CAMBRIONIX ThunderSync2-16 Manuel utilisateur

Thundersync2-16

User Manual

*Please note this product has been discontinued

Thundersync2-16 Page 1 of 35

1. Table of Contents

1. Table of Contents 1

2. Your Thundersync2-16 at a glance 3

2.1. Key Features 3

3. Safety 4

3.1. Signal word panel 4

3.2. Safety alert symbol 5

3.3. Pictograms 5

3.4. Product modification 5

3.5. Power supply 6

3.6. Storage and Installation 6

4. Getting Started 8

4.1. Unpacking your product 8

4.2. What's Included 8

4.3. Connecting to the mains 9

4.4. Charging 9

4.5. Cables 9

4.6. Registration 9

4.7. Help and Support 9

5. Using your Thundersync2-16 10

5.0.1 LED States 10

5.0.2 Fan Behaviour 10

5.1. Using without connecting to a host 11

5.2. Using when connected to a host 11

5.2.1 Connecting the Hub to a host computer 11

5.2.2 Charging 11

5.2.3 Data Transfer 12

5.3. Scalability 13

5.4. Managing Ports & Your Thundersync2-16 14

5.4.1 Port Modes 14

5.4.2 Switching port modes 14

5.4.3 Charging Profiles 14

5.4.4 Firmware 15

5.5. Software 17

5.5.1 Installing Software 17

5.5.2 LiveViewer 18

5.5.3 Cambrionix API 20

5.5.4 Updating Software 20

5.5.5 Removing Software 21

5.5.6 Command Line Instructions (CLI) 22

Thundersync2-16 Page 2 of 35

5.6. Cleaning your Thundersync2-16 23

6. Product Specifications 24

6.1. Input Power Requirements 24

6.2. Rail value limits 24

6.3. Consumables and Placing Orders 24

7. Troubleshooting 26

7.1. Common troubleshooting tips 26

7.2. Logging through LiveViewer 26

7.3. Hardware Failure 26

7.4. Device connection 27

7.5. Hub connection issues 28

7.6. Using with a headless system 29

7.7. Software troubleshooting 29

8. Disposal 30

9. Returns and Damaged Products 31

9.1. What if my order arrives with an issue? 31

9.2. What happens after I have requested a Return? 31

10. Terms and Conditions 32

Thundersync2-16 Page 3 of 35

2. Your Thundersync2-16 at a glance

The Thundersync2-16 has been designed to provide high-speed data transfer to USB compliant

devices and expand the endpoint limits.



The Thundersync2-16 can charge attached USB devices without using a local computer. The

Thundersync2-16 allows any USB compliant device to be charged at its optimum rate (up to 2.4A). The

firmware can be updated to ensure the Thundersync2-16 can manage the latest devices. It is ready to

charge out-of-the-box and sync devices when attached to a host computer.



When a local (host) computer is attached, the host can control the operation of each port using

software provided by Cambrionix. Device charging and synchronisation can be

monitored through Cambrionix’s LiveViewer Application, the Application Programming Interface (API)

or Command Line Interface (CLI). Cambrionix’s monitoring and control software can be downloaded

from https://www.cambrionix.com/software



With your Thundersync2-16 there is a Thunderbolt™ 2 connection to the host capable of up to 480

(Gbps). The upstream data transfer rate will be shared amongst the downstream connections.

2.1. Key Features



Up To

480(Gbps)

per Port



Up To

2.4A

per Port

Up To

Devices

Transfer Data

Seamlessly Power Scalability

Each high-speed port can

transfer data up to 480

(Gbps)

Each port can charge

devices up to 2.4A

(12W)

Up to 96 devices can be

connected at once using

multiple hubs

Thundersync2-16 Page 4 of 35

3. Safety

This user manual is for informational purposes only, it contains information for the start-up and

operation of this product. Note: the contents and the product described are subject to change

without notice. To avoid injuries and damage, observe the safety instructions in the user manual.



This manual has been arranged to follow the IEC/ICEE 82079-1 standard. This is to facilitate the easier

understanding and location of information relating to the Thundersync2-16. Any errors or omissions

can be reported using our support ticket system (seeHelp and Support). This way, any issues that are

discovered can be acted on quickly and we can update the documentation to reflect this.



Understanding and observing the instructions in this user manual are prerequisites for hazard-free

use and safety during operation. This user manual cannot cover all possible applications. If you would

like additional information or if problems arise that are not sufficiently addressed in this manual,

please ask your distributor or contact us directly using the means preferred, which are located on the

back cover of this manual.

CAUTION

Personal Injury and Damage to the product

Always observe the safety instructions in this user manual

3.1. Signal word panel

Depending on the probability of serious consequences, potential dangers are identified with a signal

word, the corresponding safety colour, and if appropriate, the safety alert symbol.

CAUTION

Indicates a potentially hazardous situation that, if not avoided, may result in moderate or

minor (reversible) injury.

CAUTION

Indicates a potentially hazardous situation which, if not avoided, may result in damage to the

product and its functions, or to property in its proximity.

Thundersync2-16 Page 5 of 35

3.2. Safety alert symbol

Use of the safety alert symbol indicates a risk of injury.



