Cassida C300 Manuel
Cassida Corporation • 11035 Technology Place, Suite 500 San Diego, CA 92127 • www.CassidaUSA.com
©2019 Cassida Corporation. All rights reserved. Specifications subject to change without notice. Cassida is a registered trademark of the Cassida Corporation.
REV0919
C300
Cleaning Procedure
TOOLS NEEDED NOTE:
To clean the unit, itʼs
recommended to use
Cassida cleaning products.
Air Duster Cleaning Cotton Swab Philips Screwdriver
Standard maintenance and cleaning of the unit are important and recommended to significantly prolonging the
lifespan of the product. Cleaning the unit helps prevent issues that may lead to costly repairs. Dirty sensors can
affect the overall performance of the Cassidaʼs C300, which can lead to a variety of errors such as E1 – E9 and
EA codes. We at Cassida suggest performing weekly cleaning on the unit to maintain top performance.
STEPS
1. Turn the power switch off and disconnect the power cord from the outlet.
2. Using a Phillips screwdriver, remove the three screws located at the bottom edge of the housing, that secure it.
The picture below shows the location of the three screws:
IMPORTANT: Use at your own risk, Cassida is not responsible for any damage to the unit and/or electronics
when performing the maintenance procedures.
Cassida Corporation • 11035 Technology Place, Suite 500 San Diego, CA 92127 • www.CassidaUSA.com
©2019 Cassida Corporation. All rights reserved. Specifications subject to change without notice. Cassida is a registered trademark of the Cassida Corporation.
REV0919
COUNT SENSOR CLEANING (E1 – E8 ERROR TROUBLESHOOTING).
4. Refer pictures below to locate counting sensors (one dark, one clear)
positioned at the top of the coin discharge chutes which are placed
under the distribution wheel.
B. A pair of count sensorsA. Coin discharge chutes
3. Remove the housing by slowly lifting
straight up. Be aware two cables will
remain attached to the housing.
CAUTION: Do not pull or twist
the cables.
C300
Cleaning Procedure
4
5321
Cassida Corporation • 11035 Technology Place, Suite 500 San Diego, CA 92127 • www.CassidaUSA.com
©2019 Cassida Corporation. All rights reserved. Specifications subject to change without notice. Cassida is a registered trademark of the Cassida Corporation.
REV0919
5. Using a special cleaning cotton swab (or a microfiber cloth/cotton swab lightly moistened with isopropyl
alcohol), clean the round end of each pair of counting sensors in each coin path. Next inspect the coin
discharge paths for any debris that might be obstructing the sensors (paper coin tube wrappers, etc.).
6. Check if the sensors are aligned, if not, straighten them up gently. Too much force can damage
the sensors.
RUN SENSOR CLEANING (E9 ERROR TROUBLESHOOTING)
7. Locate the run sensor pair.
8. Gently wipe the run sensor pair with a special cleaning cotton swab (or a microfiber cloth/cotton swab lightly
moistened with isopropyl alcohol).
C300
Cleaning Procedure
54321
11. Clean the dust from the distribution wheel and sensors using an air duster. Spray the air duster from left to
right with a rotative circle as shown below. Intensify the spraying around sensors.
* Be cautious and always keep the nozzle 1-2 inches away from the unit.
Cassida Corporation • 11035 Technology Place, Suite 500 San Diego, CA 92127 • www.CassidaUSA.com
©2019 Cassida Corporation. All rights reserved. Specifications subject to change without notice. Cassida is a registered trademark of the Cassida Corporation.
REV0919
Coin Presence
Sensor
(Intensify spraying
under the sensor)
9. Check if the sensors are aligned, if not, gently straighten them up. Too much force can damage the sensors.
EA ERROR TROUBLESHOOTING
10. Inspect the interior of the machine. Remove coins or any other foreign objects that may be preventing the coin
platter from rotating.
C300
Cleaning Procedure
Cassida Corporation • 11035 Technology Place, Suite 500 San Diego, CA 92127 • www.CassidaUSA.com
©2019 Cassida Corporation. All rights reserved. Specifications subject to change without notice. Cassida is a registered trademark of the Cassida Corporation.
REV0919
CONTACT INFORMATION
Cassida Corporation
After Market Technical Services
Support: http://www.cassidausa.com/support
E-Mail: suppor[email protected]
12. Reinstall the housing. Housing must be properly lined up with the AC power cord at the back of the machine.
Do not force the housing while placing it back, as this could damage the coin feed mechanism built into
the housing.
13. Reinstall all three cover screws removed in Section 3 Step 2.
14. Ensure all cleaned parts are dry of the cleaning agent prior to use.
15. If, after following this procedure, issues are still occurring with the machine, please contact Cassida After
Market Technical Services for further troubleshooting. Be sure to provide the following information:
a. Model
b. Serial Number (label with barcode, located under the unit)
C300
Cleaning Procedure
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