Canon MP540 Instructions d'utilisation

(1/58)

MP540 / MP545

SIMPLIFIED SERVICE MANUAL

1. LIST OF ERROR DISPLAY

2. ADJUSTMENT / SETTINGS

3. EXTERNAL VIEW / PARTS LIST

QY8-13CA-000

Rev.00

July 31, 2008

Canon Inc.

(2/58)

1. LIST OF ERROR DISPLAY

Errors and warnings are displayed by the following ways:

- Operator call errors are indicated by the Alarm LED lit in orange, and the error and its solution

are displayed on the LCD in text and by icon.

- Messages during printing from a computer are displayed on the MP driver Status Monitor.

- Error codes (the latest 10 error codes at the maximum) are printed in the "operator call/service

call error record" area in EEPROM information print.

Buttons valid when an operator call error occurs:

- ON button: To turn the machine off and on again.

- OK button: To clear and recover from an error. In some operator call errors, the error will

automatically be cleared when the cause of the error is eliminated, and pressing

the OK button may not be necessary.

- Stop button: To cancel the job at error occurrence, and to clear the error.

1-1. Operator Call Errors (Alarm LED Lit In Orange)

Error Error

code U No. Message on the LCD Solution

No paper in the rear

tray. [1000] --- Rear tray.

There is no paper. Load

paper and press [OK].

Confirm that the rear tray is selected as

the paper source. Set the paper in the

rear tray, and press the OK button.

No paper in the

cassette. [1003] --- Cassette.

There is no paper. Load

paper and press [OK].

Confirm that the cassette is selected as

the paper source. Set the paper in the

cassette, and press the OK button.

Note: Only plain paper can feed from

the cassette.

Paper jam. [1300] ---

Paper jam in the rear

guide. [1303] --- The paper is jammed. Clear

the paper and press [OK]. Remove the jammed paper, and press

the OK button.

Ink may have run

out. [1600] U041 The following ink may have

run out. Replacing the ink

tank is recommended.

Replace the applicable ink tank, or press

the OK button to clear the error without

ink tank replacement. When the error is

cleared by pressing the OK button, ink

may run out during printing.

Ink tank not installed. [1660] U043 The following ink tank cannot

be recognized.

(Applicable ink tank icon)

Install the applicable ink tank(s) properly,

and confirm that the LED's of all the ink

tanks light red.

Print head not

installed, or not

properly installed.

U051 Print head is not installed.

Install the print head. Install the print head properly.

Faulty print head ID.

[1401]

Print head

temperature sensor

error.

[1403]

Faulty EEPROM data

of the print head. [1405]

U052 The type of print head is

incorrect. Install the correct

print head.

Re-set the print head. If the error is not

cleared, the print head may be defective.

Replace the print head.

Multiple ink tanks of

the same color

installed.

[1681] U071 More than one ink tank of the

following color is installed. Replace the wrong ink tank(s) with the

correct one(s).

Ink tank in a wrong

position. [1680] U072 Some ink tanks are not

installed in place. Install the ink tank(s) in the correct

position.

(3/58)

Error Error

code U No. Message on the LCD Solution

Warning: The ink

absorber becomes

almost full.

[1700,

1701] --- Contact the support center or

service center for ink

absorber replacement. Press

[OK] to continue printing.

Replace the ink absorber, and reset its

counter. Pressing the OK button will exit

the error, and enable printing without

replacing the ink absorber. However,

when the ink absorber becomes full, no

further printing can be performed unless

the applicable ink absorber is replaced.

The connected digital

camera or digital

video camera does

not support Camera

Direct Printing.

[2001] --- The device may be

incompatible. Remove the

device and check the manual

supplied with the connected

device.

Remove the cable between the camera

and the machine.

The remaining ink

amount unknown. [1683] U130 (Applicable ink tank icon)

The remaining level of the

following ink cannot be

correctly detected. Replace

the ink tank.

An ink tank which has once been empty

is installed. Replace the applicable ink

tank with a new one. Printing with a

once-empty ink tank can damage the

machine.

To continue printing without replacing

the ink tank(s), press the Stop button for

5 sec. or longer to disable the function to

detect the remaining ink amount. After

the operation, it is recorded in the

machine EEPROM that the function to

detect the remaining ink amount was

disabled.

