AES global IGate Prime 6 4G Manuel utilisateur

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LIGHTNING PRONE AREAS MUST USE SURGE PROTECTION

FOR POWER SUPPLY!

Optional

Exit Button Separate

lock PSU

Magnetic

Lock

Driveway

Gates

Gate

Controller

N/C

Relay1

Relay 2

COM

N/C

N/O

COM

N/C

N/O

Relay Connections

See overleaf for

more PCB details

Turn Over

Site Wiring

TIP: Most technical calls received are due to installers using CAT5 or alarm cable

to power the unit.

NEITHER are rated to carry enough power! ( 1.2amp peak )

Please use the following cable:

Up to 2 metres ( 6 feet ) –Use minimum 0.5mm2( 18 gauge )

Up to 4 metres ( 12 feet ) –Use minimum 0.75mm2 ( 16 gauge )

Up to 8 metres ( 24 feet ) –Use minimum 1.0mm2( 14 gauge )

POWER CABLE KEEP POWER SUPPLY AS CLOSE AS POSSIBLE.

Power

Consumption:

Standby = 80mA

Peak = 1.2A

INGRESS PROTECTION

We recommend sealing all entry holes for prevention of insects that can

cause issues with a risk of shorting out components.

To maintain the IP55 rating please follow the sealing instructions included.

(also available online)

Power

DC24v IN

(Polarity Protected)

iGate Enclosure

(Install at height to allow the

internal antenna to find signal.)

DC Power Cable

(1.0mm2–8m MAX)

Keep PSU as close to the unit as possible

& Do not share PSU with other devices.

iGate Prime 6 4G - Advanced GSM Switch

STILL HAVING TROUBLE?

Find all of our support options such as Web Chat,

Full Manuals, Customer Helpline and more on

our website:

WWW.AESGLOBALONLINE.COM

* ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RE-STOCKING FEE * See full T&C’s on our website

Note: PSU not supplied.

Can be purchased separately. 24v DC 1.2A peak.

SIM Preparation

Ensure you read all instructions before

continuing.

The SIM cards provided need activated

before use. Follow the instructions

provided or visit our telecoms website for

more details:

www.aesglobaltelecom.com

Ensure there is good

4G signal on site. 4G

units will fall back to

3G service in some

countries.

SITE SURVEY

This product requires a regular voice & SMS SIM card.

Do not use a data only SIM, as this will not work in the unit.

Set up on a bench in workshop

BEFORE going to site.

Program the unit in the comfort

of your work bench and call

technical support should you

have any questions.

Please read this entire manual before installing this

product. A full comprehensive manual is available on

our website for additional information.

SIM ORIENTATION

ALWAYS ensure the system is

switched OFF when adding or

removing your SIM card and ensure

the orientation is correct.

CONNECTION TO NETWORK

Quick Flashing =Standby | Constant ON/OFF = Searching

ALTERNATIVE WIRING EXAMPLE

MODEM LED

INDICATOR

Wiring Connections

( LINKING WITH SECONDARY RELAY IS OPTIONAL )

INTERCOM

SECONDARY

INTERCOM

SECONDARY

MAGNETIC LOCK

STRIKE

LOCK

ALTERNATIVE WIRING EXAMPLE

( LINKING WITH SECONDARY RELAY IS OPTIONAL )

LOCK POWER

SUPPLIES

ARE NOT

INCLUDED AS

PART OF THE

KIT.

SIM

PCB Status LEDs

SOLID RED = PCB POWERED ON

SOLID RED +BLUE FLASHING = SEARCHING

SOLID RED + BLUE FLASHING + GREEN FLASHING = SUCCESSFULLY CONNECTED

DETECT

Gate Position

Limit switch

(optional)

OPEN

Exit Button

(optional)

Relay 1Relay 2

Tip: All main connections are pre-wired. Below are

optional wiring additions for 3rd party controllers.

