Arris SURFboard SBG6782-AC Manuel utilisateur

SBG6782-AC

Wireless Gateway with MoCA®

User Guide

No part of this publication may be reproduced or transmitted in any form or by any means or used to make any derivative work (such

as translation, transformation, or adaptation) without written permission from ARRIS Enterprises, Inc. (“ARRIS”). ARRIS reserves the

right to revise this publication and to make changes in content from time to time without obligation on the part of ARRIS to provide

notification of such revision or change.

ARRIS and the ARRIS logo are all trademarks or registered trademarks of ARRIS Enterprises, Inc. Other trademarks and trade names

may be used in this document to refer to either the entities claiming the marks and the names of their products. ARRIS disclaims

proprietary interest in the marks and names of others.

Wi-Fi Alliance®, Wi-Fi®, the Wi-Fi logo, the Wi-Fi CERTIFIED logo, Wi-Fi Protected Access®(WPA), the Wi-Fi Protected Setup logo, and

WMM®are registered trademarks of Wi-Fi Alliance. Wi-Fi Protected Setup™, Wi-Fi Multimedia™, and WPA2™ are trademarks of Wi-Fi

Alliance.

ARRIS provides this guide without warranty of any kind, implied or expressed, including, but not limited to, the implied warranties of

merchantability and fitness for a particular purpose. ARRIS may make improvements or changes in the product(s) described in this

manual at any time.

The capabilities, system requirements and/or compatibility with third-party products described herein are subject to change without

notice.

SURFboard SBG6782-AC Wireless Gateway User Guide

Table of Contents

1. Safety and Regulatory Information.......................................................................... 5

2. Getting Started ..................................................................................................... 10

Introduction..................................................................................................................... 10

In The Box ........................................................................................................................ 10

Additional Items Needed (Not Included)................................................................ 11

System Requirements...................................................................................................... 11

Contact Information ........................................................................................................ 12

3. Product Overview ................................................................................................. 13

Front Panel ...................................................................................................................... 13

Wi-Fi Protected Setup™ (WPS) ............................................................................... 14

Rear Panel........................................................................................................................ 15

Gateway Label ................................................................................................................. 16

4. Installing the Gateway .......................................................................................... 17

Connect the SBG6782-AC to Your Computer .................................................................. 17

Establish an Internet Connection .................................................................................... 18

Connect Your MoCA Devices ........................................................................................... 19

5. Setting Up a Wireless Network Connection ........................................................... 20

Launch the SBG6782-AC Quick Start Wizard................................................................... 20

Set Up a Wireless Network Using Your Computer .......................................................... 27

Quick Connect Using the Windows Taskbar........................................................... 27

Connect Using the Windows Control Panel............................................................ 30

Test Your Wireless Network Connection......................................................................... 32

Connect Your WPS-Enabled Wireless Devices ................................................................ 33

6. Using the Gateway Web Manager ......................................................................... 34

Start the Gateway Web Manager.................................................................................... 34

Gateway Web Manager Menu Options.................................................................. 35

Get Help........................................................................................................................... 37

Overview Help ........................................................................................................ 37

Help Links................................................................................................................ 38

Field Level Help....................................................................................................... 38

Exit the SBG6782-AC Web Manager................................................................................ 39

SURFboard SBG6782-AC Wireless Gateway User Guide

7. Configuring Your Wireless Network....................................................................... 40

Set Up Your Wireless Primary Network........................................................................... 40

Set Up WPS on Your Wireless Network.................................................................. 42

Set Up a Wireless Guest Network ................................................................................... 43

Change Your Wireless Network Name (SSID).................................................................. 46

Change the Wireless Channel.......................................................................................... 47

8. Configuring Your MoCA Network........................................................................... 49

Set Up Your MoCA Network ............................................................................................ 49

9. Protecting & Monitoring Your Wireless Network ................................................... 51

Prevent Unauthorized Access.......................................................................................... 51

Change the Default Username and Password................................................................. 51

Set Up Firewall Protection............................................................................................... 54

Set Up Parental Controls ................................................................................................. 56

Set Up IP Filtering ............................................................................................................ 58

Set Up MAC Filtering ....................................................................................................... 59

Set Up Port Filtering ........................................................................................................ 60

Set Up Port Triggers......................................................................................................... 61

