AT&T Merlin II Feature Module 2 Guide de l'utilisateur

AT&T

999-507-149

MERLIN

COMMUNICATIONS SYSTEM

Feature Module 2

System Manual

Issue 1

Printed in USA

NOTICE

The information in this document is subject to change without notice. AT&T assumes no responsibility

for any errors that may appear in this document.

MERLIN is a registered trademark of AT&T

To order copies of this document, call the AT&T Customer Information Center, 1-800-432-6600 and

include the document number 999-507-149 with your order.

Contents

Section 1: Introduction

About the MERLIN II Communications System

1-1

Section 2: Reference

Overview

MERLIN II System Features

Accessory Equipment

2-1

2-2

2-169

Section 3: Quick Reference Guides

Introduction

3-1

Button Code Administration Procedures

3-2

Administration Button Codes

3-17

Menu-Driven Administration Procedures

3-21

Voice Terminal Features and Programming Codes

3-38

About the MERLIN II Communications System

EASY TO USE

EFFICIENT

COST EFFECTIVE

The MERLIN® II Communications System with Feature Module 2 offers

features and options available until recently only on much larger systems.

You can choose from among more than 100 system wide options and

programmable features to customize your system to your specific business

needs.

Some system features are designed to make call handling easier and call

traffic more manageable, whether you have a stand-alone system or one that

operates behind another system such as PBX or Centrex. Other MERLIN 11

system features can help reduce communications costs. And to accommodate

your growing communications needs, the system can expand to support up to

56 outside telephone lines and 72 telephones.

Contacting clients across the country or co-workers

and easy with such features as:

● System and Personal Speed Dial

● Saved Number and Last Number Redial

● Notify

● Intercom

● Group Page

in the next office is quick

Heavy call traffic becomes easily manageable with such features as:

● Line Pools

● Group Call Distribution

● Call Forwarding

● Call Transfer

● Transfer Return Identification

● Call Pickup and Group Call Pickup

● Conference Calling

● Call Coverage

And the system administrator can combine some or all of the following

options to control costs without placing unreasonable constraints on the

people in your business:

●

Customized Line Assignments

Automatic Route Selection

Call Restriction

Allowed Lists

Enhanced Night Service

Call Report (SMDR)

Direct Inward System Access

About the MERLIN II Communications System 1-1

● Account Number Entry

These and the many other features and options available with the MERLIN II

system are explained in detail in this manual.

About the System Documentation

WHAT’S IN THIS MANUAL The information in this MERLIN II Communications System Manual is divided

into three sections, as described below.

Section 1: Introduction

This section tells you what’s in the manual, what other documentation is

provided for the system, and how to use it.

Section 2: Reference

This section contains detailed discussions of each component, option, and

feature in the MERLIN II system. The entries are organized alphabetically to

help you find the information you need quickly. Administrators and users

can read through the appropriate entries to familiarize themselves with the

system and its features.

Section 3: Quick Reference Guides

The guides in this section give you quick access to streamlined administration

and programming procedures. Use them if you’re familiar with the system

and want to find a particular procedure

OTHER MERLIN II SYSTEM Several types of guides are packaged in

DOCUMENTATION System Guides

You’ll find copies of user and attendant

fast.

the binder with this system manual.

guides in the back of this binder.

Distribute those guides as soon as possible so people can learn how the

system works and how they can make the most of its optional features.

You’ll also find a MERLIN II Communications System Data Communications Guide

in the back of the binder. Refer to that guide only if your system includes

digital data equipment.

Installation and Administration Manual

The MERLIN II Communications System Installation and Administration Manual is

packaged with your system. It contains instructions for installing the system,

a process that includes planning the system, installing hardware, and

performing initial system administration. Section 5 of that manual,

“Troubleshooting,” contains procedures for isolating and correcting any

problems with the system.

1-2 About the MERLIN II Communicatlons System

HOW TO USE THE How you use this manual and the user and attendant guides at any particular

SYSTEM MANUAL AND time depends on what you want to do, as the following information suggests.

GUIDES

Making Changes to a Running System?

Change the planning forms to reflect the changes you want to make. Then

see the relevant entries in Section 2, “Reference” or in the appropriate guide

in Section 3, “Quick Reference Guides. ”

Managing Incoming Call Traffic as a System Attendant?

See the MERLIN II System Atendant’s Guide for a description of your console

and instructions for handling calls. If you want more detailed information,

consult the appropriate entries in Section 2, “Reference,” in this manual.

Using a Voice Terminal

for the First Time?

See the appropriate MERLIN II System User’s Guide for the type of telephone

you have. (There are separate guides for analog and digital voice terminals

and basic telephones.) The guide describes the voice terminal or telephone

and explains how to use it. If you want more information about particular

system features, consult the entries for those features in Section 2,

“Reference,” in this manual.

About the MERLIN II Communicatlons System 1-3

Overview

This section of the manual provides the information you need to program,

administer, and use the many MERLIN II system features and to use the

accessory equipment available for the system.

The information in this section is divided into two parts:

● MERLIN II System Features. Includes fixed features of the MERLIN II

system, optional system features that the administrator can assign, and

programmable features that individual users can program onto their voice

terminals.

● Accessory Equipment. Includes the additional hardware that can be used

with the MERLIN II system.

The individual features and the accessories are listed alphabetically so you can

find the entry you need quickly.

