Troubleshooting
FAQs:
Q: Someone has tried to remove the AL-KO Secure and damaged the
wheel whilst doing this. What should I do?
A: If the wheel is damaged you will need to visit the AL-KO Approved Service
Workshop. The wheel and axle must be examined.You will find details of
your nearest AL-KO workshop on our website www.al-ko.co.uk or in your
chassis manual. Roadside assistance associations are not approved
service dealers.
Q: Someone has tried to steal my caravan. The AL-KO Secure has been
so severely damaged that I can only remove it with difficulty.
Who can help me?
A: Report the attempted theft to police and your insurance company. Then
contact your AL-KO Service Workshop or phone the AL-KO secure line for
advice 0870 7576788.
Q: I have purchased a second hand caravan with AL-KO Secure.
What do I have to do?
A: We recommend you purchase a new barrel lock. Tel: 0044 121 5050400
Q: I have misplaced or lost my key. What do I have to do?
A: Phone the following number: 0044 121 5050400.
You can contact us from Monday to Friday between 9.00 am and 5.00 pm
GMT. Have your registration card and your password to hand. A replacement
fee will be charged
Q: I have lost my registration card. What do I have to do?
A Phone the following number: 0044 121 5050400.
You will receive a new registration card if you can prove to us that you
are the owner of the AL-KO Secure. You must give us you password as
well. (A replacement fee will be charged)
Q: I have a tandem axle caravan which lock do I fit first?
A Fit the front lock first by aligning the wheel so the receiver can be seen in the
centre of the rim opening. Chock front wheel and opposite wheel. Jack the
caravan (AL-KO recommends using the side lift jack) until the wheel is clear
of the ground. Fit the second lock by aligning the wheel as descibed above.
