AWS SKF Axios Manuel utilisateur

SKF Sverige AB

S-415 50 Gothenburg, Sweden

Telephone: +46 (0) 31 337 10 00

SKF Axios

User Manual

Part Number 15V-090-00097-100

Revision A3June 2022

Read this manual carefully before using the product. Failure to

follow the instructions and safety precautions in this manual can result

in serious injury, damage to the product or incorrect readings. Keep

this manual in a safe location for future reference.

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SKF Axios

User Manual

Revision A

® SKF is a registered trademark of the SKF Group.

The contents of this publication are the copyright of the publisher and may not be

reproduced (even extracts) unless prior written permission is granted. Every care has been

taken to ensure the accuracy of the information contained in this publication, but no liability

can be accepted for any loss or damage whether direct, indirect, or consequential arising out

of the use of the information contained herein. SKF reserves the right to alter any part of this

publication without prior notice.

Product Registration

Please take a moment to register your product to receive exclusive benefits offered only to

our registered customers, including technical support, tracking your proof of ownership and

staying informed about upgrades and special offers. (Please visit our website for more details

on these benefits.)

General Product Information

General information such as datasheets and catalogues are published on the Condition

Monitoring Systems site on SKF.com. Supporting product information can also be

downloaded from the SKF Technical Support self-service web portal.

Product Support Contact Information

Product Sales 3For information on purchasing condition monitoring products, services and

support on products out of warranty, please contact your local SKF sales office or distributor.

Technical Support 3SKF's Technical Support Group can be reached during normal business

hours via phone. Always check the self-service web portal before contacting your nearest

Technical Support Group (TSG) to see if the answer is already published. You may search the

vast knowledge base within the self-service web portal for answers to commonly asked

questions (FAQ), how-to articles, technical specs, installation and user manuals, best

practices and more.

If further assistance is needed, click on Open a support case from within the self-service web

portal.

Otherwise, TSG can be reached during normal local business hours by phone, and live chat

(login required).

Customers in Europe, Middle East and Africa:

"Phone: +46 31 337 6500

"E-Mail: TSG-EMEA@skf.com

"Chat: www.skf.com/cm/tsg

Customers in the Americas, Asia and all other locations:

"Phone: 1-858-496-3627 or toll-free (USA) 1-800-523-7514

"E-Mail: TSG-A[email protected]m

"Chat: www.skf.com/cm/tsg

TROUBLESHOOTING

Troubleshooting issues with SKF Axios Sensors

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8 Troubleshooting

If you have problems with one of your SKF Axios devices, use these suggestions

to troubleshoot the problem. Then, if you're still having trouble, contact SKF

Technical Support.

8.1 Troubleshooting issues with SKF Axios Sensors

8.1.1 If you can9t commission your sensors

Consider the following questions:

"Are you holding your smartphone close to the sensor?

When commissioning/pairing a sensor, your phone should touch the

sensor. Don't move your phone while the sensor is being commissioned.

"Does your smartphone have NFC activated?

Ensure NFC is activated and broadcasting on your phone. Refer to your

phone manufacturer9s user guide for NFC settings.

"Does the commissioning progress bar show up?

If the commissioning progress bar (Android) or percentage complete

(iPhone) doesn't appear, or resets to the beginning, the NFC

communication between the sensor and your smartphone is weak or can't

be established. Move your smartphone in a different position to try and

establish the NFC connection. Smartphones often have different locations

for transmitting NFC, depending on the brand. Check the hardware

specifications of your smartphone and tap the sensor specifically with that

part of your phone.

8.1.2 If your sensor is offline

Once a sensor has been paired to an asset, SKF Axios will make three attempts

(over the course of 30 seconds) to take the initial measurement. If neither of

those attempts is successful, then an alert like the one below will appear in the

app.

If your sensor has stopped sending data, try the following:

"Try Taking a one-time measurement. If you can do so, then the sensor is

working. If you cannot, then the sensor is not working, and may have run

TROUBLESHOOTING

Troubleshooting issues with SKF Axios gateways

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User Manual

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out of battery power. Replace it with a new sensor.

"Confirm that an available gateway is within range. SKF Axios sensors

and gateways communicate using Bluetooth Low Energy (BLE), with a

typical range of 20 to 30 meters (65 to 98 feet). In a completely open

space, a sensor and a gateway may communicate with each other at

greater distances.

"Check for obstacles. Concrete walls and metal objects attenuate the

signals.