Note: The supplied enclosure is fully sealed. You will need to drill a hole in the wall of the enclosure

then secure each half of the supplied cable gland into place to ensure the waterproof seal in intact.

(ensure you do not drill the hole larger than the gland supplied)

iGate Prime 6 4G - Advanced GSM Switch

STILL HAVING TROUBLE?

Find all of our support options such as Web Chat,

Full Manuals, Customer Helpline and more on

our website:

WWW.AESGLOBALONLINE.COM

* ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RE-STOCKING FEE * See full T&C’s on our website

CHANGE APN (for VoLTE / 4G services)

Check with your network provider for the correct APN for 4G data.

Once you have confirmed the APN enter it in place of ‘APNinfo’ in an SMS to the intercom.

via SMS

(if connected to network)

9999#97APNinfo#

Passcode APN info

for SIM

network

Command

(add APN)

The system will be pre-programmed with the APN for the Vodafone network. If you wish to

use a different network then the correct APN must be set for full operation.

Search for

‘APN Flyer – PRIME’

Ensure the PCB is powered on and connected

to the network with a GREEN flashing LED.

Then send the below text as an SMS to the

intercom Sim number. A power reboot is

required after the ‘OK’ reply message is

received back.

RESERVED FOR NEW APN

PROCESS IN DEVELOPMENT

Download the programming app.

‘Cellcom Prime Programmer’

Note: Slight differences will be seen between the Android and iOS app versions, any major differences will be highlighted in the screenshots below.

Tip: New app release late 2021

Tip: This product is programmed via SMS.

This app is designed to assist with creating

the correct text strings. The app does not

directly control the intercom!

details

Programming an EXISTING Install

1.) Go to MORE>CLIENT LIST to reveal the

screen shown.

2.) iPhone users press the info symbol.

Android users press and hold the client, and

then press upload to begin programming.

Programming a Brand-New Install

Press SETTINGS to reveal the

screen shown. This screen will

store details for the client.

Note: You need to send the SMS message created by the app to the intercom SIM number and receive the ‘OK’ reply for correct programming. .

Enter up to 8 numbers per

SMS for CallerID & press

save to create the text string.

(max 250 separate numbers)

Download the App and Accept

all permissions when the app is

opened

9999#72telephonenumber#

Direct SMS

Add Caller ID Numbers

Basic Programming Setup

iGate Prime 6 4G - Advanced GSM Switch

STILL HAVING TROUBLE?

Find all of our support options such as Web Chat,

Full Manuals, Customer Helpline and more on

our website:

WWW.AESGLOBALONLINE.COM

* ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RE-STOCKING FEE * See full T&C’s on our website

RESERVED FOR NEW APP IN DEVELOPMENT.

RELEASE DUE LATE 2021

INFORMATION (SMS Reply Examples)

VOLUME CONTROL

NOT USEABLE IN THE

iGATE RANGE

DIALING TIMES

NOT USEABLE IN THE

iGATE RANGE

SERVICE CALLS

Prevent SIM being turned

off due to inactivity.

INFORMATION

Check firmware version,

signal levels and stored data

PASS CODES

Programmer and user pass

codes

RELAY TIMES

Change relay pulse times

NOTIFICATIONS

Turn on SMS notifications

when gates triggered.

KEYPAD PROGRAMMING

NOT USEABLE IN THE

iGATE RANGE

AUTO RELAY TIMES

Time clock automatic

opening and closing times

CLIENT INFORMATION

Adjust, add or delete clients

on your client list

DO NOT DISTURB

NOT USEABLE IN THE

iGATE RANGE

CLOCK SYNC

Turn on Auto-clock sync

after power failures PROX PROGRAMMING

NOT USEABLE IN THE

iGATE RANGE

Advanced Programming Setup

Note: You need to send the SMS message created by the app to the intercom SIM number

and receive the ‘OK’ reply for correct programming. .

STORED NUMBERS

I=Dial IN Caller ID number.

