Canon 3433B010 Guide de l'utilisateur

Printer Operations

Troubleshooting 2

Be sure to read " Safety Precautions" in the ﬁrst

booklet, Printer Operations.

Read this manual before attempting to operate the printer.

Keep this manual in a handy location for future referencing.

This Basic Guide includes three booklets.

Large-Format Printers

ENG

Printer Relocation

Printer Driver Installation

Troubleshooting

Basic Guide

Safety Precautions........................................2

Types of manuals .............................................5

Documentation Conventions ............................6

Parts .................................................................8

Attaching the Roll Holder to Rolls...................12

Loading Rolls in the Printer ............................14

Removing the Roll from the Printer ................16

Loading Sheets in the Printer .........................18

Removing Sheets ...........................................20

Consumables..................................................21

Replacing Ink Tanks .......................................22

Replacing the Maintenance Cartridge ............26

Replacing the Printhead .................................30

Menu Map.......................................................35

Troubleshooting................................................2

If Roll Paper Jams ..........................................18

If a Sheet Jams...............................................21

If Paper is Soiled ............................................23

If Printing is Faint............................................25

If Vertical Lines are Warped or Colors are

Misaligned ..................................................26

If Banding Occurs...........................................28

If Line Length Does Not Match.......................30

Error Messages ..............................................32

Preparing to Transfer the Printer ......................2

Reinstalling the Printer .....................................6

Installing the Printer Driver (Windows) .............9

Installing the Printer Driver (Mac OS X) ......... 11

Convenient Printer Driver Features................13

Paper Problems

Phenomenon

Roll Paper Cannot be Inserted into

the Paper Feed Slot

The roll paper is warped. Straighten out curls and reload the roll.

Cannot load sheets Press the Load button and select the paper source.The paper source selection is

incorrect.

Paper is not cut straight The paper is bent or curled at the

cut position.

Straighten out any curling by the edges of the paper.

Reload the paper correctly.Paper rises by the ends of the cut

position before it is cut.

Paper is not cut In the printer driver, No or Print

Cut Guideline is specified in Auto

Cut.

In the Control Panel menu,

Cutting Mode is set to Eject or

Manual.

Specify Yes in Auto Cut in the printer driver.

If the Cutting Mode is Eject, press the Cut button to

cut the paper.

Cause Corrective Action

Troubleshooting

This section gives troubleshooting tips in case of problems.

A depression is left on the leading

edge

Keeping a roll in the printer for a

long time without printing on it may

leave a depression on the leading

edge.

When printing quality is most important, we

recommend setting TrimEdge Reload to On or

Automatic so that the paper edge is automatically cut

before printing.

The size of clear film cannot be

detected

The Platen is soiled with ink or

other substances.

Open the Top Cover and clean the entire Platen.

(→, If Paper is Soiled)

Paper is jammed by the paper feed

slot.

Remove the jammed paper.

(→, If a Sheet Jams)

(→, If Roll Paper Jams)

You are using paper that cannot be

cut with the Cutter Unit.

Specify Manual in Cutting Mode in the Control

Panel menu and use scissors or a cutting tool to cut

the roll after printing.

(→"Specifying the Cutting Method for Rolls," User

Manual)

If the Cutting Mode is Manual, cut rolls with scissors

or the like.

(→, Menu Map)

Push the Release Lever back.1.

Open the Roll Cover.2.

Roll Paper is Continuously Ejected Although sheets are selected

as the paper source, a roll was

advanced.

After roll ejection stops, follow these steps to reload

the roll.

Using both hands, rotate the Roll Holder toward

the back to rewind the roll. At this time, ensure that

both ends of the roll are rewound evenly.

Pull the Release Lever forward.4.

Load the roll. At this time, be sure to press the Load

button and select Load Roll Paper.

