Canon Imagepress C7010VP Guide de dépannage

Durability Enhancement

Program Guide

imagePRESS C7010VP/C7010VPS Series Durability Enhancement Program Guide

imagePRESS C7010VP/C7010VPS Series Durability Enhancement Program Guide Page i

July 2012

Durability Enhancement

Program Guide

IMPORTANT

USE OF THIS PROGRAM GUIDE SHOULD BE STRICTLY SUPERVISED TO AVOID

DISCLOSURE OF CONFIDENTIAL INFORMATION.

ALL ITEMS LISTED ARE SUBJECT TO CHANGE WITHOUT NOTICE.

PART NUMBERS LISTED MAY BE CHANGED WITHOUT NOTICE TO REFLECT

ENGINEERING REVISIONS.

REVISION HISTORY

Revision

Date

Section(s)

Details

July 2012

All

Release of the Durability Enhancement Program Guide

imagePRESS C7010VP/C7010VPS Series Durability Enhancement Program Guide

imagePRESS C7010VP/C7010VPS Series Durability Enhancement Program Guide Page ii

July 2012

Published by

Canon U.S.A., Inc.

One Canon Plaza

Lake Success, NY 11042-1198

1-800-OK-CANON

e-Mail: serviceplanning@cusa.canon.com

Canon U.S.A. Homepage: http://www.usa.canon.com

Canon U.S.A. Internet e-Support Center website: http://www.support.cusa.canon.com

Canon U.S.A. ISG Central website: http://isgcentral.cusa.canon.com

Canon Network Access (CNA) website: http://www.cna.cusa.canon.com

Distributed in the United States by Canon U.S.A., Inc.

This Program Guide is the property of Canon U.S.A., Inc.

The information contained in this Program Guide constitutes confidential information of Canon U.S.A.,

Inc.

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., this Program Guide is solely for

reference purposes and may be used only by an authorized Service Provider of Canon U.S.A., Inc. No

part of this Program Guide may be reproduced or transmitted in any form by any means, electronic or

mechanical, for any purpose without the prior written consent of Canon U.S.A., Inc., except as expressly

permitted herein.

Pursuant to the authorized Service Agreement with Canon U.S.A., Inc., Service Provider agrees to

indemnify Canon U.S.A., Inc. and to hold it harmless from and against any and all claims arising out of

Service Provider’s possession, use, or misuse of this Program Guide.

Canon U.S.A., Inc. may, in its sole discretion, modify the information and/or specifications contained in

this Program Guide at any time without notice.

Canon and Always Ask for Canon Genuine Toner, Parts & Supplies are registered trademarks of Canon,

Inc.

imagePRESS is a trademark of Canon Inc.

All other company names and product names may be trademarks or registered trademarks of their

respective owners, and are hereby acknowledged.

imagePRESS C7010VP/C7010VPS Series Durability Enhancement Program Guide

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July 2012

Contents

I. Durability Enhancement Program Introduction --------------------------------------------------1

A. Purpose ------------------------------------------------------------------------------------------------------------------- 1

B. Overview------------------------------------------------------------------------------------------------------------------ 1

II. DEP Part Replacement -----------------------------------------------------------------------------------2

III. DEP Planning------------------------------------------------------------------------------------------------4

A. Suggested Guidelines------------------------------------------------------------------------------------------------ 4

B. DEP Print Volume------------------------------------------------------------------------------------------------------ 5

IV. DEP Parts Installation Requirements----------------------------------------------------------------6

A. Estimated Parts Costs and Installation Times --------------------------------------------------------------- 6

B. Installation Guide ------------------------------------------------------------------------------------------------------ 6

C. Special Tools, Solvents & Oils ------------------------------------------------------------------------------------ 6

V. DEP Part Strategic Kits-----------------------------------------------------------------------------------7

VI. List of Tables------------------------------------------------------------------------------------------------9

imagePRESS C7010VP/C7010VPS Series Durability Enhancement Program Guide

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Draft July 2012

I. Durability Enhancement Program Introduction

A. Purpose

The purpose of the Durability Enhancement Program (DEP) is for Canon U.S.A.

(Canon USA) to provide an efficient, cost effective method by which dealerships

can assist their high volume customers in enhancing the performance life of their

imagePRESS C7010VP Series (imagePRESS C7010VP/C6010VP/C6010),

imagePRESS C7010VPS Series (imagePRESS C7010VPS/C6010VPS/C6010S)

and POD Decks (POD Deck-A1 and Secondary POD Deck-A1).

B. Overview

Canon USA dealerships can assist their high volume customers in enhancing the

performance of their imagePRESS C7010VP Series and imagePRESS

C7010VPS Series devices as usage extends towards the device’s Estimated

Performance Standard (EPS) of 18 million prints (based on Letter sized paper) or

five (5) years, whichever comes first.

The EPS is based on a Canon Inc. estimation using quality evaluation standards

and can be achieved when the imagePRESS is maintained or serviced by a

Canon authorized field service technician using only genuine Canon parts. The

EPS may vary based on the actual customer usage, environment, Job Types,

and Media Types.

