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Two-Year Limited Warranty
Andover Audio warrants your product against manufacturing defects and
workmanship to the initial purchaser for a period of two (2) years from the date
of delivery to customer. Andover Audio will repair or replace the unit as necessary
to restore proper operation. This warranty covers both parts and labor for the
warranty period. The warranty excludes physical damage caused by accident or
abuse outside of our control, or if the unit is damaged due to incorrect packing.
You are responsible for return shipping. The warranty covers defects but
excludes normal wear items such as turntable belts and stylii. If you think you
need warranty service, please contact us to obtain an RMA (Return Merchandise
For more information on returns and exchanges, please visit www.andoveraudio.
com/pages/returns-and-exchanges.
If your unit was purchased from a local dealer, contact them rst. They may be
able to resolve some issues without requiring a return.
An important note about natural wood products
Model-One products and accessories are constructed using natural solid
hardwoods and hardwood veneers. While every effort is made to assure
consistency in the process and nishing, variation in grain and color is a normal
part of the natural beauty that makes each item unique. Because of this, Andover
cannot guarantee a perfect match between any two units.
Care and Cleaning
Clean the natural wood surfaces only with cleaning products specically made
for ne furniture and hardwood surfaces. Never use harsh cleaners containing
chlorine, or other household “multi-purpose” cleansers. If the nish becomes
dull it may be restored to its like-new sheen by careful application of Tung Oil or
similar nishing oils.
Service
Should you encounter a problem that you are unable to solve, please contact
customer service at support@andoveraudio.com, or the dealer that sold you your
unit. If you must return your unit for any reason, it must be safely packed and
shipped in its original carton and packing material. Damage that is the result of
improper packaging is not covered by the warranty.
Andover Audio subscribes to a program of continuous improvement. As a result,
some product features and characteristics may change without prior notice.