"Check for signal interference. The Bluetooth signal that sensors and

gateways use to communicate occupies the 2.4GHz ISM (industrial,

scientific and medical) band. Other devices that may use that band

include wireless headsets and mice, wireless cameras, microwave ovens,

and garage door openers.

"If the measurement action starts (you see a loading bar), but does not

complete, try to retake the measurement. If the same thing happens

again, try to delete the sensor and recommission it.

"If the measurement action fails, or you are not able to commission the

sensor, contact SKF Technical Support.

8.1.3 If your sensor falls off

"Verify you are using the correct adhesive/epoxy

oIs the sensor on a curved or flat surface?

oIs the adhesive/epoxy suitable for the environment condition?

¯Check temperature limits, etc.

oAre you holding the sensor in place for the minimum required

time?

For more details on mounting your sensor, please see Mounting a sensor

to an asset.

8.2 Troubleshooting issues with SKF Axios gateways

8.2.1 If your mobile app can9t with the gateway

If you choose Add gateway in your mobile app, but the app can't find the

gateway, try the following.

"Make sure that the gateway is powered on. Check the lights on the

front of the gateway. If at least one of them is on, then the gateway has

power. If the gateway has no power, check the following:

TROUBLESHOOTING

Troubleshooting issues with SKF Axios gateways

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oIs the power cord firmly attached to the back of the gateway and

the power outlet?

oIs the power outlet functioning properly? Test this by trying a

different outlet.

oIs the gateway power cable working? To test this, try using the

cable with another gateway.

oIs the outlet where the cable plugs into the gateway clean, with no

debris stuck inside? Be sure to check the outlet in the gateway

and the connecting end of the cable.

"Make sure that the gateway is in commissioning mode.

See Commissioning a Wi-Fi gateway or Commissioning an Ethernet

gateway.

"Make sure your smartphone's Bluetooth is working.

oTry switching it off and on. If that doesn't help, restart your phone

and check again.

oAre you within your smartphone's Bluetooth range? Bluetooth

range is typically less than 10 meters (32 feet).

oIs there anything that might be interfering electronically with the

Bluetooth signal? See If your sensor is offline.

If none of these actions resolves the issue, try the following:

"Log out of the mobile app and restart it.

"Reset your Wi-Fi gateway or reset your Ethernet gateway.

8.2.2 If your gateway goes offline

Your mobile or web app may tell you that your gateway is offline, or not

connected to the network. In such cases, try the following:

"If you recently added the gateway to your configuration, wait for its status to

update. A newly commissioned gateway may take up to 20 seconds to go

online.

oSensors send data once an hour. If you do not want to wait, consider

taking a one-time measurement.

"Verify that you aren't trying to configure a Wi-Fi gateway with static IPs. The

Wi-Fi gateway does not currently support static IPs. However, you can

configure your network to always assign the same IP address to the same

device.

"Verify that your firewall is not blocking the gateway. SKF Axios gateways use

TCP port 8883. You must allow connections to TCP port 8883 for

amazonaws.com subdomains in order to provide firewall access to SKF Axios

gateways.

TROUBLESHOOTING

Troubleshooting issues with SKF Axios gateways

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"Confirm that the issue is not network congestion. There are two ways in

which SKF Axios may notify you that a gateway is offline:

oWhen looking at information about your gateways in the mobile or

web app, you may notice that a gateway is listed as offline.

oThe timestamp for an offline gateway marks the last time SKF Axios

received a signal from that gateway.

In this case, you may not have received a notification about the

gateway's offline status. SKF Axios will not issue a notification every

single time a gateway appears to be offline. A newly commissioned

gateway is considered offline until it connects to the internet. A

gateway on a congested network is considered offline if SKF Axios

hasn't heard from that gateway in 15 minutes.

"Confirm that your gateway is connected to a power source. If it is, unplug

the gateway and then plug it back in.

"If it's a Wi-Fi gateway, check the Wi-Fi connection. If the password for the

Wi-Fi network has been changed since the gateway was added, it won't

be able to connect. To reconnect, you'll have to delete the gateway and

add it again, connecting to the Wi-Fi network using the new password.

For more information about how to add a gateway, see Commissioning a

Wi-Fi gateway or Commissioning an Ethernet gateway.

"If it's an Ethernet gateway, check the network configuration.

"Delete the gateway using the SKF Axios mobile app, do a factory reset of

the gateway, and then install the gateway again. For more information,

see Resetting the Wi-Fi gateway to factory settings or Resetting the

Ethernet gateway to factory settings.

If none of these suggestions helps to get your SKF Axios device working again,

contact SKF Technical Support.

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