Canon IP4500 - PIXMA Color Inkjet Printer Instructions d'utilisation

iP4500

SIMPLIFIED SERVICE MANUAL

1. PRODUCT LIST

2. PRODUCT SPECIFICATIONS

3. ERROR DISPLAY

4. REPAIR

5. SERVICE MODE

6. SERVICE POLICY

QY8-13BI-000

Rev. 00

July 12, 2007

Canon Inc.

1. PRODUCT LIST

1-1. Main Units

Product name Product code Destination Production q'ty

(for 3 months) Accessories

Q30-4400-000 2171B001AA JPN 180,000

Q30-4401-000 2171B002AA US

2171B003AA CA

2171B004AA LAM

39,000

--- EUM

--- EMB

2171B008AA GB

2171B009AA EUM / EMB

58,000

2171B011AA AU

2171B012AA ASA

2171B013AA HK

2171B014AA CN

Q30-4400-000

2171B015AA TW

Canon Inkjet Printer

iP4500

Q30-4401-000 2171B016AA KR

18,000

Print head

Ink tanks

(Japan /

Non-Japan)

BCI-9BK / PGI-5BK

BCI-7eBK / CLI-8BK

BCI-7eC / CLI-8C

BCI-7eM / CLI-8M

BCI-7eY / CLI-8Y

CD / DVD tray*1

8cm CD / DVD adapter*1

Power cord

*1: US and KR

1-2. Consumables

Product name Product code Destination Remarks

Canon Ink Tank

BCI-9BK 0372B001AA

BCI-7eBK 0364B001AA

BCI-7eC 0365B001AA

BCI-7eM 0366B001AA

BCI-7eY 0367B001AA

Canon Ink Tank

PGI-5BK 0628B001AA to 0628B005AA

CLI-8BK 0620B001AA to 0620B005AA

CLI-8C 0621B001AA to 0621B005AA

CLI-8M 0622B001AA to 0622B005AA

CLI-8Y 0623B001AA to 0623B005AA

001: EUR / OCN

002: AMR

003: ASA

004: W/O BOX

005: AMR S

1-3. Options

None

2. PRODUCT SPECIFICATIONS

2-1. Printer Main Unit Specifications

Type Desktop serial color inkjet printer

Paper feeding method Auto sheet feed (rear tray, cassette, automatic duplex printing, CD / DVD printing*)

* Not supported in the US and KR models

Resolution 9,600 dpi x 2,400 dpi (Max.)

Throughput

(Target value) - Photo (4" x 6")*1 PP-201 / Standard / Borderless: Approx. 21 sec.

- Photo (L size)*1 GL-101 / Standard / Borderless: Approx. 18 sec.

- Camera Direct*2 PP-101 / 4" x 6" / Borderless: Approx. 58 sec.

- Camera Direct*2 GL-101 / L size / Borderless: Approx. 50 sec.

For reference:

- Black text (plain paper / FINE pattern)

Max speed (Custom setting 5): 31 ppm

Standard: 14.9 ppm

- Color (plain paper / FINE pattern)

Max speed (Custom setting 5): 24 ppm

Standard: 11.7 ppm

*1: Based on Canon standard pattern. Print speed may vary depending on system configuration,

interface, software, document complexity, print mode, page coverage, type of paper used and

does not take into account data processing time on host computer.

*2: When printing equivalent to the 7.1megapixel image taken by certain Canon digital camera from

PictBridge with “Default” settings on Print Effect without border using Photo Paper Plus Glossy.

Actual print speed may vary depending on image data, print mode, type of paper and camera

that is connected to, etc.

Note: Notations for the Americas should be confirmed with the related marketing section of each

sales company in the Americas.

Printing direction Bidirectional, uni-directional

Print width Max. 203.2 mm (216 mm in borderless printing)

Interface

Computer USB 2.0 Hi-Speed

Camera Direct PictBridge with a PictBridge-supported digital camera, digital video camera, or

camera-equipped mobile phone

Paper feed

Rear tray

Stacking

capacity Max. 13 mm (Approx. 150 sheets of 64 g/m2plain paper)

