Cisco Cisco Unified IP Phone 7960G Manuel utilisateur

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Cisco Unified IP Phone 7960G and

7940G Phone Guide for Cisco Unified

Communications Manager 7.0 (SIP)

Cisco, Cisco Systems, the Cisco logo, and the Cisco Systems logo are

registered trademarks or trademarks of Cisco Systems, Inc. and/or its affiliates

in the United States and certain other countries. All other trademarks

mentioned in this document or Website are the property of their respective

owners. The use of the word partner does not imply a partnership relationship

between Cisco and any other company. (0805R)

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QUICK REFERENCE

Cisco Unified IP Phone

7960G and 7940G for

Cisco Unified

Communications

Manager 7.0 (SIP)

Softkey Definitions

Phone Screen Icons

Button Icons

Common Phone Tasks

Softkey Definitions

Answer Answer a call

Cancel Cancel an action and exit the

screen without applying changes

CFwdAll Setup/cancel call forwarding

Confrn Create a conference call

DND Turn off DND

EditDial Edit a number in a call log

EndCall End the current call

Exit Return to the previous screen

Join Join two additional calls already

on a single line to create a

conference

more Display additional softkeys

NewCall Make a new call

Redial Redial the most recently dialed

number

Remove Remove a conference participant

Resume Resume a call on hold

Trnsfer Transfer a call

URL URL dialing mode

Common Phone Tasks

View online

help on the

phone

Press or twice

quickly.

Place a call Go off-hook before or after

dialing a number.

Place a call

while another

call is active

Press NewCall. The original

call is placed on hold

automatically.

Add another

participant to a

call

From a connected call, press

Confrn. Enter the

participant’s phone number

and wait for the call to

connect. Press Join.

Transfer a call

to a new

number

From an active call, press

more, then Trnsfer. Enter

the target number and wait

for an answer. Press Trnsfer

again. Or press EndCall to

cancel the transfer.

Redial a

number

Press Redial.

Edit an entry Press <-- to delete the entry

to the left of the cursor. (To

move cursor to left, press

<<. To move cursor to right,

press >>.)

