Comdial DSU and DSU II Manuel utilisateur

DSU and DSU II Series

Digital Telephone Systems

LCD Speakerphone

System Reference Manual

MUTESHIFT

SPEAKER

INTERCOM

TRNS/CNF

TAP

HOLD

OPER

TUVPRS WXY

DEFABCQZ

MNOJKLGHI

87 9

321

654

COMDIAL

ABC

1 3

DEF

MNO

JKL

GHI

PRS 8

TUV 9

WXY

#0*

SHIFT

MUTE

SPEAKER

TRNS/CONF

HOLD

TAP

MESSAGE

●

Comdial strives to design the features in our communications systems to

be fully interactive with one another. However, this is not always possible,

as the combinations of accessories and features are too varied and extensive

to insure total feature compatibility. Accordingly, some features identified

in this publication will not operate if some other feature is activated.

Comdial disclaims all liability relating to feature non-compatibility or

associated in any way with problems which may be encountered by

incompatible features. Notwithstanding anything contained in this

publication to the contrary, Comdial makes no representation herein as to

the compatibility of features.



2/12/97

This reference manual applies to the following system and

telephone models:

System Models:

•DSU systems with software 20A and later.

•DSU II systems with software 4A and later.

Telephone Models:

•Impact 8012S-** Rev. A and later.

•Impact 8024S-** Rev. A and later.

•Impact SCS 8324S-** Rev. A and later.

•Impact SCS 8312S-** Rev. A and later.

•Impact SCS 8324F-** Rev. A and later.

Contact your Comdial dealer for updates of this as well as

other Comdial publications.

* Tri-Level Compression

is a registered trademark

of ACS Wireless, Inc.