N = Another message to follow

E = End of messages

RELAY STATUS

OPEN –Shows status of the input

terminals called DETECT - Can be used

with a limit switch. Relay status shown to

check if any relay is latched.

Last 6 digits of caller ID user phone number

ACTIVITY LOG

Use this to see who used the intercom and when. Which

pin codes were used, who used caller ID, who answered

the call.

TIP: Time and date is in international military format.

Firmware:Cellcom Prime

V2.0.1

Network mode:4G

Date:22/06/21

Time:12:14

Signal level:18

APN:wap.vodafone.co.uk

SIGNAL STRENTH

Will reply with signal range 1-31.

Min signal level should be 10 on

4G systems

Tip: New app release due late 2021

iGate Prime 6 4G - Advanced GSM Switch

STILL HAVING TROUBLE?

Find all of our support options such as Web Chat,

Full Manuals, Customer Helpline and more on

our website:

WWW.AESGLOBALONLINE.COM

* ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RE-STOCKING FEE * See full T&C’s on our website

I1:987654321,

I2:321654987,

I3:658974125,

I4:96857412,

I5:78451254,

I6:96352876, E

1345-05/06/21-CID-543210

0840-04/06/21-CID-995555

1015-02/06/21-CID-995555

0840-02/06/21-CID-543210

0930-01/06/21-CID-543210

SIM MAINTENANCE

If using a pre-pay casual SIM card it will need topped up occasionally. It is recommended to

advise the home owner / end user to register the SIM card on the provider’s web site if

available. Most major networks allow registration of card payment details for an auto top up

feature, which means they will automatically top up your intercom when the balance runs

low or in some cases, they offer a low balance reminder to be sent if they do not wish the

auto top up feature.

ENVIRONMENTAL INFORMATION

Using End User App to Manage Gates

WARRANTY

Please note, by installing this product, you are accepting the following warranty terms:

1. The manufacturer’s warranty is a “return to base” 2 year warranty from date of manufacture. This means that any suspected defective

components or items are returned to the manufacturer’s agent for investigation and diagnosis and returned at the cost of the customer.

2. The warranty does not cover, nor is the manufacturer or agent responsible for any of the following whatsoever: Storm damage,

lightning or surge damage, flooding, accidental damage, vandalism or deliberate damage, un-explained corrosion or unusually harsh

environments, failure of telephone networks, future un-interoperability between the product and network providers which cause mal-

function due to changes implemented by the phone providers after manufacture of the product, or that which is outside of control of

the manufacturer (e.g. 2G, 3G switch off, removal or inability to obtain VOLTE service), and damage due to inaccurate installation.

3. The manufacturer in no way accepts liability for any of the following incurred due to a product defect: Cost of attending site,

inconveniences, labor rates, time lost, loss to or damage to property, security breaches, late payment clauses or breaches of any

contracts between the installer and the client.

4. This is a professional install product only. The product is a component of an overall system. Therefore, it is the responsibility of the

installer to certify the safety and compliance of the overall finished system. As soon as this product is fixed to another item, or

connected to another third-party device, then the product has been modified, and compliance with local regulations in the country of

install is strictly the responsibilityof the installer.

5. Re-stocking fees may apply to items returned that are found to be non-defective. Complete units will also attract a re-stocking fee if

returned for credit, regardless if a defect is discovered or not. Re-stocking fees may vary depending on the condition of the item being

returned, and whether it can be determined as in brand new condition. The warranty terms do not entitle customers to an automatic full

refund. For more details on returns procedures and re-stocking fees, contact the agent.

6. Items with physical signs of surge damage are not covered by warranty. Items with visible signs of surge damage will only be covered

by warranty if photographic evidence is provided from site, showing surge protection has been installed.

Full warranty terms and conditions available upon request to AES Technical Department.

