Canon MG2100 Series Instructions d'utilisation

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MG2100 series, MG3100 series, MG4100 series

MG2200 series, MG3200 series, MG4200 series

SIMPLIFIED SERVICE MANUAL

( MG2110 / MG2120 / MG2130 / MG2140 / MG2150 / MG2160 / MG2170 / MG2180,

MG3110 / MG3120 / MG3130 / MG3140 / MG3150 / MG3160 / MG3170 / MG3180,

MG4110 / MG4120 / MG4130 / MG4140 / MG4150 / MG4160 / MG4170 / MG4180,

MG2210 / MG2220 / MG2240 / MG2250 / MG2260 / MG2270,

MG3210 / MG3220 / MG3230 / MG3240 / MG3250 / MG3260 / MG3270,

MG4210 / MG4220 / MG4230 / MG4240 / MG4250 / MG4260 / MG4270 / MG4280)

QY8-13DL-020

Rev.00: August 2011

Rev.02: April 2013

Canon Inc.

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Revision

Date

Page

Revised Items

August 26, 2011

All

New edition.

01 June 1, 2012 All 2012 2H models (MG2200 series, MG3200 series, MG4200

series) added.

02 April 17, 2013 8 1-2, Service Call Error, revised. (To the scanner error, the

scanner unit is added as a part to be replaced.)

easyfixs.blogspot.com

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Table of Contents

1. LIST OF ERROR DISPLAY / TROUBLESHOOTING................................................................4

1-1. Operator Call Error (Alarm LED Lit In Orange) .......................................................................4

1-2. Service Call Error (by Cyclic Blinking of Alarm and Power LEDs).......................................... 6

2. ADJUSTMENT / SETTINGS.....................................................................................................9

2-1. Service Mode...........................................................................................................................9

(1) Service mode operation procedures.........................................................................................9

(2) Service Tool v3.400 operation................................................................................................10

(3) Service mode functions ..........................................................................................................15

2-2. Adjustment.............................................................................................................................17

2-3. User Mode..............................................................................................................................17

2-4. Special Notes on Assembling................................................................................................18

(1) Carriage rail and main chassis adjustment.............................................................................18

(2) Document pressure sheet adjustment....................................................................................18

(3) Cap-blade unit: ink tube arrangement..................................................................................19

(4) Logic board: cable wiring .....................................................................................................19

(5) Carriage unit: FFC arrangement..........................................................................................19

2-5. Grease Application.................................................................................................................20

3. SPECIAL NOTES ON SERVICING.........................................................................................21

3-1. Ink Absorber Configuration....................................................................................................21

3-2. Main Ink Absorber Replacement...........................................................................................22

3-3. Preventive Replacement of Ink Absorber..............................................................................26

3-4. Print Head Alignment.............................................................................................................27

3-5. Detection of Remaining Ink Amount......................................................................................28

3-6. New Service Test Pattern......................................................................................................29

3-7. Encoder Film Cleaning...........................................................................................................30

4. EXTERNAL VIEW / PARTS LIST............................................................................................32

4-1. External View.........................................................................................................................32

4-2. Parts List................................................................................................................................34

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1. LIST OF ERROR DISPLAY / TROUBLESHOOTING

1-1. Operator Call Error (Alarm LED Lit In Orange)

Errors and warnings are displayed by the following ways:

- Operator call errors are indicated by the Alarm LED lit in orange, and the error and its solution are

displayed on the LCD.

- Messages during printing from a PC are displayed on the printer driver Status Monitor.

- Error codes are printed in the "operator call/service call error record" area in EEPROM information

Buttons valid when an operator call error occurs:

- ON button: To turn the machine off and on again.

- OK button: In the MG2100 series, MG2200 series, MG3100 series, and MG3200 series, the Color

button functions as the OK button.

To clear and recover from an error. In some operator call errors, the error will

automatically be cleared when the cause of the error is eliminated, and pressing the OK

button may not be necessary.

- Stop button: To cancel the job at error occurrence, and to clear the error.

Error

code

*1 U No.*2

Message on the

LCD

*2 Solution

Parts that are likely

to be faulty

No paper in the

front tray.

[1003]

E02

---

Front tray.

There is no paper.

Load paper and

select [OK].

-Set the paper in the front tray, and

press the OK button.

-Confirm that there is no foreign

material in the paper path (front tray,

inside of the rear cover, etc.).

-Confirm that the paper guides are

set properly. (If they are not aligned

to the paper edge properly, the error

can occur.)

- Pick-up arm unit

Paper output

cover is open.

[1202]

E06

---

Paper output cover

is open. Close the

paper output cover.

-Close the paper output cover.

