Cisco SPA50X Manuel utilisateur
Cisco Small Business
IP Phone Models SPA50X (SPCP)
USER GUIDE
Cisco Small Business Pro IP Phone SPA50X User Guide 1
Contents
Chapter 1: Getting Started 4
About This Document 4
Overview of the Cisco Small Business IP Phones 6
Caring for Your Phone 7
Understanding Your Phone’s Lines and Buttons 8
Phone Components 8
Softkey Buttons 10
Using Keypad Shortcuts 12
Chapter 2: Installing Your Phone 13
Before You Begin 13
Phone Connections 14
Connecting the Handset 14
Connecting the Power 15
Connecting Your Phone to the Network 15
Connecting the Phone to the Wired Network 15
Connecting the Phone to the Wireless Network 15
Connecting a PC to Your Phone (Optional) 16
Connecting a Wired or Wireless Headset (Optional) 16
Installing the Desk Stand or Wall Mount (Optional) 17
Reverse the Handset Retention Tab 18
Verifying Phone Startup 19
Upgrading Your Phone Firmware 19
Chapter 3: Using Basic Phone Functions 20
Using the Speakerphone or a Headset 21
Using the Speakerphone 21
Using the Headset with Your IP Phone 21
Adjusting Call Volume and Muting 22
Adjusting Call Volume 22
Adjusting the Ringer Volume 22
Muting a Call 22
Cisco Small Business Pro IP Phone SPA50X User Guide 2
Contents
Placing or Answering a Call 22
Using Hold and Resume 23
Using Mute 23
Ending a Call 24
Transferring Calls 24
Performing a Transfer 24
Redialing a Number 25
Viewing and Returning Missed Calls 25
Forwarding All Calls to Another Number 26
Setting Do Not Disturb 26
Picking Up a Call from Another Extension 27
Placing a Three-Way Conference Call 27
Using the Local Directory 28
Using the Call History Lists 29
Accessing Voicemail 29
Chapter 4: Using Advanced Phone Features 30
Logging in to Your Phone 31
Creating Speed Dials 32
Adding Speed Dials 32
Editing Speed Dials 33
Deleting Speed Dials 33
Calling Speed Dials 34
Monitoring/Accessing Another Phone from Your Phone 34
Customizing Your LCD Screen 35
Changing the LCD Screen Contrast 35
Setting the Back Light Timer 35
Configuring the Phone Screen Saver 36
Turning on the Screen Saver Immediately 37
Updating Your Ring Tone 37
Cisco Small Business Pro IP Phone SPA50X User Guide 3
Contents
Using the Cisco SPA501G Interactive Voice Response Menu 38
Advanced Procedures for Technical Support Personnel 38
Status Information and Statistics 38
Rebooting, Restarting, and Resetting a Phone 39
Chapter 5: Using the Cisco SPA500S Attendant Console 41
Connecting the Cisco SPA500S Attendant Console to the IP Phone 42
Connecting a Single Cisco SPA500S 43
Connecting a Second Cisco SPA500S 46
Configuring the Cisco SPA500S 48
Using the Cisco SPA500S 49
Appendix A: Where to Go From Here 50
1
Cisco Small Business Pro IP Phone SPA50X User Guide 4
Getting Started
This chapter provides an overview of this document and basic information about
your Cisco Small Business IP phone.
•About This Document, page 4
•Overview of the Cisco Small Business IP Phones, page 6
•Understanding Your Phone Lines and Buttons, page7
About This Document
This guide describes the concepts and tasks necessary to use and configure your
Cisco Small Business IP Phone.
NOTE The Cisco Small Business IP Phone features vary, depending on the type of call
control system that you are using. This document describes using the Cisco Small
Business IP Phones with a SPCP phone system, such as the Cisco Unified
Communications 500 Series. If you are using your Cisco Small Business IP Phone
with a Cisco SPA9000 Voice System or a BroadSoft or Asterisk system, see the
Cisco Small Business IP Phone SPA50X (SIP) User Guide
.
Getting Started
About This Document
Cisco Small Business IP Phone SPA50X User Guide (SPCP) 5
1
Organization
This table describes the contents of each chapter in this document.
Title Description
Chapter 1 Getting Started This chapter provides an
overview of this document
and basic information about
your Cisco Small Business IP
phone.
Chapter 2 Installing Your Phone This chapter provides an
overview of this document
and basic information about
your Cisco Small Business IP
phone.
Chapter 3 Using Basic Phone
Functions This chapter provides
instructions on using your
phone’s basic functions. It
includes the following
sections:
Chapter 4 Using Advanced Phone
Features This chapter describes how
to configure advanced
features on your IP Phone.
Chapter 5 Using the Cisco SPA500S
Attendant Console This chapter describes how
to install and use the Cisco
SPA500S Attendant Console
with your IP Phone.
Appendix A Where to Go From Here Cisco provides a wide range
of resources to help you
obtain the full benefits of the
Cisco SPA50X phones. This
appendix provides link to
many of these resources.
