Canon PIXMA iP2700 Instructions d'utilisation

(1/23)

iP2700 / iP2770 / iP2780

SIMPLIFIED SERVICE MANUAL

1. LIST OF ERROR DISPLAY / TROUBLESHOOTING

1-1. Operator Call Errors (Alarm Lamp Lit In Orange)

1-2. Service Call Errors (by Cyclic Blinking of Alarm and Power Lamps)

2. ADJUSTMENT / SETTINGS

2-1. Service Mode

2-2. User Mode

2-3. Special Notes on Servicing

2-4. Grease Application

3. EXTERNAL VIEW / PARTS LIST

3-1. External Housing, Power Supply, Logic Board

3-2. Print Unit (1/2)

3-3. Print Unit (2/2)

3-4. Parts List

QY8-13CR-000

Rev. 00

Jan. 2010

Canon Inc.

(2/23)

1. LIST OF ERROR DISPLAY / TROUBLESHOOTING

Errors and warnings are displayed by the following ways:

- Operator call errors are indicated by the Alarm lamp lit in orange.

- Messages during printing from a computer are displayed on the printer driver Status Monitor.

- Error codes are printed in the "operator call/service call error record" area in EEPROM

information print.

Buttons valid when an operator call error occurs:

- ON button: To turn the printer off and on again.

- Resume/Cancel button: To cancel the job at error occurrence, and to clear the error.

1-1. Operator Call Errors (Alarm Lamp Lit In Orange)

Error Error

code

LED

(Blinking in

orange) Status Monitor message Solution

No paper in the

rear tray. [1000] 2 times Paper has run out.

Load paper.

Press the printer's RESUME button.

Set the paper in the rear tray, and

press the Resume/Cancel button.

Paper jam. [1300] 3 times Paper is jammed.

Remove the jammed paper.

Press the printer's RESUME button.

Printing resumes from the next

paper.

Remove the jammed paper, and

press the Resume/Cancel button.

Ink cartridge not

properly installed. [1687] 4 times An ink cartridge is not installed

properly.

Open the printer's cover, firmly push

down the ink cartridge locking cover,

and then make sure the ink cartridge

is installed properly. Then close the

printer's cover.

Re-set the ink cartridge properly.

If the error is not cleared, the ink

cartridge may be defective.

Replace the ink cartridge.

Ink cartridge not

installed. [1401] 5 times The following ink cartridge cannot be

recognized.

Color

Black

Printing cannot be executed because

the ink cartridge may not be installed

properly or may not be compatible

with this printer.

Install the appropriate ink cartridge.

If you want to cancel printing, click

Cancel Printing.

Install the ink cartridge. If the error

is not cleared, the ink cartridge

may be defective. Replace the ink

cartridge.

Ink cartridge

temperature

sensor error.

[1403] 5 times The type of print head is incorrect.

Install the print head. Re-set the ink cartridge. If the

error is not cleared, the ink

cartridge may be defective.

Replace the ink cartridge.

(3/23)

Error Error

code

LED

(Blinking in

orange) Status Monitor message Solution

Non-supported

ink cartridge

installed.

[1485] 5 times

The following ink cartridge cannot be

recognized.

Color

Black

Printing cannot be executed because

the ink cartridge may not be installed

properly or may not be compatible

with this printer.

Install the appropriate ink cartridge.

If you want to cancel printing, click

Cancel Printing.

A non-supported ink cartridge is

installed. Install the supported ink

cartridge. If the error is not

cleared, the ink cartridge may be

defective. Replace the ink

cartridge.

Ink cartridge in a

wrong position. [1486] 7 times An ink cartridge is not installed in the

correct position.

Install the following ink cartridge in

the appropriate position. If printing is

in progress, cancel printing and

install the ink cartridge.

Color

Black

Install the ink cartridge(s) in the

correct position. If the error is not

cleared, the ink cartridge may be

defective. Replace the ink

cartridge.

Multiple ink

cartridges of the

same color

installed.

[1487] 7 times More than one ink cartridge of the

following type is installed.

