Cisco SPA50X Manuel utilisateur

Cisco Small Business

IP Phone Models SPA50X (SPCP)

USER GUIDE

Cisco Small Business Pro IP Phone SPA50X User Guide 1

Contents

Chapter 1: Getting Started 4

About This Document 4

Overview of the Cisco Small Business IP Phones 6

Caring for Your Phone 7

Understanding Your Phone’s Lines and Buttons 8

Phone Components 8

Softkey Buttons 10

Using Keypad Shortcuts 12

Chapter 2: Installing Your Phone 13

Before You Begin 13

Phone Connections 14

Connecting the Handset 14

Connecting the Power 15

Connecting Your Phone to the Network 15

Connecting the Phone to the Wired Network 15

Connecting the Phone to the Wireless Network 15

Connecting a PC to Your Phone (Optional) 16

Connecting a Wired or Wireless Headset (Optional) 16

Installing the Desk Stand or Wall Mount (Optional) 17

Reverse the Handset Retention Tab 18

Verifying Phone Startup 19

Upgrading Your Phone Firmware 19

Chapter 3: Using Basic Phone Functions 20

Using the Speakerphone or a Headset 21

Using the Speakerphone 21

Using the Headset with Your IP Phone 21

Adjusting Call Volume and Muting 22

Adjusting Call Volume 22

Adjusting the Ringer Volume 22

Muting a Call 22

Cisco Small Business Pro IP Phone SPA50X User Guide 2

Contents

Placing or Answering a Call 22

Using Hold and Resume 23

Using Mute 23

Ending a Call 24

Transferring Calls 24

Performing a Transfer 24

Redialing a Number 25

Viewing and Returning Missed Calls 25

Forwarding All Calls to Another Number 26

Setting Do Not Disturb 26

Picking Up a Call from Another Extension 27

Placing a Three-Way Conference Call 27

Using the Local Directory 28

Using the Call History Lists 29

Accessing Voicemail 29

Chapter 4: Using Advanced Phone Features 30

Logging in to Your Phone 31

Creating Speed Dials 32

Adding Speed Dials 32

Editing Speed Dials 33

Deleting Speed Dials 33

Calling Speed Dials 34

Monitoring/Accessing Another Phone from Your Phone 34

Customizing Your LCD Screen 35

Changing the LCD Screen Contrast 35

Setting the Back Light Timer 35

Configuring the Phone Screen Saver 36

Turning on the Screen Saver Immediately 37

Updating Your Ring Tone 37

Cisco Small Business Pro IP Phone SPA50X User Guide 3

Contents

Using the Cisco SPA501G Interactive Voice Response Menu 38

Advanced Procedures for Technical Support Personnel 38

Status Information and Statistics 38

Rebooting, Restarting, and Resetting a Phone 39

Chapter 5: Using the Cisco SPA500S Attendant Console 41

Connecting the Cisco SPA500S Attendant Console to the IP Phone 42

Connecting a Single Cisco SPA500S 43

Connecting a Second Cisco SPA500S 46

Configuring the Cisco SPA500S 48

Using the Cisco SPA500S 49

Appendix A: Where to Go From Here 50

Cisco Small Business Pro IP Phone SPA50X User Guide 4

Getting Started

This chapter provides an overview of this document and basic information about

your Cisco Small Business IP phone.

•About This Document, page 4

•Overview of the Cisco Small Business IP Phones, page 6

•Understanding Your Phone Lines and Buttons, page7

About This Document

This guide describes the concepts and tasks necessary to use and configure your

Cisco Small Business IP Phone.

NOTE The Cisco Small Business IP Phone features vary, depending on the type of call

control system that you are using. This document describes using the Cisco Small

Business IP Phones with a SPCP phone system, such as the Cisco Unified

Communications 500 Series. If you are using your Cisco Small Business IP Phone

with a Cisco SPA9000 Voice System or a BroadSoft or Asterisk system, see the

Cisco Small Business IP Phone SPA50X (SIP) User Guide

Getting Started

About This Document

Cisco Small Business IP Phone SPA50X User Guide (SPCP) 5

Organization

This table describes the contents of each chapter in this document.

Title Description

Chapter 1 Getting Started This chapter provides an

overview of this document

and basic information about

your Cisco Small Business IP

phone.

Chapter 2 Installing Your Phone This chapter provides an

overview of this document

and basic information about

your Cisco Small Business IP

phone.

Chapter 3 Using Basic Phone

Functions This chapter provides

instructions on using your

phone’s basic functions. It

includes the following

sections:

Chapter 4 Using Advanced Phone

Features This chapter describes how

to configure advanced

features on your IP Phone.

Chapter 5 Using the Cisco SPA500S

Attendant Console This chapter describes how

to install and use the Cisco

SPA500S Attendant Console

with your IP Phone.

Appendix A Where to Go From Here Cisco provides a wide range

of resources to help you

obtain the full benefits of the

Cisco SPA50X phones. This

appendix provides link to

many of these resources.