Ink tank not

recognized. [1684] U140 The following ink tank cannot

be recognized.

(Applicable ink tank icon)

A non-supported ink tank (an ink tank

that is sold in a different region from

where the machine was purchased) is

installed (the ink tank LED is turned off).

Install the supported ink tanks.

Ink tank not

recognized. [1410

1419]

U150 The following ink tank cannot

be recognized.

(Applicable ink tank icon)

A hardware error occurred in an ink tank

(the ink tank LED is turned off). Replace

the ink tank(s).

No ink (no raw ink). [1688] U163 Printer detected ink out

condition of the following ink.

Replace the ink tank.

(Applicable ink tank icon)

Replace the empty ink tank(s), and close

the scanning unit (cover).

Printing with an empty ink tank can

damage the machine.

To continue printing without replacing

the ink tank(s), press the Stop button for

5 sec. or longer to disable the function to

detect the remaining ink amount. After

the operation, it is recorded in the

machine that the function to detect the

remaining ink amount was disabled.

Non-supported hub [2002] --- An unsupported USB hub is

connected. Remove the hub. Remove the applicable USB hub from

the PictBridge (USB) connector.

(4/58)

Error Error

code U No. Message on the LCD Solution

Time-out for the

scanner device [2700] --- Timeout error has occurred.

Press [OK]. The buffer became full in the middle of

scanning operation, and 60 minutes

have elapsed since then, making

re-scanning unstable. Press the OK

button to clear the error.

1-2. Service Call Errors (by Cyclic Blinking of Alarm and Power LEDs)

Service call errors are indicated by the number of cycles the Alarm and Power LEDs blink, and the

corresponding error code with the message, "Printer error has occurred. Turn off power then back on

again. If problem persists, see the manual." is displayed on the LCD.

Cycles of

blinking of

Alarm and

Power LEDs

Error Error

code Conditions Solution

(Check points and replacement items)

2 times Carriage error [5100] An error occurred in the

carriage encoder signal. 1) Smearing or scratches on the carriage

slit film;

clean the timing slit film.

2) Foreign material or paper debris that

obstructs the carriage movement;

remove foreign material.

3) Ink tank conditions;

re-set the ink tanks.

4) Cable connection

5) Part replacement:

- Timing slit disk film

- Carriage unit

- Logic board

- Carriage motor

3 times Line feed error [6000] An error occurred in the LF

encoder signal. 1) Smearing or scratches on the LF slit

film;

clean the LF slit film.

2) Foreign material or paper debris in the

LF drive;

remove foreign material.

3) Cable connection

4) Part replacement:

- LF slit film

- LF timing sensor unit

- Paper feed roller unit

- Logic board

- Paper feed motor

4 times Purge cam

sensor error [5C00] An error occurred in the

purge unit. 1) Foreign material or paper debris

around the purge drive system unit;

remove foreign material.

2) Cable connection

3) Part replacement:

- Purge drive system unit

- Logic board

(5/58)

Cycles of

blinking of

Alarm and

Power LEDs

Error Error

code Conditions Solution

(Check points and replacement items)

5 times ASF (cam)

sensor error [5700] An error occurred in the

ASF cam sensor. 1) Cable connection

2) Part replacement:

- ASF unit

- PE sensor board unit

- Logic board

6 times Internal

temperature

error

[5400] The internal temperature is

not normal. 1) Cable connection

2) Part replacement:

- Carriage unit

- Logic board

- Print head

7 times Ink absorber full [5B00]

[5B01] The ink absorber is

supposed to be full.

Message on the LCD:

Ink absorber full. Service

required.

Error codes:

5B00:Main ink absorber

is full (non-Japan).

5B01:Main ink absorber

is full (Japan).

1) Ink absorber condition

2) Part replacement:

- Ink absorber kit

3) Ink absorber counter value in the

EEPROM;

reset the ink absorber counter.

8 times Print head

temperature rise

error

[5200] The print head temperature

exceeded the specified

value.

1) Print head condition

2) Cable connection

3) Part replacement:

- Print head

- Logic board

9 times EEPROM error [6800]

[6801] A problem occurred in

reading from or writing to

the EEPROM.

