Canon IP3000 - PIXMA Photo Printer Instructions d'utilisation

iP3000

SIMPLIFIED SERVICE MANUAL

1. PRODUCT LIST

2. PRODUCT SPECIFICATIONS

3. ERROR DISPLAY

4. SERVICE MODE

5. EXTERNAL VIEW / PARTS LIST

6. TROUBLESHOOTING FLOWCHART

7. SPECIAL NOTES ON SERVICING IN ASIA

8. PRODUCT TECHNICAL INFORMATION

APPENDIX 1: SERVICE TEST PRINT

APPENDIX 2: EEPROM INFORMATION PRINT

QY8-13A0-000

Rev. 00

July 13, 2004

Canon Inc.

1. PRODUCT LIST

1-1. Main Units

Product name Product code Sales territory Remarks

9316A001AA US

9316A002AA CA

9316A003AA LAM LVT

9316A004AA LAM HVT

9316A005AA EMB

9316A005AB EMB

9316A008AA ASA HVT

9316A009AA AU

9316A010AA KR

9316A011AA GB

9316A013AA TW

9316A014AA HK

9316A015AA CN

Canon Bubble Jet Printer

iP3000

9316A017AA EUM

Print head

Ink tanks

BCI-3eBK

BCI-6C

BCI-6M

BCI-6Y

CD-R tray*1

8cm CD-R adapter*1

*1: Only for CD-R

printing supported

regions

1-2. Options

None

1-3. Consumables

Product name Product code Sales territory Remarks

Canon Ink Tank

BCI-3eBK

4479A002AA to

4479A004AA

Canon Ink Tank

BCI-6C

4706A002AA to

4706A004AA

Canon Ink Tank

BCI-6M

4707A002AA to

4707A004AA

Canon Ink Tank

BCI-6Y

4708A002AA to

4708A004AA

002: EUR

003: AMR

004: ASA / OCN

2. PRODUCT SPECIFICATIONS

2-1. Printer Main Unit Specifications

Type Desktop serial color bubble jet printer

Paper feeding

method Auto sheet feed (ASF, cassette, automatic duplex printing, CD-R printing*1)

Resolution 4,800 dpi x 1,200 dpi (Max.)

Throughput

(Target value)

Draft Standard

Black (Fine BK) 22 ppm 14.8 ppm

Color (Fine CL) 15 ppm 10.7 ppm

Printing

direction Bidirectional, uni-directional

Print width Max. 203.2 mm (216 mm in borderless printing)

Interface USB 2.0 Full Speed

ASF stacking

capacity Plain paper (65 g/m2): Max. 13 mm (Approx. 150 sheets)

Paper weight 64 to 105 g/m2

Detection

functions

- Cover open - Presence of print head

- Remaining ink amount (optical / dot count) - Printing position

- Paper presence - Paper end sensor

- Waste ink amount - Internal temperature

- Pick-up roller - Paper feed roller position

- Carriage position - Head-to-paper distance

- Supported camera direct printing device - Presence of CD-R

- Supported paper size for duplex printing - Opening / Closing of paper output tray

Acoustic noise

(Highest print

quality)

- Highest print quality settings: Approx. 35 dB

- Quiet mode: TBD

Environmental

requirements

During operation Temperature 5C to 35C (41F to 95F)

Humidity 10%RH to 90%RH (no condensation)

Non operation Temperature 0C to 40C (32F to 104F)

Humidity 5%RH to 95%RH (no condensation)

Power supply Power supply voltage Frequency Power consumption Standby Power-off

AC 100 to 120 V 50/60 Hz Approx. 15 W Approx. 0.5 W Approx. 0.25 W

AC 220 to 240 V 50/60 Hz Approx. 15 W Approx. 0.5 W Approx. 0.25 W

External

dimensions

Printer:

With the paper support and output tray retracted: Approx. 418 (W) x 286 (D) x 170 (H) mm

With the paper support and output tray extended: Approx. 418 (W) x 555 (D) x 325 (H) mm

Weight Approx. 6.5 kg, not including print head and optional units

standards

(Proposed)

(Printer,

Adapter)

Electromagnetic radiance:

VCCI, FCC, IC, CE Mark, Taiwan EMC, C-Tick, CCC (EMC), Korea MIC, Gost-R

Electrical safety:

Electrical Appliance and Material Safety Law (DENAN), UL, C-UL, CB Report, CE Mark,

GS, Gost-R, FT, SASO, CCC, SPRING, Korea EK, IRAM (Argentine)

Environmental regulations:

RoHS (EU), WEEE (EU), Korea Package Recycle Law, Green Point (Germany), Energy

Star, Eco Mark, Law on Promoting Green Purchasing

Serial number

location On the carriage flexible cable holder (visible when the access cover is open).

