Canon ImagePROGRAF iPF8300S Guide de l'utilisateur

Printer Operations

Troubleshooting 2

Be sure to read " Safety Precautions" in the ﬁrst

booklet, Printer Operations.

Read this manual before attempting to operate the printer.

Keep this manual in a handy location for future referencing.

This Basic Guide includes three booklets.

ENG

Printer Relocation

Software Installation

Troubleshooting

Basic Guide

Large-Format Printers

Please read the following electronic

manuals also.

• User's Guide

• Paper Reference Guide

Safety Precautions........................................2

The Manuals Supplied with This Printer...........5

How to read the Basic Guides..........................6

Parts .................................................................8

Attaching the Roll Holder to Rolls...................12

Loading Rolls in the Printer ............................14

Removing the Roll from the Printer ................18

Loading Sheets in the Printer .........................20

Removing Sheets ...........................................22

Consumables..................................................23

Replacing Ink Tanks .......................................24

Replacing the Maintenance Cartridge ............30

Replacing the Printhead .................................36

Menu Map.......................................................42

Troubleshooting................................................2

If Roll Paper Jams ..........................................20

If a Sheet Jams...............................................22

If Paper is Soiled ............................................24

If Printing is Faint............................................26

If Vertical Lines are Warped or Colors are

Misaligned ..................................................27

If Banding Occurs...........................................29

If Line Length Does Not Match.......................31

Error Messages ..............................................33

Preparing to Transfer the Printer ......................2

Reinstalling the Printer .....................................8

Installing the Software (Windows) ..................12

Installing the Software (Mac OS X) ................14

Convenient Printer Driver Features................16

Paper Problems

Phenomenon

Roll paper cannot be inserted into

the paper feed slot

The roll paper is warped. Straighten out curls and reload the roll.

Cannot load sheets Press the Load button and select the paper source.The paper source selection is

incorrect.

Paper is not cut straight The paper is bent or curled at the

cut position.

Straighten out any curling by the edges of the paper.

Reload the paper correctly.Paper rises by the ends of the cut

position before it is cut.

Paper is not cut In the printer driver, No or Print

Cut Guideline is specified in Auto

Cut.

In the Control Panel menu,

Cutting Mode is set to Eject or

Manual.

Specify Yes in Auto Cut in the printer driver.

If the Cutting Mode is Eject, press the Cut button to

cut the paper.

Cause Corrective Action

Troubleshooting

This section gives troubleshooting tips in case of problems.

Paper is jammed by the paper feed

slot. (→, If Roll Paper Jams)

(→, If a Sheet Jams)

Remove the jammed paper.

You are using paper that cannot be

cut with the Cutter Unit.

Specify Manual in Cutting Mode in the Control

Panel menu and use scissors or a cutting tool to cut

the roll after printing.

(→"Specifying the Cutting Method for Rolls," User's

Guide)

The paper source selection is

incorrect.

Press the Load button and select the paper source.

The Cutter Unit is not installed. Install the Cutter Unit.

(→"Replacing the Cutter Unit," User's Guide)

The Cutter Unit is not installed

correctly.

Reinstall the Cutter Unit correctly.

The Cutter Unit blade is worn out. Replace the Cutter Unit.

(→"Replacing the Cutter Unit," User's Guide)

Rolls are not cut when you are

using the Media Take-up Unit.

Either cut the roll paper by pressing the Cut button or

lift the Release Lever and cut the roll with scissors.

If the Cutting Mode is Manual, cut rolls with scissors

or the like.

(→"Removing Printed Documents from the Media

Take-up Unit (Optional)," User's Guide)

Cut Speed is not configured

correctly in the Control Panel

menu.

Change the Cut Speed setting in the Control Panel

menu.

(→, Menu Map)

Margins are wide Rolls are advanced a specific

amount before cutting to prevent

problems with cutting and paper

ejection.

This operation is normal.

During cutting, printed documents

fall out at an angle.

In the Control Panel menu, set Cutting Mode to

Eject. Hold documents after printing, as they are cut.

(→"Specifying the Cutting Method for Rolls," User's

Guide)

Troubleshooting

Phenomenon Cause Corrective Action

The media take-up unit continues

rotating

There is a foreign object in the

path of the Media Take-up

Sensor.

Remove the foreign object from the Media Take-up

Sensor path. Arrange the Basket Cloth and Basket

Rod so they do not interfere with the Media Take-up

Sensor.

The size of clear film cannot be

detected

The Platen is soiled with ink or

other substances.

Open the Top Cover and clean the entire Platen.

(→, If Paper is Soiled)

If the Media Take-up Unit continues rotating, contact

your Canon dealer for assistance.

The Media Take-up Sensor cord

is not connected to the Right

Media Take-up Unit correctly.

