Compaq AlphaServer GS60E Manuel utilisateur

Compaq Computer Corporation

AlphaServer GS60E

Service Manual

Order Number: EK-GS60E-SV. A01

This manual is intended for Compaq service engineers. It

includes troubleshooting information, configuration rules, and

instructions for removal and replacement of field-replaceable

units (FRUs) for the Compaq AlphaServer GS60E system.

First Printing, February 2000

The information in this publication is subject to change without notice.

COMPAQ COMPUTER CORPORATION SHALL NOT BE LIABLE FOR TECHNICAL OR

EDITORIAL ERRORS OR OMISSIONS CONTAINED HEREIN, NOR FOR INCIDENTAL

OR CONSEQUENTIAL DAMAGES RESULTING FROM THE FURNISHING,

PERFORMANCE, OR USE OF THIS MATERIAL.

This publication contains information protected by copyright. No part of this publication may be

photocopied or reproduced in any form without prior written consent from Compaq Computer

Corporation.

The software described in this guide is furnished under a license agreement or nondisclosure

agreement. The software may be used or copied only in accordance with the terms of the

agreement.

Computer Corporation. Alpha, AlphaServer, OpenVMS, and StorageWorks are registered in

COMPAQ, the Compaq logo, and Tru64 are copyrighted and are trademarks of Compaq the U.S

Patent and Trademark Office. Microsoft and Windows are registered trademarks of Microsoft

Corporation. UNIX is a registered trademark in the U.S. and other countries, licensed

exclusively through X/Open Company Ltd. Other product names mentioned herein may be the

trademarks of their respective companies.

FCC Notice: The equipment described in this manual generates, uses, and may emit radio

frequency energy. The equipment has been type tested and found to comply with the limits for a

Class A digital device pursuant to Part 15 of FCC rules, which are designed to provide

reasonable protection against such radio frequency interference. Operation of this equipment in

a residential area may cause interference in which case the user at his own expense will be

required to take whatever measures may be required to correct the interference. Any

modifications to this device—unless expressly approved by the manufacturer—can void the

user’s authority to operate this equipment under part 15 of the FCC rules.

Shielded Cables: If shielded cables have been supplied or specified, they must be used on the

system in order to maintain international regulatory compliance.

Warning! This is a Class A product. In a domestic environment this product may cause radio

interference in which case the user may be required to take adequate measures.

Achtung! Dieses ist ein Gerät der Funkstörgrenzwertklasse A. In Wohnbereichen können bei

Betrieb dieses Gerätes Rundfunkstörungen auftreten, in welchen Fällen der Benutzer für

entsprechende Gegenmaßnahmen verantwortlich ist.

Attention! Ceci est un produit de Classe A. Dans un environnement domestique, ce produit

risque de créer des interférences radioélectriques, il appartiendra alors à l'utilisateur de prendre

les mesures spécifiques appropriées.

Contents

Preface ........................................................................................................................xi