Set Up Port Forwarding ................................................................................................... 62

Set Up the DMZ Host ....................................................................................................... 65

Set Up Firewall Event Log Notifications .......................................................................... 65

Store Remote Firewall Logs............................................................................................. 66

10. Managing Your Gateway and Connected Networks ............................................... 68

View the Gateway Status Using the Device Status Button ............................................. 68

View the Gateway Product Information ......................................................................... 69

View the Gateway Network Connection Status .............................................................. 70

Back Up Your Gateway Configuration ............................................................................. 71

Restore Your Gateway Configuration Settings................................................................ 71

Reset Your Gateway Settings .......................................................................................... 72

11. Troubleshooting Tips............................................................................................. 73

Solutions .......................................................................................................................... 73

Front Panel LED Icons and Error Conditions.................................................................... 74

12. Warranty Information........................................................................................... 76

SURFboard SBG6782-AC Wireless Gateway User Guide

Chapter 1

Safety and Regulatory Information

IMPORTANT SAFETY INSTRUCTIONS

Read This Before You Begin —When using your equipment, basic safety precautions should

always be followed to reduce the risk of fire, electric shock, and injury to persons, including

the following:

Read all of the instructions listed here and/or in the user manual before you operate this

device. Give particular attention to all safety precautions. Retain the instructions for

future reference.

This device must be installed and used in strict accordance with manufacturer’s

instructions, as described in the user documentation that is included with the device.

Comply with all warning and caution statements in the instructions. Observe all warning

and caution symbols that are affixed to this device.

To prevent fire or shock hazard, do not expose this device to rain or moisture. The device

must not be exposed to dripping or splashing. Do not place objects filled with liquids, such

as vases, on the device.

This device was qualified under test conditions that included the use of the supplied

cables between system components. To ensure regulatory and safety compliance, use

only the provided power and interface cables and install them properly.

Different types of cord sets may be used for connections to the main POWER supply

circuit. Use only a main line cord that complies with all applicable device safety

requirements of the country of use.

Installation of this device must be in accordance with national wiring codes and conform

to local regulations.

Operate this device only from the type of power source indicated on the device’s marking

label. If you are not sure of the type of power supplied to your home, consult your dealer

or local power company.

Do not overload outlets or extension cords, as this can result in a risk of fire or electric

shock. Overloaded electrical outlets, extension cords, frayed power cords, damaged or

cracked wire insulation, and broken plugs are dangerous. They may result in a shock or fire

hazard.

Route power supply cords so that they are not likely to be walked on or pinched by items

placed upon or against them. Pay particular attention to cords where they are attached to

plugs and convenience receptacles, and examine the point where they exit from the

device.

Place this device in a location that is close enough to an electrical outlet to accommodate

the length of the power cord.

Chapter 1: Safety and Regulatory Information

SURFboard SBG6782-AC Wireless Gateway User Guide

Place the device to allow for easy access when disconnecting the power cord of the device

from the electrical wall outlet.

Do not connect the plug into an extension cord, receptacle, or other outlet unless the plug

can be fully inserted with no part of the blades exposed.

Place this device on a stable surface.

Avoid damaging the device with static by touching the coaxial cable when it is attached to

the earth-grounded coaxial cable-TV wall outlet.

Always first touch the coaxial cable connector on the device when disconnecting or

reconnecting the Ethernet cable from the device or user’s PC.

It is recommended that the customer install an electrical surge protector in the electrical

outlet to which this device is connected. This is to avoid damaging the device by local

lightning strikes and other electrical surges.

Postpone installation until there is no risk of thunderstorm or lightning activity in the area.

Do not use this product near water: for example, near a bathtub, washbowl, kitchen sink

or laundry tub, in a wet basement, or near a swimming pool.

Do not cover the device or block the airflow to the device with any other objects. Keep the

device away from excessive heat and humidity and keep the device free from vibration

and dust.

Wipe the device with a clean, dry cloth. Never use cleaning fluid or similar chemicals. Do

not spray cleaners directly on the device or use forced air to remove dust.

For added protection, unplug the device from the wall outlet and disconnect the cables to

avoid damage to this device during lightning activity or power surges.

Upon completion of any service or repairs to this device, ask the service technician to

perform safety checks to determine that the device is in safe operating condition.