Paper output

tray is closed.

[1250]

E17

---

Paper output tray is

closed. Open the

paper output tray.

-Open the paper output tray.

Paper jam.

[1300]

E03

---

The paper is

jammed. If a

memory card is

inserted, remove it,

then clear the paper

and select [OK].

-Remove the jammed paper, and

press the OK button.

When the jammed paper is seen

in the paper output slot, pull it out

from the slot.

In other cases, open the rear

cover (transport unit) or the

paper output cover to remove the

jammed paper.

DO NOT pull out any paper from

the front tray.

-Prior to printing, confirm that the

paper guides are set properly. (If

they are not aligned to the paper

edge properly, the error can occur.)

Paper jam in the

front tray.

[1303]

Paper jam in

automatic

double-sided

printing.

(MG3100 series,

MG3200 series,

MG4100 series,

MG4200 series

only)

[1304]

Automatic

double-sided

printing cannot

be performed.

(

MG3100 series,

MG3200 series,

MG4100 series,

MG4200 series

only)

[1310]

E10

---

This paper is not

compatible with

two-sided printing.

Remove the paper

and press [OK].

The paper length is not supported for

double-sided printing.

Press the OK button to eject the

paper being used at error

occurrence.

Data which was to be printed on the

back side of paper at error

occurrence is skipped (not printed).

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Error

code

No.*2

Message on the

LCD*2

Solution

Parts that are likely

to be faulty

Ink cartridge not

installed.

[1401]

E05

U051

Print head is not

installed. Install the

print head.

-Re-set the ink cartridge properly.

-Confirm that the carriage contact

pins are free from any foreign

material, damages, or bending.

-Replace the ink cartridge.

- Carriage unit

Ink cartridge

temperature

sensor error.

[1403]

E05

U052

The type of print

head is incorrect.

Install the correct

print head.

Non-supported

ink cartridge is

installed.

[1485]

E05

U059

Appropriate ink

cartridge is not

installed. Install the

appropriate ink

cartridge.

Ink cartridge in a

wrong position.

[1486]

E07

U076

Some ink cartridges

are not installed in

place.

Multiple ink

cartridges of the

same color

installed.

[1487]

E07

U075

Some ink cartridges

are not installed in

place.

Ink cartridge

hardware error

[1682]

E15

U150

The following ink

cartridge cannot be

recognized.

Ink cartridge

region code is

wrong.

[1684]

E14

U140

The following ink

cartridge cannot be

recognized.

The remaining

ink amount

unknown.

[1686]

E13

U162

The ink may have

run out. Replacing

the ink cartridge is

recommended.

-Replace the applicable ink cartridge,

press the Stop button for 5 sec. or

longer to continue printing without

replacing the ink cartridge(s).

When the error is cleared by

pressing the Stop button, the

function to detect the remaining ink

amount is disabled.

Ink cartridge not

completely

installed.

[1687]

E04

U053

The following ink

cartridge cannot be

recognized.

-Re-set the ink cartridge(s).

-Replace the ink cartridge(s).

No ink (BK).

[1688]

E16

U163

The ink has run out.

Replace the ink

cartridge.

-Replace the applicable ink cartridge,

press the Stop button for 5 sec. or

longer to continue printing without

replacing the ink cartridge(s).

When the error is cleared by

pressing the Stop button, the

function to detect the remaining ink

amount is disabled.

Warning: The

ink absorber

becomes almost

full.

E08

---

The ink absorber is

almost full. Select

[OK] to continue

printing. Contact the

service center for

replacement.

-Replace the ink absorber, and reset

the applicable ink absorber counter.

See 3-2, Main Ink Absorber

Replacement, for details.

Pressing the OK button will exit the

error, and enable printing without

replacing the ink absorber.

However, when the ink absorber

becomes full, no further printing can

be performed unless the applicable

ink absorber is replaced and its

counter is reset.

- Main (Black)

[1702]

[1703]

- Main (Color)

[1704]

[1705]

-Platen (home

position)

[1712]

[1713]

-Platen (away)

[1714]

[1715]

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Error

code

No.*2

Message on the

LCD*2

Solution

Parts that are likely

to be faulty

Packing material

not removed.

[1890]

E40

---

Remove the

protective material

or tape if it is

attached to the

holder.

-Open the paper output cover,

remove the tapes and packing

material from the carriage, then

close the paper output cover.

Time-out for the

scanner device.

(MG4100 series

MG4200 series

only)

[2700]

---

Timeout error has

occurred. Select

[OK].

-The buffer became full in the middle

of scanning operation, and 60

minutes have elapsed since then,

making re-scanning unstable. Press

the OK button to clear the error.