SWITCH MAINTENANCE

Bug ingress is a common issue in unit failures. Ensure that all components are sealed

accordingly and check occasionally. (Do not open the panel in the rain / snow unless correctly

equipped to keep the internals dry. Ensure the unit is securely closed after maintenance)

The equipment that you bought has required the extraction and use of natural resources for its

production. It may contain hazardous substances for the environment. In order to avoid the

dissemination of those substances in our environment and to diminish the pressure on the natural

resources, we encourage you to use the appropriate take-back systems. Those systems will reuse or

recycle most of the materials of your end-of-life equipment.

The crossed-bin symbol marked in your device invites you to use those systems.

If you need more information on the collection, reuse and recycling systems, please contact your local or

regional waste administration. You can also contact AES Global Ltd for more information on the

environmental performances of our products.

Basic SMS Strings to Manage Gates

Download the App and

Accept all permissions

when the app is opened

Select

Settings > Phone

Number

Enter the intercom

SIM number and

press SAVE

Switch between

output 1 and 2

Unlatch

Allow held open gates

to close via SMS.

Latch

Hold open gates via

SMS.

Trigger

Speed dial

gates to open

Download the user app.

‘Cellcom Prime’

Function

CMD String (SMS)

Manually trigger,latch or unlatch relay by SMS.

X = Relay Function.

(1 = Trigger relay 1, 2 = Latch relay 1, 3 = Unlatch relay 1)

(4 = Trigger relay 2, 5 = Latch relay 2, 6 = Unlatch relay 2)

1234

#X#

Check Intercom Status

(min signal level required for full operation is 10)

*20

Check Stored Numbers

O = Dial out number. I = Dial in number.

N = Another message. E = End of messages.

*21

Check Relay Status

*22

Events Log (check last 20 events, most recent first)

CID = caller ID used;

*23

Add Caller ID Number (max 250)

(14 digits maximum)

9999#

72number#

Change Relay Time

Time

= 1-9999 seconds

9999#

50time#

Enable Latching via DTMF (Disabled by Default)

X = 0 or 1 (0 = Disable, 1 = Enable)

9999#

95X#

Factory Reset (Default Everything)

9999

#999#

iGate Prime 6 4G - Advanced GSM Switch

STILL HAVING TROUBLE?

Find all of our support options such as Web Chat,

Full Manuals, Customer Helpline and more on

our website:

WWW.AESGLOBALONLINE.COM

* ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RE-STOCKING FEE * See full T&C’s on our website

Did you know AES Global also has a GSM central heating control

unit available the i-heat. Control your central heating and hot

water with a touch of a button using the our simple to use app!

For more information about i-Heat visit www.iheatglobal.com

TROUBLESHOOTING

Symptoms caused

Problem/error

Solution

No LEDs on.

The unit will not power up.

Check power supply voltage at intercom is 23.4v DC or more. Cable

length from PSU to intercom should be less than 8 meters and in

1.0mm2 cable for this distance. See cable guide on page 1 of this

manual. Check the fuse.

No green CPU light

The unit powers up but is not

showing network reception

or will not respond to SMS.

This means the unit is not able to detect the network for some

reason.

-Power off the unit, remove the SIM and check it in a mobile phone

to verify it can make a call and has calling credit if it is a Pay As You

Go SIM.

Disable any PIN code request if active on the SIM card.

Check the SIM is a standard voice capable SIM. If you are unsure,

contact your SIM card provider to verify.

Check the reception is medium or good. Poor reception is not

sufficient.

-Power off, remove the SIM, use fine sand paper to lightly sand the

SIM pads and contacts on the GSM unit, lightly bend the contacts

upwards so that they make better contact with the SIM and try

again.

Change to an external antenna.

External Antenna Details

Ensure the cable does not have too many sharp bends.

Check the height of the antenna and make sure it is not inside a

metal enclosure.

-Check correct power cable size for cable length from PSU. Refer to

manual for guidelines

The caller ID function

does not work.