Reconnect the Media Take-up Sensor cord as

follows.

(→"Using the Media Take-up Unit (Optional)," User's

Guide)

Turn the printer off.1.

Disconnect the Media Take-up Sensor cord from

the Right Media Take-up Unit and reconnect it

firmly, all the way in.

Turn the printer on.3.

Troubleshooting

Printing Does Not Start

Phenomenon

The Data Lamp on the Control

Panel does not light up

The printer does not respond even

if print jobs are sent

Ink Filling.. is displayed

Make sure the power cord is securely plugged in, all

the way. Press the Power button to turn on the printer.

Set Pause Print to Off.

In Windows, select the printer by clicking Select

Printer or Printer in the printing dialog box and try

printing again.

In Windows, restart the print job as follows.

In Mac OS X, open the dialog box of the printer driver,

select the printer from the list of Printer, and try

printing again.

Select the printer icon in the Printers and Faxes (or

Printers) window.

Clear Pause Printing in the File menu to restart the

print job.

In Mac OS X, restart the print job as follows.

Click Print & Fax. (This is identified as Printer

Setup Utility or Print Center in other versions of

Mac OS X.)

Select the printer, and then Resume Printer (or

Start Jobs) in the Printers menu to restart the print

job.

Wait until the system has been filled with ink. This

process may take about nine minutes.

The printer is not on.

In the Control Panel menu, Pause

Print is On.

The target printer was not selected

when printing. (The printer is in

Sleep mode.)

The print job is paused. (The

printer is in Sleep mode.)

The printer was forced off during

operation.

Cause Corrective Action

The display screen indicates

Agitating The time for agitation varies depending on how long

the printer was off. (Between about a minute and a

half to twenty minutes.)

Ink agitation is in progress.

(→"Pausing Printing," User's Guide)

You have selected Save in mail

box in Output Method on the

printer.

Print the job saved on the printer's hard disk.

Print jobs are pending. Manage the jobs on hold and print as needed.

(→"Printing Saved Jobs," User's Guide)

(→"Managing Pending Jobs (Printing or Deleting Jobs

on Hold)," User's Guide)

Please wait until ink agitation is finished.

Troubleshooting

The printer stops during a print job

Phenomenon

The printer ejects blank, unprinted

paper

The leading edge of rolls may be cut to straighten

it if you have selected Trim Edge First > On or

Automatic in the Control Panel menu.

Print a test pattern to check the nozzles and make

sure the Printhead is in good condition for printing.

Use the correct imagePROGRAF printer driver for the

printer and try printing again.

(→"Cutting the Leading Edge of Roll Paper

Automatically," User's Guide)

The leading edge of the roll paper

was cut to straighten it.

The Printhead nozzles are

clogged.

A print job was received from an

incompatible printer driver.

(→"Checking for Nozzle Clogging," User's Guide)

An error message is shown on the

Display Screen

Check the error message and take action as

necessary.

Remove the used roll and insert a new roll.

An error message is displayed

during printing.

The last portion of roll paper was

used during a print job, and paper

could not be advanced because

the trailing edge is taped to the roll.

Status Corrective Action

(→, Error Messages)

(→, Removing the Roll from the Printer)

(→"Removing the Roll Holder from Rolls," User's

Guide)

(→"Loading and Printing on Rolls," User's Guide)

Contact your Canon dealer for assistance.The printer is damaged.

Troubleshooting

Problems with the Printing Quality

Phenomenon

Printing is faint

You may be printing on the wrong

side of the paper.

The ink was not dry when paper

was cut.

The Printhead nozzles are

clogged.

Because the printer was left

without ink tanks installed for some

time, ink has become clogged in

the ink supply system.

Paper is jammed inside the Top

Cover.

Printing may be faint if Print

Quality in Advanced Settings

in the printer driver is set to

Standard or Fast.

Print on the printing surface.

Close the Top Cover.

Specify a longer drying period in the Control Panel

menu, in Paper Details > Roll DryingTime.

Print a test pattern to check the nozzles and see if

they are clogged.

After the ink tanks have been installed for 24 hours,

run Head Cleaning B from the Control Panel.

Follow the steps below to remove the jammed piece

of paper inside the Top Cover.

Open the Top Cover and make sure the Carriage

is not over the Platen.

Remove any scraps of paper inside the Top Cover.

In Advanced Settings of the printer driver, choose

Highest quality or High in Print Quality.

Cause Corrective Action

(→"Checking for Nozzle Clogging," User's Guide)

(→, If Printing is Faint)

(→, Menu Map)

Printing in Fast or Standard mode is faster and

consumes less ink than in Highest quality or High

modes, but the printing quality is lower.

