D-Box G5 Manuel utilisateur

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May 2022

 
2
 
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TABLE OF CONTENTS 
 
IMPORTANT SAFETY INSTRUCTIONS ............................................................................................................4 
G5 HAPTIC SYSTEM SPECIFICATION:.............................................................................................................6 
INTRODUCTION.....................................................................................................................................8 
INSTALLATION GUIDELINES ..................................................................................................................9 
1 Minimum Spacing Between Actuators...........................................................................................9 
2 Haptic Actuator Alignment.............................................................................................................9 
3 Haptic Actuator Straightness .......................................................................................................10 
4 Level Surface ................................................................................................................................10 
5 Weight Distribution......................................................................................................................10 
VOLTAGE SELECTION...........................................................................................................................11 
ACTUATOR ENDING INSTALLATION....................................................................................................11 
1 Non Captive Ending Installation...................................................................................................11 
2 Captive Ending Installation...........................................................................................................12 
BRACKETS INSTALLATION ...................................................................................................................16 
1 ‘’U’’ Brackets Installation .............................................................................................................16 
1 ‘’L’’ Brackets Installation ..............................................................................................................16 
CONNECT YOUR HAPTIC SYSTEM........................................................................................................17 
1 IEC Plug Lock Insert Installation (Optional)..................................................................................17 
2 4-Actuator Configuration .............................................................................................................17 
3 3-Actuator Configurations............................................................................................................18 
4 2-Actuator Configurations............................................................................................................18 
5 1-Actuator Configurations............................................................................................................19 
CREATE YOUR D-BOX CONNECT ACCOUNT ........................................................................................19 
SOFTWARE INSTALLATION..................................................................................................................19 
1 D-BOX Motion Core......................................................................................................................19 
1.1 D-BOX Control Panel.............................................................................................................20 
1.2 D-BOX Game Center..............................................................................................................21 
1.3 D-BOX Adaptive Gaming Configurator..................................................................................22 
1.4 D-BOX HaptiSync...................................................................................................................22 
1.5 D-BOX System Monitor.........................................................................................................23 
1.6 D-BOX Stimuli Presenter.......................................................................................................23 
2 D-BOX System Configurator .........................................................................................................24 
HAPTIC SYSTEM OPERATION ..............................................................................................................24 

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10. TROUBLESHOOTING.........................................................................................................................24

10.1 Initial Troubleshooting Steps....................................................................................................24

10.2 Reinitiate Your Haptic System ..................................................................................................25

10.3 Update Software and Firmware ...............................................................................................26

10.4 Troubleshooting with Haptic Bridge LEDs Status .....................................................................27

10.5 Troubleshooting with D-BOX System Monitor.........................................................................29

10.6 Faults and Corrective Actions...................................................................................................33

10.7 Troubleshooting Software Issues (Game Center) ....................................................................37

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IMPORTANT SAFETY INSTRUCTIONS

•Read, keep and follow these instructions.

•Heed all warnings:

Owners and/or users of this D-BOX Haptic System are responsible for the dissemination of this information to all

such persons named herein. Each owner and/or user of this D-BOX Haptic System agrees to evaluate and bear all

risks associated with the use of this D-BOX Haptic System for themselves and for any subsequent users of this D-

BOX Haptic System and any subsequent users of this D-BOX Haptic System shall be deemed to be using this D-

BOX Haptic System under the direct supervision of such owner/user and such owner/user will be deemed to have

communicated this advisory to all person described herein.

D-BOX Technologies Inc. is in no way responsible for any damages of any kind arising from the use of this D-

BOX Haptic System and the owners and/or users of this D-BOX Haptic System hereby agree not to hold D-

BOX Technologies Inc. responsible for any and all damages of any kind arising from the use of this D-BOX Haptic

System including, but not limited to direct or indirect, punitive, incidental, special or consequential damages

arising out of or in any way connected with the use of this D-BOX Haptic System.

This D-BOX Haptic System may be harmful to

women who are pregnant, persons with heart

conditions, the elderly, or those with other pre-

existing medical conditions. All such persons

should consult their physicians before using this

D-BOX Haptic System.

Use of this D-BOX Haptic System is not

recommended for children under the age of ten

years old without adult supervision. Owners

and/or users of this D-BOX Haptic System should

consult and comply with the user guide enclosed

herein.