Color

Black

Use only one ink cartridge per type at

a time.

Replace the wrong ink cartridge(s)

with the correct one(s). If the error

is not cleared, the ink cartridge

may be defective. Replace the ink

cartridge.

Warning: The

ink absorber

becomes almost

full.

[1700] 8 times The ink absorber is almost full.

Press the printer's RESUME button

to continue printing.

The printer will soon require servicing

to replace the ink absorber.

Contact the support center or the

service center.

The ink absorber can only be

replaced by a qualified technician.

Replace the ink absorber, and

reset its counter. (See 2-1,

Service Mode.) Pressing the

Resume/Cancel button will exit

the error, and enable printing

without replacing the ink absorber.

However, when the ink absorber

becomes full, no further printing

can be performed unless the

applicable ink absorber is

replaced.

(4/23)

Error Error

code

LED

(Blinking in

orange) Status Monitor message Solution

The remaining

ink amount

unknown.

[1686] 13 times The following ink may have run out.

Color

Black

The function for detecting the

remaining ink level will be disabled

since the ink level cannot be correctly

detected.

If you want to continue printing

without this function, press the

printer's RESUME button for at least

5 seconds.

Canon recommends to use new

genuine Canon cartridges in order to

obtain optimum qualities.

Please be advised that Canon shall

not be liable for any malfunction or

trouble caused by continuation of

printing under the ink out condition.

Replace the applicable ink

cartridge with a new one. Printing

without replacing the ink cartridge

can damage the printer.

However, to continue printing

without replacing the ink

cartridge(s), press the

Resume/Cancel button for 5 sec.

or longer to disable the function to

detect the remaining ink amount.

After the operation, it is recorded

in the printer EEPROM that the

function to detect the remaining

ink amount was disabled.

Ink cartridge not

recognized

(region code

error).

[1684] 14 times The following ink cartridge cannot be

recognized.

Color

Black

Printing cannot be executed because

the ink cartridge may not be installed

properly or may not be compatible

with this printer.

Install the appropriate ink cartridge.

If you want to cancel printing, click

Cancel Printing.

A non-supported ink cartridge

(whose region code differs from

the printer's region code) is

installed. Install the supported ink

cartridge. If the error is not

cleared, the ink cartridge may be

defective. Replace the ink

cartridge.

Ink cartridge

hardware error. [1682] 15 times The following ink cartridge cannot be

recognized.

Color

Black

Printing cannot be executed because

the ink cartridge may not be installed

properly or may not be compatible

with this printer.

Install the appropriate ink cartridge.

If you want to cancel printing, click

Cancel Printing.

Re-set the ink cartridge. If the

error is not cleared, the ink

cartridge may be defective.

Replace the ink cartridge.

(5/23)

Error Error

code

LED

(Blinking in

orange) Status Monitor message Solution

No ink (no raw

ink). [1688] 16 times The following ink has run out.

Color

Black

Replace the ink cartridge and close

the cover.

If printing is in progress and you want

to continue printing, press the

printer's RESUME button for at least

5 seconds with the ink cartridge

installed. Then printing can continue

under the ink out condition.

The function for detecting the

remaining ink level will be disabled.

Replace the empty ink cartridge

immediately after the printing.

The resulting print quality is not

satisfactory, if printing is continued

under the ink out condition.

Replace the empty ink

cartridge(s). Printing with an

empty ink cartridge can damage

the printer.

However, to continue printing

without replacing the ink

cartridge(s), press the

Resume/Cancel button for 5 sec.

or longer to disable the function to

detect the remaining ink amount.

After the operation, it is recorded

in the printer that the function to

detect the remaining ink amount

was disabled.

(6/23)

1-2. Service Call Errors (by Cyclic Blinking of Alarm and Power Lamps)

Error Error

code

Cycles of

blinking of

Alarm and

Power

LEDs

Conditions Solution

(Check points and replacement items)

Carriage error [5100] 2 times An error occurred in the

carriage encoder signal. 1) Foreign material or paper debris that

obstructs the carriage movement;

remove foreign material.

