Alpine WIN258 Manuel utilisateur

WIN258

Alpine's Rain Forest Waterfall

Edition

Limited Warranty Information

Thank you for choosing an Alpine product! We aim to please with our wide range of products

including Fountains, Birdbaths, Statuary, and Pond Supplies & More. All of our products are

constructed from the highest quality materials. In the event that we have not achieved our usual

standard of excellence, we will repair or replace, at our discretion within the warranty period. A valid

proof of purchase with the purchase date clearly indicated must be provided. Photos of defective

merchandise will also be required to help distinguish the actual cause of the defect. Please read

below for a detailed description of warranty coverage.

Water Damage

Alpine products are not manufactured to withstand extreme temperatures. Improper

storage that allows water to freeze within a product may cause damage, is considered

negligence and will not be covered under this warranty. The use of “hard water” and/or

caustic cleaners can affect the painted or other finishes. Failure to keep the unit clean and

use of such additives/cleaners will also void the warranty. Please note: for fountains, it is

normal for some splashing to occur and protecting the immediate surfaces is not the

responsibility of Alpine Corporation

Paint & Color (Retention and/or Loss)

The use of water will cause natural erosion to the color. This area can be touched up

using standard paint. The paint is designed protect the entire finish against breakdown of

color. As with any product, all finishes with time will gradually fade and discolor. The

warranty will only cover against severe or complete fading within the first year from date of

purchase with the above exclusion.

Procedure/Service

Should a warranty/claim be needed, you should contact the retailer from whom you

purchased the product. If that is not an option, you can contact Alpine Corporation at

www.alpine4u.com. When contacting Alpine Corporation, you must be prepared to show

proof of purchase, provide photographs and any other information needed to validate your

claim. This may be necessary to distinguish between a partial or complete replacement of

a defective product. The warranty does not cover any items with multiple parts; the

warranty will ONLY cover the individual component of the unit/item that may be defective.

Replacement parts can be made available to a consumer through the original selling party,

or an approved parts retailer. If this is not an option, contact our customer service

department. Item is covered under one year limited warranty from the date of purchase.

When requesting replacement parts due to a warranty claim after 30 days of purchase,

credit card information will be requested for shipping charges.

Not Covered Under Warranty

The limited warranty will NOT cover cases of damages due to

1. Damages caused in Transit

2. Inadequate care and/or neglect

3. Environmental and/or natural elements

4. Immersion in water, unless specified

5. Improper Installation/Storage and/or Maintenance

This warranty is void if the product has been damaged by accident, misuse, negligence, improper

installation and/or modifications have occurred. This includes any and/or all defects arising out of

freezing water damage, hard water damage, failure to keep the unit clean and free of harmful

additives such as bleach, chlorine, etc…. which affects the paint and/or parts. This warranty also

does not cover any additional charges or installation, removal, disposal and/or shipping costs or

consequential damage associated with any warranty claim

Assembling & Using Your Product

Unpack all components carefully. Please check to ensure all parts have been

removed from the packaging. There some splashing may occur.

Components:

Fountain Top

Fountain base

Submersible Pump

Transformer

Splash Cover

Assembling:

Place the fountain base on a smooth & level surface

Pull out the LED light cords through the side opening & connect to the

transformer

Connect the vinyl tubing into the water pump; adjust the flow control to

the lowest setting to avoid splashing until the fountain is completely

assembled. Place the pump back into the reservoir

Gently pour water into the fountain, being careful not to overflow and

cause splashing. Make sure the water completely submerges the pump

and the water runs clear during operation. Plug pump cord into your

local power supply & make sure that there is no water around the plug &

always keep the power source in a dry place. (Fill the water in the area

#1 shown above)

oNOTE: We recommend that you use distilled water to prevent

scale build-up. The first time you operate the pump it can take

up to 5 minutes for the air to be completely expelled and water

begins to flow properly.

Trouble Shooting & Caution

If you have any questions and/or problems, please contact the retail store you

purchased this fountain.

If your pump fails to run

Check the circuit breaker or try a different outlet to make sure the pump is

receiving electrical power.

Check the pump discharge and tubing for any kinks and/or obstructions

Any buildup obstructing the water flow can be flushed with a garden hose

Check the rotor by removing the front cover & plate to access the impellor area.

Turn the rotor and make sure that the rotor is not jammed or broken

If your pump “spews”

Check the water level to make sure the pump is completely submerged and

there if enough water in the basin to operate your fountain. Not having enough

water will cause your pump to spew

If your pump is making abnormal loud noises

Disconnect the pump from the electrical power supply and remove the front

cover & plate

Carefully grip the impeller and gently pull the impeller/rotor assembly out of the

pump housing

Rinse the impeller/rotor assembly and clean the cavity with clean water. If

breakage or damage is found, contact your local retailer for part

Fountain Care

We recommend to use Alpine’s all natural cleansing formula to eliminate foam,

lime scale and calcium buildup, fight mineral deposits, leave water crystal clear,

help prevent staining, remove organic contaminants and treat discolored water.

This formula will help prevent pump damage due to hard water build up.

i. For small sized fountains holding water up to 7liters of water, we

recommend Alpine Item # PPL100

ii. For larger sized fountains holding water over 7liters of water, we

recommend Alpine Item # PPL102

iii. For more information please visit www.alpine4u.com

Caution

oAlways unplug the pump from the electrical outlet before

cleaning & handling

oUses with clean water only, do not place the fountain and/or

parts in any other liquid.

oPeriodically change water & clean the pump to keep free

from micro-organisms

oDisconnect and store the unit in a dry place if not in use for

an extended period of time

oDo not operate with water above 90°F or 30°C

oDo not lift, carry or pull the pump by the power cord

oDo not exceed the maximum voltage & wattage on

transformer

oNEVER LET THE PUMP RUN DRY

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