(→, Loading Rolls in the Printer)

Troubleshooting

Printing Does Not Start

Phenomenon

The Data Lamp on the control

panel does not light up

The printer does not respond even

if print jobs are sent

Ink Filling.. is displayed

Make sure the power cord is securely plugged in, all

the way. Press the Power button to turn on the printer.

Set Pause Print to Off.

In Windows, select the printer by clicking Select

Printer or Printer in the printing dialog box and try

printing again.

In Windows, restart the print job as follows.

In Mac OS X, select the printer by clicking Printer

Setup Utility (or Print Center) and try printing again.

In Mac OS X, restart the print job as follows.

Select the printer icon in the Printers and Faxes

(or Printers) window.

Clear Pause Printing in the File menu to restart the

print job.

Click Print & Fax. (This is identified as Printer

Setup Utility in some versions of Mac OS X.)

Select the printer, and then Start Jobs in the

Printers menu to restart the print job.

Wait until the system has been filled with ink. This

process may take about seven and a half minutes.

The printer is not on.

In the Control Panel menu, Pause

Print is On.

The printer is not selected in the

printer driver. (The printer is in

Sleep mode.)

The print job is paused. (The

printer is in Sleep mode.)

The printer was forced off during

operation.

Cause Corrective Action

The display screen indicates

Agitating

Please wait until ink agitation is finished.Ink agitation is in progress.

(→"Pausing Printing," User Manual)

You have selected Save in mail

box in Output Method on the

printer.

Print the job saved on the printer's hard disk.

Print jobs are pending. Manage the jobs on hold and print as needed.

(→"Printing Saved Jobs," User Manual)

(→"Managing Pending Jobs (Printing or Deleting Jobs

on Hold)," User Manual)

The time for agitation varies depending on how long

the printer has been off. (Between about 30 seconds

and two minutes.)

Troubleshooting

The printer stops during a print job

Phenomenon

The printer ejects blank, unprinted

paper

The leading edge of rolls may be cut to straighten

it if you have selected Trim Edge First > On or

Automatic in the Control Panel menu.

Print a test pattern to check the nozzles and make

sure the Printhead is in good condition for printing.

Use the correct imagePROGRAF printer driver for the

printer and try printing again.

(→"Cutting the Leading Edge of Roll Paper

Automatically," User Manual)

Contact your Canon dealer for assistance.

The leading edge of the roll paper

was cut to straighten it.

The Printhead nozzles are

clogged.

A print job was received from an

incompatible printer driver.

The printer is damaged.

(→"Checking for Nozzle Clogging," User Manual)

An error message is shown on the

Display Screen

Check the error message and take action as

necessary.

Remove the used roll and insert a new roll.

An error message is displayed

during printing.

The last portion of roll paper was

used during a print job, and paper

could not be advanced because

the trailing edge is taped to the roll.

Status Corrective Action

(→, Error Messages)

(→, Removing the Roll from the Printer)

(→"Removing the Roll Holder from Rolls," User

Manual)

(→"Loading and Printing on Rolls," User Manual)

In the Control Panel, set Auto Rotate to Off and

print again.

The printer has received print data

that includes HP RTL commands

when Auto Rotate is On in the

Control Panel menu.

(→, Menu Map)

Troubleshooting

Problems with the Printing Quality

Phenomenon

Printing is faint

You may be printing on the wrong

side of the paper.

The ink was not dry when paper

was cut.

The Printhead nozzles are

clogged.

Because the printer was left

without ink tanks installed for some

time, ink has become clogged in

the ink supply system.

Paper is jammed inside the Top

Cover.

Printing may be faint if Print

Quality in Advanced Settings

in the printer driver is set to

Standard or Draft.

Print on the printing surface.

Close the Top Cover.

Specify a longer drying period in the Control Panel

menu, in Paper Details > Roll DryingTime.

Print a test pattern to check the nozzles and see if

they are clogged.

After the ink tanks have been installed for 24 hours,

run Head Cleaning B from the Control Panel.

Follow the steps below to remove the jammed piece

of paper inside the Top Cover.