Remaining ink

amount

detection

Available (automatic detection by optical method and dot count, enabled at default)

Paper type

detection Not available

Print head

alignment

Available (automatic or manual alignment via driver utilities, or the Resume / Cancel button in

Camera Direct Printing, automatic alignment at default)

*1: Only for CD-R printing supported regions

2-2. Product Life

(1) Printer

Specified number of print volume or the years of use, whichever comes first.

- Print volume: 6,000 pages

- Black: 2,400 pages (A4, 1,500 character pattern)

- Color: 1,800 pages (A4, 7.5% duty per color pattern)

200 pages (A4, photo, borderless printing)

1,000 pages (4 x 6, photo, borderless printing)

600 pages (Postcard, photo, borderless printing)

- 3 years of use

(2) Print head

- Print volume: 6,000 pages

- Black: 2,400 pages (A4, 1,500 character pattern)

- Color: 1,800 pages (A4, 7.5% duty per color pattern)

200 pages (A4, photo, borderless printing)

1,000 pages (4 x 6, photo, borderless printing)

600 pages (Postcard, photo, borderless printing)

(3) Ink tank (target value)

BCI-3eBK: 740 pages (1,500 character pattern, plain paper / standard mode)

1,500 pages (ISO JIS-SCID No. 5 / plain paper / standard mode)

BCI-6C: 570 pages (ISO JIS-SCID No. 5 / plain paper / standard mode)

BCI-6M: 440 pages (ISO JIS-SCID No. 5 / plain paper / standard mode)

BCI-6Y: 380 pages (ISO JIS-SCID No. 5 / plain paper / standard mode)

2-3. Print Head Specifications

Print head

Type Single head with 4 removable ink tanks (each color)

Print head

BK: 320 nozzles in 2 vertical lines (600 dpi), 30 pl (pigment-based black)

Color: 256 nozzles in 2 vertical lines per color x 5 (1,200 dpi),

5.5 pl (cyan, magenta, yellow) / 2.5 pl (cyan, magenta)

Ink color Pigment-based black, Dye-based cyan, magenta, yellow

Ink tank BCI-3eBK (pigment-based), BCI-6C / M / Y (dye-based)

Weight (Net) Print head, approx. 56 g

Supply method As a service part (not including ink tanks)

Part number QY6-0042-000

3. ERROR DISPLAY

Errors are indicated by the LED, and warnings are displayed on the monitor of the computer connected

to the printer.

3-1. Operator Call Error (LED Blinking in Orange)

LED

blinking Error [Error code] Corrective action Remarks

No paper. (ASF) [1000] Set the paper in the ASF, and press

the Resume/Cancel button.

No CD-R tray. [1001]*1 Set the CD-R tray, and press the

Resume/Cancel button.

2 times

No paper in the cassette. [1003]

(No paper in the front paper

feed cassette.)

Set the paper in the cassette, and

press the Resume/Cancel button.

Paper jam. [1300]

Paper jam in the under guide.

[1304]

Paper jam in the rear guide.

[1303]

Remove the jammed paper, and

press the Resume/Cancel button.

3 times

Front door closed. [1250] Open the paper output tray.

4 times No ink.

[1601 / 1611 / 1612 / 1613]

Replace the empty ink tank(s), or

press the Resume/Cancel button.

Pressing the Resume/Cancel

button will exit the error without

ink tank replacement, however,

ink may run out during printing.

5 times The print head is not installed

[1401], or it is not properly

installed (EEPROM data of the

print head is faulty) [1403 /

1405].

Install the print head properly, and

close the access cover.

Or, with the print head installed, turn

the printer off and on.

Inner cover open. [1841]*2 Close the inner cover, and press the

Resume/Cancel button.

Inner cover open (during

printing on paper). [1846]*2

Close the inner cover, and press the

Resume/Cancel button.

CD-R tray guide closed (during

CD-R printing).

[1850 / 1855]*1

Open the CD-R tray guide, set the

CD-R tray properly, and press the

Resume/Cancel button.

