Error / Failure Analysis Solution / Explanation
No reaction to manual
control
Do you use the related magnet and
hold it against the corresponding
control panel?
Not every magnet works. A corresponding magnetic eld is required.
We also supply replacement magnets. Please contact us, or have a look in our
shop. Always hold the magnet against the corresponding control panel for SA/
manual control.
A component of the manual control
is defective.
Send us the printed circuit board for inspection and repair.
Power supply all right? (e.g. if there
are no reactions even to darkness or
brightness)
Are the batteries full, correctly inserted, the plug power supply connected, func-
tional, the socket functional? Are the cables in good condition (cable breakage,
gnawed)?
No reaction to darkness or
brightness
The internal sensor is removed,
an external sensor "ASb" is not
connected.
Without a light sensor there is no reaction to changes in light. If no sensor is
installed, the cable bridge must be plugged into pins 5+6 and a timer must be
connected to take over automatic control.
The contacts of the internal sensor
touch each other.
Short-circuit: the door remains open. Carefully bend the contacts apart again.
The internal sensor is not installed in
the correct direction.
The sensor has a at side. It points to the edge of the housing, not inwards in the
direction of the battery holder.
The internal sensor is correctly
installed, but defective.
If only the internal sensor is used, not an external one, you can request a replace-
ment from us. The sensor simply has to be plugged into the screw terminal (the
right way round).
Rewind error, but cord cor-
rectly wound up
Limit switch E2 was raised during
closing
Hold the SA-Magnet to the SA control panel to clear the fault and release the
cord by using the SA eld again. Observe the behaviour of the limit switch when
closing, is there a reason why it might be lifted?
Limit switch E2 not correctly adjusted
Replacement of the printed circuit board required. Please get in touch with us.
Door stopped halfway Batteries completely empty and unit
switched o.
The device is switched o if the operating voltage is too low, as safe operation is
not guaranteed. The batteries must be replaced. Previously the indicator "Battery
empty" was displayed. The opening/closing movement is not terminated in this
case. Please try new batteries.
You have operated the SA function
during opening or closing.
If the motor is running in one direction and you use the SA function, the motor
stops. Use it again to run the motor in the opposite direction.
Slider got stuck when closing. Slider is blocked in the rails. As a result it no longer pulls on the device, it does not
close any further. Check rails for dirt, bends or similar. The slider door has to pull
with its weight on the Doorkeeper until the door touches the ground.
Slider is blocked when opening /
overload.
If the slider jams when opening, an attempt is made to open it again and again
for a while. An error is displayed. After approx. 1h no further attempt is made to
open. Actuate the SA to get the device out of the error state. It will close and you
can remove the blockade.
Cord very tight in opened
condition
Limit stop does not work. If the white limit switch is pulled extremely far towards the motor, a component
of the limit switch is defective. Please send the device for repair.
Slider blocks during opening. The limit switch may only be triggered by raising the limit switch inside the de-
vice. This happens through a resistance in the cord. If the slide moves against an
obstacle before this, this is not a regular switch-o, but an error (overload).
Open despite dark It was opened with SA? Close again with the SA Function
You are using an external light sensor,
but have not removed the internal
one. In the stable it is bright, there-
fore the device opens due to the
illumination of the internal sensor.
Remove the internal sensor from the screw terminal so that only the external
sensor is active or darken the internal sensor completely with a black cap.
Closed by SA, does not open
after short darkening (night)
After closing by SA, it must be dark
for at least 10 minutes so that it can
be opened again by brightness.
If you want to reopen after closing by the SA, actuate the SA again.
Darken the device completely for at least 10 minutes, so that it can be opened
again afterwards by brightening.
The batteries last only a few
days / weeks / maximum
1 year
The slide weight ranges between 2,5
and 3,5kg, as well as a normal up to
long stroke from 30cm.
In these situations, the battery life may be reduced to approximately 1 year. Note
that even very cold temperatures can reduce battery life in the long run.
The white limit switch is not raised,
but the slider still jams.
The slider moves against a resistance during opening before the white limit
switch can be triggered. This is a fault condition and costs energy. Remove the
blockade against which the slide moves during opening.
Despite the limit switch being raised,
an attempt is still made to open. The
cord is tensioned very tightly.
The limit switch component is defective. Send us the printed circuit board for
inspection and repair.
Battery type is not okay, so it is
either zinc-carbon battery used, or
rechargeable batteries (rechargeable
batteries).
Only use alkaline batteries, or lithium batteries (but which means unnecessarily
higher costs).
ERROR ANALYSIS