Observe all measures that are marked with the safety alert symbol in order to avoid injury

3.3. Pictograms

These symbols will be used throughout this documentation to alert to any potential dangers or any

actions that must be taken.

Warning Signs

Electrical hazard Fire Hazard

Mandatory action signs

Read operating instructions Mandatory regulation

3.4. Product modification

Cambrionix products are designed and manufactured to meet the requirements of UK and

international safety regulations. Modifications to the product could affect safety and render the

product non-compliant with relevant safety standards, resulting in injury or damage to the product.

CAUTION

An electric shock or personal injury may occur

Do not modify the product in any way.

Do not dismantle the product.

Thundersync2-16 Page 6 of 35

CAUTION

Fire, or personal injury may occur

Do not obstruct air vents on the product.

Do not cover the product in or place near combustible material.

CAUTION

Damage to your product may occur

Do not bend or compress any part of the product.

3.5. Power supply

This section describes the safety precautions you must follow when using the external power supply.

CAUTION

An electric shock or personal injury may occur

Do not use a damaged power cord or plug, or a loose power socket.

Do not touch the power plug with wet hands.

Do not allow liquids to come into contact with the unit or power supply.

CAUTION

Damage to your product may occur

Do not short circuit the Power Supply Unit (PSU) supplied with your product.

Do not disconnect the power cord while the product is being used.

Do not bend or pull the power cord with excessive force.

Do not use a power supply that exceeds the power supply specifications

within this manual

3.6. Storage and Installation

This section describes safety precautions you must follow when installing and storing your

Thundersync2-16.

Thundersync2-16 Page 7 of 35

CAUTION

An electric shock or personal injury may occur

Do not place the power cord near heat sources.

Connect the plug only to an earthed socket.

CAUTION

Damage to your Cambrionix product may occur

Operate the product only in an environment where the ambient

temperature is inside the operating temperature range.

Operate the product only in an environment where the relative humidity is

inside the operating range.

Be careful not to leave the power cord underneath a heavy object.

CAUTION

Overheated power sockets may cause a fire

Do not overload the power socket that your hub is connected to.

Insert the power plug all the way into the socket so that it is not loose.

CAUTION

Overloading the brackets may cause failure

The rack brackets for all our products are not designed to be used in a mobile

application, bracket failure could occur if the units are not supported fully e.g

Shock during road transport.

Thundersync2-16 Page 8 of 35

4. Getting Started

This manual provides a reference for end-users installing for the first time and using their hub

afterwards. As well as a guide for product safety-related information.



The Thundersync2-16 is intended to be used in an indoor static environment in which the

environment falls within the tested specifications to provide charge, sync and management

functionality. Please see the physical specifications section of this manual for information on the

environment specifications.

4.1. Unpacking your product

When you have received your product, please check the packing slip inside the box to ensure all

contents and quantities are correct before opening. This is to avoid retesting and repackaging any

items that are not required.



When opening the packaging, use a suitable method to open the box i.e, do not use a knife. This is to

ensure the product is not damaged.

CAUTION

Personal Injury and Damage to the product

There will be a label on the hub advising you to read the User manual before

use. This will need to be removed before use as it may be covering host ports,

vents etc.

4.2. What's Included

lThunderbolt™ 2 Cable (to provide communication between the host system and hub)

lThundersync2-16 Hub

l2m Mains power cable (Country specified on order including fuse for the UKplugs)

Part description Part number

UK Power cable 200144

US Power cable 200327

EU Power cable 200329

AUSPower cable 200337

IND Power cable 200341

Thundersync2-16 Page 9 of 35

4.3. Connecting to the mains

Periodic inspections should be made to power supply cables and any USB cables for any signs of

damage. If any damage is found, replace the damaged cord before further use.



Please note that USB specifications require a minimum 100 mA charge current to be available during

data transfer. As indicated in above, if the attached device has a BC1.2 compliant CDP port, the

device can draw up to 2.4A whilst transferring data.

4.4. Charging

Your Thundersync2-16 will allow your device to charge at the maximum rate possible up to 2.4A. The

way that charging takes place is the Thundersync2-16 will provide the device with a capability to

charge and the devices USB charging controller will determine the maximum amount of charge it

wants to draw down.



Although a maximum charge rate of 2.4A is possible, the device itself determines the exact rate and

as such you may not see the maximum amount of charging on every device type that is connected.

4.5. Cables

Some USB cables are data transfer only, and some are power delivery only. There are also options

that can handle both tasks. Be sure to verify a cable’s abilities before purchasing it and select a cable

which can handle the speeds and power transfer that you require. We would advise using the cable

that was provided with the device to connect to our hubs.

4.6. Registration

You may register your product at www.cambrionix.com/product-registration



4.7. Help and Support

FAQs and help can be found on the Help page here

lwww.cambrionix.com/help_pages/help.

You can raise a support ticket for more in depth support here

lhttps://cambrionix.atlassian.net/servicedesk/customer/portals

You can also download any of our manuals and keep up to date at the link here

lwww.cambrionix.com/product-user-manuals



When contacting support, please supply the product information for the hub in question. This can be

found on the Device Information Plate which is either on the underside or back of the unit.



Providing serial and Purchaseorder numbers, can help identify your specific product and speed up

the process.

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