Do not open the device. Do not perform any servicing other than that contained in the

installation and troubleshooting instructions. Refer all servicing to qualified service

personnel.

This device should not be used in an environment that exceeds 104º F (40º C).

SAVE THE ABOVE INSTRUCTIONS

Note to CATV System Installer —This reminder is provided to call the CATV system installer’s

attention to Article 820.93 and 820.100 of the National Electric Code, which provides

guidelines for proper grounding and, in particular, specifies that the Coaxial cable shield shall

be connected to the grounding system of the building, as close to the point of cable entry as

practical.

Chapter 1: Safety and Regulatory Information

SURFboard SBG6782-AC Wireless Gateway User Guide

FCC STATEMENTS

FCC Interference Statement

This equipment has been tested and found to comply with the limits for a Class B digital

device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable

protection against harmful interference in a residential environment. This equipment

generates, uses, and can radiate radio frequency energy and, if not installed and used in

accordance with the instructions, may cause harmful interference to radio communications.

However, there is no guarantee that interference will not occur in a particular installation. If

this equipment does cause harmful interference to radio or television reception, which can be

determined by turning the device off and on, the user is encouraged to try to correct the

interference by one or more of the following measures:

Reorient or relocate the receiving antenna.

Increase the separation between the device and receiver.

Connect the equipment into an outlet on a circuit different from that to which the receiver

is connected.

Consult the dealer or an experienced radio/TV technician for help.

This device complies with Part 15 of the FCC Rules. Operation is subject to the following two

conditions: (1) This device may not cause harmful interference, and (2) This device must

accept any interference received, including interference that may cause undesired operation.

FCC CAUTION: Any changes or modifications not expressly approved by Motorola for

compliance could void the user’s authority to operate the equipment.

FCC Radiation Exposure Statement

This equipment complies with FCC radiation exposure limits set forth for an uncontrolled

environment. To comply with the FCC RF exposure compliance requirements, the separation

distance between the antenna and any person’s body (including hands, wrists, feet and

ankles) must be at least 8 inches (20.3 centimeters).

This transmitter must not be co-located or operating in conjunction with any other antenna or

transmitter except those already approved in this filing.

The availability of some specific channels and/or operational frequency bands are country

dependent and are firmware programmed at the factory to match the intended destinations.

The firmware setting is not accessible by the end user.

Chapter 1: Safety and Regulatory Information

SURFboard SBG6782-AC Wireless Gateway User Guide

INDUSTRY CANADA (IC) STATEMENT

This device complies with RSS-210 of the Industry Canada Rules. Operation is subject to the

following two conditions:

This device may not cause interference, and

This device must accept any interference, including interference that may cause undesired

operation of the device.

CAN ICES-3 (B)/NMB-3 (B)

In Canada, RLAN devices are restricted from using the 5600-5650 MHz frequency band.

CAUTION: To reduce the potential for harmful interference to co-channel mobile satellite

systems, use of the 5150-5250 MHz frequency band is restricted to indoor use only.

High power radars are allocated as primary users (meaning they have priority) of 5250-5350

MHz and 5650-5850 MHz frequency bands. These radars could cause interference and/or

damage to License Exempt–Local Area Network (LE-LAN) devices.

IC Radiation Exposure Statement

IMPORTANT NOTE: This equipment complies with IC radiation exposure limits set forth for an

uncontrolled environment. This equipment should be installed and operated with a minimum

distance of 20 cm between the radiator and your body.

AVIS D'INDUSTRIE CANADA (IC)

Cet appareil est conforme à la réglementation RSS-210 d'Industrie Canada. Son utilisation est

assujettie aux deux conditions suivantes :

Cet appareil ne doit pas causer d'interférences et

Cet appareil doit accepter toute interférence reçue, y compris les interférences causant un

fonctionnement non désiré.

CAN ICES-3 (B)/NMB-3 (B)

Au Canada, les appareils de réseau local sans fil ne sont pas autorisés à utiliser les bandes de

fréquence 5600-5650 MHz.

AVERTISSEMENT: afin de réduire les risques de brouillage préjudiciable aux systèmes de

satellites mobiles utilisant les mêmes canaux, les dispositifs fonctionnant dans la bande 5150-

5250 MHz sont réservés uniquement pour une utilisation à l'intérieur

Les radars à haute puissance sont définis en tant qu'utilisateurs principaux (c.-à-d. prioritaires)

des bandes de fréquences 5250-5350 MHz et 5650-5850 MHz. Ces radars peuvent causer de

l'interférence ou des dommages susceptibles de nuire aux appareils exempts de licence–

réseau local (LAN-EL).