Incorrect programming or

poor signal

If your number is a private or number withheld, then it will not

work.

Ensure the number is programmed as you would normally dial it

from another phone.

- Ensure you have adequate GSM signal at the intercom by sending

*20# as a text.

Manufacturer: Advanced Electronic Solutions Global Ltd

Address: Unit 4C, Kilcronagh Business Park, Cookstown, Co Tyrone, BT809HJ, UK

Complies with the following essential requirements for 2014/53/EU:

ETSI draft EN 301 489-1 V2.1.1 (2017-02) (Electromagnetic compatibility)

ETSI draft EN 301 489-52 (2016-11) (Electromagnetic compatibility,specific to cellular)

(2G bands 900/1800, 3G band1,8 LTE bands 1, 3, 7, 8, 20).

Test report number LCS181101028AEA

ETSI EN 301 511 V12.5.1 (2017-03) (3.2 of directive 2014/53/EU)

ETSI TS 151 010-1 V12.8.0 (2016-05) (Digital cellular telecoms compliance)

Test report number LCS181101028AEB

ETSI EN 301 908-1 V11.1.1(2016-07) (IMTCellular networks, 3.2 of directive 2014/53/EU)

ETSI EN 301 908-2 V11.1.2(2016-07) (CDMA spread / UTRA FDD)

Test report number LCS181101028AEC

ETSI EN 301 908-13 V11.1.2 (2017-07) (E-UTRA and UE standards)

Test report number LCS181101028AED

EN 62311 :2008 (Electromagneticsafety and human exposure)

Test report number: LCS181101028AEE

EN 60950-1, (A1, A11, A12, A2)

EN 62311

IEC 60950 (IT equipment safety)

Test report number: LCS181101029AS

The notified body is: Micom Labs (CAB number 2280).

This declaration is issued under the sole responsibility of the manufacturer.

Signed by:

Paul Creighton, Managing Director. Date: 4th Dec 2018

2280

FCC Id: 2ALPX-PRIME6-XXXX-ZZ-4GA-YYY

(XXX = style & color, YYY is brand label, ZZ is mounting

style)

Grantee: Advanced Electronic Solutions Global LLC

This device complies with Part 15 of FCC rules.

Operation is subject to the following two conditions: (1)

this device may not cause harmful interference, and (2)

this device must accept any interference received,

including interference that may cause undesired

operation.

Output power listed is ERP below 1GHz for Part 22 and

EIRP above 1GHz for Part 24. RF

exposure compliance is addressed for 1.1310 and 2.1091

MPE limits. The antenna(s) used

for this transmitter must be installed to provide a

separation distance of at least 20 cm from

all persons.

End Users must be provided with transmitter operation

conditions for satisfying RF exposure compliance.

Reset / Default Unit 1) Power off the unit. (approx 60 secs)

2) Make a link across the terminals

marked OPEN.

3) Switch on power

4) After several seconds the relay will

click.

5) The unit will then clear memory and

be defaulted

6) Remove the link and wait around 20

seconds.

Note: Performing this process will

remove all current programming

including saved users & access codes.

This product is not a complete product until fully installed. It is therefore

considered a component part of an overall system. The installer is responsible to

check that the end installation complies with local regulatory requirements. This

equipment forms part of a “fixed installation”.

24v DC IN OPEN

Terminals

STILL HAVING TROUBLE?

Find all of our support options such as Web Chat, Full Manuals, Customer

Helpline and more on our website:

WWW.AESGLOBALONLINE.COM

+44 (0)288 639 0693

iGate Prime 6 4G - Advanced GSM Switch

STILL HAVING TROUBLE?

Find all of our support options such as Web Chat,

Full Manuals, Customer Helpline and more on

our website:

WWW.AESGLOBALONLINE.COM

* ALWAYS TEST THE UNIT ON SITE BEFORE INSTALLATION TO AVOID RE-STOCKING FEE * See full T&C’s on our website

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