Compaq T1010 - Windows-based Terminals - 48 MB RAM Manuel technique

WHITEPAPER

168E-0202A-WWEN 1

June 2002

Prepared By

Thin Client Product

Marketing and ABG

Marketing Services &

Programs

Compaq Computer

Corporation

CONTENTS

Introduction.................... 3

Updates .......................... 3

Bug Fixes ....................... 5

Rapport Administrative Software v3.02

Updates and Bug Fixes

Abstract: This paper discusses the updates and bug fixes that are available with the

Rapport™ Administrative Software v3.02. This paper is an addendum to the white paper

titled “Rapport Administrative Software for Compaq Thin Clients, v3.01.” It is necessary

to read this previous paper to better understand the Rapport v3.02 enhancements and bug

fixes. To view the “Rapport Administrative Software for Compaq Thin Clients, v3.01”

white paper, visit www.compaq.com/products/thinclients.

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168E-0202A-WWEN

Notice

Compaq, the Compaq logo, and SoftPaq are trademarks of Compaq Information Technologies

Group, L.P. in the U.S. and/or other countries.

Microsoft, Windows, Windows 2000, Windows CE, and Windows NT are trademarks of Microsoft

Corporation in the U.S. and/or other countries.

All other product names mentioned herein may be trademarks of their respective companies.

Compaq shall not be liable for technical or editorial errors or omissions contained herein. The

information is provided “as is”without warranty of any kind and is subject to change without

notice. The warranties for Compaq products are set forth in the express limited warranty statements

accompanying such products. Nothing herein should be construed as constituting an additional

warranty.

Rapport Administrative Software v3.02

Updates and Bug Fixes

First Edition (June 2002)

Document Part Number 168E-0202A-WWEN

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168E-0202A-WWEN

INTRODUCTION

The Rapport Administrative Software v3.02 comes in the following formats:

SAs an upgrade release SoftPaq™to users that currently have Rapport v3.01 installed.

NOTE: If you attempt to install the Rapport v3.02 Upgrade without having

already installed Rapport v3.01, you will receive a message during the

installation informing you to install Rapport v3.01 first.

SAs a full CD release for those users that currently have Rapport v3.00, v3.01, or no version of

Rapport installed.

For more information about Rapport, visit www.compaq.com/products/thinclients/rapport.html.

UPDATES

This section describes the latest feature enhancements, architecture enhancements, and new

supported devices.

Adding Total Client Counts in Graphical User Interface (GUI)

This new feature provides a total client count in the description bar (and status bar) for the

currently selected folder in the Client Manager. The total client count should be the summation of

all clients in all subfolders.

Add/Delete Buttons in the Default Client Configuration

Wizard–Enterprise Version

Add and Delete buttons have been added to the second “page”of the Default Client Configuration

Wizard to assist the user with adding and deleting default software packages. The Default Client

Configuration is only available on the Rapport Enterprise version.

Adding Flash Size and Operating System as Default Client

Configuration Groups

Rapport now allows the user to specify different Default Client Configurations (DCCs) for

clients that reside in the same groups but with different firmware sizes or different operating

systems (OSs). Firmware size and OS are now listed as part of the DCC summary on the last

wizard page.

Client Discovery Options Dialog Box Enhancements

The following features are now available in the Client Discovery Options dialog box:

SSelect All button for the subnets and IP ranges

SClear All button for the subnets and IP ranges

SA larger dialog area to show more subnets and IP ranges

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Enhanced Subnet Dialog Box

The New Subnet Broadcast Address dialog box has been enhanced to allow the user to enter the

number of contiguous subnet mask bits (Cisco style) using a spin control on the IP address field

of the dialog box.

Install Program Enhancements

Several changes have been made to the install program to make it more user-friendly and reliable.

The following changes are part of Rapport v3.02:

SA unified progress meter shows the progress of all working processes to provide consistent

feedback to the user.

SA check verifies read/write permissions on the Rapport FTP folder (Software Repository)

after the configuration of IIS by the Rapport installation program.

SThe database attach and detach functionality has been improved.

SNon-English versions of Windows are properly handled.

SInstallation and proper functioning of German and French versions of

Windows 2000 Server/Advanced Server are supported. The constraints are

as follows:

SThe German and French versions of SQL server or MSDE should not be installed on the

server prior to running the Rapport install program. Either the Rapport install program

must install the English version of MSDE or an English version of SQL must be

installed separately for Rapport to work correctly. The installation program pauses if it

finds a non-English MSDE or SQL installed on the server. It will inform the user that

Rapport does not support that version and that either the non-English MSDE or SQL must

be removed or Rapport must be installed on another server. The installation program will

terminate.