Paper weight 64 to 105 g/m2, Canon specialty paper 273 g/m2at the maximum

Paper

specifications Plain paper: A4, A5, B5, Letter, Legal, custom

Super White Paper SW-201: A4, Letter

High Resolution Paper HR-101N: A4, Letter

Photo Paper Pro PR-101: A4, Letter, 4x6, 4x8, 8x10, Wide

Photo Paper Plus Glossy PP-101: A4, Letter, 4x6, 5x7

Photo Paper Plus Glossy II PP-201: A4, Letter, 8x10, 4x6, 5x7

Photo Paper Plus Semi-gloss SG-201: A4, Letter, 4x6, 8x10

Glossy Photo Paper GP-401: A4, Letter, 4x6, Credit Card

GP-501: A4, 4x6

GP-502: Letter, 4x6

Matte Photo Paper MP-101: A4, Letter, 4x6

Photo Paper Plus Double Sided PP-101D: A4, Letter, 5x7

Photo Stickers PS-101

T-shirt Transfer TR-301: A4

Envelope: DL-size, COM #10

Cassette

Stacking

capacity Max. 13 mm (Approx. 150 sheets of 64 g/m2plain paper)

Paper weight 64 to 105 g/m2, Canon specialty paper 273 g/m2at the maximum

Paper

specifications Same as the Rear tray, except that the Legal and Credit Card sizes and Photo Stickers

cannot be used in the cassette.

2-2. Print Head Specifications

Print head

Type Single head with 5 removable ink tanks (each color)

Print head Pigment-based BK: 512 nozzles (30 pl), 600 dpi

Dye-based BK / Y: 512 nozzles for each color (5 pl), 1,200 dpi

Dye-based C / M: 512 x 2 nozzles for each color (5 pl), 2,400 dpi

512 x 2 nozzles for each color (2 pl), 2,400 dpi

512 x 2 nozzles for each color (1 pl), 2,400 dpi

Ink color Pigment-based black

Dye-based black, cyan, magenta, yellow

Ink tank Japan: BCI-9BK (pigment-based), BCI-7eBK / C / M / Y (dye-based)

Others: PGI-5BK (pigment-based), CLI-8BK / C / M / Y (dye-based)

Weight (Net) Print head: Approx. 58.4 g

Supply method As a service part (not including ink tanks)

Part number QY6-0067-000

DVD / CD print** Not supported in the US and KR models

Supported media CD / DVD printable media

Media size 120 mm / 80 mm

Print operation Front loading

Acoustic noise

(Target value) Approx. 34.5 dB

(Highest print quality settings: Photo Paper Pro, Custom 1, paper feeding from the rear

tray)

Environmental

requirements During operation Temperature 5C to 35C (41F to 95F)

Humidity 10%RH to 90%RH (no condensation)

Non operation Temperature 0C to 40C (32F to 104F)

Humidity 5%RH to 95%RH (no condensation)

Power supply

(Power

consumption)

Power supply voltage Frequency Printing Standby OFF

AC 100 to 240 V 50/60 Hz Approx. 13 W Approx. 1.2 W Approx. 1.0 W

External dimensions With the trays retracted: Approx. 445 (W) x 303 (D) x 160 (H) mm

With the trays extended: Approx. 445 (W) x 582 (D) x 338 (H) mm

Weight Approx. 6.9 kg, including the print head and the ink tanks

Related standards Electromagnetic radiance:

VCCI, FCC, IC, CE Mark, Taiwan EMC, C-Tick, CCC (EMC), Korea MIC, Gost-R

Electrical safety:

Electrical Appliance and Material Safety Law (DENAN), UL, C-UL, CB Report, CE Mark,

GS, Gost-R, FT, SASO, CCC, SPRING, Korea EK, IRAM (Argentine)

Environmental regulations:

RoHS (EU), WEEE (EU), Korea Package Recycle Law, Green Point (Germany), Energy

Star, Eco Mark, Law on Promoting Green Purchasing

Serial number

location On the carriage flexible cable holder (visible when the access cover is opened)

Remaining ink

amount detection Available (detection by optical method and dot count, enabled at default)

Paper type detection Not available

Print head alignment Available (automatic or manual alignment via the printer driver Maintenance tab, automatic

alignment at default)

2-3. Supported Ink Tanks Pigment-based

ink Dye-based ink

Model Destination

BCI-

9BK PGI-

5BK BIC-

7eBK BCI-

7eC BIC-

7eM BCI-

7eY CLI-

8BK CLI-

8C CLI-

8M CLI-

Japan O X O O O O X X X XiP4500 Others X O X X X X O O O O

O: Usable

X: Not usable

Note: The ink tanks for the Japanese model are not compatible with those for the other models. Be

sure to use the appropriate ink tanks in servicing.

3. ERROR DISPLAY

Errors are displayed by the LEDs, and ink low warnings are displayed by the Status Monitor.

3-1. Operator Call Error (Alarm LED Blinking in Orange)

Alarm LED

blinking Error Corrective action Remarks

No paper in the rear tray.

[1000] Set the paper in the rear tray, and press

the Resume/Cancel button.

No CD / DVD tray. [1001] Set the CD / DVD tray, and press the

Resume/Cancel button.

