Cisco TelePresence SX20 Manuel utilisateur

March 2023 | pg. 1

Equipment Components

Camera

The camera is usually located at the top of the equipment and is what captures the

video feed that is transmitted to other videoconference systems that are connected

to the event. For both clinical carts and room-based systems, the camera can be

controlled by using the arrows on the remote control.

Codec

The codec is the main brain of the system controlling the camera, monitor and

any other medical peripherals plugged into the system. If the codec is switched

off, then no videoconferencing is possible. The codec derives its name from the

functions that it serves. It both codes video signals that are sent to the other sites

as well as decodes video signals that it receives from the far site.

Monitor

The monitor is purely a display screen and works in conjunction with the codec.

Consequently, it is important to emphasize that if the codec is turned on, then the

monitor should be turned on as well. This ensures that if someone connects to an

event early, you will be able to see them on the monitor. Please note that

turning off the monitor does not turn off the system.

Microphone

The microphone has a range of 20 to 25 feet. The microphone is extremely powerful

and can pick up peripheral sound such as whispering, tapping pens, and swiveling

chairs. Ideally, the microphone can be placed underneath the monitor or at the end

of a table.

Never place the microphone directly in front of the monitor

speakers as this will create audio feedback.

Network and

Power

The network cable must be plugged into a dedicated OTN jack. If you plug the

network cable into a regular network jack, then the system will not function.

Consequently, you need to know precisely where the OTN jacks are located before

moving the system to different locations. For the clinical cart, use the Uninterrupted

Power Supply (UPS) to power the system entirely on or off. For a room-based

system, use a surge-protected power bar.

Cisco SX20/SX80 Reference Guide

March 2023 | pg. 2

Cisco TelePresence SX20/SX80 Reference Guide

Ensure that the power cable is

plugged into the power outlet in

the wall.

Confirm that the network cable

is plugged into the network outlet

in the wall. The network cable

must be plugged into a dedicated

OTN network outlet.

Verify that the power bar is

turned on. The power bar

supplies the whole system, and

you can turn off your system here

at the end of your session.

Ensure that the monitor is on.

Check that the codec/camera

is on by checking the LED light at

the front of the codec.

Pick up the remote control and

unmute your videoconferencing

sound by pressing the “Mic Off”

button on the remote control.

Turn the Self view on by

navigating to the camera icon

using the remote control arrows

and selecting the thumbtack icon.

March 2023 | pg. 3

Cisco TelePresence SX20/SX80 Remote Control

Zoom

Camera

in and out (

Camera

Mode)

Move

Camera

(

Camera

Mode)

March 2023 | pg. 4

On-screen Icons

Icon Description

Camera

- The camera icon enables you to:

•Turn self-view on

oThe thumbtack is displayed under a sub-menu of the camera

icon. Clicking on this icon enables the self view to be pinned to the

screen. You can remove the self-view window by clicking the

thumbtack icon again.

oThe diagonal arrows are also displayed under a sub-menu of

the camera icon. This icon expands the self-view window to full

screen. When in full-screen mode, clicking the diagonal arrows icon

returns the self-view to default size.

•Adjust the Pan, Tilt and Zoom of the Camera

Layout - The layout icon allows you to choose where the picture-in-picture (self-

view window) will be situated on the screen. This icon only appears if the self-view

has been turned on.

Share Icon - The share icon enables you to present content from your computer

with others in the videoconference. Ensure you plug your presentation cable into

the back of the codec.

Stop Share icon

–

The Stop Share icon allows you to return to camera view

Call icon – The Call icon allows you to initiate a point-to-point call to another

device.

End Call Icon – This icon allows the user to disconnect from the videoconference.

Call Quality & Statistics Report – Allows you to view information about your

video call transmission rates.

March 2023 | pg. 5

Hooking up your Laptop and Content Sharing

1. Connect the presentation cable from the

videoconference system to the laptop

2. Power on your laptop/computer.

3. Press the same keys you would use when

displaying your desktop through a projector,

usually one of the following combinations:

Fn+F4 (or) Fn+F7 (or) Fn+F8 or Windows + P

4. To display the laptop: Select the Share

icon.

5. To return to the camera view:

Press the Stop Share icon.

Make sure to switch between the

laptop and camera view for more

interactive presentations.

If the laptop does not appear on the screen,

you may need to change the resolution of

your computer. Select 1024 x 768 for the

best results.

BEST PRACTICE

TROUBLESHOOTING

March 2023 | pg. 6

Connecting or Reconnecting using the Remote Control

If you have been disconnected from an OTN event in progress or you are joining a scheduled event,

please follow these simple steps to be connected:

1. Ensure your video system is turned on.

2. Mute your microphone.

3. Press the Call button on the remote control to bring up the “Place a Call” search field on your video

screen.

4. Using the remote control, enter the Event ID number and then press the Call button to join the

event.

March 2023 | pg. 7

Equipment Troubleshooting

The system doesn’t work / won’t power up

•Ensure that the system is plugged into the power outlet.

•Verify that the network cable is plugged into the appropriate port in the wall.

•Check that the cables are securely plugged into the back of the codec.

•If the problem persists, contact Ontario Health (OTN) at 1-855-654-0888 for technical support.

I cannot connect to a site

•Ensure that all cables and plugs are securely plugged in.

•Check that you have the correct site selection.

•If the problem persists, contact Ontario Health (OTN) at 1-855-654-0888 for technical support.

I cannot hear the other site

•Ensure that the other site has un-muted their microphone.

•Verify that the other site has positioned their microphone correctly.

•Check that your site has its volume turned up.

•If the problem persists, contact Ontario Health (OTN) at 1-855-654-0888 for technical support.

I hear echoes when I am speaking to the remote site

Echoes are always caused by the far site in a call. Have the far site decrease the volume and make

sure that their microphones are placed away from the system and monitor speakers.

I cannot see the other site

•Verify that your monitor is turned on and the privacy shutter is opened.

•Make sure that the other site has their camera positioned correctly.

•If the problem persists, contact Ontario Health (OTN) at 1-855-654-0888 for technical support.

My monitor is displaying black and white (no color)

Check that all cables and plugs are securely plugged in at the back of the codec.

The session was interrupted and connections lost

•Keep system on, attempt to reconnect.

•If the problem persists, contact Ontario Health (OTN) at 1-855-654-0888 for technical support.

My screen is dusty and has finger marks on it

•Clean with a damp cloth after turning off the monitor.

•To keep the system looking brand new, periodically clean it with a mild detergent solution.

•Never use strong solvents such as thinner or benzene, or abrasive cleaners since they will damage

the cabinet.

•As a safety precaution, unplug the system before cleaning it. Never attempt to sterilize this unit. If

the system must be used in a sterilized environment, use suitable protective covers.

March 2023 | pg. 8

Technical Support

When to call for Technical Support

Contact your organizational IT staff or Telemedicine Coordinator when:

Your internet is down.

Network cable is broken or missing.

You cannot find the remote control.

You do not know which network jack to plug into.

Contact Ontario Health (OTN) Service Desk when:

Call does not connect

Video camera problems

Call quality is poor

Call drops and you are unable to reconnect

Support Hours: Mon – Fri 7:00 AM to 6:00 PM Please Call: 1- 855-654-0888.

Appendix

Best Practice Guidelines

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