1) Part replacement:

- Logic board

10 times VH monitor error [B200] The internal temperature

exceeded the specified

value.

1) Part replacement:

- Print head and logic board

(Replace them at the same time.)

- Power supply unit

11 times Carriage lift

mechanism

error

[5110] The carriage did not move

up or down properly. 1) Foreign material or paper debris that

obstructs the carriage movement;

remove foreign material.

2) Part replacement:

- Switch system unit

- Carriage unit

12 times APP position

error [6A80] An error occurred in the

APP motor.

14 times APP sensor

error [6A90] An error occurred during

paper feeding or purging.

1) Foreign material or paper debris

around the purge drive system unit;

remove foreign material.

2) Foreign material or paper debris

around the ASF unit;

remove foreign material.

3) Cable connection

4) Part replacement:

- Purge drive system unit

- Logic board

(6/58)

Cycles of

blinking of

Alarm and

Power LEDs

Error Error

code Conditions Solution

(Check points and replacement items)

15 times USB Host VBUS

overcurrent [9000] The USB Host VBUS is

overloaded. 1) Part replacement:

- Logic board

16 times Pump roller

sensor error [5C20] The pump roller position

cannot be detected. 1) Cable connection

2) Part replacement:

- Purge drive system unit

19 times Ink tank position

sensor error [6502] None of the ink tank

position is detected. 1) Ink tank position;

confirm the ink tank position.

2) Re-set or replacement of ink tanks

3) Cable connection

4) Part replacement:

- Spur unit

- Logic board

20 times Other errors [6500] An unidentified error

occurred. 1) Part replacement:

- Logic board

21 times Drive switch

error [C000] Drive was not switched

properly. 1) Foreign material or paper debris in the

drive switch area;

remove foreign material.

2) Part replacement:

- Purge drive system unit

- ASF unit

Scanner error [5011] An error occurred in the

scanner. 1) Document pressure sheet conditions

2) Cable connection

3) Part replacement:

- Document pressure sheet (sponge

sheet)

- Scanner unit

- Logic board

22 times

Flatbed motor

error [5012] An error occurred in the

scanner flatbed motor. 1) Cable connection

2) Part replacement

- Scanner unit

23 times Valve cam

sensor error [6C10] The valve cam sensor was

faulty at power-on or when

purging was attempted.

1) Foreign material or paper debris

around the purge drive system unit;

remove foreign material.

2) Cable connection

3) Part replacement:

- Purge drive system unit

- Logic board

Note: Before replacement of the logic board ass'y, check the ink absorber counter value (by

service test print or EEPROM information print). If the counter value is 7% or more, also

replace the ink absorber kit when replacing the logic board ass'y. If the counter value is less

than 7%, register the current ink absorber counter value to the replaced new logic board.

(7/58)

1-3. Warnings

Warning Message on the LCD Solution

Low ink "!" is indicated for an applicable ink

tank icon in the Status Monitor. Since the ink will be used up soon,

prepare for a new ink tank.

Print head temperature rise If the print head temperature does not

fall, the print head error will occur. When the print head temperature falls,

the error is automatically cleared. If the

print head error is indicated, repair

servicing is required.

Protection of excess rise of

the print head temperature If the print head temperature does not

fall, the print head error will occur. If the print head temperature exceeds the

specified limit, an intermission is inserted

during printing.

Restrictions on paper The current paper cannot be set.

Change the size and type. Re-select the supported paper type and

size.

USB cable not connected Set the PC to start scan. Connect the USB cable, then turn on the

computer.

Reset the selected photo information?

Yes No

Do you want to clear the image

scanned from the photo?

Yes No

Cancellation of image select

information

Do you want to clear the scanned

image and rescan?

Yes No

- Select Yes, and press the OK button.

=> The image selection is cancelled,

and the LCD returns to the display

before the message was displayed.

- Select No, and press the OK button.

=> The LCD returns to the display

immediately before the message

was displayed.

(8/58)

2. ADJUSTMENT / SETTINGS

2-1. Service Mode

< Service mode operation procedures >

Use the Service Tool on the connected computer.