The EPS is provided as a guideline for implementation of the DEP and is not to

be considered part of the product warranty or used in conjunction with the

product warranty.

imagePRESS C7010VP/C7010VPS Series Durability Enhancement Program Guide

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July 2012

II. DEP Part Replacement

The successful execution of the DEP requires periodic replacement of DEP Parts in

the Main Unit (the imagePRESS C7010VP Series or imagePRESS C7010VPS) and

POD Decks when the 102 Total 2 counter reaches nine (9) million prints / copies.

To simplify the DEP process, Canon USA has grouped the DEP parts into five (5)

strategic kits based on the area to be serviced. Ordering strategic kits reduces part

inventory and the wait time for ordering DEP parts together. Each strategic kit has a

unique part number and may be shipped in several boxes.Strategic kits allow the

dealer to stagger DEP service and reduce inconvenience to the customer.

The DEP parts kits are available at a 30% price reduction off the total cost of

ordering each part separately. This presents a cost effective alternative to ordering

individual parts, collecting them, and bringing them to the customer site for

installation at the appropriate interval.

Notes:

•Dealers may order DEP Kits by the part numbers provided. However, because of

component parts size limitations, Canon USA must offer the kits in multiple

cartons instead of one kit per carton.

•In the event a Purchase Order includes multiple kits and other line items, Canon

USA cannot separate the kit component parts by each DEP kit. Therefore, it is

highly recommended that one order be placed per strategic kit.

•Drop shipments to customer locations will be accepted, if you provide the

address at time of order placement.

•Canon USA requires a period of up to six (6) months to prepare each DEP kit for

delivery. Therefore, check your customer’s meter readings to forecast when they

will reach the replacement interval. Order the DEP kit(s) at least six (6) months

before you plan to perform the installation.

The DEP part kits are available based on the area of the imagePRESS to be

serviced.

Main Unit DEP Kits (Table 1)

Description

Part Number1

Image Processing Kit

F02-5941-000

Paper Feed Unit Kit (one Kit per Paper Deck [Main Unit or POD Deck]) F02-5942-000

Vertical Path Unit Kit F02-5943-000

Upper Feed Unit Kit F02-5944-000

Lower Feed Unit Kit F02-5945-000

Note:

•A Paper Feed Unit Kit includes the DEP parts for one paper deck. A Paper Feed

Unit Kit must be ordered for each paper deck in the Main Unit (two paper decks)

and each paper deck in the POD Deck (three paper decks each) that require

DEP service.

1Item Numbers and Part Numbers are subject to change due to engineering changes, etc

imagePRESS C7010VP/C7010VPS Series Durability Enhancement Program Guide

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July 2012

•The DEP parts usage in each paper deck is based on the customer usage of

each paper deck. The dealer must monitor the customer usage of each paper

deck separately and replace DEP parts only for the paper deck that reaches nine

(9) million prints / copies (Letter).

•The Soft Counter does not display the amount of clicks based on paper usage of

each paper deck. However, the counter information can be accessed in Service

Mode. Refer to the Service Manual of the Main Unit for detailed procedures

required to retrieve the counter information.

Service Mode/Soft Counter Mode (Table 2)

COPIER>COUNTER>PICK-UP

Sub Item Description Level

C1 Right Deck total pickup counter 1

Left Deck total pickup counter

POD Deck (Upper) total pickup counter

D2 POD Deck (Middle) total pickup counter 1

D3 POD Deck (Lower) total pickup counter 1

D4 Secondary POD Deck (Upper) total pickup counter 1

D5 Secondary POD Deck (Middle) total pickup counter 1

D6 Secondary POD Deck (Lower) total pickup counter 1

imagePRESS C7010VP/C7010VPS Series Durability Enhancement Program Guide

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July 2012

III. DEP Planning

A. Suggested Guidelines

To enable successful implementation of the DEP with imagePRESS C7010VP

Series and imagePRESS C7010VPS Series customers, Canon USA strongly

recommends that the servicing Dealers follow these guidelines:

•When creating a service contract, Canon USA recommends that the

customer’s usage factors (monthly print/copy volume, Letter/Large paper ratio,

Maintenance Agreement term and possible extensions to the Maintenance

Agreement) be considered to determine if and when the DEP is required

during the Maintenance Agreement Term.

•If the DEP is required during the Maintenance Agreement term, apply an

appropriate Maintenance Rate pricing with your customers taking the DEP

parts and labor costs into consideration.

•Monitor the 102 total 2 counter of each imagePRESS in your install base to

estimate when each machine will require the DEP.

•Allow sufficient lead-time to order the DEP parts from Canon USA (The

recommended sufficient lead-time is six (6) months).

•Schedule the DEP Service with each customer. To reduce inconvenience to

the customer, the complete DEP Service may be divided into smaller stages

(that can be completed over a period of weeks) based on the areas to be

serviced and output quality need:

•Image Processing Unit

•Paper Feed Unit (one kit per paper deck [Main Unit and POD Deck])

•Vertical Path Unit

•Upper Feed Unit

•Lower Feed Unit

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July 2012

B. DEP Print Volume

It is important to estimate the total print volume of a customer’s machine to

determine estimated costs and offer an appropriate maintenance price.