Getting Started

Overview of the Cisco Small Business IP Phones

Cisco Small Business IP Phone SPA50X User Guide (SPCP) 6

Overview of the Cisco Small Business IP Phones

The Cisco Small Business IP Phones are full-featured VoIP (Voice over Internet

Protocol) phones that provide voice communication over an IP network. The

phones provide traditional features, such as call forwarding, redialing, speed

dialing, transferring calls, conference calling and accessing voice mail. Calls can

be made or received with a handset, headset or over a speaker.

IP phones also have special features not available in traditional phones. The Cisco

Small Business IP phones contain Ethernet ports, or ports that allow them to be

linked to the computer network. They also have additional Ethernet ports that

allow a computer to be connected to the network through the IP phone.

Unlike traditional phones, Cisco Small Business IP phones require a separate

power source. You can power the phones by connecting them to a switch that

provides Power over Ethernet (PoE), or by using an optional PA100 power adapter.

The following table shows the Cisco Small Business IP Phones covered in this

document and their respective features:

Caring for Your Phone

The Cisco Small Business IP phones are electronic devices that should not be

exposed to excessive heat, sun, cold or water. To clean the equipment, use a

slightly moistened paper or cloth towel. Do not spray or pour cleaning solution

directly onto the hardware unit.

Cisco

SPA501G Cisco

SPA502G Cisco

SPA504G Cisco

SPA508G Cisco

SPA509G

Screen Paper

Labels 128 X 64 monochrome LCD with backlight

Lines 814812

Softkeys 4 fixed

(redial,

cancel,

transfer, and

conference)

4 dynamic

Navigation

Button None Four-way navigation key

Getting Started

Understanding Your Phone Lines and Buttons

Cisco Small Business IP Phone SPA50X User Guide (SPCP) 7

Understanding Your Phone Lines and Buttons

Use the following graphic and table to identify the parts of your phone.

Phone Components

Figure1 Phone Components

The Cisco SPA509G shown in Figure1 illustrates most of the Cisco Small

Business IP Phone physicalfeatures. Other models support different features. See

the “Overview of the Cisco Small Business IP Phones” section on page 6.

Numbered objects in Figure1 are described in the following table.

#PhoneFeature Description

1 Handset Pick up to place or answer a call.

2 Message Waiting

Indicator Displays solid red when you have a new voice mail

message. Flashes red during an incoming call.

Getting Started

Understanding Your Phone Lines and Buttons

Cisco Small Business IP Phone SPA50X User Guide (SPCP) 8

3 LCD Screen Displays date and time, phone station name, line

extensions, and softkey options. (Not available on the

Cisco SPA501G.)

4 Line keys Indicates phone line status. (Not available on the Cisco

SPA502G.)

When lit:

Off: Line is idle.

Green: Line is active or in use.

Green (flashing): There is an inbound call.

Red (flashing): Line is on hold.

These keys can also be programmed by your phone

system administrator to perform functions such as

speed dial, call pickup, or monitoring an extension.

Additional 4 line keys available on Cisco SPA509G only.)

5 Softkey buttons Press a softkey button to perform the action shown on

the label on the LCD screen above.

Note: The Cisco SPA501G has the following four buttons:

Redial—Dials the last number called.

Cancel—Cancels an action (such as a transfer).

Conference—While on a call, press to start a

conference call and dial another number. After

the second party answers, press Conference

again to create the conference.

Transfer—Transfers a call. See the “Transferring

Calls” section on page 24.

6 Navigation button Ability to scroll left, right, up, or down with the four-way

navigation button. (Not available on the Cisco SPA501G.)

7 Messages button Press to access voice mail (must be set up by your

phone system administrator).

8 Hold button Press to place a call on hold.

#PhoneFeature Description

Getting Started

Understanding Your Phone Lines and Buttons

Cisco Small Business IP Phone SPA50X User Guide (SPCP) 9

Softkey Buttons

The softkey buttons on your phone display may vary depending on your phone

model and the phone system setup. (Softkey buttons are not available on the

Cisco SPA501G.) Press the Right Arrow or Left Arrow keys on the navigation

button to view additional softkey buttons.

Below is a partial listing of softkey buttons that may be available on your phone.

You may not have all of these softkey buttons on your phone, and you may have

additional buttons that are not listed here. For example, your phone administrator

may also provide custom softkey buttons on your phone, such as buttons that

provide a speed dial to a company number, or that access a specialized program

that runs on your phone. Contact your phone administrator for more information.

9 Setup button Press to access a menu to configure features and

preferences (such as your directory and speed dials),

access your call history, and set up functions (such as

call forwarding).

For the Cisco SPA501G, accesses the Interactive Voice

Response menu, which allows you to perform tasks like

getting the IP address of the phone. See the User Guide

documents on Cisco.com for more information. (See the

list of links at the end of this document.)

10 Mute button Press to mute or unmute the phone. When phone is

muted,the buttonglowsred. Thebutton also glowsred if

the network connection cannot be found.

11 Volume button Press +to increase the volume and -to lower the volume

ofthehandset,headset,speaker(whenthehandsetisoff

the phone, or ringer volume (when the handset is on the

phone).

12 Headset button Push to turn the headset on or off. When the headset is

on, the button glows green.

13 Speaker button Push to turn the speaker on or off. When the speaker is

on, the button glows green.

14 Keypad Use to dial phone numbers, enter letters, and choose

menu items.

#PhoneFeature Description

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