Déclaration de IC sur L'Exposition aux Rayonnements

NOTE IMPORTANTE:cet équipement est conforme aux limites d'exposition aux rayonnements

établies par IC pour un environnement non contrôlé. Cet équipement doit être installé et utilisé

de manière à maintenir une distance d'au moins 20 cm entre la source de rayonnement et

votre corps.

Chapter 1: Safety and Regulatory Information

SURFboard SBG6782-AC Wireless Gateway User Guide

Wireless LAN Information

This device is a wireless network product that uses Direct Sequence Spread Spectrum (DSSS) and

Orthogonal Frequency-Division Multiple Access (OFDMA) radio technologies. The device is

designed to be interoperable with any other wireless DSSS and OFDMA products that comply with:

The IEEE 802.11 Standard on Wireless LANs (Revision AC, Revision B, Revision G, and Revision

N), as defined and approved by the Institute of Electrical Electronics Engineers

The Wireless Fidelity (Wi-Fi) certification as defined by the Wireless Ethernet Compatibility

Alliance (WECA).

Restrictions on the Use of Wireless Devices

In some situations or environments, the use of wireless devices may be restricted by the

proprietor of the building or responsible representatives of the organization. For example, using

wireless equipment in any environment where the risk of interference to other devices or services

is perceived or identified as harmful.

If you are uncertain of the applicable policy for the use of wireless equipment in a specific

organization or environment, you are encouraged to ask for authorization to use the device prior

to turning on the equipment.

The manufacturer is not responsible for any radio or television interference caused by

unauthorized modification of the devices included with this product, or the substitution or

attachment of connecting cables and equipment other than specified by the manufacturer.

Correction of the interference caused by such unauthorized modification, substitution, or

attachment is the responsibility of the user.

The manufacturer and its authorized resellers or distributors are not liable for any damage or

violation of government regulations that may arise from failing to comply with these guidelines.

Note: The use of the 5150-5250 MHz frequency band is restricted to Indoor Use Only.

SECURITY WARNING: This device allows you to create a wireless network. Wireless network

connections may be accessible by unauthorized users. For more information on how to protect

your network, see Change the Default Username and Password in this guide for instructions or

visit the ARRIS Support website at www.arris.com/consumers.

CARING FOR THE ENVIRONMENT BY RECYCLING

When you see this symbol on an ARRIS product, do not dispose of the product with

residential or commercial waste.

Recycling your ARRIS Equipment

Please do not dispose of this product with your residential or commercial waste. Some

countries or regions, such as the European Union, have set up systems to collect and

recycle electrical and electronic waste items. Contact your local authorities for

information about practices established for your region. If collection systems are not

available, call ARRIS Customer Service at 1-877-466-8646 for assistance.

SURFboard SBG6782-AC Wireless Gateway User Guide

Chapter 2

Getting Started

Introduction

Welcome to the next generation of ultra high-speed Wi-Fi gateways. The ARRIS SURFboard®

SBG6782-AC Wireless Cable Modem Gateway with MoCA® (Multimedia over Coax) provides

wireless high-speed data and multimedia service access on your home or small business

network. With built-in MoCA technology, the SBG6782-AC also provides high-speed Internet

access to multiple MoCA devices using the existing coaxial cable connection in your home. The

SBG6782-AC includes a Wi-Fi Pairing option for quick and easy connections for your

WPS-enabled wireless devices.

This guide provides instructions for installing and configuring your SBG6782-AC, setting up a

secure wireless network connection, and managing your gateway and network configurations.

In The Box

Before installing the SBG6782-AC, check that the following items are also included in the box.

If any items are missing, please call ARRIS Technical Support at 1-877-466-8646 for assistance.

Table 1. SBG6782-AC Package Contents

Item

Description

SBG6782-AC

Wireless Gateway

DOCSIS 3.0 high-speed cable wireless

modem and router with MoCA

Power Cord

Power cord for an electrical wall outlet

connection

Ethernet Cable

Standard Category 5 (CAT5) or higher

network cable

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