . 22

Accessing Help Files . . . . . . . . . . . . . . . . . . . . . . . . 24

Power Problems . . . . . . . . . . . . . . . . . . . . . . . . . . . 25

Start-Up Error Messages . . . . . . . . . . . . . . . . . . . . . . 25

Video and Monitor Problems . . . . . . . . . . . . . . . . . . . . 26

2H930bk1.book Page 3 Tuesday, November 20, 2001 5:02 PM

4Contents

If the screen is blank . . . . . . . . . . . . . . . . . . . . . . 26

If the screen is difficult to read . . . . . . . . . . . . . . . . . 27

Sound and Speaker Problems . . . . . . . . . . . . . . . . . . . 28

Printer Problems . . . . . . . . . . . . . . . . . . . . . . . . . 29

If you cannot print to a parallel port printer . . . . . . . . . . 29

If you cannot print to a USB printer . . . . . . . . . . . . . . 30

Scanner Problems . . . . . . . . . . . . . . . . . . . . . . . . . 31

Modem Problems . . . . . . . . . . . . . . . . . . . . . . . . . 32

Mouse Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 34

Keyboard Problems . . . . . . . . . . . . . . . . . . . . . . . . 35

Drive Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 35

If you cannot save a file to a floppy disk . . . . . . . . . . . . 35

If you cannot play a music CD or install a program from a CD . 36

If you cannot play a DVD movie . . . . . . . . . . . . . . . . 37

If the CD-RW drive stops writing . . . . . . . . . . . . . . . . 37

If you have a hard drive problem . . . . . . . . . . . . . . . . 38

Network Problems . . . . . . . . . . . . . . . . . . . . . . . . . 38

Microsoft®Windows®Error Messages . . . . . . . . . . . . . . 39

General Program Problems . . . . . . . . . . . . . . . . . . . . 40

A program crashes . . . . . . . . . . . . . . . . . . . . . . . 40

A program stops responding . . . . . . . . . . . . . . . . . . 40

A program error causes the system to lock up . . . . . . . . . 41

A solid blue screen appears . . . . . . . . . . . . . . . . . . 41

A program is designed for an earlier Windows operating system 41

Internet Connection Problems . . . . . . . . . . . . . . . . . . 42

If you have a problem with your Internet connection . . . . . . 42

E-Mail Problems . . . . . . . . . . . . . . . . . . . . . . . . . . 43

Resolving Other Technical Problems . . . . . . . . . . . . . . . 43

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Contents 5

Reinstalling Drivers . . . . . . . . . . . . . . . . . . . . . . . . . 44

Using the Windows XP Device Driver Rollback . . . . . . . . . 45

Resolving Software and Hardware Incompatibilities . . . . . . . 46

Windows XP . . . . . . . . . . . . . . . . . . . . . . . . . . 46

Windows Me . . . . . . . . . . . . . . . . . . . . . . . . . . 47

Windows 2000 . . . . . . . . . . . . . . . . . . . . . . . . . 48

Using System Restore . . . . . . . . . . . . . . . . . . . . . . . 49

Creating a Restore Point . . . . . . . . . . . . . . . . . . . . 51

Restoring the Computer to an Earlier Operating State . . . . . . 51

Undoing the Last System Restore . . . . . . . . . . . . . . . . 52

Reinstalling Windows XP . . . . . . . . . . . . . . . . . . . . . . 53

Reinstalling Windows Me . . . . . . . . . . . . . . . . . . . . . . 55

Reinstalling Windows 2000 . . . . . . . . . . . . . . . . . . . . 57

3Adding Parts

Front and Back View of the Computer . . . . . . . . . . . . . . . 60

Reattaching the Front Door and Hinge Arms . . . . . . . . . . . 62

Reattaching the Front Door . . . . . . . . . . . . . . . . . . . 62

Reattaching the Hinge Arms . . . . . . . . . . . . . . . . . . 63

Opening the Computer Cover . . . . . . . . . . . . . . . . . . . 65

Looking Inside Your Computer . . . . . . . . . . . . . . . . . . . 67

System Board . . . . . . . . . . . . . . . . . . . . . . . . . . 68

Adding Cards . . . . . . . . . . . . . . . . . . . . . . . . . . . . 69

Removing Cards . . . . . . . . . . . . . . . . . . . . . . . . . . 72

Adding Memory . . . . . . . . . . . . . . . . . . . . . . . . . . . 74

Replacing the AGP Card . . . . . . . . . . . . . . . . . . . . . . 76

Adding a Second Hard Drive . . . . . . . . . . . . . . . . . . . . 77

2H930bk1.book Page 5 Tuesday, November 20, 2001 5:02 PM

6Contents

Adding Other Drives . . . . . . . . . . . . . . . . . . . . . . . . 81

5.25-Inch Devices . . . . . . . . . . . . . . . . . . . . . . . 81

3.5-Inch Devices . . . . . . . . . . . . . . . . . . . . . . . . 84

Closing the Computer Cover . . . . . . . . . . . . . . . . . . . 87

4Appendix

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . 90

Standard Settings . . . . . . . . . . . . . . . . . . . . . . . . . 94

Viewing Settings . . . . . . . . . . . . . . . . . . . . . . . . 95

System Setup Program Screens . . . . . . . . . . . . . . . . 95

Clearing Forgotten Passwords . . . . . . . . . . . . . . . . . . . 95

Replacing the Battery . . . . . . . . . . . . . . . . . . . . . . . 97

Dell Technical Support Policy (U.S. Only) . . . . . . . . . . . . 98

Definition of “Dell-Installed” Software and Peripherals . . . . 98

