Advanced Bionics Marvel CI Manuel utilisateur

Marvel CI

Bluetooth Resource

Marvel CI Bluetooth Resource

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Use Marvel CI with Integrated Bluetooth

•Make phone calls

•Stream music and videos

•Adjust volume, program, and progressive levels

•Perform a Device Check

Connect to Bluetooth with Marvel CI

•Connect to Android devices

•Connect to Apple devices

•Switching between Bluetooth devices

•Connecting to computers, tablets, and smartwatches

Connect to the AB Remote Mobile App with Marvel CI

Troubleshoot Bluetooth Connections with Marvel CI

•Troubleshooting steps

•Connectivity in the car

•Audio routing

•Disabling touch sounds and notifications

•Adjusting sound quality of phone calls

General Bluetooth Frequently Asked Questions

•How does Bluetooth work?

•Bluetooth profiles

•Bluetooth Low Energy (LE) versus Bluetooth Classic

Marvel CI

Bluetooth Resource

Use Marvel CI with Integrated Bluetooth

How can recipients use their Marvel devices with integrated Bluetooth?

Marvel CI is compatible with Bluetooth-enabled smartphones, tablets, and smartwatches, including Apple,

Android, and any mobile phone that supports Bluetooth. See the Bluetooth and Mobile App Compatibility

Guide for more information.

Some functionality can be achieved by connecting Marvel CI to Bluetooth-enabled phones, tablets, laptops,

and smartwatches. Other functionality can be achieved by connecting Marvel CI to the AB Remote mobile

application.

MOBILE DEVICE

BLUETOOTH

AB REMOTE MOBILE APP

STREAM MUSIC AND MEDIA 

STREAM PHONE CALLS 

STREAM VIDEOS 

STREAM SKYPE, WHATSAPP,

FACETIME



ADJUST BALANCE AND VOLUME 

CHANGE PROGRAMS 

CHANGE PROGRESSIVE LEVELS 

PERFORM A DEVICE CHECK 

REVIEW BATTERY LEVEL AND USAGE 

Marvel CI

Bluetooth Resource

Connect to Bluetooth with Marvel CI

Can recipients connect Marvel CI to an Android Phone?

Yes. See the Bluetooth and Mobile App Compatibility Guide for a list of compatible Android models.

1. Tap on the Settings icon. If this icon is not visible on the home screen, it can be found with the other

apps on the recipient’s device.

2. In the settings menu, tap on Connections.

3. In the Connections menu, tap on the slider to turn Bluetooth on.

4. You will see this screen when you tap on Bluetooth.

Marvel CI

Bluetooth Resource

5. Connect the M Battery to Marvel CI to start the 3-minute pairing window. Once the Bluetooth has been

turned ON on the Android device, it will automatically scan for available devices.

6. On the Android phone, you will now see a message, Available Devices. If no devices appear, confirm

the recipient’s Marvel CI is in pairing mode by re-connecting the M Battery to Marvel CI and tap Scan

again.

7. The name of the recipient’s Marvel CI will appear. Tap on it to select. A message may appear on the

Android device to confirm the pairing request.

8. A connection beep will be heard in the paired Marvel CI.

9. The recipient’s Android phone is now connected to Marvel CI.

Can recipients connect Marvel CI to an iPhone?

Yes. See the Bluetooth and Mobile App Compatibility Guide for a list of compatible iPhone models.

1. Go to the iPhone home screen and tap on the Settings icon.

2. In the settings menu, tap on the Bluetooth icon.

3. Tap on the slider button next to Bluetooth to turn Bluetooth On.

4. Connect the M Battery to Marvel CI to start the three-minute pairing window.

Marvel CI

Bluetooth Resource

5. After several seconds, the customized name of the recipient’s Marvel CI will appear on the iPhone

screen under “Other Devices”. Tap on it to select.

6. You may see a message: Bluetooth Pairing Request. Click Pair.

7. A connection beep will be heard in the paired Marvel CI.

8. The recipient’s iPhone is now connected to Marvel CI.

If the recipient is using bilateral or bimodal Marvel devices, only the side selected by the hearing

healthcare provider as the “Bluetooth Side” in the programming software will be displayed in the

phone’s Bluetooth menu. The audio will still stream to both sides.

How many Bluetooth devices can be paired to Marvel CI at the same time?

Two Bluetooth devices (e.g. one smartphone and one tablet) can be paired with Marvel CI. Only one Bluetooth

device can be connected at a time.

What is the difference between pairing and connecting?

Pairing is the process of establishing a link between two devices, allowing them to communicate with one

another. Connecting happens when the two devices are actively exchanging information. For example, Marvel

CI can be paired to a device by going to the Bluetooth menu of that device, searching for devices within range,

and then selecting Marvel CI. Initiating an audio stream establishes a connection between the two devices.

How do recipients switch between one Bluetooth device connected to Marvel CI to another device?

1. Switch off Bluetooth on the device that is connected at the moment.

2. Ensure that Bluetooth wireless technology isenabled on the device that they are going to connect to.

3. Slide off the M Battery on Marvel CI and slide it back on.

4. Marvel CI will now connect to the other Bluetooth device.

Can Skype, FaceTime and WhatsApp be used with Marvel CI?