Overview 2-1

MERLIN II System Features

TYPES OF VOICE

TERMINALS

HOW ENTRIES ARE

ORGANIZED

Your MERLIN II system offers features that provide effective telephone

service or both a business-wide and a personal basis. In order to meet

company priorities and needs, the system administrator can assign lines and

add features that will benefit the whole system.

The system can support the voice terminals (telephones with programmable

buttons) listed below as well as any standard Touch-Tone or rotary telephone.

The voice terminals in the MERLIN II system come ready to use with many

fixed features, such as Transfer and Hold. Users can also add features to

their voice terminals, such as Privacy or Saved Number Redial, that will help

them handle calls easily and efficiently.

There are two basic types of voice terminals, analog and digital. You may

have either or both types in your system. Voice terminals come in different

sizes, with various special features and accessories.

The following analog voice terminals are available with the MERLIN II

system:

5-Button Voice Terminal

10-Button Voice Terminal

10-Button Hands-Free Answer on Intercom (HFAI-10) Voice Terminal

BIS-10 Voice Terminal

BIS-22 Voice Terminal

34-Button Deluxe Voice Terminal

34-Button (SP-34) Voice Terminal with Speakerphone

34-Button (SP-34D) Voice Terminal with Speakerphone

BIS-34 Voice Terminal

BIS-34D Voice Terminal with Display

MERLIN 11 System Display Console

Digital voice terminals are also available:

● 7406 Voice Terminal

● 7406D Voice Terminal with Display

and Display Unit

The information included in each feature description is divided into five

categories:

Description The description of the feature tells what it does and explains

its advantages for those people using it.

Considerations Special considerations include any qualifications the

person using the feature should know, ways in which the feature can be

used, or other features it can or cannot be used with.

Administration Administration procedures tell the system administrator

how to administer the features at the administrator/attendant console.

Programming Programming involves customizing a voice terminal to suit

the needs of the person using it. Brief programming instructions are

included for both the analog and the digital voice terminals, and

programming codes are specified for each programmable feature. Since

2-2

MERLIN 1 I System

Features

the procedure for entering and leaving programming mode depends on

the type of voice terminal you are using, be sure that you follow the

general programming directions carefully.

● How To Use Step-by-step procedures are provided for using each feature.

General instructions for entering and leaving administration and

programming mode appear below.Only the specific steps for a particular

procedure appear in each feature entry.Programming, administration, and

using information are provided only when applicable.

General Procedures for Administration and Programming

To perform system administration or to program a voice terminal, you must

take the administrator/attendant console or the voice terminal out of regular

call-handling mode. The console or voice terminal can’t be used to place or

receive calls while in administration or programming mode.

The procedures for putting the administrator/attendant console into and out

of administration mode and for putting a voice terminal into and out of

programming mode appear below.

NOTE: The planning forms for the system show line and feature

assignments. If you are administering a new feature, keep the

appropriate planning form handy as a guide. If you’re changing an

existing feature, be sure to change the form as well.

ENTERING AND LEAVING If you have a MERLIN II System Display Console, you place an overlay on

ADMINISTRATION MODE the console when you are performing administration. This overlay, packaged

with the console, shows the functions of the buttons when the console is in

administration mode.

NOTE: The overlay may have been placed in the specially-made

labeled pocket folder of the MERLIN II lnstallation and Administration

Manual when the system was unpacked and installed.

Place the overlay on the console before you enter administration mode and

remove it when you leave administration mode.

To enter administration mode:

Slide the T/P switch to P.

Touch Conference twice.

If you‘re using a MERLIN II System Display Console, the administration menu appears.

you‘re using a BIS-34D Console, lights flash next to Adm Pool, Adm Tel, Message,

and Speaker.

leave administration mode:

Slide the T/P switch to the center position.

MERLIN II System Features 2-3

ENTERING AND

PROGRAMMING

LEAVING

To program a feature at a voice terminal, you label an available button with

MODE

the name of the feature, such as “Last Number Redial, ” or a person’s name,

then put the voice terminal into programming mode, as shown below. How

you enter and leave programming mode depends on whether the voice

terminal is an analog model such as the 5-button, 10-button, 22-button, or

34-button voice terminal or a digital model such as the 7406 and 7406D voice

terminal. If the voice terminal has a display, it shows you the features and

options you have selected.

NOTE: Voice terminals in programming mode ring every five seconds

to remind you that you’re programming and that you can’t place or

receive calls. Remember not to lift the handset while you are

programming.

an Analog Voice Terminal

put an analog voice terminal into programming mode:

Slide the T/P switch to P.

return to regular call-handling mode:

Slide the T/P switch to the center position.

a Digital Voice Terminal

put a digital voice terminal into programming mode:

Dial # 33.

return to regular call-handling mode:

Dial #00

INTERPRETING FORCED In order for you to perform certain basic administration procedures, the

IDLE SIGNALS system must be idle, that is, have no calls in progress. If you get the message

“System Busy, ” you must wait until the system is idle or try the procedure

again later.

GETTING PRINTOUTS If you have a printer, you can get printouts that show how certain features

have been administered. You order printouts by entering a code or touching

a button at the administrator/attendant console while you’re in administration

mode. Instructions for getting printouts are included in the administration

procedures.

NOTE: Be sure to wait until the printout is completed before leaving

administration mode. Don’t remove the printout until you’ve left

administration mode, or your page alignments will be affected.

2-4 MERLIN II System Features

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