(→"Giving Priority to Particular Graphic Elements and

Colors for Printing," User's Guide)

(→, If Roll Paper Jams)

(→, If a Sheet Jams)

You are printing on paper that

tends to generate dust when cut.

In the Control Panel menu, set CutDustReduct. in

Paper Details to On.

(→"Reducing Dust from Cutting Rolls," User's Guide)

Troubleshooting

Phenomenon Cause Corrective Action

Paper rubs against the printhead

The type of paper specified in the

printer driver does not match the

type loaded in the printer.

The Printhead is set too low in the

Control Panel menu.

Paper has been loaded incorrectly,

causing it to wrinkle.

You are printing on heavyweight

paper or paper that curls or

wrinkles easily after absorbing ink.

Load paper of the same type as you have specified in

the printer driver.

Make sure the same type of paper is specified in the

printer driver as you have loaded in the printer.

Press the Stop button and stop printing.

Change the type of paper in the printer driver and

try printing again.

In the Control Panel menu, set Head Height to

Automatic.

Reload the paper.

When printing on CAD Tracing Paper or other film-

based media, choose a VacuumStrngth setting of

Standard, Strong, or Strongest in the Control Panel

menu. If rubbing still occurs, in the Control Panel

menu, use a higher Head Height setting.

When printing on Heavyweight Coated Paper or

other paper-based media, choose a VacuumStrngth

setting of Strong or Strongest in the Control Panel

menu. If rubbing still occurs, in the Control Panel

menu, use a higher Head Height setting.

When printing on paper 0.1 mm (0.004 in) thick or

less, choose a VacuumStrngth setting of Weakest

in the Control Panel menu. If rubbing still occurs, in

the Control Panel menu, use a higher Head Height

setting.

(→, Loading Rolls in the Printer)

(→, Loading Sheets in the Printer)

(→, Loading Rolls in the Printer)

(→, Loading Sheets in the Printer)

(→"Troubleshooting Paper Abrasion and Blurry

Images (Head Height)," User's Guide)

(→"Troubleshooting Paper Abrasion and Blurry

Images (Head Height)," User's Guide)

(→"Adjusting the Vacuum Strength (VacuumStrngth),"

User's Guide)

(→"Adjusting the Vacuum Strength (VacuumStrngth),"

User's Guide)

(→"Adjusting the Vacuum Strength (VacuumStrngth),"

User's Guide)

(→"Troubleshooting Paper Abrasion and Blurry

Images (Head Height)," User's Guide)

(→"Troubleshooting Paper Abrasion and Blurry

Images (Head Height)," User's Guide)

When you have loaded paper, the

paper you have loaded does not

match the type selected on the

Control Panel.

Be sure to select the correct type of paper in the

Control Panel menu when loading paper.

(→, Loading Rolls in the Printer)

(→, Loading Sheets in the Printer)

Since the leading edge of the

paper strongly warps upward or

ripples, the leading edge of the

paper rubs against the printhead.

Set Cutting Mode to Manual on the Control Panel

menu, and select Off for the paper leading edge

detection setting.

In this case, when keeping track of the amount

of roll paper left, set ManageRemainRoll to

Off before loading the roll paper and then set

ManageRemainRoll to On after loading the roll

paper.

(→"Specifying the Cutting Method for Rolls," User's

Guide)

(→"Keeping Track of the Amount of Roll Paper Left,"

User's Guide)

Troubleshooting

Phenomenon Cause Corrective Action

When printing on CAD Tracing Paper or other film-

based media, choose a VacuumStrngth setting of

Standard, Strong, or Strongest in the Control Panel

menu. If rubbing still occurs, in the Control Panel

menu, use a higher Head Height setting.

Straighten out the wrinkles or curls and reload the

paper. Do not use paper that has been printed on

previously.

Make sure the same type of paper is specified on the

printer as in the printer driver.

Make sure the same paper type is specified in the

printer driver as on the printer.

Press the Stop button and stop printing.

Change the type of paper in the printer driver and

try printing again.

If this function is not needed, set CutDustReduct. to

Off in the Control Panel menu.

Clean the Ejection Guide.

In the Control Panel menu, set Head Height to

Automatic.

When printing on Heavyweight Coated Paper or

other paper-based media, choose a VacuumStrngth

setting of Strong or Strongest in the Control Panel

menu. If rubbing still occurs, in the Control Panel

menu, use a higher Head Height setting.

The edges of the paper are dirty Open the Top Cover and clean the Platen.The Platen has become dirty after

borderless printing or printing on

small paper.

The paper is wrinkled or warped.

The type of paper as specified on

the printer does not match the type

specified in the printer driver.

A cut line is printed because

CutDustReduct. is On in the

Control Panel menu to reduce

cutting dust.

The Ejection Guide is soiled.

The Printhead

is set too low in the

Control Panel menu.