Open the Top Cover and make sure the Carriage

is not over the Platen.

Remove any scraps of paper inside the Top Cover.

In Advanced Settings of the printer driver, choose

Highest or High in Print Quality.

Cause Corrective Action

(→"Checking for Nozzle Clogging," User Manual)

(→, If Printing is Faint)

(→, Menu Map)

Printing in Draft or Standard mode is faster and

consumes less ink than in Highest or High modes,

but the printing quality is lower.

(→"Giving Priority to Particular Graphic Elements and

Colors for Printing," User Manual)

(→, If Roll Paper Jams)

(→, If a Sheet Jams)

Troubleshooting

Phenomenon Cause Corrective Action

Paper rubs against the printhead

The type of paper specified in the

printer driver does not match the

type loaded in the printer.

The Printhead is set too low in the

Control Panel menu.

Paper has been loaded incorrectly,

causing it to wrinkle.

You are printing on heavyweight

paper or paper that curls or

wrinkles easily after absorbing ink.

Load paper of the same type as you have specified in

the printer driver.

Make sure the same type of paper is specified in the

printer driver as you have loaded in the printer.

Press the Stop button and stop printing.

Change the type of paper in the printer driver and

try printing again.

In the Control Panel menu, set Head Height to

Automatic.

Reload the paper.

When printing on CAD Tracing Paper or other film-

based media, choose a VacuumStrngth setting of

Standard, Strong, or Strongest in the Control Panel

menu. If the paper still rubs, set Head Height to

Highest in the Control Panel menu.

When printing on Heavyweight Coated Paper or

other paper-based media, choose a VacuumStrngth

setting of Strong or Strongest in the Control Panel

menu. If the paper still rubs, set Head Height to

Highest in the Control Panel menu.

When printing on paper 0.1 mm (0.004 in) thick or

less, choose a VacuumStrngth setting of Weakest

in the Control Panel menu. If the paper still rubs, set

Head Height to Highest in the Control Panel menu.

(→, Loading Rolls in the Printer)

(→, Loading Sheets in the Printer)

(→, Loading Rolls in the Printer)

(→, Loading Sheets in the Printer)

(→"Troubleshooting Paper Abrasion and Blurry

Images (Head Height)," User Manual)

(→"Troubleshooting Paper Abrasion and Blurry

Images (Head Height)," User Manual)

(→"Adjusting the Vacuum Strength (VacuumStrngth),"

User Manual)

(→"Adjusting the Vacuum Strength (VacuumStrngth),"

User Manual)

(→"Adjusting the Vacuum Strength (VacuumStrngth),"

User Manual)

(→"Troubleshooting Paper Abrasion and Blurry

Images (Head Height)," User Manual)

(→"Troubleshooting Paper Abrasion and Blurry

Images (Head Height)," User Manual)

Be sure to select the correct type of paper in the

Control Panel menu when loading paper.

(→, Loading Rolls in the Printer)

(→, Loading Sheets in the Printer)

When you have loaded paper, the

paper you have loaded does not

match the type selected on the

Control Panel.

Troubleshooting

Phenomenon Cause Corrective Action

When printing on CAD Tracing Paper or other film-

based media, choose a VacuumStrngth setting of

Standard, Strong, or Strongest in the Control Panel

menu. If the paper still rubs, set Head Height to

Highest in the Control Panel menu.

Straighten out the wrinkles or curls and reload the

paper. Do not use paper that has been printed on

previously.

Make sure the same type of paper is specified on the

printer as in the printer driver.

Make sure the same paper type is specified in the

printer driver as on the printer.

Press the Stop button and stop printing.

Change the type of paper in the printer driver and

try printing again.

If this function is not needed, set CutDustReduct. to

Off in the Control Panel menu.

Clean the Ejection Guide.

In the Control Panel menu, set Head Height to

Automatic.