Contents

1Introducing The LCD Speakerphone ................... 1-1

1.1 UsingThisGuide ............................... 1-1

1.2 Using Your Speakerphone......................... 1-2

1.2.1 Using A Full-Duplex Speakerphone............ 1-3

1.2.2 Speakerphone User Guidelines................ 1-4

1.3 KnowingTheLCDAbbreviations .................. 1-8

1.4 Knowing Your Telephone’s Functions .............. 1-10

1.5 UnderstandingWhatTheLightsMean.............. 1-12

1.6 UnderstandingWhatTheRingsMean.............. 1-13

1.7 AdjustingYourTelephone’sPedestal............... 1-14

2ProgrammingTheAttendantFeatures.................. 2-1

2.1 UsingChapterTwo.............................. 2-1

2.2 Creating The LCD Response Messages .............. 2-2

2.3 DirectInwardStationDialing...................... 2-6

2.4 NamingTheSystemTelephones.................... 2-8

2.5 SettingTheMusicOnHoldFeature................ 2-12

2.6 SettingTheNightTransferOfRingingMode........ 2-13

2.7 SettingTheNightTransferButton................. 2-14

2.8 SettingTheSystemClock........................ 2-14

2.9 Station Message Detail Accounting

(SMDA)Printout............................... 2-15

2.10 Storing The System Speed Dial Numbers ........... 2-16

2.11 System Alarm Reporting......................... 2-20

2.12 Transferring Calls To The Voice Mail System ........ 2-21

2.13 Transferring Calls To A Secondary

Attendant Telephone ............................ 2-21

2.14 Digital Voice Announcing (DVA) .................. 2-22

2.15 Operating Your Telephone With A DSS/BLF Console. . 2-25

2.15.1 AccessingTheButtonLevels............... 2-26

Page

GCA70–245 Contents

Contents – 1

3AnsweringCalls..................................... 3-1

3.1 AnsweringOutsideCalls ......................... 3-1

3.2 AnsweringIntercomCalls ........................ 3-2

3.3 AnsweringCallsAtMonitoredStations.............. 3-2

3.4 Answering Night Transferred Calls ................. 3-3

3.5 MakingACallPick-Up........................... 3-3

3.6 Responding To A Subdued Off-Hook

Voice Announcement............................. 3-4

4MakingCalls....................................... 4-1

4.1 DialingManually ............................... 4-1

4.2 DialingAutomatically............................ 4-2

4.3 Redialing...................................... 4-3

4.4 UsingLineGroups.............................. 4-4

4.5 WaitingForALine(Queuing)..................... 4-5

4.6 DisplayingCall/CostTimer ....................... 4-6

4.7 MakingIntercomCalls........................... 4-7

4.8 Camping At Another Telephone

AndWaitingForAnAutomaticCallback............. 4-8

4.9 Camping At Another Telephone And

WaitingForAnAnswer(CallWaiting)............... 4-9

4.10 Overriding A Call ............................... 4-9

4.11 Making A Subdued Off-Hook

Voice Announcement............................ 4-10

4.12 Using Dial By Name............................ 4-11

5HoldingCalls....................................... 5-1

5.1 HoldingACall ................................. 5-1

5.2 UsingExclusiveHold............................ 5-2

5.3 UsingDirectedHold............................. 5-2

5.4 PlacingACallinAParkingOrbit................... 5-3

5.5 HandlingRecalledHoldCalls ..................... 5-3

6TransferringCalls................................... 6-1

6.1 TransferringCalls............................... 6-1

Page

Contents GCA70–245

2–Contents

6.2 TransferringCalls–Screened...................... 6-2

6.3 TransferringCalls–Unscreened.................... 6-3

7ConferencingCalls................................... 7-1

7.1 ConferencingCalls.............................. 7-1

7.2 MakingUnsupervisedConferenceCalls ............. 7-2

8Using The Other Telephone Features................... 8-1

8.1 AdjustingTheDisplayContrast.................... 8-1

8.2 Blocking Voice Announce Calls .................... 8-2

8.3 Displaying The Functions Of Your Station’s Buttons

(ButtonQuery) ................................. 8-3

8.4 EnteringAccountCodes.......................... 8-4

8.5 ForwardingCalls................................ 8-5

8.6 Activating The Call Forward Outside System

(CFOS)Feature............................ 8-6

8.7 Identifying Your Telephone With The

AutomaticSetRelocation ........................ 8-7

8.8 Listening To A Call Over The Telephone Speaker

(GroupListening)............................... 8-8

8.9 Making A Call Non-Private ....................... 8-8

8.10 Monitoring a Conversation

Between Two Telephones (Service Observing) ........ 8-9

8.11 Muting Your Telephone........................... 8-9

8.12 Operating Your Telephone As

ADepartmentalStation.......................... 8-10

8.13 Sending A Paging Announcement ................. 8-11

8.14 Setting A Do Not Disturb At Your Telephone......... 8-13

8.15 Setting The Volume Control ...................... 8-14

8.16 Setting Your Personal Ringing Tones ............... 8-15

8.17 Switching The Dialing Mode

BetweenPulseAndTone......................... 8-16

8.18 Using Background Music ........................ 8-16

8.19 Using Toll Restriction Override ................... 8-17

8.20 Using The Optional Tracker Paging System.......... 8-18

8.21 Using The Auxiliary Jack ........................ 8-20

Page

GCA70–245 Contents

Contents – 3

8.22 Understanding The Data Button Light .............. 8-22

8.23 Using The IMIST Module........................ 8-23

8.24 Using The Caller ID Feature...................... 8-24

9UsingNon-VerbalMessaging.......................... 9-1

9.1 MessageWaitingLightAndMessaging.............. 9-1

9.2 LCDMessaging ................................ 9-3

9.3 AssistButtonMessaging.......................... 9-4

9.4 Station-To-StationMessaging...................... 9-4

0ProgrammingYourTelephone....................... 10-1

10.1 Programming For Automatic Dialing............... 10-1

10.2 Storing Autodial And Speed Dial Numbers .......... 10-4

10.3 Storing A DSS Number.......................... 10-5

10.4 Storing The Feature Buttons...................... 10-6

10.5 Storing The Special Purpose Feature Buttons ........ 10-8

10.6 Response Message Programming.................. 10-9

10.7 Automatic Redial Programming................... 10-9

10.8 Assist Button Programming ..................... 10-10

10.9 Transfer Button Programming ................... 10-10

10.10 Subdued Off-Hook Voice Announce (SOHVA)

ButtonProgramming........................... 10-11

10.11 Group Listening Button Programming............. 10-11

11 Troubleshooting Your Telephone ..................... 11-1

11.1 Using Your Troubleshooting Guide................. 11-1

GGlossary........................................... G-1

IIndex...............................................I-1

Page

Contents GCA70–245

4–Contents

Introducing The

LCD Speakerphone

1.1 Using This Guide

Chapter One provides you with a general overview of your new

speakerphone and its functions. The other ten chapters in this guide are

clear and easy to follow.

The Chapters are numbered as follows:

Chapter Two: Programming The Attendant Features

Chapter Three: Answering Calls

Chapter Four: Making Calls

Chapter Five: Holding Calls

Chapter Six: Transferring Calls

Chapter Seven: Conferencing Calls

Chapter Eight: Using The Other Telephone Features

Chapter Nine: Using Non-Verbal Messaging

Chapter Ten: Programming Your Telephone

Chapter Eleven: Troubleshooting Your Telephone

For your convenience, a quick reference guide, a glossary, and an

alphabetical index are included in the back of this user’s guide.

