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This is offered to all Landice dealers as well as all authorized Landice service providers.
Landice covers our products with a 1-year labor reimbursement policy. That means we will pay
to fix our products as long as it's sold by the dealer within one year from the date the treadmill
was purchased by the dealer. After that date the product will carry only a 5 year parts warranty
and no labor.
Our Policy
Landice will reimburse the selling dealer according to our flat rate labor schedule of $80 per
issue. Note that treadbelt tracking, treadbelt / drive belt tensioning, blown fuses, and set-up
procedures are not covered by this warranty.
Set-Up Includes: Assembly, adjusting treadbelt and drive belt (if needed), walking the treadbelt
and deck wax in, and performing any additional adjustments that may have been upset during
shipping.
The Dealer/Service Provider must call for a Service Authorization (SA #) number prior to
performing any service to verify the treadmill is under labor warranty. Landice will also take this
opportunity to help troubleshoot the problem and, where possible, send the most likely part to
repair in one trip. Whenever possible it is advisable to call Landice from the product location to
successfully diagnose the problem.
Labor claim forms, supplied by Landice, must be submitted within three months from the date
service was performed. Labor claim forms must be completely filled out and have the Landice
Service Authorization number at the top. Generally service claims are paid out upon the return
of defective parts and/or crediting of the warranty invoice. If parts are outstanding for a period of
more than 90 days previously submitted service claims will be returned unpaid.
Floor Models And Dealer Stock
If the dealer sells a product to a customer within one year of its purchase from Landice, the
warranty period will be extended to start from the date of sale to the customer.
If a product is over 1 year old when sold to a customer, it will carry a 5 year parts warranty from
the date of shipment and there will be NO labor warranty.
Parts Policy
Our policy requires that all REQUESTED defective parts be returned to Landice. This will be
clearly marked on all packing slips and Invoices and an ARS tag to pay for its return will be
included with the part(s). If Landice does not need the parts back the packing slips and Invoices
will be clearly marked CREDIT. All warranty parts requiring return will be billed to the dealer at
dealer cost. Landice will credit this invoice upon receipt of defective parts. It is the dealer's
responsibility to return the defective parts to Landice with a copy of the invoice or packing slip. If
the defective parts are not returned within 30 days, payment of invoice is expected in full.
Warranty Part Ordering
When ordering parts under warranty please have the following information available. Warranty
orders cannot be processed without this information.
1) Customer's name, address and phone number