2) Smearing or scratches on the timing

slit film;

clean the timing slit film.

3) Part replacement:

- Timing slit film

- Carriage unit

- Logic board

Line feed error [6000] 3 times An error occurred in the LF

encoder signal. 1) Part replacement:

- Timing slit disk film

- Logic board

SF cam sensor

error [5700] 5 times An error occurred in the

ASF cam sensor (during

paper feeding from the rear

tray).

1) Part replacement:

- ASF / PE sensor unit

- Drive unit

- Logic board

Internal

temperature

error

[5400] 6 times The internal temperature is

not normal. 1) Part replacement:

- Logic board

- Ink cartridge

Ink absorber full Japan:

[5B01]

Others:

[5B00]

7 times The ink absorber is

supposed to be full. 1) Part replacement:

- Ink absorber kit

2) Ink absorber counter value in the

EEPROM;

reset the ink absorber counter.

Print head

temperature rise

error

[5200] 8 times The print head temperature

exceeded the specified

value.

1) Part replacement:

- Ink cartridge

- Logic board

EEPROM error [6800]

[6801] 9 times A problem occurred in

reading from or writing to

the EEPROM.

1) Part replacement:

- Logic board

VH monitor error [B200] 10 times The print head voltage is

not normal. 1) Part replacement:

- Ink cartridge

- Logic board

(7/23)

2. ADJUSTMENT / SETTINGS

2-1. Service Mode

< Service mode operation procedures >

Use the Service Tool on the connected computer.

1) Start the printer in the service mode.

i. With the printer power turned off, while pressing the Resume/Cancel button, press and hold

the ON button. (DO NOT release the buttons).

ii. When the Power LED lights in green, while holding the ON button, release the

Resume/Cancel button. (DO NOT release the ON button.)

iii. While holding the ON button, press the Resume/Cancel button 5 times, and then release

both the ON and Resume/Cancel buttons. (Each time the Resume/Cancel button is

pressed, the Alarm and Power LEDs light alternately, Alarm in orange and Power in green,

starting with Alarm LED.)

iv. When the Power LED lights in green, the printer is ready for the service mode operation.

2) Start the Service Tool on the connected computer.

i. When a button is clicked in the Service Tool dialog box, that function is performed. During

operation of the selected function, all the Service Tool buttons are dimmed and inactive.

ii When the operation is completed, "A function was finished." is displayed, and another

function can be selected.

iii If a non-supported function is selected, "Error!" is displayed. Click OK in the error message

dialog box to exit the error.

< Service Tool Functions >

(1) (2)

(3) (5)

(6) (7) (8) (9)

(10) (11) (13) (14)

(15)

(16)

(17)

(18)

(19)

(20)

(21)

(12)

(4)

(8/23)

No. Name Function Remarks

(1) Test Print Service test print Service test print:

- Model name

- ROM version

- Ink absorber counter value (ink amount in the ink

absorber)

- USB serial number

- Destination

- EEPROM information

- Barcode (model name + destination), etc.

(2) EEPROM EEPROM information

print The dialog box opens to select the paper source.

Select Rear tray, and click OK.

EEPROM information print:

- Model name

- Destination

- ROM version

- Ink absorber counter value (ink amount in the ink

absorber)

- Print information

- Error information, etc.

(3) Nozzle Check Nozzle check pattern print The dialog box opens to select the paper source.

Select Rear tray, and click OK.

The same nozzle check pattern as the one in the

user mode is printed.

(4) Integration Unified inspection pattern

print The dialog box opens to select the paper source.

Select Rear tray, and click OK.

The unified inspection pattern (for reduction of time

required for the inspection) is printed.

(5)* EEPROM EEPROM information

saving When no printing can be performed due to a

problem, the EEPROM information is displayed on

the computer or is saved to the computer as a text

file.

To save the EEPROM information, click Save As in

the EEPROM information window, and specify a

desired location and file name.

(6) CD-R CD-R check pattern print Not used.

(7) LF / Eject LF / Eject correction

pattern print

Not used.