When printing on Heavyweight Coated Paper or

other paper-based media, choose a VacuumStrngth

setting of Strong or Strongest in the Control Panel

menu. If the paper still rubs, set Head Height to

Highest in the Control Panel menu.

The edges of the paper are dirty Open the Top Cover and clean the Platen.The Platen has become dirty after

borderless printing or printing on

small paper.

The paper is wrinkled or warped.

The type of paper as specified on

the printer does not match the type

specified in the printer driver.

A cut line is printed because

CutDustReduct. is On in the

Control Panel menu to reduce

cutting dust.

The

Ejection Guide is soiled.

The Printhead is set too low in the

Control Panel menu.

You are printing on heavyweight

paper or paper that curls or

wrinkles easily after absorbing ink.

(→, If Paper is Soiled)

(→"Changing the Type of Paper," User Manual)

(→, Loading Rolls in the Printer)

(→, Loading Sheets in the Printer)

(→, Menu Map)

(→"Troubleshooting Paper Abrasion and Blurry

Images (Head Height)," User Manual)

(→"Adjusting the Vacuum Strength (VacuumStrngth),"

User Manual)

(→"Troubleshooting Paper Abrasion and Blurry

Images (Head Height)," User Manual)

(→"Adjusting the Vacuum Strength (VacuumStrngth),"

User Manual)

(→"Troubleshooting Paper Abrasion and Blurry

Images (Head Height)," User Manual)

(→"Cleaning the Printer Exterior," User Manual)

Troubleshooting

Phenomenon Cause Corrective Action

Printed colors are inaccurate

Open the Top Cover and clean the Platen. After this,

manually advance the roll onto the Platen before

printing.

Color adjustment has not been

activated in the Advanced

Settings of the printer driver.

The Printhead nozzles are

clogged.

Adjust the settings of the color management software,

referring to the software documentation as needed.

Printhead characteristics gradually

change through repeated use, and

colors may change.

Colors have not been adjusted on

the computer or monitor.

In the Windows printer driver,

Application Color Matching

Priority is not selected.

The Platen has become soiled

because you have set Width

Detection to Off in the Control

Panel menu.

The back side of the paper is dirty The Platen has become dirty after

borderless printing or printing on

small paper.

Open the Top Cover and clean the Platen.

In the Advanced Settings of the printer driver, access

Color Settings in Color Mode to adjust colors.

Print a test pattern to check the nozzles and see if

they are clogged.

Adjust the Printhead alignment.

Refer to the computer and monitor documentation to

adjust the colors.

Click Special Settings on the Layout sheet of the

printer driver and select Application Color Matching

Priority in the dialog box.

(→, If Paper is Soiled)

(→"Checking for Nozzle Clogging," User Manual)

(→, If Vertical Lines are Warped or Colors are

Misaligned)

(→"Manual Adjustment to Straighten Lines and Colors

(Head Posi. Adj.)," User Manual)

Color may change slightly even

on the same model of printer if

you use a different version of the

firmware or printer driver, or when

you print under different settings or

in a different printing environment.

Follow these steps to prepare the printing

environment.

Use the same version of firmware or printer driver.1.

Specify the same value for all settings items.2.

The Paper Retainer is soiled.

The surface of the paper is dirty Clean the Paper Retainer.

In the Control Panel menu, set Roll DryingTime to

at least 1 min.

The Paper Retainer is soiled.

You are using a paper that does

not dry easily.

(→, If Paper is Soiled)

Set Width Detection to On in the Control Panel

menu, and then open the Top Cover and clean the

Platen.

(→, If Paper is Soiled)

(→"Feeding Roll Paper Manually," User Manual)

Clean the Paper Retainer.

(→, If Paper is Soiled)

When paper that does not dry easily is used for

printing, it may curl during printing and touch the

output tray.

(→, Menu Map)

However, note that printing will now take longer.

(→, Menu Map)

In this case, in the Control Panel menu, set Scan

Wait Time to an option other than Off.

