Compaq EVO M800c Manuel

Maintenance and Service Guide

Evo Notebook N800c,

Evo Notebook N800v,

Evo Notebook N800w, and

Presario 2800 Mobile PC Series

Document Part Number: 268135-003

January 2003

This guide is a troubleshooting reference used for maintaining

and servicing the notebook. It provides comprehensive

information on identifying computer features, components, and

spare parts, troubleshooting computer problems, and performing

computer disassembly procedures.

268135-003.book Page 1 Thursday, January 30, 2003 9:12 AM

Microsoft and Windows are trademarks of Microsoft Corporation in the U.S.

and/or other countries. Intel, Pentium, and SpeedStep are trademarks of Intel

Corporation in the U.S. and/or other countries. All other product names

mentioned herein may be trademarks of their respective companies.

HP shall not be liable for technical or editorial errors or omissions contained

herein or for incidental or consequential damages in connection with the

furnishing, performance, or use of this material. The information in this

document is provided “as is” without warranty of any kind, and is subject to

change without notice. The warranties for HP products are set forth in the

express limited warranty statements accompanying such products. Nothing

herein should be construed as constituting an additional warranty.

Maintenance and Service Guide

Third Edition January 2003

Second Edition October 2002

First Edition April 2002

Document Part Number: 268135-003

268135-003.book Page 2 Thursday, January 30, 2003 9:12 AM

Maintenance and Service Guide iii

Contents

1 Product Description

1.1 Models . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–2

1.2 Features . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1–41

1.3 Clearing a Password. . . . . . . . . . . . . . . . . . . . . . . . 1–43

1.4 Power Management . . . . . . . . . . . . . . . . . . . . . . . . 1–44

1.5 Computer External Components . . . . . . . . . . . . . . 1–45

1.6 Design Overview . . . . . . . . . . . . . . . . . . . . . . . . . . 1–55

2 Troubleshooting

2.1 Computer Setup and Diagnostics Utilities . . . . . . . . 2–1

Selecting Computer Setup or

Compaq Diagnostics . . . . . . . . . . . . . . . . . . . . . . . . 2–1

Selecting from the File Menu . . . . . . . . . . . . . . . . . 2–3

Selecting from the Security Menu . . . . . . . . . . . . . . 2–4

Selecting from the Advanced Menu. . . . . . . . . . . . . 2–5

2.2 Using Compaq Diagnostics . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing

Configuration Information . . . . . . . . . . . . . . . . . . . . 2–7

Obtaining, Saving, or Printing Diagnostic

Test Information. . . . . . . . . . . . . . . . . . . . . . . . . . . . 2–8

2.3 Troubleshooting Flowcharts. . . . . . . . . . . . . . . . . . 2–10

268135-003.book Page iii Thursday, January 30, 2003 9:12 AM

iv Maintenance and Service Guide

Contents

3 Illustrated Parts Catalog

3.1 Serial Number Location . . . . . . . . . . . . . . . . . . . . . . 3–1

3.2 Computer System Major Components. . . . . . . . . . . 3–2

3.3 Miscellaneous Plastics/Hardware

Kit Components . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–16

3.4 Mass Storage Devices . . . . . . . . . . . . . . . . . . . . . . 3–18

3.5 Miscellaneous. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3–20

4 Removal and Replacement Preliminaries

4.1 Tools Required. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–1

4.2 Service Considerations. . . . . . . . . . . . . . . . . . . . . . . 4–2

Plastic Parts . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4–2

Cables and Connectors. . . . . . . . . . . . . . . . . . . . . . . 4–2

4.3 Preventing Damage to Removable Drives . . . . . . . . 4–3

4.4 Preventing Electrostatic Damage . . . . . . . . . . . . . . . 4–4

4.5 Packaging and Transporting Precautions . . . . . . . . . 4–4

4.6 Workstation Precautions . . . . . . . . . . . . . . . . . . . . . 4–5

4.7 Grounding Equipment and Methods . . . . . . . . . . . . 4–6

5 Removal and Replacement Procedures

5.1 Serial Number . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–2

5.2 Disassembly Sequence Chart . . . . . . . . . . . . . . . . . . 5–2

5.3 Preparing the Computer for Disassembly . . . . . . . . 5–4

5.4 Computer Feet . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–9

5.5 Memory Expansion Board . . . . . . . . . . . . . . . . . . . . 5–9

5.6 Mini PCI Communications Board . . . . . . . . . . . . . 5–12

5.7 Connector Cover . . . . . . . . . . . . . . . . . . . . . . . . . . 5–15

5.8 LED Cover . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–16

5.9 Keyboard . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–18

5.10 Display . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–22

5.11 Top Cover. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–26

5.12 Speaker Assembly . . . . . . . . . . . . . . . . . . . . . . . . . 5–31

268135-003.book Page iv Thursday, January 30, 2003 9:12 AM

Contents

Maintenance and Service Guide v

5.13 Display Release Assembly. . . . . . . . . . . . . . . . . . . 5–33

5.14 TouchPad . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–35

5.15 Fan . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–38

5.16 Processor . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–40

5.17 Disk Cell RTC Battery. . . . . . . . . . . . . . . . . . . . . . 5–42

5.18 System Board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–44

5.19 Modem Cable. . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5–49

6 Specifications

A Connector Pin Assignments

B Power Cord Set Requirements

3-Conductor Power Cord Set . . . . . . . . . . . . . . . . . . . . . . B–1

General Requirements . . . . . . . . . . . . . . . . . . . . . . . B–1

Country-Specific Requirements . . . . . . . . . . . . . . . . . . . . B–2

C Screw Listing

Index

268135-003.book Page v Thursday, January 30, 2003 9:12 AM

Maintenance and Service Guide 1–1

Product Description

The Compaq Presario 2800 and Evo Notebook N800 Series of

Personal Computers offer advanced modularity, Intel Mobile

Pentium 4 processors with SpeedStep technology with 64-bit

architecture, industry-leading Accelerated Graphics Port (AGP)

implementation, and extensive multimedia support.