Yes. Marvel CI supports Skype, FaceTime and WhatsApp for phone and video calling. The call will be heard in

Marvel CI as with normal phone calls. If using Skype on a computer, Marvel CI needs to be paired to the

computer.

Marvel CI

Bluetooth Resource

How does Own-Voice Pickup work?

Own-voice pickup uses the microphones within the processor to pick up the recipient’s voice for transmission

via Bluetooth for phone calls. This allows the recipient to simply talk, without holding the phone up to their

mouth, when taking phone calls via Bluetooth using Marvel CI. Own-voice pickup only uses the processor

microphones; it will not use the M T-Mic or the Slim HP microphone.

Can recipients connect a Bluetooth computer to Marvel CI?

Yes, Marvel CI can connect to any computer equipped with Bluetooth.

1. Go into the Bluetooth settings menu of the computer.

2. Connect the M Battery to Marvel CI to start the three-minute pairing window.

3. Find Marvel CI which has been set for the phone calls and pair it.

4. The pairing code is 0000.

Can recipients connect a tablet to Marvel CI?

Yes, Marvel CI can connect to any tablet equipped with Bluetooth 2.1 or newer.

1. On the tablet, ensure that Bluetooth wireless technology is enabled and search for Bluetooth enabled

devices in the connectivity settings menu.

2. Connect the M Battery to Marvel CI to start the three-minute pairing window.

3. The tablet shows a list of found Bluetooth devices. Select Marvel CI from the list.

4. If the recipient is wearing their processor, they will hear a confirmation alert.

Can recipients pair Marvel CI to the Bluetooth in their car?

No. Most in-car Bluetooth systems pair with input devices, such as a phone. Marvel CI is an output device.

Can recipients use their smartwatch with Marvel CI?

Yes. As long as the smartwatch supports Bluetooth Classic profiles (A2DP and HFP). A2DP transmits

music and HFP provides the ability to make hands-free phone calls. Please be aware that not all

smartwatches support these profiles.

Marvel CI

Bluetooth Resource

Connect to the AB Remote Mobile App

1. After completing the Bluetooth pairing, download the AB Remote Mobile App. For Apple devices, visit

the App store and search for “AB Remote”. For Android devices, visit the Google Play store and search

for “AB Remote”.

2. Open the app, select “Continue” until you reach the “Restart your hearing devices” screen, then follow

the directions to restart the hearing devices. Select “Continue”.

3. When prompted, select “Pair” for each device.

4. When the Marvel device(s) are recognized, select “Connect” in blue. Please note if recipients have

bilateral or bimodal devices, both devices should show up as seen below with one “Connect” option. If

they display as separate connections, please confirm the recipient has a programmed set of devices.

Marvel CI

Bluetooth Resource

AB Remote Mobile App Notes:

1. For bilateral or bimodal Marvel devices, volume can be adjusted for both sides together or the volume

can be split to adjust each side individually.

2. Once the devices are connected in the AB Remote Mobile App, the Bluetooth pairing(s) in the phone’s

Bluetooth settings will be as follows:

3. Bluetooth LE remains in sleep mode or “Not Connected” until the AB Remote App is opened and the

connection is established. This is why the LE_L-Hearing Instrument connection will always display as

“Not Connected” in the device’s Bluetooth menu.

Marvel CI

Bluetooth Resource

Troubleshoot Bluetooth Connections with Marvel CI

Bluetooth is disconnecting and reconnecting. Why is that?

If Marvel CI is powered off, it will automatically disconnect from a paired device, such as the mobile phone.

Additional troubleshooting steps if Marvel CI is disconnecting from the phone:

• Verify that Marvel CI did not run out of battery.

• Verify Bluetooth is enabled on the recipient’s phone.

• Make sure the recipient’s phone is within range. If the recipient was out of range (10 m / 30 ft) for a

longer period of time, it may take up to two minutes for Marvel CI to connect again.

• Make sure there are no other devices connected to the recipient’s phone (such as the car Bluetooth

system). This may cause Marvel CI to disconnect.

• If the recipient is also pairing to the AB Remote mobile app, ensure they have paired to the Bluetooth on

the phone prior to pairing to the AB Remote mobile app.

What do I do if recipients have connection problems with Marvel CI in the car?

If the recipient’s car is equipped with a Bluetooth system that was previously paired to their mobile phone, it

will try to connect the recipient’s phone every time they enter the car. This may result in a connection loss

to Marvel CI, as a phone can only support one headset connection at a time.

The exact behavior depends on the version and configuration of the recipient’s car’s Bluetooth system. To

prevent unwanted switching, consider removing the car’s Bluetooth system from the phone’s list of paired

devices via the mobile phone configuration screen.

What do I do if recipients are having connection problems or streaming problems from their phone or

difficulty connecting in the AB Remote Mobile App?

1. Open the AB Remote Mobile App and select the gear icon in the top right corner, then select “My

Devices”.

Marvel CI

Bluetooth Resource

2. Select “Remove Devices”, then select “Forget Devices”.

3. For Apple devices: Open the device Bluetooth menu and forget all Bluetooth connections related to

the hearing instruments. Press the icon next to each device and select “Forget This Device”. Repeat

for each hearing instrument connection if applicable.

For Android devices: Select the icon to open paired device settings. To unpair, tap the “Unpair” icon.

4. Restart the phone.

5. Once the phone restarts, begin the pairing process (see previous instructions).

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