Premium

Contents print

error.

[4100]

E12

---

Cannot print the

data.

-Non-genuine ink cartridge are

installed. Install the supported

(Canon-genuine) ink cartridges.

- Carriage unit

*1: MG2100 series, MG2200 series, MG3100 series, and MG3200 series only

*2: MG4100 series and MG4200 series only

1-2. Service Call Error (by Cyclic Blinking of Alarm and Power LEDs)

Cycles

of LED

blinking

Error Error

code *1 Check points & Solution

Parts to be replaced if

the listed solutions

are not effective

2 times Carriage error [5100] P02

(1) Foreign material that obstructs the carriage

movement:

-> Remove foreign material.

(2) Smearing, scratches, or dislocation of the timing

slit strip film:

-> Clean and re-attach the film.

If the film is damaged, replace it.

(3) Carriage flexible cable condition (wrong or

imperfect connection, connection at an angle,

damage, etc.):

-> Re-connect the cable.

If the cable is damaged, replace the carriage

unit.

(4) Carriage motor harness condition (wrong or

imperfect connection, connection at an angle,

damage, etc.):

-> Re-connect the cable.

If the cable is damaged, replace the carriage

motor. Note that the carriage motor is not

designated as a service part.

(5) If the error still occurs:

-> Replace the part(s) listed on the right (under

“Parts to be replaced if the listed solutions are

not effective”).

-Carriage unit

-Logic board ass'y

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Cycles

of LED

blinking

Error Error

code *1 Check points & Solution

Parts to be replaced if

the listed solutions

are not effective

3 times Line feed error [6000] P03

(1) Foreign material in the LF drive (gear):

-> Remove foreign material.

(2) Smearing, scratches, or conditions of the LF slit

disk:

-> Clean and re-attach the LF slit disk.

If the disk is damaged, replace the timing slit

strip film.

If the disk is coming off, replace it to a new

one

(since the double-sided adhesive tape is

deteriorated).

(3) LF motor harness condition (wrong or imperfect

connection, connection at an angle, damage,

etc.):

-> Re-connect the harness.

If the harness is damaged, replace the LF

motor. Note that the LF motor is not

designated as a service part.

(4) Deformation or damage to the LF roller and LF

drive gears:

-> If they are deformed or damaged, replace

them. Note that the LF rollers and the LF drive

gears are not designated as service parts.

(5) If the error still occurs:

-> Replace the part(s) listed on the right (under

“Parts to be replaced if the listed solutions are

not effective”).

-Carriage unit

-Logic board ass’y

6 times Internal

temperature

error

[5400] P06

-> Replace the part(s) listed on the right (under

“Parts to be replaced if the listed solutions are

not effective”).

-Logic board ass'y

7 times Ink absorber

almost full

P07

(1) Ink absorber:

-> Replace the applicable ink absorber

(absorber

kit), and reset its counter value.

See 3-2, Main Ink Absorber Replacement, for

details.

- Main (Black) [5B02]

[5B03]

- Main (Color) [1704]

[5B05]

- Platen (home

position)

[5B12]

[5B13]

- Platen (away) [5B14]

[5B15]

8 times Print head

temperature rise

error

[5200] P08

(1) Ink level:

-> Check the remaining ink amount, and replace

the ink cartridge with sufficient ink when

necessary.

(2) Head contact pin condition of the carriage unit:

-> Remove any foreign material.

If the pin is bent or deformed, replace the

carriage unit.

(3) If the error still occurs:

-> Replace the part(s) listed on the right (under

“Parts to be replaced if the listed solutions are

not effective”).

-Logic board ass’y

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Cycles

of LED

blinking

Error Error

code *1 Check points & Solution

Parts to be replaced if

the listed solutions

are not effective

9 times EEPROM error [6800]

[6801]

P09

(1) Part replacement:

-> Replace the logic board ass'y.

-Logic board ass’y

10 times VH monitor error

[B200]

P10

(1) Head contact pin condition of the carriage unit:

-> Remove any foreign material.

If the pin is smeared, bent, or deformed,

replace the carriage unit.

(2) If the error still occurs:

-> Replace the part(s) listed on the right (under

“Parts to be replaced if the listed solutions are

not effective”).

-Ink cartridge

-Logic board ass’y

-AC adapter

22 times Scanner error [5011]

[5012] P22

(1) Scanner flexible cable conditions (wrong or

imperfect connection, connection at an angle,

damage, etc.):

-> Re-connect the cable.

If the cable is damaged, replace the scanner

unit.

(2) If the error still occurs:

-> Replace the part(s) listed on the right (under

“Parts to be replaced if the listed solutions are

not effective”).