Figure 1-1. Compaq Presario 2800 and Evo Notebook N800

268135-003.book Page 1 Thursday, January 30, 2003 9:12 AM

1–2 Maintenance and Service Guide

Product Description

1.1 Models

Computer models are shown in Tables 1-1 through 1-4.

Table 1-1

Compaq Evo Notebook N800c, Evo Notebook N800v,

Evo Notebook 800w, and Presario 2800 Model Naming Conventions

Key

N800w P 220 U5 60 W C 51 O XXXXXX-XXX

123456789 10

Key Description Options

1 Brand/Series

designator

N = Evo Notebook

P = Presario

800 = 800 Series

2800 = 2800 Series

2 Processor type P = Intel Pentium 4

3 Processor speed 220 = 2.2 GHz

200 = 2.0 GHz

190 = 1.9 GHz

180 = 1.8 GHz

170 = 1.7 GHz

160 = 1.6 GHz

150 = 1.5 GHz

140 = 1.4 GHz

4Displaytype/

size/resolution

U = UXGA (1600 × 1200)

P = SXGA+ (1400 × 1050)

X = XGA (1024 × 768)

5 = 15.x-inch

4 = 14.x-inch

5 Hard drive size 60 = 60 GB

40 = 40 GB

30 = 30 GB

20 = 20 GB

6 Optical drive

designator

D = CD-ROM drive

R = CD-RW drive

V = DVD-ROM drive

W = DVD-RW drive

Z = DVD/CD-RW drive

7 Integrated

communication

M = modem

0 = none

C = modem/NIC

combination card

8 RAM 51 = 512 MB

38 = 384 MB

25 = 256 MB

12 = 128 MB

9 Operating system 2 = Windows 2000 O = Windows XP Pro

E = Windows XP Home

10 SKU#

268135-003.book Page 2 Thursday, January 30, 2003 9:12 AM

Product Description

Maintenance and Service Guide 1–3

Table 1-2

Compaq Evo Notebook N800c Models

The following Compaq Evo Notebook N800c models feature:

■Dual pointing device (TouchPad and pointing stick)

■8-cell, 4.0 Ah lithium ion (Li ion) battery pack

■32 MB discrete video memory

■3-year warranty on parts, labor, and on-site, next business day response

N800c P 170 P5 30 V C 25 2

United States 470041-454

N800c P 170 P5 30 V C 25 O

United States 470041-455

N800c P 170 P5 30 0 C 0 2

United States 470041-456

N800c P 170 P5 30 0 C 0 O

United States 470041-457

268135-003.book Page 3 Thursday, January 30, 2003 9:12 AM

1–4 Maintenance and Service Guide

Product Description

The following Compaq Evo Notebook N800c models use config. code KLMZ

and feature:

■Dual pointing device (TouchPad and pointing stick)

■8-cell, 4.0 Ah Li ion battery pack

■32 MB discrete video memory

■3-year warranty on parts and labor, 2-year warranty on on-site,

next business day response

N800c P 200 P5 30 V C 25 2

Asia Pacific

Australia

Belgium

Brazil

Czech Republic

Denmark

European

International

France

French Canada

Germany

Greece/Poland

Hong Kong

Hungary

India

Israel

Italy

Japan

Korea

Latin America

470049-178

470049-174

470049-142

470049-172

470049-143

470049-144

470049-145

470049-146

470049-139

470049-147

470049-148

470049-182

470049-149

470049-179

470049-150

470049-151

470049-169

470049-183

470049-170

Latin America

(NAFTA)

The Netherlands

Norway

People’s

Republic

of China

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden/Finland

Switzerland

Ta i w an

Thailand

Tu r k ey

United Kingdom

United States

470049-171

470049-152

470049-154

470049-180

470049-155

470049-157

470049-141

470049-158

470049-159

470049-160

470049-162

470049-181

470049-177

470049-167

470049-168

470049-138

Table 1-2

Compaq Evo Notebook N800c Models

(Continued)

268135-003.book Page 4 Thursday, January 30, 2003 9:12 AM

Product Description

Maintenance and Service Guide 1–5

N800C P 200 P5 30 V C 25 O

Asia Pacific

Australia

Belgium

Brazil

Czech Republic

Denmark

European

International

France

French Canada

Germany

Greece/Poland

Hong Kong

Hungary

India

Israel

Italy

Japan

Korea

Latin America

470049-123

470049-117

470049-080

470049-116

470049-081

470049-083

470049-084

470049-085

470049-078

470049-086

470049-087

470049-133

470049-088

470049-125

470049-089

470049-090

470049-109

470049-136

470049-113

Latin America

(NAFTA)

The Netherlands

Norway

People’s

Republic

of China

Portugal

Russia

Saudi Arabia

Slovenia

Spain

Sweden/Finland

Switzerland

Ta i w an

Thailand

Tu r k ey

United Kingdom

United States

470049-115

470049-094

470049-096

470049-129

470049-097

470049-098

470049-079

470049-099

470049-100

470049-101

470049-105

470049-132

470049-120

470049-107

470049-108

470049-077

Table 1-2

Compaq Evo Notebook N800c Models

(Continued)

268135-003.book Page 5 Thursday, January 30, 2003 9:12 AM

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