The Estimated Five-Year Total Print Volume in Table 3 below displays the

expected total print volume over five (5) years (in millions of letter size sheets)

based on the monthly print volume and large paper ratio.

The Estimated Months Between DEP Service in Table 4 below displays the

estimated number of months between each DEP Service requirement based on

the monthly print volume and large paper ratio.

The cells in yellow indicate situations where the total print volume over a five (5)

year maintenance agreement may meet or exceed nine (9) million letter size

sheets. Canon USA suggests applying DEP Service in these cases.

Estimated Five-Year Total Print Volume (Table 3)

Estimated Monthly Print Volume

30,000 40,000 50,000 60,000 70,000 80,000 90,000 100,000 110,000 120,000 130,000 140,000 150,000

Large Paper Usage

0% 1.8 2.4 3.0 3.6 4.2 4.8 5.4 6.0 6.6 7.2 7.8 8.4 9.0

10% 2.0 2.6 3.3 4.0 4.6 5.3 5.9 6.6 7.3 7.9 8.6 9.2 9.9

20% 2.2 2.9 3.6 4.3 5.0 5.8 6.5 7.2 7.9 8.6 9.4 10.1 10.8

30% 2.3 3.1 3.9 4.7 5.5 6.2 7.0 7.8 8.6 9.4 10.1 10.9 11.7

40% 2.5 3.4 4.2 5.0 5.9 6.7 7.6 8.4 9.2 10.1 10.9 11.8 12.6

50% 2.7 3.6 4.5 5.4 6.3 7.2 8.1 9.0 9.9 10.8 11.7 12.6 13.5

60% 2.9 3.8 4.8 5.8 6.7 7.7 8.6 9.6 10.6 11.5 12.5 13.4 14.4

70% 3.1 4.1 5.1 6.1 7.1 8.2 9.2 10.2 11.2 12.2 13.3 14.3 15.3

80% 3.2 4.3 5.4 6.5 7.6 8.6 9.7 10.8 11.9 13.0 14.0 15.1 16.2

90% 3.4 4.6 5.7 6.8 8.0 9.1 10.3 11.4 12.5 13.7 14.8 16.0 17.1

100% 3.6 4.8 6.0 7.2 8.4 9.6 10.8 12.0 13.2 14.4 15.6 16.8 18.0

Estimated Months Between DEP Service (Table 4)

Estimated Monthly Print Volume

30,000 40,000 50,000 60,000 70,000 80,000 90,000 100,000 110,000 120,000 130,000 140,000 150,000

Large Paper Usage

0% 300 225 180 150 129 113 100 90 82 75 69 64 60

10% 273 205 164 136 117 102 91 82 74 68 63 58 55

20% 250 188 150 125 107 94 83 75 68 63 58 54 50

30% 231 173 138 115 99 87 77 69 63 58 53 49 46

40% 214 161 129 107 92 80 71 64 58 54 49 46 43

50% 200 150 120 100 86 75 67 60 55 50 46 43 40

60% 188 141 113 94 80 70 63 56 51 47 43 40 38

70% 176 132 106 88 76 66 59 53 48 44 41 38 35

80% 167 125 100 83 71 63 56 50 45 42 38 36 33

90% 158 118 95 79 68 59 53 47 43 39 36 34 32

100% 150 113 90 75 64 56 50 45 41 38 35 32 30

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July 2012

IV. DEP Parts Installation Requirements

A. Estimated Parts Costs and Installation Times

A significant part costs and labor time is required to complete the DEP parts

replacement (refer to the table below). When scheduling DEP service with the

customer, consider the estimated time required for each area to be serviced. To

reduce inconvenience to the customer, the complete DEP Service may be

divided into smaller stages (that can be completed over a period of weeks) based

on the areas to be serviced and output quality need.

Main Unit (Table 5)

Description Estimated

Replacement

Interval

Approximate

Number of Items Approximate

Installation Time2

Image Processing Kit

9 million

30 7.5 hours

Paper Feed Unit Kit 7 1 hour

(Per paper deck)

Vertical Path Unit Kit 7 3 hours

Upper Feed Unit Kit

3.5 hours

Lower Feed Unit Kit 15 4.5 hours

B. Installation Guide

The DEP Installation Guide for the imagePRESS C7010VP/C7010VPS Series

details the steps required to install the DEP Parts provided by Canon USA. The

Installation Guide is available on the Canon e-Support Center Web site.

C. Special Tools, Solvents & Oils

The tools, solvents and oils required to install/replace DEP parts are the same as

the standard tools used to service the imagePRESS C7010VP Series and

imagePRESS C7010VPS Series. Reference the imagePRESS Service Guide

and Service Manual for a list of required service tools, solvents and oils.

2The approximate installation time of DEP parts is based on one (1) experienced service technician. Two or more experienced

service technicians it will reduce the approximate installation time considerably.

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