Black Box ACU1600A Manuel utilisateur

SEPTEMBER 2001

ACU1600A

Multimedia

KVM Extender

Power Primary

Control

Local

Control

LOCAL CONTROL STATION

PRIMARY COMPUTER OR KVM SWITCH

UNIT

PRIMARY CONTROL STATION

SERIAL

LOCAL COMPUTER

Power Primary

CPU

Local

CPU

UNIT

Multimedia

KVM Extender

FREE tech support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746.

Mailing address: Black Box Corporation, 1000 Park Dr., Lawrence, PA 15055-1018

World-Wide Web: www.blackbox.com • E-mail: [email protected]

Customer Support Information:

SEPTEMBER 2001

ACU1600A

Addendum for ServSwitch™ Wizard

Multimedia KVM Extender

Multimedia

KVM Extender

Power Primary

Control

Local

Control

LOCALCONTROLSTATION

PRIMARY COMPUTER OR KVM SWITCH

UNIT

PRIMARYCONTROLSTATION

SERIAL

LOCALCOMPUTER

Power Primary

CPU

Local

CPU

UNIT

Multimedia

KVM Extender

There is an error in your manual dated December 1999 for the ServSwitch™

Wizard Multimedia KVM Extender. It says in Section 2.2 that the Extender comes

with a PS/2®to PC/AT®keyboard-port adapter and a PS/2 to serial mouse-port

adapter. The Extender doesn’t come with either of these adapters. If you need a

PC/AT keyboard-port adapter, order product code FA212 separately; if you need a

serial mouse-port adapter, order product code FA314. We apologize for this error.

CUSTOMER

SUPPORT

INFORMATION

Order toll-free in the U.S.: Call 877-877-BBOX (outside U.S. call 724-746-5500)

FREE technical support 24 hours a day, 7 days a week: Call 724-746-5500 or fax 724-746-0746

Mailing address: Black Box Corporation, 1000 Park Drive, Lawrence, PA 15055-1018

Web site: www.blackbox.com • E-mail: [email protected]

THE SERVSWITCH™ FAMILY

Welcome to the ServSwitch™ Family!

Thank you for purchasing a BLACK BOX®ServSwitch™Brand KVM switch! We

appreciate your business, and we think you’ll appreciate the many ways that your

new ServSwitch keyboard/video/mouse switch will save you money, time, and

effort.

That’s because our ServSwitch family is all about breaking away from the

traditional, expensive model of computer management. You know, the one-size-

fits-all-even-if-it-doesn’t model that says, “One computer gets one user station, no

more, no less.” Why not a single user station (monitor, keyboard, and mouse) for

multiple computers—even computers of different platforms? Why not a pair of

user stations, each of which can control multiple computers? Why not multiple

user stations for the same computer?

With our ServSwitch products, there’s no reason why not. We carry a broad line

of robust solutions for all these applications. Do you have just two PCs, and need

an economical alternative to keeping two monitors, keyboards, and mice on your

desk? Or do you need to share dozens of computers, including a mix of IBM®PC,

RS/6000®, Apple®Macintosh®, Sun Microsystems®, and SGI®compatibles among

multiple users with different access levels? Does your switch have to sit solidly on a

worktable and use regular everyday cables? Or does it have to be mounted in an

equipment rack and use convenient many-to-one cables? No matter how large or

small your setup is, no matter how simple or how complex, we’re confident we

have a ServSwitch system that’s just right for you.

The ServSwitch™family from Black Box—the one-stop answer for all your KVM-

switching needs!

This manual will tell you all about your new ServSwitch™ Wizard Multimedia

KVM Extender unit, including how to install, operate, and troubleshoot it. For an

introduction to the Extender, see Chapter 2. The Extender product code covered

in this manual is:

ACU1600A

This manual also includes information about the Extender’s Rackmount Kit, whose

product code is:

RMK19WX

SERVSWITCH™ WIZARD MULTIMEDIA KVM EXTENDER

TRADEMARKS USED IN THIS MANUAL

BLACK BOX and the logo are registered trademarks, and ServSwitch and

ServSwitch Wizard are trademarks, of Black Box Corporation.

Apple and Macintosh are registered trademarks of Apple Computer, Inc.

Compaq is a registered trademark of Compaq Computer Corporation.

Gateway is a trademark of Gateway 2000 Corporation.

Hewlett-Packard is a registered trademark of Hewlett-Packard.

