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Reference

Guide

TABLE OF CONTENTS

Getting Started

AdjustingthePhone........................1

Dialing..................................1-2

DisconnectingaCall........................2

MakingaCall .............................2

ReceivingaCall ...........................3

Using Your Features

AbbreviatedDialing.........................4

Anonymous Call Rejection . . . . . . . . . . . . . . . . . . . 4

AuthorizationCode.........................4

Automatic Call Distribution Queues . . . . . . . . . . . . 5

BillingCodes.............................5-6

Call Block (Selective Call Rejection). . . . . . . . . . . . 6

Call Forward (All Calls) . . . . . . . . . . . . . . . . . . . . .6-7

CallForward(Busy) ........................8

Call Forward (No Answer). . . . . . . . . . . . . . . . . . . . 8

Call Forward (Out of Service) . . . . . . . . . . . . . . . .8-9

Call Forward (Selective) . . . . . . . . . . . . . . . . . . . . . 9

Call Park (Multi-Line). . . . . . . . . . . . . . . . . . . . . . . . 9

Conferencing............................9-10

Direct Extension Assignment . . . . . . . . . . . . . .10-11

DirectedCallPickup....................... 11

DoNotDisturb............................ 11

GroupPickup ..........................11-12

GroupSpeedDial.........................12

Hold....................................12

Intercom ............................. 12-13

Mute ...................................13

Night ................................ 13-14

One-Touch Transfer . . . . . . . . . . . . . . . . . . . . . . . 14

Permanent Caller ID Block Release . . . . . . . . . . . 14

PriorityCall..............................14

TABLE OF CONTENTS (continued)

Using Your Features (continued)

PrivacyGuard............................15

Redial ..................................15

SpeedDial...............................15

Transfer.................................16

VirtualRing..............................16

Voicemail................................16

StarCodeSummary.......................17

GETTING STARTED

ADJUSTING THE PHONE

To Adjust Display Contrast

• Press the Settings button

• Press 1 to select Contrast

• Adjust the contrast using the Up/Down softkeys

• Press the OK softkey

• Press the Exit softkey

To Adjust Ring Volume

With the handset in the cradle and speakerphone off,

use the Volume Up/Down buttons.

To Adjust Handset Volume

Remove the handset from the cradle and use the

Volume Up/Down buttons. Replace the handset.

To Adjust Speakerphone Volume

Press the Speaker button and use the Volume Up/

Down buttons. Press the Speaker button again.

To Adjust Ring Type

• Press the Settings button

• Press 2 to select Ring Type

• Highlight the desired ring with the Scroll

Up/Down buttons

• Press the Select softkey to select the ring

• Press the OK softkey to exit the menu

DIALING

To Dial

• An Internal Extension – Dial the Extension

• A Local Call – Dial the Outside Access Digit +

the number

• Long Distance – Dial the Outside Access Digit + 1

+ the number

• International – Dial the Outside Access Digit +

011 + Country Code + City Code + Number

To Redial the Last Number Called

• Press the Redial softkey or Dial *07

To Return a Call to the Last Caller

• Lift the handset and dial *69

• Verify the number and press 1 to return the call

• Wait for the called party to answer

Note: If your phone has toll restrictions, you will not be

able to return restricted calls.

DISCONNECTING A CALL

To Disconnect a Call

• Replace the handset on the cradle -or-

• Press the EndCall softkey -or-

• Press the Speaker button (if using the

speakerphone) -or-

• Press the Headset button (if using a headset)

MAKING A CALL

To Make a Call

• Using the Handset – Lift the handset and dial the

desired number

• Using the Speakerphone – Press the Speaker

button and dial

• Using On-Hook Dialing – Dial the desired number

and lift the handset -or- to use speakerphone mode:

• Press the Dial button -or-

• Press the Speaker button -or-

• Press the Line button

RECEIVING A CALL

The Cisco 7940/7960 IP Phone has the following

distinctive rings for incoming calls:

• Internal Calls – one ring

• External Calls – two rings

• Distinctive Ring – If conﬁgured by CIMCO, you

can have 3 numbers with different rings. You can

distinguish between callers by having them call a

speciﬁc number. These calls ring on the primary

line appearance.

• Priority Ring – Identiﬁes “priority callers” with a

different ring pattern. See Priority Call section of

this Reference Guide.

