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FAQ
Why doesn’t the device turn on?
Make sure the device is properly plugged into an electrical
socket and sure the lter has been installed correctly and the
panel is secure
HowdoIresetthelterindicatorlights?Iputina
newlterbuttheredlightisstillilluminated.
Please note that the lter can only be reset in the app. After
replacing the lter, follow the instructions in the app to reset the
lter life. This will turn the light green.
Why isn’t any air coming out or the device is
making an unusual sound?
Please check to make sure the lter has been removed from the
plastic packaging or there isn’t any objects blocking the intake of
the air ow.
HowdoIndoutwhatelectricalspecicationsmy
unit needs?
Please refer to the rating label on the back of the unit. Here you
will nd your unit’s voltage:
hertz, amps, and outlet requirements.
Care & Maintenance
Replacing The Filter
The Filter Indicator has four lights: Green, Blue, Yellow, and
Red. The Green light will be illuminated for most of the life of
the lter. The yellow light will come on shortly before your lter
should be re-placed. This is the ideal time to order a new lter.
You may order a new lter
at www.theaspen.com/accessories or by calling (877) 365-3464
The Red light will be illuminated when it is time to replace the
lter.
The lters used in Aspen Air Puriers are not designed to be
washed, cleaned, or otherwise reused. Over time, the lters
become overloaded with particles, decreasing their ltration
performance. We recommend regular lter replacements to
extend the life of your air purier and maximize performance.