NOTE: Throughout this book, all references to fixed buttons are

printed in upper case bold type, for example “Press the

INTERCOM button.”

All references to interactive buttons are printed in upper case

bold italic type, for example “Press the OPTIONS button.”

GCA70–245 Introducing The LCD Speakerphone

LCD Speakerphone Reference Manual 1–1

1.2 Using Your Speakerphone

When using your speakerphone, the microphone and loudspeaker are

farther away from you than when you use a handset. Both the signal from

the loudspeaker and the signal to the microphone must be strengthened.

When microphones and loudspeakers are close together (such as in a

speakerphone), additional amplification typically generates a ringing

sound (public address systems do this if the volume is too high or the

microphone is too close to a loudspeaker).

NOTE: The 8324F-** speakerphone can function in the full-duplex or

half-duplex mode. Both sets of guidelines (section 1.2.1 and

section 1.2.2) are applicable to the 8324F-**.

The 8012S-**, 8024S-**, 8324S-**, and 8312S-**

speakerphones only function in the half-duplex mode—only

section 1.2.2, Speakerphone User Guidelines, apply to these

telephones.

Introducing The LCD Speakerphone GCA70–245

1–2 LCD Speakerphone Reference Manual

1.2.1Using A Full-Duplex Speakerphone

The Impact SCS 8324F-** speakerphone uses the latest full-duplex

speakerphone technology. (Full-duplex technology enables both parties

on a speakerphone call to speak simultaneously—half-duplex

speakerphones allow only one person to speak at a time.) The 8324F-**

will operate in either full-duplex or half-duplex mode depending on the

current line conditions. For example, satellite calls or calls with a delay

involved may prevent the telephone from operating in full-duplex mode.

At the beginning of each call the telephone must perform a “speech

training” test. To achieve optimum performance from the full-duplex

speakerphone, Comdial recommends that each user in turn speak about

10 consecutive words to allow the telephone to “train” itself. Note that

during the “speech training” test, the speakerphone is operating in

half-duplex mode.

Depending on the telephone line conditions and the type of speakerphone

at the other end, it may not be possible for the 8324F-** to operate in

full-duplex mode. If the speakerphone at the other end is a half-duplex

speakerphone and both parties are in speakerphone mode, the half-duplex

speakerphone is the controlling factor, preventing the 8324F-** from

operating in full-duplex mode.

When using a full-duplex telephone, you must be aware of these different

situations and react accordingly when the far-end party does not respond.

However, you will discover it is much easier to interrupt the far-end

talker and have a more natural conversation than you can have with a

half-duplex speakerphone.

NOTE: Pressing any button (mute, hold, etc.) on the speakerphone

while in full-duplex mode causes the system to perform the

“speech training” test again. For example, if you press MUTE

while in full-duplex mode, when you release the call from

mute, the system will perform the entire “speech training” test

again.

GCA70–245 Introducing The LCD Speakerphone

LCD Speakerphone Reference Manual 1–3

1.2.2Speakerphone User Guidelines

NOTE: The speakerphone user guidelines in this section that do not

apply to the Impact SCS model 8324F-** when it is operating

in full-duplex mode are so noted. However, when the 8324F-**

is in half-duplex mode or in “speech training” mode, all of the

following guidelines are applicable.

•Both parties can not talk at the same time. You must wait for silence

out of your loudspeaker before talking. You must stop talking to hear

the other party. Does not apply to model 8324F-** when in full duplex

mode.

•Background noise may prevent the sound-activated switches from

operating properly. Avoid placing the speakerphone where it will

detect sounds from typewriters, keyboards, printers, paging systems,

and other equipment.

•Speak slightly louder than normal and with a clear, authoritative voice.

For the microphone to best detect your voice, speak within three feet

of it and face the telephone.

•Raising the volume of the loudspeaker makes it easier for the

sound-activated switches in your telephone to select the distant party’s

voice. Lowering the volume of the loudspeaker makes it easier for the

switches to select your voice.

•Since the system takes several seconds to provide the best switching,

constant sound patterns—such as elongating your words and playing

externally-supplied music—may prevent the sound-activated switches

from operating properly.

•Place the telephone on a hard surface and away from table edges. Do

not place the telephone in corners or enclosures. Do not let

obstructions come between you and the microphone. Rooms with hard,

flat surfaces that reflect sound may affect the sound-activated switches.

•If you are using a handset and the other party is using a speakerphone,

avoid breathing heavily into your microphone. Avoid other sounds that

may affect the distant telephone’s sound-activated switches.

•In some situations, such as when either you or the distant party are in a

noisy environment, you may have to lift your handset to ensure a clear

conversation.

Introducing The LCD Speakerphone GCA70–245

1–4 LCD Speakerphone Reference Manual

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