To Answer an Incoming Call

• Lift the handset -or- answer in speakerphone

mode by:

• Pressing the Line button -or-

• Pressing the Speaker button -or-

• Pressing the Answer softkey

• Press the Headset button to use the headset

To Answer a 2nd Call While on a Call

• Press the Answer softkey. The original caller will

be placed on hold while you are connected to the

2nd caller.

To Return to the Original Caller

• Press the Scroll Up/Down buttons to select the

original call

• Press the Resume softkey

USING YOUR FEATURES

ABBREVIATED DIALING

Abbreviated Dialing lets you create up to 100

personal 2-digit speed dial codes.

To Program an Abbreviated Dial Code

• Lift the handset and dial 77*

• Follow the voice prompts

To Modify an Abbreviated Dial Code

• Lift the handset and dial 77*

• Follow the instructions to program a new

Abbreviated Dial Code using the same

Abbreviated Dial Code

To Use an Abbreviated Dial Code

• Lift the handset and dial *3

• Enter the desired 2-digit speed dial code

ANONYMOUS CALL REJECTION

Anonymous Call Rejection prevents inbound calls

from callers who block the display of their Caller ID.

To Enable Anonymous Call Rejection

• Lift the handset and dial *77

• Hang up

To Disable Anonymous Call Rejection

• Lift the handset and dial *87

• Hang up

AUTHORIZATION CODE

Authorization Codes enable you to override any call

restrictions on the phone when you place a call.

To Make a Call with an Authorization Code

• Lift the handset

• Press 9 (or the appropriate access code if different)

• Press the # sign

• Enter your authorization code

• When you enter the correct code, you will hear a

dial tone

• Dial the phone number

AUTOMATIC CALL

DISTRIBUTION QUEUES

The service can distribute incoming calls arriving at a

designated number to a deﬁned group of agent phones.

To answer calls, a user must be assigned to the queue

by the system administrator and be logged in.

To Log Into a Queue

• Press the line button associated with the desired

queue. If you do not have a line button for the

desired queue, contact your system administrator

to be assigned to the queue.

• When logged into a queue, the Queue Name will

disappear from the status line

• If enabled, the Display Queue Status feature will

indicate the number of calls waiting in queue on

your phone display (i.e., “Sales:3” indicates that 3

calls are waiting in the Sales queue). The system

displays information about the queue that most

recently routed a call to you.

To Answer a Queue Call

• When a Queue Call is routed to your phone, the

phone will ring and the display will indicate an

incoming call on the line appearance associated

with the queue

• Press the line button associated with the desired

queue call. If you simply lift the handset, you will

activate your primary line appearance, not the

Queue line.

• When ﬁnished talking to the caller, simply hang

up and wait for the next call

To Log Out of a Queue

• Press the line button associated with the desired

queue while there is no call present on the line

BILLING CODES

Billing Codes enable you to track calls by associating

a billing code with each call.

To Enter a Billing Code for a Call using Star Codes

• During a call, press *02

• Enter the billing code and the # sign

To Enter a Billing Code for a Call using the Menu

• Press the More softkey twice

• Press the Billing softkey

• Enter the billing code for the call using the

numeric keypad

• Press the More softkey twice

• Press the Billing softkey

Note: The other party will not hear key DTMF tones

as you make entries. If you enter multiple billing codes

during a call, only the last billing code will be recorded.

CALL BLOCK (SELECTIVE

CALL REJECTION)

With Call Block you can program your phone to

decline calls from certain people. The Call Block

Menu provides step-by-step instructions on enabling/

disabling the feature and managing the Call Block List.

To Access the Call Block Menu

• Lift the handset, dial *60 and follow the voice prompts

Note: When entering an external telephone number to

the Call Block List, enter the 10-digit number. Do not

include the Outside Access Digit.

CALL FORWARD (ALL CALLS)

Call Forward (All Calls) lets you forward incoming

calls to another number.

To Enable/Modify Call Forwarding using the Menu

• Press the Line button for the line to forward

• Press the Forward softkey

• Enter the telephone number for the forwarding

destination. When entering an external forwarding

number, be sure to include the Outside Access Digit.

• Press the EndCall softkey

To Enable/Modify Call Forwarding using Star Codes

• Lift the handset and dial 72*

• Enter the phone number for the forwarding

destination followed by #. When entering an

external forwarding number, be sure to include

the Outside Access Digit.

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