SIf the Rapport install program finds a version of MDAC earlier than v2.60, it will install

the English version. On a non-English server this is usually unacceptable as this replaces

Control Panel applets with English versions and so on. German and French MDACs must

be upgraded to v2.60 prior to installing Rapport. The Rapport install program recognizes

non-English versions of MDAC that are older than v2.60. The installation will inform the

user to upgrade the version of MDAC to v2.60. The URL where they can find the

download is provided. The installation program will then terminate.

Rapport Service Discovery

In the case where there are more clients than licensed, the Rapport Service continues to discover

clients even when paused, and replaces the clients in the database and allows the user to generate

the Client Listing report.

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Windows CE Management Improvements

The following Windows CE Management improvements have been made:

SThe reboot function is functional with Windows CE clients.

SThe improved Windows CE client discovery mechanism no longer rebuilds its client

table by rediscovering Windows CE clients each time it starts, thus reducing network

traffic and response time for Windows CE clients.

SThe Find New Clients and Refresh Client features are available for Windows CE clients.

SThe Rapport Service window no longer erroneously displays the “MGT is turned off

”message

after installation and reboot.

Client Write Filter for NTe 4.36

Rapport v3.02 now supports Compaq Thin Clients with Client Write Filter. A pre-registered script

disables Client Write Filter before scheduling updates on Compaq Thin Clients. Refer to the

Rapport Help file for detailed information on managing clients that are Client Write Filter-enabled.

BUG FIXES

The following bug fixes are introduced with Rapport v3.02.

Alphabetizing Configuration Manager Nodes

The Configuration Manager nodes are displayed in alphabetical order.

Support for a Larger Number of Subnets, Software Repositories,

and IP Ranges

Subnets and Software Repositories

The number of subnets and software repositories that Rapport manages is unlimited.

IP Ranges

SThe Client Discovery Options dialog box outputs all IP ranges to the selectedips.txt file.

SThe internal IP ranges buffer has increased from 1,000 to approximately 30,000.

GUI Issues

The following GUI issues have been addressed:

SThe GUI no longer locks-up when attaching to the database.

SThe Find All Clients and Find New Clients dialog boxes retain their previous settings on

Windows 2000 Server.

SThe subnet mask field reflects the actual value in the database when a subnet is edited.

SThe invalid entries of “0”and “255”can no longer be entered in the last octet of the IP Range

start and end values.

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168E-0202A-WWEN

IP Range Walking

The following issues have been resolved:

SThe ipranges.txt and selectedips.txt data files have been moved to the Master Software

Repository so that they can be shared by all of the GUIs. Thus, a change in one GUI is

reflected in another GUI when that GUI is refreshed.

SThe timeout value bug that would cause Windows CE clients to seem hung has been fixed.

Time to Live

The time to live (TTL) variable can now be set as a variable. The default is 127 hops and the

maximum value is 255.

Install Issues

The following install issues have been addressed:

SThe Microsoft Internet Information Server (IIS) can be installed on Windows 2000 Server

because the install program no longer reports a Windows 2000 Server as a

Windows NT 4.0 Server.

SThe Software Repository on Terminal Server is installed in the correct location.

SThe Rapport Install connection to the SQL database is more robust to limit connection failures.

If a failure occurs, detailed instructions are given on how to correct it.

SIIS can be installed during the Typical Setup for Windows 2000 Server and

Windows 2000 Advanced Server.

SThe PATH = value in the MGT allows Windows CE clients to properly log in to the FTP site.

Refer to the Rapport Help file for more details on how this value should be set.

Issues with Non-English Versions of Windows

The German default directory allows a successful uninstall.

Windows CE Package Re-scheduling

On a Windows CE client a scheduled package no longer fails during a reboot if a WL command is

not called from the script.

Missing Data on Windows CE Discovery

CE discovery no longer results in missing data and/or clients on the first attempt.

Windows CE Management of Clients with Changing IP Addresses

The following items have been fixed:

SSubsequent updates to Windows CE clients no longer fail if their IP address changes.

SA Windows CE client is manageable if the Rapport and MGT services are restarted and a

Windows CE client’s actual address is different from its IP address in the database.

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