IBM, PC/AT, PS/2, RS/6000, and ThinkPad are registered trademarks, and

PC/XT is a trademark, of IBM Corporation.

Microsoft and Windows are registered trademarks, and IntelliMouse is a

trademark, of Microsoft Corporation.

Sun and Sun Microsystems are registered trademarks of Sun Microsystems, Inc. in

the United States and other countries.

Any other trademarks mentioned in this manual are acknowledged to be the property of the

trademark owners.

FCC/IC STATEMENTS

FEDERAL COMMUNICATIONS COMMISSION AND INDUSTRY CANADA

RADIO-FREQUENCY INTERFERENCE STATEMENTS

This equipment generates, uses, and can radiate radio-frequency energy, and if not

installed and used properly, that is, in strict accordance with the manufacturer’s

instructions, may cause interference to radio communication. It has been tested

and found to comply with the limits for a Class A computing device in accordance

with the specifications in Subpart J of Part 15 of FCC rules, which are designed to

provide reasonable protection against such interference when the equipment is

operated in a commercial environment. Operation of this equipment in a

residential area is likely to cause interference, in which case the user at his own

expense will be required to take whatever measures may be necessary to correct the

interference.

Changes or modifications not expressly approved by the party responsible for

compliance could void the user’s authority to operate the equipment.

This digital apparatus does not exceed the Class A limits for radio noise emission from

digital apparatus set out in the Radio Interference Regulation of Industry Canada.

Le présent appareil numérique n’émet pas de bruits radioélectriques dépassant les limites

applicables aux appareils numériques de la classe A prescrites dans le Règlement sur le

brouillage radioélectrique publié par Industrie Canada.

SERVSWITCH™ WIZARD MULTIMEDIA KVM EXTENDER

EUROPEAN UNION DECLARATION OF CONFORMITY

This equipment has been tested and found to comply with the limits for a class A

computing device in accordance with the specifications in the European standard

EN55022. These limits are designed to provide reasonable protection against

harmful interference. This equipment generates, uses and can radiate radio-

frequency energy, and if not installed and used in accordance with the

instructions, might cause harmful interference to radio or television reception.

However, there is no guarantee that harmful interference will not occur in a

particular installation. If this equipment does cause interference to radio or

television reception, which can be determined by turning the equipment on and

off, you can correct the interference with one or more of the following measures:

(a) Reorient or relocate the receiving antenna.

(b) Increase the separation between the equipment and the receiver.

the receiver is connected.

(d) Consult the supplier or an experienced radio/TV technician for help.

Shielded cables must be used with this equipment to maintain compliance with

radio frequency energy emission regulations and ensure a suitably high level of

immunity to electromagnetic disturbances.

NOM STATEMENT

NORMAS OFICIALES MEXICANAS (NOM)

ELECTRICAL SAFETY STATEMENT

INSTRUCCIONES DE SEGURIDAD

1. Todas las instrucciones de seguridad y operación deberán ser leídas antes de

que el aparato eléctrico sea operado.

2. Las instrucciones de seguridad y operación deberán ser guardadas para

referencia futura.

3. Todas las advertencias en el aparato eléctrico y en sus instrucciones de

operación deben ser respetadas.

4. Todas las instrucciones de operación y uso deben ser seguidas.

5. El aparato eléctrico no deberá ser usado cerca del agua—por ejemplo, cerca

de la tina de baño, lavabo, sótano mojado o cerca de una alberca, etc.

6. El aparato eléctrico debe ser usado únicamente con carritos o pedestales que

sean recomendados por el fabricante.

7. El aparato eléctrico debe ser montado a la pared o al techo sólo como sea

recomendado por el fabricante.

8. Servicio—El usuario no debe intentar dar servicio al equipo eléctrico más allá

a lo descrito en las instrucciones de operación. Todo otro servicio deberá ser

referido a personal de servicio calificado.

9. El aparato eléctrico debe ser situado de tal manera que su posición no

interfiera su uso. La colocación del aparato eléctrico sobre una cama, sofá,

alfombra o superficie similar puede bloquea la ventilación, no se debe colocar

en libreros o gabinetes que impidan el flujo de aire por los orificios de

ventilación.

10. El equipo eléctrico deber ser situado fuera del alcance de fuentes de calor

como radiadores, registros de calor, estufas u otros aparatos (incluyendo

amplificadores) que producen calor.

11. El aparato eléctrico deberá ser connectado a una fuente de poder sólo del

tipo descrito en el instructivo de operación, o como se indique en el aparato.