You are printing on heavyweight

paper or paper that curls or

wrinkles easily after absorbing ink.

(→, If Paper is Soiled)

(→"Changing the Type of Paper," User's Guide)

(→, Loading Rolls in the Printer)

(→, Loading Sheets in the Printer)

(→, Menu Map)

(→"Troubleshooting Paper Abrasion and Blurry

Images (Head Height)," User's Guide)

(→"Adjusting the Vacuum Strength (VacuumStrngth),"

User's Guide)

(→"Troubleshooting Paper Abrasion and Blurry

Images (Head Height)," User's Guide)

(→"Adjusting the Vacuum Strength (VacuumStrngth),"

User's Guide)

(→"Troubleshooting Paper Abrasion and Blurry

Images (Head Height)," User's Guide)

(→"Cleaning the Printer Exterior," User's Guide)

Troubleshooting

Phenomenon Cause Corrective Action

In the Control Panel menu, set CarriageScanWdth

to Fixed.

The back side of the paper is dirty The Platen has become dirty after

borderless printing or printing on

small paper.

Open the Top Cover and clean the Platen.

(→, If Paper is Soiled)

The surface of the paper is dirty Clean the Paper Retainer.

In the Control Panel menu, set Roll DryingTime to

at least 1 min.

The Paper Retainer is soiled.

You are using a paper that does

not dry easily.

(→, If Paper is Soiled)

(→, Menu Map)

When paper that does not dry easily is used for

printing, it may curl during printing and touch the

output tray.

(→, Menu Map)

In this case, in the Control Panel menu, set Scan

Wait Time to an option other than Off.

However, note that printing will now take longer.

Open the Top Cover and clean the Platen. After this,

manually advance the roll onto the Platen before

printing.

(→, If Paper is Soiled)

(→"Feeding Roll Paper Manually," User's Guide)

(→, Menu Map)

The Platen has become soiled

because you have set Width

Detection to Off in the Control

Panel menu.

Set Width Detection to On in the Control Panel

menu, and then open the Top Cover and clean the

Platen.

(→, If Paper is Soiled)

The Platen suction is too strong. In the Control Panel menu, reduce the level of

VacuumStrength.

(→"Adjusting the Vacuum Strength (VacuumStrngth),"

User's Guide)

Immediately after borderless

printing, the trailing edge margin is

soiled during regular printing

Depending on your printing

environment, after borderless

printing in which the leading and

trailing edge of the roll is cut

automatically, any ink adhering to

the cutter unit may rub off on the

next printed document.

Follow these steps to change the Between Pages

setting of Drying Time to a value between about

30 seconds and 3 minutes before trying borderless

printing again.

On the Main sheet of the printer driver, click

Advanced Settings in Media Type.

Select an ink drying time in the list for the Between

Pages setting of Drying Time.

Troubleshooting

Printed colors are inaccurate Color adjustment has not been

activated in the Advanced

Settings of the printer driver.

The Printhead nozzles are

clogged.

Adjust the settings of the color management software,

referring to the software documentation as needed.

There may be a slight difference

in how colors are printed after

Printhead replacement because

of individual variation among

printheads.

Colors have not been adjusted on

the computer or monitor.

In the Windows printer driver,

Application Color Matching

Priority is not selected.

In the Advanced Settings of the printer driver, access

Color Settings in Color Mode to adjust colors.

Print a test pattern to check the nozzles and see if

they are clogged.

Execute color calibration.

Refer to the computer and monitor documentation to

adjust the colors.

Click Special Settings on the Layout sheet of the

printer driver and select Application Color Matching

Priority in the dialog box.

(→"Checking for Nozzle Clogging," User's Guide)

Printhead characteristics gradually

change through repeated use, and

colors may change.

Execute color calibration.

Color may change slightly even

on the same model of printer if

you use a different version of the

firmware or printer driver, or when

you print under different settings or

in a different printing environment.

Follow these steps to prepare the printing

environment.

Use the same version of firmware or printer driver.1.

Specify the same value for all settings items.2.

Execute color calibration.3.

When reinstalling the printer driver,

you changed the region selection

of the Media Configuration Tool.

Prepare paper compatible with calibration in the newly

selected region and perform calibration again.

Changing the region selection

of the Media Configuration Tool

deletes the region-specific paper

information originally registered

on the printer before installation.

Using paper with deleted

information when executing color

calibration will prevent the resulting

calibration adjustment value from

being applied to all other types of

the paper.

Phenomenon Cause Corrective Action

(→"Using Color Calibration for Color Adjustment,"

User's Guide)

(→"Using Color Calibration for Color Adjustment,"

User's Guide)

(→"Using Color Calibration for Color Adjustment,"

User's Guide)

(→"Using Color Calibration for Color Adjustment,"

User's Guide)

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