No paper in the cassette.

[1003] Set the paper in the cassette, and press

the Resume/Cancel button.

2 times

No CD or DVD. [1002] Set a CD or DVD in the CD / DVD tray

(which is ejected at error occurrence), and

inset the CD / DVD tray in the proper

position. Then, press the Resume/Cancel

button.

Paper jam. [1300] Error during paper feeding

from the rear tray

Paper jam in the rear guide.

[1303] Error in the duplexing

transport unit

Paper jam in the under

guide. [1304]

Remove the jammed paper, and press the

Resume/Cancel button.

Error during paper feeding

from the cassette

3 times

Front door close error.

[1250] Open the paper output tray. The error is indicated if the

paper output tray is closed at

start of a print job, or while a

print job is being performed.

No ink. [1600] Replace the applicable ink tank, or press

the Resume/Cancel button to clear the

error without ink tank replacement.

When the error is cleared by

pressing the Resume/Cancel

button, ink may run out

during printing.

4 times

Ink tank not installed. [1660] Install the applicable ink tank(s) properly,

and confirm that the LED's of all the ink

tanks light red.

5 times - Print head not installed, or

not properly installed.

[1401]

- Print head temperature

sensor error. [1403]

- Faulty EEPROM data of

the print head. [1405]

Install the print head properly.

Inner cover open before start

of printing on paper. [1841]

(At CD-R is not supported.)

Close the inner cover, and press the

Resume/Cancel button. (At CD-R is not

supported.)

Inner cover open during

printing on paper. [1846]

(At CD-R is not supported.)

Close the inner cover, and press the

Resume/Cancel button. (At CD-R is not

supported.)

Inner cover open before start

of printing on paper (print

continuable). [1856]

Close the inner cover, and press the

Resume/Cancel button to clear the error.

The paper being printed at error

occurrence will be ejected without printing

the remaining data for the ejected paper,

then printing will resume from the next

page.

Inner cover closed before

start of CD / DVD printing

(print continuable). [1850]

Open the inner cover which functions as

the CD / DVD tray feeder, set the CD /

DVD tray in the feeder, and press the

Resume/Cancel button.

Inner cover open before start

of CD / DVD printing (print

continuable). [1851]

Close the inner cover, and press the

Resume/Cancel button.

6 times

Inner cover closed during

CD / DVD printing (print

NOT continuable). [1855]

Open the inner cover, and press the

Resume/Cancel button to clear the error.

The CD or DVD being printed at error

occurrence will be ejected without printing

the remaining data for the ejected CD or

DVD, then the next print job will be

performed.

Multiple ink tanks of the

same color installed. [1681] Replace the wrong ink tank(s) with the

correct one(s). Install the ink cartridge(s),

and close the access cover.

7 times

Ink tank in a wrong position.

[1680] Install the ink tank(s) in the correct position.

8 times Warning: The ink absorber

becomes almost full. [1700] Press the Resume/Cancel button. The service call error,

indicating the ink absorber is

full, is likely to occur soon.

9 times The connected digital

camera or digital video

camera does not support

Camera Direct

Printing. [2001]

Remove the cable between the camera

and the printer.

10 times Automatic duplex printing

cannot be performed. [1310] Press the Resume/Cancel button to eject

the paper being used at error occurrence.

Printing will resume from on the front side

of the next page.

Data which was to be printed

on the back side of paper at

error occurrence is skipped

(not printed).

11 times Failed in automatic print

head alignment. [2500] Press the Resume/Cancel button.

- If paper is being fed at error occurrence,

the error is indicated after the paper is

ejected.

- If the error occurs, the print head

alignment values are not changed.

- After exit from the error by the

Resume/Cancel button, the automatic

print head alignment will not be re-done.

The error will occur (a) when

the print head alignment

pattern is not printed due to

no ink or non-ejection of ink,

(b) when the sensor's AD

value is incorrect, or (c)

when the paper is shorter

than the specified length.

13 times The remaining ink amount

unknown. [1683] Replace the applicable ink tank with a new

one, and close the scanning unit (printer

cover).

Printing with a once-empty ink tank can

damage the printer.

To continue printing without replacing the

ink tank(s), press the Resume/Cancel

button for 5 sec. or longer to disable the

function to detect the remaining ink

amount. After the operation, it is recorded

in the printer EEPROM that the function to

detect the remaining ink amount was

disabled.

The error is indicated when

raw ink is detected but the

dot count number exceeds

the threshold of complete

exhaustion of ink

14 times Ink tank not recognized.

[1684] A non-supported ink tank is installed (the

ink tank LED is turned off). Install the

supported ink tanks.