Chapter 1 Introduction

1.1 System Overview................................................................................... 1-2

1.2 TLSB System Bus ................................................................................. 1-4

1.3 Processor Module .................................................................................. 1-6

1.4 MS7CC Memory Module ....................................................................... 1-8

1.5 KFTHA Module................................................................................... 1-10

1.6 Power Subsystem Overview................................................................ 1-12

1.7 I/O Bus and In-Cab Storage Devices................................................... 1-14

1.8 Troubleshooting Overview .................................................................. 1-16

Chapter 2 Troubleshooting with LEDs

2.1 Operator Control Panel......................................................................... 2-2

2.2 Troubleshooting TLSB Modules............................................................ 2-6

2.3 Troubleshooting a PCI Shelf ................................................................. 2-8

2.4 Troubleshooting StorageWorks Shelves ............................................. 2-10

2.5 Troubleshooting the Power Subsystem............................................... 2-12

2.6 Troubleshooting the Cooling Subsystem............................................. 2-14

Chapter 3 Console Display and Diagnostics

3.1 Checking Self-Test Results: Console Display ....................................... 3-2

3.2 Show Configuration Display ................................................................. 3-4

3.3 Running Diagnostics: the Test Command ............................................ 3-6

3.4 Testing the Entire System .................................................................... 3-8

3.5 Sample Test Command for a Memory Module.................................... 3-10

3.6 Identifying a Failing SIMM ................................................................ 3-12

3.7 Info Command..................................................................................... 3-14

Chapter 4 DECevent Error Log

4.1 Brief Description of the TLSB Bus........................................................ 4-2

4.1.1 Command/Address Bus................................................................... 4-2

4.1.2 Data Bus ......................................................................................... 4-3

4.1.3 Error Checking ............................................................................... 4-3

4.2 Producing an Error Log with DECevent............................................... 4-4

4.3 Getting a Summary Error Log.............................................................. 4-5

4.4 Supported Event Types......................................................................... 4-6

4.5 Sample Error Log Entries..................................................................... 4-8

4.5.1 Machine Check 660 Error ............................................................... 4-8

4.5.2 Machine Check 620 Error ............................................................. 4-17

4.5.3 DWLPB Motherboard (PCIA) Adapter Error Log ........................ 4-24

4.6 Console Halt Conditions ..................................................................... 4-30

4.6.1 CPU Double Error Halt ................................................................ 4-30

4.6.2 Machine Check Logout Frames .................................................... 4-39

4.6.3 Machine Check Error Log............................................................. 4-42

Chapter 5 Removal and Replacement Procedures

5.1 TLSB Modules....................................................................................... 5-2

5.1.1 How to Replace the Only Processor ................................................ 5-2

5.1.2 How to Replace the Boot Processor................................................. 5-4

5.1.3 How to Add a New Processor or Replace a Secondary

Processor ......................................................................................... 5-8

5.1.4 Processor, Memory, or Terminator Module Removal and

Replacement ................................................................................. 5-12

5.1.5 SIMM Removal and Replacement ................................................ 5-14

5.1.6 I/O Cable and KFTHA Module Removal and Replacement.......... 5-18

5.2 TLSB Card Cage Removal .................................................................. 5-20

5.3 Operator Control Panel....................................................................... 5-24

5.4 CD Tray............................................................................................... 5-26

5.5 AC Distribution Box............................................................................ 5-28

5.6 Power Rack Assembly ......................................................................... 5-30

5.7 Cabinet Control Logic (CCL) Panel..................................................... 5-32

5.8 BA36R StorageWorks Shelf ................................................................ 5-34

5.9 DWLPB PCI Box ................................................................................. 5-36

5.10 Plenum Assembly................................................................................ 5-38

5.11 Cabinet Panels .................................................................................... 5-40

5.12 Cables.................................................................................................. 5-42

vii

Appendix A Updating Firmware

A.1 Booting LFU..........................................................................................A-2

A.2 List ........................................................................................................A-4

A.3 Update...................................................................................................A-6

A.4 Exit......................................................................................................A-10

A.5 Display and Verify Commands ...........................................................A-12

A.6 Create..................................................................................................A-14

Appendix B Console Commands and Environment Variables

B.1 Console Commands...............................................................................B-1

B.2 Environment Variables.........................................................................B-5

Index

Examples

3–1 System Self-Test Console Display......................................................... 3-2

3–2 Show Configuration Sample ................................................................. 3-4

3–3 Sample Test Commands........................................................................ 3-6

3–4 Sample Test Command for the Entire System ..................................... 3-8

3–5 Sample Test Command, Memory Test ................................................ 3-10

3–6 Console Mode: No Failing SIMMS ...................................................... 3-12

3–7 Console Mode: Failing SIMMs Found................................................. 3-13

3–8 Examples of the Info Command.......................................................... 3-14

4–1 Producing an Error Log with DECevent............................................... 4-4

4–2 Summary Error Log .............................................................................. 4-5

4–3 OSF Event Type Identification ............................................................. 4-7

4–4 OpenVMS Event Type Identification.................................................... 4-7

4–5 Sample Machine Check 660 Error Log Entry ....................................... 4-8

4–6 Sample Machine Check 620 Error Log Entry ..................................... 4-17

4–7 Sample DWLPB Motherboad Error Log Entry ................................... 4-24