SERVSWITCH™ WIZARD MULTIMEDIA KVM EXTENDER

12. Precaución debe ser tomada de tal manera que la tierra fisica y la polarización

del equipo no sea eliminada.

13. Los cables de la fuente de poder deben ser guiados de tal manera que no

sean pisados ni pellizcados por objetos colocados sobre o contra ellos,

poniendo particular atención a los contactos y receptáculos donde salen del

aparato.

14. El equipo eléctrico debe ser limpiado únicamente de acuerdo a las

recomendaciones del fabricante.

15. En caso de existir, una antena externa deberá ser localizada lejos de las lineas

de energia.

16. El cable de corriente deberá ser desconectado del cuando el equipo no sea

usado por un largo periodo de tiempo.

17. Cuidado debe ser tomado de tal manera que objectos liquidos no sean

derramados sobre la cubierta u orificios de ventilación.

18. Servicio por personal calificado deberá ser provisto cuando:

A: El cable de poder o el contacto ha sido dañado; u

B: Objectos han caído o líquido ha sido derramado dentro del aparato; o

C: El aparato ha sido expuesto a la lluvia; o

D: El aparato parece no operar normalmente o muestra un cambio en su

desempeño; o

E: El aparato ha sido tirado o su cubierta ha sido dañada.

TABLE OF CONTENTS

Contents

Chapter Page

1. Specifications ............................................................................................. 9

2. Introduction ............................................................................................. 12

2.1 Features and Benefits of the Extender ............................................ 13

2.2 The Complete Extender Package .................................................... 15

2.3 The Extender Illustrated .................................................................. 16

2.4 Safety Concerns ................................................................................. 17

3. Installation ................................................................................................ 18

3.1 What You Will Need .......................................................................... 18

3.2 Placement .......................................................................................... 19

3.3 Connecting Your Devices ................................................................. 20

3.3.1 Connecting User Equipment (Not Including

Serial Equipment) ................................................................ 20

3.3.2 Connecting CPU/KVM-Switch Ports (Not Including

Non-Mouse Serial Ports) ...................................................... 20

3.3.3 Connecting Serial Equipment/Ports (Optional) ................. 21

3.4 Interconnecting the Extender Units ............................................... 24

3.5 Powering the System ......................................................................... 24

4. Configuration ........................................................................................... 26

4.1 Configuring Your PCs ....................................................................... 27

4.2 Configuring the Extender ................................................................ 28

4.2.1 Setting the DIP Switches ....................................................... 28

4.2.2 Using Configuration Mode .................................................. 32

4.2.2.A Setting the Video Compensation ........................... 32

4.2.2.B Issuing Other Configuration-Mode

Keyboard Commands ........................................... 34

4.3 Configuring for a Serial Mouse ........................................................ 36

4.4 Setting a Password for the Extender ................................................ 36

4.5 Resetting the Extender to Its Factory-Default Configuration ........ 37

SERVSWITCH™ WIZARD MULTIMEDIA KVM EXTENDER

Contents (continued)

Chapter Page

5. Operation ................................................................................................. 38

5.1 Power-Up Status .............................................................................. 38

5.2 The Extender’s LEDs ..................................................................... 39

5.3 How the Extender Uses the Keyboard LEDs ................................ 40

5.4 Switching Between CPUs at the Primary Control Station ............ 42

5.5 Contending for Control of the Primary CPU ............................... 43

5.6 Things to Keep in Mind About the Keyboards and Mice ............ 45

5.7 Keyboard Control: Hotkey Commands ......................................... 46

5.8 Mouse Control ................................................................................ 48

5.9 Hot-Plugging PS/2 Mice and Mouse Ports into the Extender

and Re-Enabling Disconnected CPU PS/2 Mouse Ports .......... 49

5.10 Audio Support (Stereo Speakers/Headphones and

Microphone) ................................................................................ 51

5.11 RS-232 Serial Support ..................................................................... 52

6. Troubleshooting ...................................................................................... 54

6.1 Things to Try ..................................................................................... 54

6.2 Resetting the Extender (Hardware Reset) ...................................... 57

6.3 Displaying the Extender’s Firmware Revision ................................. 57

6.4 Calling Black Box .............................................................................. 58

6.5 Shipping and Packaging ................................................................... 58

Appendix A: Guidelines for Twisted-Pair Cabling ........................................ 59

Appendix B: Serial Pinouts ............................................................................ 61

Appendix C: Rackmounting .......................................................................... 63

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