6 times

CD-R tray guide open (during

printing to paper). [1851 /

1856]*1

Close the CD-R tray guide, and

press the Resume/Cancel button.

7 times*1 No CD-R or DVD-R. [1002] After setting a CD-R or DVD-R in the

tray, set the tray in the tray guide,

and press the Resume/Cancel

button.

8 times Warning: The waste ink

absorber becomes almost full

(approx. 95% of the maximum

capacity). [1700]

Pressing the Resume/Cancel button

will exit the error, and enable

printing.

In repair servicing, replace the

bottom case unit (QM2-1249), or the

ink absorbers (QC1-4222 / 4223 /

4224 / 4263 / 4264 / 4864).

The service call error, indicating

the waste ink absorber is full, is

likely to occur soon.

(3-1. Operator Call Error (cont’d))

LED

blinking Error [Error code] Corrective action Remarks

9 times The connected digital camera or

digital video camera does not

support Camera Direct Printing.

[2001]

After removing the cable between

the camera and the printer, press the

Resume/Cancel button, and

re-connect the cable.

10 times Automatic duplex printing

cannot be performed (paper

size not supported). [1310]

Press the Resume/Cancel button to

eject the paper being used at error

occurrence. Printing will resume

from on the front side of the next

page.

Data which was to be printed on

the back side of paper at error

occurrence is skipped (not

printed).

Failed in automatic print head

alignment. [2500]

Press the Resume/Cancel button,

and after confirming the following,

perform print head alignment again:

- Set an appropriate type and size

of paper (plain paper, A4 or letter).

- Check that the nozzle check

pattern is properly printed (all ink

ejected, no faint printing).

- Protect the paper output slot from

exposure to excessive light.

11 times

Access cover open. [1200] Close the access cover.

*1: Only for models supporting CD-R printing

*2: Only for models not supporting CD-R printing

3-2. Service Call Errors (by LED Blinking in Orange and Green Alternately, or Lit in Orange)

LED alternate

blinking in orange

and green

Error

Solution

(Replacement of listed parts, which are likely

to be faulty)

2 times Carriage error [5100] - Carriage unit (QM2-1250)

- Timing slit strip film (QC1-4284)

- Logic board ass'y (QM2-1520)*1

- Carriage motor (QK1-0545)

3 times Paper feed error [6000] - Timing sensor unit (QM2-1545)

- Timing slit disk film (QC1-4851)

- Feed roller ass'y (QL2-0613)

- Platen unit (QM2-1384)

- Logic board ass'y (QM2-1520)*1

- PAPER FEED MOTOR (QK1-0550)

4 times Purge unit error [5C00] - Purge unit (QM2-1252)

- Logic board ass'y (QM2-1520)*1

5 times ASF (cam) sensor error [5700] - Sheet feed unit (QM2-1220)

6 times Internal temperature error [5400] - Logic board ass'y (QM2-1520)*1

7 times Waste ink absorber full [5B00] - Ink absorber (QC1-4222 / 4223 / 4224 /

4263 / 4264 / 4864)

- Bottom case unit (QM2-1249)*2

8 times Print head temperature rise error [5200] - Print head (QY6-0042)

- Logic board ass'y (QM2-1520)*1

9 times EEPROM error [6800] - Logic board ass'y (QM2-1520)*1

11 times Carriage lift mechanism error [5110] - Lift shaft(QC1-4331)

- Photo interrupter (WG8-5624)

- Sheet feed unit (QM2-1220)

- Logic board ass'y (QM2-1520)*1

12 times AP position error [6A00] - Sheet feed unit (QM2-1220)

- Logic board ass'y (QM2-1520)*1

13 times Paper feed position error [6B00] - Sheet feed unit (QM2-1220)

- Logic board ass'y (QM2-1520)*1

14 times Paper feed cam sensor error [6B10] - Sheet feed unit (QM2-1220)

- Logic board ass'y (QM2-1520)*1

15 times USB Host VBUS overcurrent [9000] - Logic board ass'y (QM2-1520)*1

16 times Valve sensor error [6C00] - Logic board ass'y (QM2-1520)*1

17 times Motor driver error [6D00] - Logic board ass'y (QM2-1520)*1

20 times Other hardware error [6500] - Logic board ass'y (QM2-1520)*1

Continuous

alternate blinking

ROM error - Logic board ass'y (QM2-1520)*1

Lights in orange RAM error - Logic board ass'y (QM2-1520)*1

*1: Before replacement of the logic board ass'y, check the waste ink amount (by service test print or

EEPROM information print). If the waste ink amount is 7% or more, also replace the bottom case unit

(QM2-1249) or the ink absorbers (QC1-4222 / 4223 / 4224 / 4263 / 4264 / 4864) when replacing the

logic board ass'y. See 4. SERVICE MODE, for details.