Phone Screen Icons

Call State

Incoming call

Off-hook

On-hook

Selected Device

Handset in use

Headset in use

Speakerphone in use

Other Features

Speed Dial

Message waiting

Phone service URL assigned

Button Icons

Messages

Services

or Help

Directories

Settings

Speaker

Mute

Headset

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) 5

Contents

Softkey Definitions 3

Common Phone Tasks 3

Phone Screen Icons 4

Button Icons 4

Getting Started 1

Using this Guide 1

Finding Additional Information 2

Safety and Performance Information 2

Cisco Product Security Overview 3

Accessibility Features 3

Connecting Your Phone 4

An Overview of Your Phone 7

Understanding Buttons and Hardware 7

Understanding Phone Screen Features 10

Cleaning the Phone Screen 10

Understanding Feature Buttons and Menus 11

Entering and Editing Text 11

Understanding the Help System on Your Phone 12

Understanding Lines vs. Calls 12

Understanding Feature Availability 12

Basic Call Handling 13

Placing a Call—Basic Options 13

Placing a Call—Additional Options 14

Answering a Call 14

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Ending a Call 15

Using Hold and Resume 15

Using Mute 15

Switching Between Multiple Calls 16

Transferring Calls 16

Forwarding Calls to Another Number 17

Making Conference Calls 18

Do Not Disturb 19

Advanced Call Handling 20

Speed Dialing 20

Using Caller ID Blocking 21

Blocking Anonymous Calls 21

Using Auto-Complete Number 21

Using Call Waiting 22

Using Call Hold Ringback 22

Using Stutter Message Waiting 22

Using Auto Answer (Intercom) 23

Using a Shared Line 23

URL Dialing 23

Using a Handset, Headset, and Speakerphone 24

Using a Handset 24

Using a Headset 24

Using a Speakerphone 25

Using AutoAnswer with a Headset or Speakerphone 25

Using Phone Settings 26

Customizing Rings and Message Indicators 26

Customizing the Phone Screen 26

Using Call Logs and Directories 27

Using Call Logs 27

Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) 7

Using Corporate Directory 28

Using Personal Directory 29

Accessing Voice Messages 30

Customizing Your Phone on the Web 31

Accessing Your User Options Web Pages 31

Configuring Features and Services on the Web 32

Using Personal Directory on the Web 32

Using Your Personal Address Book on the Web 32

Configuring Fast Dials on the Web 33

Using the Address Book Synchronization Tool 34

Setting Up Speed Dials on the Web 34

Setting Up Phone Services on the Web 35

Controlling Line Settings on the Web 36

Understanding Additional Configuration Options 37

Troubleshooting Your Phone 38

Viewing Phone Administration Data 38

Cisco One-Year Limited Hardware Warranty Terms 39

Index 41

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Cisco Unified IP Phone 7960G and 7940G Phone Guide for Cisco Unified Communications Manager 7.0 (SIP) 1

Getting Started

Using this Guide

This guide provides you with an overview of the features available on your phone. You can read it

completely for a solid understanding of your phone’s capabilities, or refer to the table below for

pointers to commonly used sections.

If you want to... Then...

Explore your phone on your own Press or on the phone when you need assistance.

Review safety information See the “Safety and Performance Information” section on

page 2.

Connect your phone See the “Connecting Your Phone” section on page 4.

Use your phone after it is installed Start with the “An Overview of Your Phone” section on page 7.

Learn what the buttons mean See the “Understanding Buttons and Hardware” section on

page 7.

Learn about the phone screen See the “Understanding Phone Screen Features” section on

page 10.

Clean the phone screen See the “Cleaning the Phone Screen” section on page 10.

Make calls See the “Placing a Call—Basic Options” section on page 13.

Put calls on hold See the “Using Hold and Resume” section on page 15.

Mute calls See the “Using Mute” section on page 15.

Transfer calls See the “Transferring Calls” section on page 16.

Make conference calls See the “Making Conference Calls” section on page 18.

Set up speed dialing See the “Speed Dialing” section on page 20.

Use your phone as a speakerphone See the “Using a Handset, Headset, and Speakerphone” section

on page 24.

Change ring volume or tone See the “Customizing the Phone Screen” section on page 26.

View your missed calls See the “Using Call Logs” section on page 27.

Listen to your voice messages See the “Accessing Voice Messages” section on page 30.

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Finding Additional Information

You can access the most current Cisco Unified IP Phone documentation on the World Wide Web at this

URL:

http://www.cisco.com/en/US/products/hw/phones/ps379/tsd_products_support_series_home.html

You can access the Cisco website at this URL:

http://www.cisco.com/

You can access International Cisco websites from this URL:

http://www.cisco.com/public/countries_languages.shtml

You can access the most current Licensing Information at this URL:

http://www.cisco.com/en/US/docs/voice_ip_comm/cuipph/all_models/openssl_license/7900_ssllic.html

Safety and Performance Information

Refer to these sections for information about the impact of power outages and other devices on your

Cisco Unified IP Phone.

Power Outage

Your accessibility to emergency service through the phone is dependent on the phone being powered.

If there is an interruption in the power supply, Service and Emergency Calling Service dialing will not

function until power is restored. In the case of a power failure or disruption, you may need to reset or

reconfigure equipment before using the Service or Emergency Calling Service dialing.

Using External Devices

The following information applies when you use external devices with the Cisco Unified IP Phone:

Cisco recommends the use of good quality external devices (such as headsets) that are shielded against

unwanted radio frequency (RF) and audio frequency (AF) signals.

Depending on the quality of these devices and their proximity to other devices such as mobile phones

or two-way radios, some audio noise may still occur. In these cases, Cisco recommends that you take

one or more of the following actions:

• Move the external device away from the source of the RF or AF signals.

• Route the external device cables away from the source of the RF or AF signals.

• Use shielded cables for the external device, or use cables with a better shield and connector.

• Shorten the length of the external device cable.

• Apply ferrites or other such devices on the cables for the external device.

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