Troubleshooting

Phenomenon Cause Corrective Action

The Printhead is out of alignment. Adjust the Printhead alignment.

Make sure the same type of paper is specified in the

printer driver as you have loaded in the printer.

(→, If Vertical Lines are Warped or Colors are

Misaligned)

The Printhead nozzles are

clogged.

Print a test pattern to check the nozzles and see if

they are clogged.

(→"Checking for Nozzle Clogging," User Manual)

Streaks may occur if you set the

Print Quality too low.

Choose a higher level of Print Quality in the

Advanced Settings of the printer driver and try

printing again.

Printing in Draft or Standard mode is faster and

consumes less ink than in Highest or High modes,

but the printing quality is lower.

The type of paper specified in the

printer driver does not match the

type loaded in the printer.

Load paper of the same type as you have specified in

the printer driver.

(→, Loading Rolls in the Printer)

(→, Loading Sheets in the Printer)

Press the Stop button and stop printing.1.

Change the type of paper in the printer driver and

try printing again.

Banding in different colors occurs The paper feed amount is out of

adjustment.

Adjust the feed amount.

(→"Adjusting the Feed Amount," User Manual)

Printing does not proceed

smoothly because print jobs are

interrupted during transmission.

Exit other applications and cancel other print jobs.

In the Control Panel menu, Adj.

Priority is set to Print Length.

Setting Adj. Priority to Print Quality in the Control

Panel menu and adjusting the feed amount may

improve results.

(→"Adjusting the Feed Amount," User Manual)

(→"Giving Priority to Particular Graphic Elements and

Colors for Printing," User Manual)

Troubleshooting

Colors in printed images are

uneven

Line Drawing/Text is selected

when printing images in many solid

colors.

You are printing on paper that curls

easily.

Printed colors may be uneven if

you set the Print Quality too low.

Color may be uneven between

dark and light image areas.

Density may be uneven if you use

Glossy Paper or Coated Paper.

When borderless printing is used,

the edge of the paper is cut during

printing. Thus, ink density may be

slightly uneven at the edges.

The Printhead is out of alignment.

Drying documents stacked on

each other may cause uneven

colors.

In Print Priority in the Advanced Settings of the

printer driver, choose Image.

Printed colors may appear uneven on the leading

edge of paper that is susceptible to curling. Select

a stronger level in VacuumStrngth in the Control

Panel menu to increase suction against the paper, or

specify a trailing margin of 20 mm (0.79 in) or more.

Choose a higher level of Print Quality in the

Advanced Settings of the printer driver.

Select Unidirectional Printing in the Advanced

Settings of the printer driver.

In Advanced Settings of the printer driver, choose

Highest or High in Print Quality.

Specify No in Auto Cut in the printer driver before

printing. In this case, the paper can be printed without

borders on the left and right sides only. Cut the printed

document ejected from the printer, then use scissors

to cut away the edges on the top and bottom.

Adjust the Printhead alignment.

Choose a higher level of Print Quality in the

Advanced Settings of the printer driver.

To avoid uneven colors, we recommend drying each

sheet separately.

Phenomenon Cause Corrective Action

Printing in Draft or Standard mode is faster and

consumes less ink than in Highest or High modes,

but the printing quality is lower.

(→"Giving Priority to Particular Graphic Elements and

Colors for Printing," User Manual)

(→, If Vertical Lines are Warped or Colors are

Misaligned)

The type of paper specified in the

printer driver does not match the

type loaded in the printer.

Load paper of the same type as you have specified in

the printer driver.

Make sure the same type of paper is specified in the

printer driver as you have loaded in the printer.

(→, Loading Rolls in the Printer)

(→, Loading Sheets in the Printer)

Press the Stop button and stop printing.1.

Change the type of paper in the printer driver and

try printing again.

(→"Giving Priority to Particular Graphic Elements and

Colors for Printing," User Manual)

(→"Adjusting the Vacuum Strength (VacuumStrngth),"

User Manual)

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