BT 4G Assure Manuel utilisateur
Let’s get started
4G Assure
Set up guide
Hello What’s in the box
Welcome to your 4G Assure.
Once you’re set up you’ll never lose business
because of a lost connection. If you’re new
to BT broadband, plug in 4G Assure to get
online straight away, no need to wait for your
broadband line to be activated.
What’s in this guide
Set up and get connected 4
What your dongle and hub lights mean 6
Check your 4G signal strength 8
Get more with the BT Business app 9
Need some help? 10
Other information 11
4G Assure dongle
(SIM card inside)
2
You’ll need to make sure your hub is plugged
in and switched on before setting up your new
dongle. For how to get set up, see page 4.
USB docking station
1. Business Hub 3. IP phone or other kit2. 4G Assure
Ordered a bundle? Set things up in this order.
3
Get to know your 4G Assure
USB docking station
USB connector
USB dock
Light
See page 6 for what
the light means.
Dongle
USB connector
Removable cap
4
Set up and get connected
Setting up 4G Assure is quick and easy. You’ll need a Business Smart Hub
or Business Hub 5 before you can use your 4G Assure.
Remember you can get connected and online straight away, even if your
broadband hasn’t been activated yet. Here’s how to set up:
Set up your hub
Plug in your hub and switch
it on by pressing the power
button on the back.
When the hub’s lights are on,
it’s ready. If you get stuck, see
your hub’s set up guide.
Connect your devices
Now you’re online and up and
running, connect your devices.
You’ll need the hub’s wireless
network name and password.
They’re on the back of the hub,
and it will be called something
like BTBHub6-ABCD.
Set up your dongle
Connect the USB docking
station to the USB port on your
hub, then plug the dongle into
the docking station.
Your hub is ready when
the lights turn steady blue
or purple.
Always keep your 4G Assure
plugged into your hub to avoid
any loss of connection.
1 2 3
5
Connect to your
hub’s wireless:
Select your wireless network:
BTBHub6-ABCD
Enter your wireless password:
8888wwwwwWWW
Admin password for
Hub Manager:
8888WWWW
The password
is case sensitive.
Only use the plug
that came with
your hub.
USB port.
Power
button.
USB docking
station.
Using Guest Wi-Fi?
Guest Wi-Fi isn’t available
when connected via your
4G Assure, only when you’re
connected via broadband
(the hub light will be blue).
3
1
2
6
What your dongle and hub lights mean
No light
The dongle isn’t plugged
into the docking station
or the hub isn’t on
Make sure your hub is on,
then plug the dongle into
the docking station.
Green light ashing twice
every two seconds
The dongle is ready
Your dongle is working
normally and you don’t
need to do anything.
Blue light ashing once
every two seconds
The dongle is connecting
to the 4G network
Give it a minute or two – if
it doesn’t connect, see how
to check your signal on
page 8.
Steady blue light
The dongle is connected
to the 4G network
Your dongle is working
normally.
Dongle
7
Steady blue light
Your dongle is connected to the
hub and the hub is working on the
broadband network
Your dongle will kick in if there’s
something wrong with your
broadband connection.
Steady purple light
Your dongle is connected to the
hub and the hub is working on the
4G network
Your hub and dongle are working
normally. We may call you if we
notice any problems with the
broadband network.
Hub
Business Smart Hub
Business Hub 5
Business Smart Hub
Business Hub 5
8
Check your 4G signal strength
To get the most from your 4G Assure, it’s important to have a strong 4G signal.
Remember: you need a BT Business Smart
Hub or BT Business Hub 5 with its power
on before you can use your dongle. Your
dongle won’t work with a dierent kind of
router or a dierent BT hub.
Business Hub 5Business Smart Hub
1Make sure your dongle is plugged into the docking station and the
docking station is connected to your hub (see page 5).
2Open a web browser – i.e. Chrome, Safari etc – and type
btbusinesshub.home/4gassure into the address bar to open
Hub Manager.
3If prompted, enter the Admin password – it’s on the settings card
on the back of your hub.
4 Check the mobile signal level. If it’s weak (one bar or below), try
moving the dongle and docking station to a new position to
improve the signal strength.
It’s best near a window as walls and structures can aect the signal.
Having the shortest distance between 4G Assure and the outside
will give you the best connection.
Your signal will instantly update on the Hub Manager as you move
your 4G Assure, helping you to identity the best position for 4G signal.
9
Get more with the BT Business app
The BT Business app makes it easy to manage your BT
account and get help if you need it. You can also check your
connection status.
Use it to:
• track or change an order and get updates about its status
• check or change an engineer appointment
• view your bills and manage payments
• get help with your business services
• track a fault
• check your broadband speed.
If you can’t nd what you need, you can chat with us, or log in to your
Business account at bt.com/business/myaccount
Download the BT Business app
10
Need some help?
Get help from the app
Download the BT Business app for more help. See page 9.
Go to bt.com/business/4GAssurehelp
It’s the quickest and easiest way to get help, all day, every day.
Chat to us at bt.com/bbchat
We’re here to help Monday to Friday, between 8am and 8pm.
Get help from other users
Join the conversation in the Business Community Forum at
business.forums.bt.com
Call us
If you need to talk, give us a ring on 0800 800 154. Make sure
you’re next to your hub and dongle with a computer or device if
you call.
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