-Scanner unit

-Logic board ass’y

26 times Network related

error

(MG3100 series,

MG3200 series,

MG4100 series,

MG4200 series

only)

[690#]

[691#] P26

(1)

WLAN flexible cable condition (wrong or imperfect

connection, connection at an angle, damage,

etc.):

-> Re-connect the cable.

If the cable is damaged, replace it. Note that

the WLAN flexible cable is not designated as a

service part.

(2) If the error still occurs:

-> Replace the part(s) listed on the right (under

“Parts to be replaced if the listed solutions are

not effective”).

-WLAN unit

-Logic board ass’y

Note: The WLAN unit is

not designated as

a service part.

27 times USB related

error

[693#] P27

-> Power off the machine, and power it on again.

If the error still occurs, replace the part listed

on the right (under “Parts to be replaced if the

listed solutions are not effective”).

-Logic board ass’y

28 times USB sub-system

firmware error [694#]

except

6942

P28

29 times USB sub-system

timeout error

[6942] P29

easyfixs.blogspot.com

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2. ADJUSTMENT / SETTINGS

2-1. Service Mode

(1) Service mode operation procedures

Use the Service Tool on the connected computer.

1) Start the machine in the service mode.

MG2100 series, MG2200 series, MG3100 series, MG3200 series:

i. With the machine power turned off, while pressing the Stop/Reset button, press and hold the ON

button. (DO NOT release the buttons).

ii. When the Plain Paper LED lights in green, while holding the ON button, release the Stop/Reset

button.

iii. While holding the ON button, press the Stop/Reset button 5 times*1, and release the ON button.

(Each time the Stop/Reset button is pressed, the Alarm and Plain Paper LEDs light alternately,

Alarm in orange and Plain Paper in green)

iv. When the Plain Paper LED lights in green, the machine is ready for the service mode operation.

*1: To disable the scanner error detection and start the machine in the service mode, press the Stop/Reset button 6

times. This way, the service mode is available without the scanner.

MG4100 series, MG4200 series:

i. With the machine power turned off, while pressing the Stop button, press and hold the ON button.

(DO NOT release the buttons.)

ii. When the Power LED lights in blue, while holding the ON button, release the Stop button.

iii. While holding the ON button, press the Stop button 5 times*1, and release the ON button. (Each

time the Stop button is pressed, the Alarm and Power LEDs light alternately, Alarm in orange and

Power in blue.)

iv. When the Power LED lights in blue, the machine is ready for the service mode operation.

*1: To disable the scanner error detection and start the machine in the service mode, press the Stop button 6 times.

This way, the service mode is available without the scanner.

2) Start the Service Tool on the connected computer.

i. When a button is clicked in the Service Tool dialog box, that function is performed. During

operation of the selected function, all the Service Tool buttons are dimmed and inactive.

ii. When the operation is completed, "A function was finished." is displayed, and another function can

be selected.

iii. If a non-supported function is selected, "Error!" is displayed. Click OK in the error message dialog

box to exit the error.

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(2) Service Tool v3.400 operation

Use the functions in the Main or Auto tab. In the MG2100 series, MG2200 series, MG3100 series, MG3200

series, MG4100 series, and MG4200 series, the Other tab is not used.

1) Main tab

No.

Name

Function

Remarks

1 Test Print Service test print Set a sheet of A4 or Letter sized paper in the front tray.

The Service Test Pattern will be printed.

Printed items:

- Model name

- ROM version

- USB serial number

- Process inspection information

Note: For the MG2200 series, MG3200 series, and MG4200

series, a new Service Test Pattern is adopted. For

details, see 3-6, “New Service Test Pattern.”

EEPROM

EEPROM information print

Set a sheet of A4 or Letter sized paper in the front tray.

The dialog box opens for selecting the paper source.

Select Cassette, and click OK.

The following EEPROM information items will be printed:

- Model name

- ROM version

- Ink absorber counter value

- Print information

- Error information, etc.

3 Nozzle Check Nozzle check pattern print Set a sheet of A4 or Letter sized paper in the front tray.

The dialog box opens for selecting the paper source.

Select Cassette, and click OK.

4 Integration Integrated

inspection pattern

print Set a sheet of A4 or Letter sized paper in the front tray.

The dialog box opens for selecting the paper source.

Select Cassette, and click OK.

Printed items:

- Model name

- ROM version

- USB serial number

- Nozzle check pattern

- Process inspection information

Note: For the MG2200 series, MG3200 series, and MG4200

series, the same new pattern is printed in the Service

Test Pattern and the Integrated Inspection Pattern print.

For details, see 3-6, “New Service Test Pattern.”

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