Use of hot liquids in the vicinity of this D-

BOX Haptic System should always be avoided

to prevent spillage which could cause serious

injuries to the user.

Use of this D-BOX Haptic System is a risk to hands

and feet. Do not put hands or feet underneath the

seat or near the haptic system. This may lead to

serious injury.

Do not use this device near water.

Do not install near any heat sources such as

radiators, heat registers, stoves or any other

appliances (including amplifiers).

Unplug this device during electrical storms or

when unused for long periods of time.

Refer all servicing to qualified personnel.

Servicing is required when the device has

been damaged in any way. For example: if

liquid has been spilled or objects have fallen

onto it, if it has been exposed to rain or

moisture, if it does not operate normally or, it

has been dropped.

- Only clean the device with a dry cloth.

- Do not block any ventilation openings. Install in

accordance with the manufacturer’s

instructions.

- Protect all the cables (USB, network, power,

etc.) from being walked on or pinched,

particularly at the ends.

- Use only attachments/accessories specified by

the manufacturer.

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Thank you for purchasing a D-BOX Haptic System, the most immersive experience for the simulation and game

markets. We strongly advise that you read these guidelines before assembling and using your Haptic System.

Do not hesitate to contact us if you have questions.

Please make sure to provide the serial numbers (Haptic Bridge & Haptic Actuators) of your Haptic System when

contacting the D-BOX Support.

The serial numbers (in yellow) are located on the haptic components as follow:

If remote assistance is required, you must have TeamViewer (www.teamviewer.com) installed on your PC.

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G5 HAPTIC SYSTEM SPECIFICATION:

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G5 HAPTIC BRIDGE

G5 HAPTIC ACTUATOR

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1. INTRODUCTION

Featuring a completely new form factor as well as simpler infrastructure and simpler connections, G5 offers all the

benefits you have come to know and love from D-BOX in terms of performance, realism, and reliability, but now in

an all-new package ready to make the operation and installation of our systems easier than ever before! Gone are

the days of multiple large ACM boxes, as our new “haptic bridge” gathers the data of up to 4 actuators in a single

control box that is significantly smaller and sleeker than our previous design. With voltage selection included in

every individual actuator, you can seamlessly go between 110V and 230V with the flick of a switch... Making G5 a

much more flexible solution!

The following components are part of a D-BOX G5 Haptic System:

▪Haptic System:

A complete architecture of hardware and software providing motion,

textures, and vibrations.

▪Haptic Actuator:

An assembly of motor and mechanic providing motion, textures, and

vibrations.

▪Haptic Bridge:

A communication module controlling 1 to 4 haptic actuators.

▪Haptic Source:

Devices or applications generating haptic data for the D-BOX Haptic

System.

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2. INSTALLATION GUIDELINES

When integrating your D-BOX G5 Haptic System, please comply with the following guidelines. This will help you to

keep your product healthy and optimize its service lifetime! If you must deviate from the guidelines, please contact

us to make sure you are still using the system as prescribed.

2.1 Minimum Spacing Between Actuators

Respect the minimum spacing between actuators for adequate movement of the platform. Measure the distance

from a square surface enclosing all actuators (see example below). Respecting the spacing guidelines ensures

proper interaction of the Haptic System with the actuator endings, and proper lateral force transfer:

TRAVEL

MINIMUM SPACING BETWEEN

ACTUATORS (A)

1.5 in

14 in [356 mm]

2.2 Haptic Actuator Alignment

When using 2 haptic actuators + pivot or, 3 haptic actuators, install them per an isosceles triangle pattern:

When using 4 haptic actuators, install them per a square or rectangular pattern:

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2.3 Haptic Actuator Straightness

During installation, the actuators should always remain straight to limit radial loading. Radial loading could result

in premature wear of the actuators.

2.4 Level Surface

All actuators must be level on the same flat surface for optimal operations. Different levels could result in

premature wear of the actuators.

2.5 Weight Distribution

Each actuator has a 250-lb maximal payload. When integrating the Haptic System on a platform, D-BOX

recommends balancing the center of gravity (CG) of the platform to ensure each haptic actuator supports an

equal load. The following figures show equal distribution of weight with 2, 3 or 4 actuators.

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