Indicator Description
External USB
Modem
Indicates the status of external
USB modems. Both integrated
and external USB modems have
the following LED indicators:
•Green = Modem has
established an active
connection.
•Blinking Green = Modem is
connecting.
•Amber = Modem is not active.
•Blinking Amber = Data
connection error. No modem
connection possible.
•Blinking Red = Modem is in
the process of resetting.
Eaton UPS 5S Battery Backup
(Front and Back Panels)
Front Panel Back Panel
Speed Experience in Backup Mode
Net Assurance provides a safety net should your
Internet service drop. The backup mode starts
immediately and provides the same connection
speed through LTE: 10/2 Mbps maximum and
1/0.5 Mbps minimum.
Please note that backup mode causes your
business to lose guest WiFi capability. However,
if you are a Cox Business customer with both Net
Assurance and our Internet Gateway service, the
only impact will be a decrease of one (1) port in
the gateway: from eight (8) ports to seven (7).
UPS/Battery Backup Expectations
Net Assurance provides uninterruptable power
supply (UPS) for a maximum of four (4) hours**.
Important: If other vendors'
equipment is used, the power supply
lasts one (1) hour.
The power supply includes eight (8) or 10 plugs:
Example: If there are eight plus, four (4) will be
used for surge protection, and four (4) for
battery backup. If 10 plugs are used, five (5) will
be used for surge protection; and five (5) will be
used for battery backup You can plug in the
cable modem, a network device, router, TV, or
other Cox Business equipment.
Overview of Notifications and How to Opt Out
Should your business experience issues related
to your Internet backup and Internet service, you
can receive notifications about them via SMS text
and/or email. Although Outage Notifications are
disabled by default, you can enable them
through the MyAccount portal.
Notifications Category (example)