(8) Left Margin Left margin pattern print Not used.

(9)* Auto Cleaning Enabling / disabling of

automatic print head

cleaning

Automatic print head cleaning prior to printing

(disabled at default).

Select this option to enable the cleaning.

(10) Deep Cleaning Print head deep cleaning Cleaning of both Black and Color at the same time.

(11) Main Main ink absorber counter

resetting

Set a sheet of A4 or Letter sized plain paper in the

rear tray. After the ink absorber counter is reset, the

counter value (in %) is printed automatically.

(9/23)

No. Name Function Remarks

(12) Platen Platen ink absorber

counter resetting

Not used.

(13) EEPROM Clear EEPROM initialization The following items are NOT initialized, and the

shipment arrival flag is not on:

- Destination settings

- Ink absorber counter value

- Record of disabling the function to detect the

remaining ink amount

- Printer serial number

- Ink cartridge region code

- Record of ink absorber counter resetting and

setting

- Record of repair at the production site

(14) Panel Check Button and LCD test Not used.

(15) Set Destination Destination settings Select the destination, and click Set.

ASA, AUS, BRA, CHN, CND, EUR, JPN, KOR, LTN,

TWN, USA

(16) CD-R Correction CD / DVD print position

correction (X and Y

direction)

Not used.

(17) LF / EJECT

Correction

LF / Eject correction value

setting

Not used.

(18) Left Margin

Correction

Left margin correction

value setting

Not used.

(19) Ink Absorber

Counter

Ink absorber counter

setting

See " Ink absorber counter setting " below.

(20) Wetting Liquid

Counter Wetting liquid counter

setting Not used.

(21)

* Flatbed Scanner Individual scanner

adjustment Not used.

* New functions in Service Tool version 1.071:

(5) EEPROM information saving

(9) Enabling / disabling of automatic print head cleaning

(21) Individual scanner adjustment

< Ink absorber counter setting >

Set the ink absorber counter value to a new EEPROM after the logic board is replaced in servicing.

1) Before replacement of the logic board, check the ink absorber counter value in EEPROM

information print.

2) In the Ink Absorber Counter section of the Service Tool, select Main from the Absorber

pull-down menu.

3) From the Counter Value(%) pull-down menu, select the value (in 10% increments) which is the

closest to the actual counter value confirmed before replacement of the logic board.

4) Click Set.

(10/23)

2-2. User Mode

Function Procedures Remarks

Nozzle check pattern

printing Perform from the printer driver

Maintenance tab. Set a sheet of plain paper (A4 or Letter) in

the rear tray.

Print head cleaning Perform from the printer driver

Maintenance tab. Unclogging of the print head nozzles, and

maintenance to keep the print head

conditions good.

If there is a missing portion or white streaks

in the nozzle check pattern printout,

perform this cleaning.

Print head deep

cleaning Perform from the printer driver

Maintenance tab. If print head cleaning is not effective,

perform this cleaning. Since the deep

cleaning consumes more ink than regular

cleaning, it is recommended to perform

deep cleaning only when necessary.

Print head alignment Perform from the printer driver

Maintenance tab. Set a sheet of plain paper (A4 or Letter) in

the rear tray.

Ink cartridge settings Perform from the printer driver

Maintenance tab. Specify the ink cartridge to be used for

printing.

Paper feed roller

cleaning Perform from the printer driver

Maintenance tab. The paper feed rollers rotate while being

pushed to the paper lifting plate. Since the

rollers will wear out in this cleaning, it is

recommended that you perform this only

when necessary.

Bottom plate cleaning Perform from the printer driver

Maintenance tab. Cleaning of the platen ribs when the back

side of paper gets smeared.

Fold a sheet of plain paper (A4 or Letter)

crosswise in half, then unfold and set it in

the rear tray with the folded ridge facing

down.

Reduction of printout

smudging or paper

scratches

Perform from the printer driver

Maintenance tab. Select Custom Settings, and Prevent

paper abrasion, then set a period of time

to wait for ink to be dried.

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