1) Start the machine in the service mode.

i. With the machine power turned off, while pressing the Stop button, press and hold the ON

button. (DO NOT release the buttons).

ii. When the Power LED lights in green, while holding the ON button, release the Stop button.

(DO NOT release the ON button.)

iii. While holding the ON button, press the Stop button 2 times, and then release both the ON

and Stop buttons. (Each time the Stop button is pressed, the Alarm and Power LEDs light

alternately, Alarm in orange and Power in green, starting with Alarm LED.)

iv. When the Power LED lights in green, the machine is ready for the service mode operation.

- LCD ready for the service mode operation:

2) Start the Service Tool on the connected computer.

i. When a button is clicked in the Service Tool dialog box, that function is performed. During

operation of the selected function, all the Service Tool buttons are dimmed and inactive.

ii When the operation is completed, "A function was finished." is displayed, and another

function can be selected.

iii If a non-supported function is selected, "Error!" is displayed. Click OK in the error message

dialog box to exit the error.

< Service Tool Functions >

(9/58)

No. Name Function Remarks

(1) Test Print Service test print Paper will feed from the rear tray.

Service test print:

- Model name

- ROM version

- Ink absorber counter value (ink amount in the ink

absorber)

- USB serial number

- Destination

- EEPROM information

- Process inspection information

- Barcode (model name + destination)

- Ink system function check result

(2) EEPROM EEPROM information print The dialog box opens to select the paper source.

Select Rear tray or Cassette, and click OK.

EEPROM information print:

- Model name

- ROM version

- Ink absorber counter value (ink amount in the ink

absorber)

- Print information

- Error information, etc.

(3) CD-R CD-R check pattern print Not used.

(4) LF / Eject LF / Eject correction

pattern print

See “LF / Eject correction” below.

(5) Left Margin Left margin pattern print Not used.

(6) Deep Cleaning Print head deep cleaning Cleaning of both Black and Color at the same

time.

(7) Main Main ink absorber counter

resetting

Set a sheet of A4 or Letter sized plain paper. After

the ink absorber counter is reset, the counter value

is printed automatically.

(8) Platen Platen ink absorber

counter resetting

Not used.

(10/58)

No. Name Function Remarks

(9) EEPROM Clear EEPROM initialization The following items are NOT initialized, and the

shipment arrival flag is not on:

- USB serial number

- Destination settings

- Record of ink absorber counter resetting and

setting

- Record of repair at the production site

- LF / Eject correction values

- Left margin correction value

- Production site E-MIP correction value and

enabling of it

- Endurance correction value and enabling of it

- Record of disabling the function to detect the

remaining ink amount

- Ink absorber counter value (ink amount in the ink

absorber)

(10) Panel Check Button and LCD test See "Button and LCD test" below.

(11) Set Destination Destination settings Select the destination, and click OK.

ASA, AUS, BRA, CHN, CND, EUR, JPN, KOR,

LTN, TWN, USA

(12) CD-R Correction CD / DVD print position

correction (X and Y

direction)

Not used.

(13) LF / EJECT

Correction

LF / Eject correction value

setting

See " LF / Eject correction " below.

(14) Left Margin Correction Left margin correction

value setting

Not used.

(15) Ink Absorber Counter Ink absorber counter

setting

See " Ink absorber counter setting " below.

< LF / Eject correction >

After replacement of the feed roller, platen unit, LF / Eject encoder, encoder film, or logic board in

repair servicing or in refurbishment operation, perform the adjustment to maintain the optimal print

image quality.

1) Print the LF / Eject correction pattern.

Click LF/EJECT of the Service Tool on the connected computer, select the paper source and the

paper type, and print the pattern. 5 sheets of paper will be used for the pattern printing.

- Paper source: Select either Rear tray or Cassette.

- Media type: Select one from HR-101, GF-500/Office Planner, HP Bright White, and

Canon Extra/STEINBEIS.

2) When printing is finished, the machine returns to be ready for selection of another function

("Service Mode Idle" is displayed on the LCD).

3) In the printout, determine the Pattern No. in which streaks or lines are the least noticeable for the

LF check pattern and the Eject check pattern respectively. (LF Pattern No. 0 to 4, Eject Pattern

No. 0 to 4)

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