AT&T 8403 Manuel utilisateur

555-231-777

Issue 1

March, 1996

8403 Voice Terminal

Quick Reference

Graphics © AT&T 1988

Table of

Contents

Blank Page

Issue 1 March 1996 3

8403VoiceTerminalQuickReference0

This 8403 Voice Terminal Quick Reference shows you how to access the fol-

lowing features available on the GuestWorks™

server

■Abbreviated Dialing

■Automatic Callback

■Call Forwarding

■Call Park

■Call Pickup

■Conference

■Drop

■Feature Directory

■Hold

■Last Number Dialed (Redial)

■Leave Word Calling

■Message Retrieval

■Mute

■Priority Calling

■Select Ringing Pattern

■Self-Test

■Send All Calls

4Issue 1 March 1996

■Speaker (Listen-Only)

■Transfer

■Volume Control

Conventions 0

The following conventions are used in this document:

■Buttons you press on the voice terminal are shown as follows:

■The term “dial keypad” refers to the touch-tone keypad where you dial

(enter) telephone numbers and feature access codes.

■The phrase “go off-hook” means that you must lift the handset or press

the button. The phrase “go on-hook” means that you must

replace the handset on the handset cradle, or press the button.

■If your voice terminal is an Attendant Backup position, you will have “con-

sole” permissions assigned to your voice terminal. This is done so you

can do most of the tasks available from the standard attendant console.

■You will hear the following call progress tones during normal operation:

— Dial tone — a steady tone you hear when you first select an idle

call appearance.

— Ringback tone — the normal ringing tone you hear after you dial a

guest room or outside number.

— Busy tone — a slow on-off-on-off tone you hear when the person

you are calling is busy on their telephone.

— Reorder tone — a fast on-off-on-off tone you hear when calling

facilities are not available or out of order.

— Confirmation tone — a three-burst tone you hear after success-

fully using a feature access code.

Feature

Speaker

Issue 1 March 1996 5

— Intercept tone — a high-to-low tone you hear when a call or fea-

ture access code is not accepted.

■The following table lists the features you can use from your voice termi-

nal. Your system administrator will give you a list of the feature access

codes. Write them into this table.

Feature Feature Access Code

Abbreviated Dialing

Program Access

Personal List 1 Access

Personal List 2 Access

Personal List 3 Access

Automatic Callback

Deactivate

Call Forwarding - All Calls

Activation

Deactivation

Call Forwarding - Busy/Don’t Answer

Activation

Deactivation

Call Park

Activation

Answer Back

Call Pickup

Last Number Dialed

Leave Word Calling

Send a Message

Cancel a Message

Priority Calling

Send All Calls

Activation

Deactivation

6Issue 1 March 1996

Abbreviated Dialing 0

The Abbreviated Dialing (AD) feature allows you to store phone numbers and

feature access codes for repeated use. This section describes two different

ways of storing AD numbers: automatic dialing buttons and personal AD lists.

Automatic dialing buttons give you direct access to a designated number that is

not stored on an AD list. Automatic dialing buttons must be activated through

system administration before you can program a phone number for that button.

Up to three personal lists can be assigned for each voice terminal.

Automatic Dialing Buttons 0

To program an automatic dialing button that is stored on your Feature Directory,

do the following:

1. On a sheet of paper, write down the phone numbers and feature access

codes you want to store.

2. Go off-hook.

■You hear a dial tone.

3. Do one of the following:

a. Press , and then press the dial keypad number assigned

to the AD Program feature.

b. Dial the AD Program feature access code _____.

■You hear a dial tone.

4. Press , and then press the dial keypad number for the button you

wish to program.

■You hear a dial tone.

5. Dial the phone number or feature access code you want to store (up

to 24 digits).

6. Press .

■You hear a confirmation tone followed by a dial tone.

Feature

Issue 1 March 1996 7

7. Go on-hook.

To place a call using an automatic dialing button, do the following:

1. Go off-hook.

■You hear a dial tone.

2. Press , and then press the dial keypad number assigned to the

Automatic Dialing button entry you wish to call. For example, to call the

number stored in Feature Directory entry F3, press , and then

press .

■You hear a ringback tone.

Personal AD Lists 0

To program a personal AD list item, do the following:

1. On a sheet of paper, write down the phone numbers and feature access

codes you want to store.

2. Go off-hook.

■You hear a dial tone.

3. Dial the AD Program feature access code _____.

■You hear a dial tone.

4. Dial the personal list number (1, 2, or 3).

■You hear a dial tone.

5. Dial the list item (1, 2, 3, and so on).

■You hear a dial tone.

6. Dial the phone number or feature access code you want to store (up

to 24 digits).

7. Press .

■You hear a confirmation tone followed by a dial tone.

Feature

8Issue 1 March 1996

8. Repeat Steps 5 through 7 if you want to program additional items on the

same list.

9. Go on-hook when you are finished. Start over with Step 1 if you want to

program items on a different personal list.

To place a call using a personal list item, do the following:

1. Go off hook.

■You hear a dial tone.

2. Do one of the following:

a. Press , and then press the dial keypad number assigned

to a list feature access code.

b. Dial the desired AD personal list feature access code _____ (this

could be any of three feature access codes).

■You hear a dial tone.

3. Dial the desired AD list item (1, 2, 3, and so on).

■You hear a ringback tone.

Automatic Callback 0

The Automatic Callback feature allows you to automatically queue a recall to an

extension that is busy, does not answer, or returns a Call Waiting ringback tone.

When the queued extension becomes available, a callback is made to your

voice terminal.

NOTE:

An Automatic Callback request is automatically cancelled after 30 min-

utes.

Feature

Issue 1 March 1996 9

To use the Automatic Callback feature, do the following:

1. After you hear a ringback tone or a busy tone, press , and then

press the dial keypad number assigned to the Automatic Callback fea-

ture.

■You hear a confirmation tone.

2. Go on-hook.

■When the called telephone becomes available again, your tele-

phone rings with priority ringing (a 3-burst ringback tone).

3. Go off-hook.

■You hear a ringbacktone, and the call is placed to the number you

originally called.

If you decide that you want to cancel the Automatic Callback request, do the

following:

1. Go off-hook.

■You hear a dial tone.

2. Do one of the following:

a. Press , and then press the dial keypad number assigned

to the Automatic Callback feature.

b. Dial the Automatic Callback deactivation feature access code

_____.

■You hear a dial tone.

3. Go on-hook.

Feature

10 Issue 1 March 1996

Call Forwarding 0

There are two Call Forwarding features you can use: Call Forwarding - All Calls

and Call Forwarding - Busy/Don’t Answer. Call Forwarding - All Calls causes

calls to your voice terminal to be forwarded immediately to a different telephone

number. Call Forwarding - Busy/Don’t Answer causes calls to your voice termi-

nal to be forwarded to a different telephone number only if you do not answer or

if your line is busy.

!SECURITY ALERT:

Call Forwarding - All Calls and Call Forwarding - Busy/Don’t Answer are not

recommended for use to extend calls to “out of hotel” sites due to the potential

for toll fraud. Reliable call disconnect from your local service provider's central

switching office may not always be possible, thus allowing dial tone to be

returned to the caller and toll fraud to occur.

To forward calls to another telephone number, do the following:

1. Go off-hook.

■You hear a dial tone.

2. Do one of the following:

a. Press , and then press the dial keypad number assigned

to the Call Forwarding - All Calls feature. Continue with Step 4.

b. Dial the Call Forwarding - All Calls feature access code _____ or

the Call Forwarding - Busy/Don’t Answer feature access code

_____. Continue with Step 3.

■You hear a dial tone.

Feature

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