4–8 CPU Double Error Halt....................................................................... 4-33

5–1 Replacing the Only Processor Module .................................................. 5-2

5–2 Replacing the Boot Processor................................................................ 5-4

5–3 Adding or Replacing a Secondary Processor ......................................... 5-8

A–1 Booting LFU from CD-ROM .................................................................A-2

A–2 List Command.......................................................................................A-4

A–3 Update Command .................................................................................A-6

A–4 Exit Command ....................................................................................A-10

viii

A–5 Display and Verify Commands ...........................................................A-12

A–6 Create Command ................................................................................A-14

Figures

1–1 AlphaServer GS60E System ................................................................. 1-2

1–2 TLSB Card Cage ................................................................................... 1-4

1–3 Processor Module .................................................................................. 1-6

1–4 MS7CC Memory Module ....................................................................... 1-8

1–5 KFTHA Module Hoses ........................................................................ 1-10

1–6 KFTHA Module................................................................................... 1-11

1–7 GS60E Power Subsystem.................................................................... 1-12

1–8 I/O Bus and In-Cab Storage ................................................................ 1-14

1–9 Troubleshooting Steps......................................................................... 1-16

1–10 Troubleshooting Tools ......................................................................... 1-17

2–1 Operator Control Panel......................................................................... 2-2

2–2 Troubleshooting: Start with the Operator Control Panel ..................... 2-4

2–3 TLSB Module LEDs .............................................................................. 2-6

2–4 PCI Shelf ............................................................................................... 2-8

2–5 Troubleshooting Steps for PCI Shelf..................................................... 2-9

2–6 Troubleshooting StorageWorks Devices and Shelves ......................... 2-10

2–7 Power Subsystem ................................................................................ 2-12

2–8 Cooling Subsystem.............................................................................. 2-14

2–9 Cabinet Airflow ................................................................................... 2-15

3–1 Hose Numbering Scheme for KFTHA................................................... 3-5

4–1 Error Log Header Structure................................................................ 4-31

5–1 Processor, Memory, or Terminator Module ........................................ 5-12

5–2 Removing a SIMM............................................................................... 5-14

5–3 SIMM Connector Numbers –E2035 Module ...................................... 5-16

5–4 SIMM Connector Numbers –E2036 (2-Gbyte) and E2037 (4-Gbyte)

Modules ............................................................................................... 5-17

5–5 I/O Hose Cable .................................................................................... 5-18

5–6 TLSB Card Cage Removal .................................................................. 5-20

5–7 Operator Control Panel....................................................................... 5-24

5–8 CD Tray............................................................................................... 5-26

5–9 AC Distribution Box............................................................................ 5-28

5–10 Power Rack Assembly ......................................................................... 5-30

5–11 Cabinet Control Logic (CCL) Panel..................................................... 5-32

5–12 BA36R StorageWorks Shelf ................................................................ 5-34

5–13 DWLPB PCI Box ................................................................................. 5-36

5–14 Plenum Assembly................................................................................ 5-38

5–15 Cabinet Panels .................................................................................... 5-40

5–16 Cables.................................................................................................. 5-42

Tables

1 Compaq AlphaServer GS60E Documentation ....................................... xii

1–1 Memory Modules and Related SIMMs.................................................. 1-9

2–1 Operator Control Panel LEDs............................................................... 2-2

2–2 Operator Control Panel LEDs at Power-Up ......................................... 2-3

2–3 SCSI Disk Drive LEDs........................................................................ 2-11

4–1 TLSB Address Bus Commands............................................................. 4-2

4–2 Supported Event Types......................................................................... 4-6

4–3 Parsing a Sample 660 Error (Example 4-5) .......................................... 4-8

4–4 Parsing a Sample 620 Error (Example 4-6) ........................................ 4-17

4–5 Parsing a DWLPB Motherboard Error (Example 4-7)........................ 4-24

5–1 Cables.................................................................................................. 5-43

B–1 Summary of Console Commands ..........................................................B-1

B–2 Environment Variables.........................................................................B-5

B–3 Settings for the graphics_switch Environment Variable......................B-8

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