Getting Started
Overview of the Cisco Small Business IP Phones
Cisco Small Business IP Phone SPA50X User Guide (SPCP) 6
1
Overview of the Cisco Small Business IP Phones
The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet
Protocol) phones that provide voice communication over an IP network. The
phones provide traditional features, such as call forwarding, redialing, speed
dialing, transferring calls, conference calling and accessing voice mail. Calls can
be made or received with a handset, headset or over a speaker.
IP phones also have special features not available in traditional phones. The Cisco
Small Business IP phones contain Ethernet ports, or ports that allow them to be
linked to the computer network. They also have additional Ethernet ports that
allow a computer to be connected to the network through the IP phone.
Unlike traditional phones, Cisco Small Business IP phones require a separate
power source. You can power the phones by connecting them to a switch that
provides Power over Ethernet (PoE), or by using an optional PA100 power adapter.
The following table shows the Cisco Small Business IP Phones covered in this
document and their respective features:
Caring for Your Phone
The Cisco Small Business IP phones are electronic devices that should not be
exposed to excessive heat, sun, cold or water. To clean the equipment, use a
slightly moistened paper or cloth towel. Do not spray or pour cleaning solution
directly onto the hardware unit.
Cisco
SPA501G Cisco
SPA502G Cisco
SPA504G Cisco
SPA508G Cisco
SPA509G
Screen Paper
Labels 128 X 64 monochrome LCD with backlight
Lines 814812
Softkeys 4 fixed
(redial,
cancel,
transfer, and
conference)
4 dynamic
Navigation
Button None Four-way navigation key
Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business IP Phone SPA50X User Guide (SPCP) 7
1
Understanding Your Phone Lines and Buttons
Use the following graphic and table to identify the parts of your phone.
Phone Components
Figure1 Phone Components
The Cisco SPA509G shown in Figure1 illustrates most of the Cisco Small
Business IP Phone physicalfeatures. Other models support different features. See
the “Overview of the Cisco Small Business IP Phones” section on page 6.
Numbered objects in Figure1 are described in the following table.
#PhoneFeature Description
1 Handset Pick up to place or answer a call.
2 Message Waiting
Indicator Displays solid red when you have a new voice mail
message. Flashes red during an incoming call.
Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business IP Phone SPA50X User Guide (SPCP) 8
1
3 LCD Screen Displays date and time, phone station name, line
extensions, and softkey options. (Not available on the
Cisco SPA501G.)
4 Line keys Indicates phone line status. (Not available on the Cisco
SPA502G.)
When lit:
Off: Line is idle.
Green: Line is active or in use.
Green (flashing): There is an inbound call.
Red (flashing): Line is on hold.
These keys can also be programmed by your phone
system administrator to perform functions such as
speed dial, call pickup, or monitoring an extension.
Additional 4 line keys available on Cisco SPA509G only.)
5 Softkey buttons Press a softkey button to perform the action shown on
the label on the LCD screen above.
Note: The Cisco SPA501G has the following four buttons:
Redial—Dials the last number called.
Cancel—Cancels an action (such as a transfer).
Conference—While on a call, press to start a
conference call and dial another number. After
the second party answers, press Conference
again to create the conference.
Transfer—Transfers a call. See the “Transferring
Calls” section on page 24.
6 Navigation button Ability to scroll left, right, up, or down with the four-way
navigation button. (Not available on the Cisco SPA501G.)
7 Messages button Press to access voice mail (must be set up by your
phone system administrator).
8 Hold button Press to place a call on hold.
#PhoneFeature Description
Getting Started
Understanding Your Phone Lines and Buttons
Cisco Small Business IP Phone SPA50X User Guide (SPCP) 9
1
Softkey Buttons
The softkey buttons on your phone display may vary depending on your phone
model and the phone system setup. (Softkey buttons are not available on the
Cisco SPA501G.) Press the Right Arrow or Left Arrow keys on the navigation
button to view additional softkey buttons.
Below is a partial listing of softkey buttons that may be available on your phone.
You may not have all of these softkey buttons on your phone, and you may have
additional buttons that are not listed here. For example, your phone administrator
may also provide custom softkey buttons on your phone, such as buttons that
provide a speed dial to a company number, or that access a specialized program
that runs on your phone. Contact your phone administrator for more information.
9 Setup button Press to access a menu to configure features and
preferences (such as your directory and speed dials),
access your call history, and set up functions (such as
call forwarding).
For the Cisco SPA501G, accesses the Interactive Voice
Response menu, which allows you to perform tasks like
getting the IP address of the phone. See the User Guide
documents on Cisco.com for more information. (See the
list of links at the end of this document.)
10 Mute button Press to mute or unmute the phone. When phone is
muted,the buttonglowsred. Thebutton also glowsred if
the network connection cannot be found.
11 Volume button Press +to increase the volume and -to lower the volume
ofthehandset,headset,speaker(whenthehandsetisoff
the phone, or ringer volume (when the handset is on the
phone).
12 Headset button Push to turn the headset on or off. When the headset is
on, the button glows green.
13 Speaker button Push to turn the speaker on or off. When the speaker is
on, the button glows green.
14 Keypad Use to dial phone numbers, enter letters, and choose
menu items.
#PhoneFeature Description
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