Definition of “Third-Party” Software and Peripherals . . . . . 99

Contacting Dell . . . . . . . . . . . . . . . . . . . . . . . . . . 100

Contact Numbers and Addresses . . . . . . . . . . . . . . . . 100

Returning Items for Warranty Repair or Credit . . . . . . . . . 114

Regulatory Information . . . . . . . . . . . . . . . . . . . . . . 115

FCC Notices (U.S. Only) . . . . . . . . . . . . . . . . . . . . 116

Battery Disposal . . . . . . . . . . . . . . . . . . . . . . . . 118

NOM Information (Mexico Only) . . . . . . . . . . . . . . . . 118

Información para NOM (únicamente para México) . . . . . . . 119

Limited Warranties and Return Policy . . . . . . . . . . . . . . 119

One-Year Limited Warranty (U.S. Only) . . . . . . . . . . . . 120

Two-Year Limited Warranty (U.S. Only) . . . . . . . . . . . . 122

Three-Year Limited Warranty (U.S. Only) . . . . . . . . . . . 126

Four-Year Limited Warranty (U.S. Only) . . . . . . . . . . . . 129

One-Year Limited Warranty (Canada Only) . . . . . . . . . . . 132

Two-Year Limited Warranty (Canada Only) . . . . . . . . . . . 134

2H930bk1.book Page 6 Tuesday, November 20, 2001 5:02 PM

Contents 7

Three-Year Limited Warranty (Canada Only) . . . . . . . . . 137

"Total Satisfaction" Return Policy (U.S. and Canada Only) . . . 141

One-Year End-User Manufacturer Guarantee (Latin America and the

Caribbean Only) . . . . . . . . . . . . . . . . . . . . . . . . 142

. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 144

Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 145

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8Contents

2H930bk1.book Page 8 Tuesday, November 20, 2001 5:02 PM

Safety Instructions

As you use your computer, observe the following safe-handling guidelines.

When Using Your Computer

CAUTION: Do not operate your computer with any cover(s)

(including the computer cover, filler brackets, front-panel inserts,

and so on) removed or opened.

•To help avoid damaging your computer, be sure that the voltage

selection switch is set to match the AC power available at your

location:

– 115 V/60 Hz in most of North and South America and some Far

Eastern countries such as South Korea and Taiwan

– 100 V/50 Hz in eastern Japan and 100 V/60 Hz in western Japan

– 230 V/50 Hz in most of Europe, the Middle East, and the Far East

Also be sure that your monitor and attached devices are electrically

rated to operate with the AC power available in your location.

•To avoid shorting out your computer when disconnecting a network

cable, first unplug the cable from the network adapter on the back of

your computer, and then from the network jack. When reconnecting a

network cable to your computer, first plug the cable into the network

jack, and then into the network adapter.

•To help avoid possible damage to the system board, wait 5 seconds

after turning off the computer before disconnecting or connecting a

non-USB device from the computer.

2H930bk1.book Page 9 Tuesday, November 20, 2001 5:02 PM

www.dell.com | support.dell.com

•To help prevent electric shock, plug the computer and device power

cables into properly grounded power sources. These cables are

equipped with 3-prong plugs to help ensure proper grounding. Do not

use adapter plugs or remove the grounding prong from a cable. If you

must use an extension cable, use a 3-wirecable with properly grounded

plugs.

•To help protect your computer from sudden, transient increases and

decreases in electrical power, use a surge suppressor, line conditioner,

or uninterruptible power supply.

•Be sure that nothing rests on your computer’s cables and that the

cables are not located where they can be stepped on or tripped over.

•Do not spill food or liquids on your computer. If the computer gets

wet, contact Dell (see page 100).

•Do not push any objects into the openings of your computer. Doing so

can cause fire or electric shock by shorting out interior components.

•Keep yourcomputer awayfrom radiators andheatsources. Also, do not

block cooling vents. Avoid placing loose papers underneath your

computer; do not place your computer in a closed-in wall unit or on a

bed, sofa, or rug.

Ergonomic Computing Habits

CAUTION: Improper or prolonged keyboard use may result in

injury.

CAUTION: Viewing the monitor screen for extended periods of

time may result in eye strain.

For comfort and efficiency, observe the following ergonomic guidelines

when setting up and using your computer:

•Position your computer so that the monitor and keyboard are directly

in front of you as you work. Special shelves are available (from Dell and

other sources) to help you correctly position your keyboard.

•Set the monitor at a comfortable viewing distance (usually 510 to 610

millimeters [20 to 24 inches] from your eyes).

•Make sure the monitor screen is at eye level or slightly lower when you

are sitting in front of the monitor.

2H930bk1.book Page 10 Tuesday, November 20, 2001 5:02 PM

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