15 times Ink tank not recognized.

[1410 to 1414] An error occurred in an ink tank (the ink

tank LED is turned off). Replace the ink

tank(s).

Each error code corresponds to each ink

tank, from left (the opposite side of the

home position) to right, respectively. Error

code 1410 is for the leftmost ink tank

(PGI-5BK).

Ink tank positioning (from left

to right): BK, PigBK, Y, M, C

16 times No ink. [1688] Replace the empty ink tank(s), and close

the top cover.

Printing with an empty ink tank can

damage the printer.

To continue printing without replacing the

ink tank(s), press the Resume/Cancel

button for 5 sec. or longer to disable the

function to detect the remaining ink

amount. After the operation, it is recorded

in the printer that the function to detect the

remaining ink amount was disabled.

The error is indicated when

"no raw ink" is detected and

when the dot count number

exceeds the threshold of

complete exhaustion of ink.

19 times Non-supported hub An unsupported USB hub is connected.

Remove the hub.

3-2. Service Call Error (by Cyclic Blinking in Orange (Alarm LED) and Green (Power LED), or Alarm

LED Lit in Orange)

Cycles of blinking in

orange and green Error Corrective Action

2 times Carriage error [5100] - Carriage unit (QM3-2264)

- Timing slit strip film (QC1-6526)

- Logic board ass'y (QM3-2738)*1

- Carriage motor (QK1-1500)

3 times Line feed error [6000] - Timing sensor unit (QM3-2464)

- Timing slit disk film (QC2-4598)

- Feed roller ass'y (QL2-1490)

- Logic board ass'y (QM3-2738)*1

- Paper feed motor (QK1-3849)

4 times Purge cam sensor error [5C00] - Purge unit (QM3-0007)

- Logic board ass'y (QM3-2738)*1

5 times Rear tray (cam) sensor error [5700] - Sheet feed unit (QM3-2723)

6 times Internal temperature error [5400] - Logic board ass'y (QM3-2738)*1

- Carriage unit (QM3-2264)

7 times Ink absorber full [5B00/5B01] - Ink absorber kit (QY5-0190)

8 times Print head temperature rise error [5200] - Print head (QY6-0067)

- Logic board ass’y (QM3-2738)*1

9 times EEPROM / NVRAM error [6800]

NVRAM time out error [6801] - Logic board ass'y (QM3-2738)*1

10 times VH monitor error [B200] - Logic board ass'y (QM3-2738)*1

- Print head (QY6-0067)

11 times Carriage lift mechanism error [5110] - PR lift shaft ass'y (QL2-1450)

- Sheet feed unit (QM3-2723)

- Logic board ass'y (QM3-2738)*1

- Carriage lift sensor unit (QM3-1273)

12 times AP position error [6A00]

PG position error [5C10] - Sheet feed unit (QM3-2723)

- Logic board ass'y (QM3-2738)*1

- Purge unit (QM2-0007)

13 times Paper feed position error [6B00] - Sheet feed unit (QM3-2723)

- Logic board ass'y (QM3-2738)*1

14 times Paper feed cam sensor error [6B10] - Sheet feed unit (QM3-2723)

- Logic board ass'y (QM3-2738)*1

15 times USB Host VBUS overcurrent [9000] - Logic board ass'y (QM3-2738)*1

16 times Pump roller sensor error [5C20] - Logic board ass'y (QM3-2738)*1

- Purge unit (QM3-0007)

17 times Paper eject encoder error [6010] - Timing sensor unit (QM3-2464)

- Timing slit disk eject film (QC2-4599)

- Logic board ass'y (QM3-2738)*1

- Paper feed motor (QK1-3849)

- Platen unit (QM3-2725)

19 times Ink tank position sensor error [6502] - Platen unit (QM3-0001)

- Logic board ass'y (QM3-2738)*1

Power LED turned

off, and Alarm LED lit ROM / RAM error - Logic board ass'y (QM3-2738)*1

*1: Before replacement of the logic board ass'y, check the ink absorber counter value (by service test print or EEPROM

information print). If the counter value is 7% or more, also replace the Ink absorber kit (QY5-0190) when replacing

the logic board ass'y.

3-3. Warnings

(1) Printer (No LED indication)

Displayed warning Remarks

Ink low Status indication only.

Print head temperature rise If the print head temperature is high when the top cover

is opened, the warning is displayed*1.

When the print head temperature falls, the warning is

released.

Protection of excess rise of the print head

temperature If the print head temperature exceeds the specified limit,

a Wait is inserted during printing,

*1: If the warning is displayed, the carriage does not move to the ink tank replacement position when the top cover is

opened.

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