*2: Reset the waste ink counter when replacing the bottom case unit. See 4. SERVICE MODE, for

details.

3-3. Warnings

(1) Printer (no LED indications)

Displayed warning Remarks

Low ink of 3eBK, 6C, 6M, or 6Y (at

detection of no remaining raw ink)

Status indication only.

Print head temperature rise If the print head temperature is high when the access

cover is opened, the warning is displayed*1.

When the print head temperature falls, the warning is

released.

Protection of excess rise of the print head

temperature

If the print head temperature exceeds the specified limit,

a Wait is inserted during printing,

4. SERVICE MODE

Function Procedures Remarks

Service test print

- Model name

- ROM version

- USB serial number

- Waste ink amount

- CD-R sensor correction

See "Service mode operation

procedures" below.

Set a sheet of A4- , letter-, or larger-sized

paper.

For print sample, see APPENDIX 1, SERVICE

TEST PRINT, <Service Test Print Sample>.

EEPROM initialization See "Service mode operation

procedures" below.

The following items are NOT initialized:

- USB serial number

- Destination settings

- Waste ink counter

- CD-R correction value

Waste ink counter reset See "Service mode operation

procedures" below.

If the waste ink amount is 7% or more,

replace the bottom case unit, or the ink

absorbers.

Destination settings See "Service mode operation

procedures" below.

Other than Japan: iP3000

Japan: iP3100

Note: At the end of the service mode, press the Power button. To protect the media sensor from being

dislocated during transportation, the paper lifting plate of the sheet feeder unit will be raised.

1) With the printer power turned off, while pressing the Resume/Cancel button, press and hold the

Power button. (DO NOT release the buttons. The LED lights in green to indicate that a function

is selectable.)

2) While holding the Power button, release the Resume/Cancel button. (DO NOT release the

Power button.)

3) While holding the Power button, press the Resume/Cancel button 2 times, and then release

both the Power and Resume/Cancel buttons. (Each time the Resume/Cancel button is pressed,

the LED lights alternately in orange and green, starting with orange.)

4) When the LED lights in green, press the Resume/Cancel button the specified number of time(s)

according to the function listed in the table below. (Each time the Resume/Cancel button is

pressed, the LED lights alternately in orange and green, starting with orange.)

Times LED Function Remarks

0 times Green Power off When the print head is not installed, the carriage

returns and locks in the home position.

1 time Orange Service test print See APPENDIX 1, SERVICE TEST PRINT.

2 times Green EEPROM information print See APPENDIX 2, EEPROM INFORMATION

PRINT.

3 times Orange EEPROM initialization

4 times Green Waste ink counter resetting

5 times Orange Destination settings Proceed to the step 5), and follow the

Destination settings procedures.

6 times Green Print head deep cleaning

7 times Green CD-R test print Not used in servicing.

8 times Orange CD-R print position correction

(horizontal)

Not used in servicing.

9 times Green CD-R print position correction

(vertical)

Not used in servicing.

10 times

or more

Return to the menu selection

5) After the function (menu) is selected, press the Power button. The LED lights in green, and the

selected function is performed. (When the operation completes, the printer returns to the menu

selection mode automatically.)

In the destination settings mode, press the Resume/Cancel button the specified number of time(s)

according to the destination listed in the table below, and press the Power button.

Times LED Destination

1 time Orange Japan: iP3100

2 times Green Other than Japan, non-support of CD-R printing (A4): iP3000

3 times Orange Other than Japan, non-support of CD-R printing (LTR): iP3000 (LTR)

4 times Green Other than Japan, support of CD-R printing (A4): iP3000

5 times Orange Other than Japan, support of CD-R printing (LTR): iP3000 (LTR)

6 times or more Return to the menu selection

Note: After setting the destination, confirm the model name in service test print or EEPROM information

print. (See APPENDIX 1, SERVICE TEST PRINT or APPENDIX 2, EEPROM INFORMATION

PRINT.)

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