Aastra VentureIP 480i Manuel utilisateur

VoIP Aastra 480i User Guide

University of Calgary

Voice Services

2008

Contents

Voicemail............................................................................................................................ 3

I. Access: From your office ............................................................................................ 3

II. Access: From any phone.......................................................................................... 3

III. Voice Mail Options.................................................................................................. 3

IV. Access: Internet........................................................................................................ 5

V. Clear Message Waiting............................................................................................ 5

Calling Features .................................................................................................................. 5

VI. Call Transfer/Conference Call................................................................................. 5

VII. Do Not Disturb (DND) ............................................................................................ 5

VIII. Call Forwarding.................................................................................................... 6

Phone Options..................................................................................................................... 6

I. Language Selection...................................................................................................... 6

II. Time and Date Settings............................................................................................ 6

III. Tone Selection ......................................................................................................... 7

IV. Contrast Level.......................................................................................................... 7

V. Live Dialpad Option ................................................................................................ 7

VI. Handset/Headset Setup ............................................................................................ 7

VII. Directory List........................................................................................................... 8

VIII. Callers List ........................................................................................................... 8

Re-Start VoIP Phone........................................................................................................... 8

Troubleshooting.................................................................................................................. 9

Voicemail

I. Access: From your office

1. Press the VoiceMail soft key on your phone and it will dial (403) 210-7720

2. When prompted for your password, enter your password

oBy default your password is the last four digits of your phone number plus

four zeros. For example, phone number (403) 220-1234 will have “1234

0000” as the voice mail password.

II. Access: From any phone

1. If your checking your voicemail from a phone other than you own e.g. from off

Campus, dial 403-210-7721.You will be prompted for your mailbox number.

Enter your 10-digit phone number.

2. When prompted for your password, enter your password

oBy default your password is the last four digits of your phone number plus

four zeros. For example, phone number (403) 220-1234 will have “1234

0000” as the voice mail password

III. Voice Mail Options

Upon your first login you should:

1. record your name

2. change your away message

3. change your busy message

4. change your voicemail password

The following is a guide to navigating the menus on the phone:

Press 1 for new messages

oPress 3 to go to Advanced Options

oPress 5 to Repeat the Message

oPress 6 Listen to the next message

oPress 7 to Delete/Undelete the current message

oPress 8 to Forward the current message

Note: Users can only forward the message to another Asterisk

user’s mailbox (I.e. Someone else with an IP phone)

oPress 9 to Save the current message

oPress * for Help

oPress # to Exit

Press 2 to change folders

oPress 0 for the New Messages Folder

oPress 1 for the Old Messages Folder

oPress 2 Work Messages Folder

oPress 3 Family Messages Folder

oPress 4 Friends Messages Folder

Press 3 advanced options

oPress 5 to leave a voicemail (note: this person must also be on the asterisk

PBX)

Enter the phone number when prompted

Leave your message

Hang up or press # to return to the main menu

Press 0 for mailbox options

oPress 1 to record your Unavailable Message

Record and press # to finish

Press 1 to accept the recording

Press 2 to listen to the recording

Press 3 to re-record the message

oPress 2 to record your Busy Message

Record and press # to finish

Press 1 to accept the recording

Press 2 to listen to the recording

Press 3 to re-record the message

oPress 3 to record your Name

Record and press # to finish

Press 1 to accept the recording

Press 2 to listen to the recording

Press 3 to re-record the message

oPress 4 to record your Temporary Greeting (recommended option)

Press 1 to record your temporary greeting

Record and press # to finish

oPress 1 to accept the recording

oPress 2 to listen to the recording

oPress 3 to re-record the message

Press 2 to erase your temporary greeting

oPress 5 to change password

Type in the new password and # to finish

Repeat to confirm

* for Help

# to Exit

IV. Access: Internet

1. Go to https://voicesip.ucalgary.ca/

2. When asked for the mailbox number, enter your phone number (without the area

code or dashes)

3. When prompted for your password, enter your password

Please visit http://ucalgary.ca/it/telephone/voicemail/vvm for more information regarding

VoIP Voicemail web-based utility.

V. Clear Message Waiting

1. Press the Options button

2. Scroll to Clear Msg. Wtg. (option 4) and press the Show soft key

3. Press the Clear button to clear the lamp

Calling Features

VI. Call Transfer/Conference Call

When you are connected to a call with someone:

1. Press the Xfer button, or the Conf button (if you want to conference the call with

someone else)

2. Dial the number of the person you wish to transfer or conference the call with

3. Press the Xfer/Conf button again to complete the transfer or to connect the new

party to the conference.

Note: when using the Conference call button, it is a 3-way call; each aastra 480i set

can add another person into the call

VII. Do Not Disturb (DND)

When this feature is activated all calls will be sent directly to your voicemail.

1. Activate DND mode:

oPress the DND soft key. A small do not disturb icon will appear on the

display.

2. Deactivate DND mode:

oWhile in DND mode, press the DND soft key to deactivate DND mode.

The DND icon in the display will disappear.

VIII. Call Forwarding

1. Press the Options button

2. Using the cursor pad, scroll to Call Forward (option 8) and press the Show soft

key

3. Enter the “Call Forward” number destination that you want your incoming calls to

be forwarded to

4. Select the “Mode” that you want to route your incoming calls to

5. E

he number of rings you want the phone to wait before the call is forwarded. Valid

values are from 1 to 9

Note: number of rings only applies to “No Answer” and “Busy No Answer”

modes

6. Press the Done soft key to save your settings

Phone Options

I. Language Selection

1. Press the Options button

2. Scroll to Language (option 1) and press the Show soft key

3. Press the Change soft key button and scroll through the different languages

(English, French, Spanish and German)

4. Once you have selected a language, press the Done soft key to save settings

II. Time and Date Settings

Call Forward-

Mode

Description

Off

Disables call forward.

All

Phone forwards all incoming calls immediately to the specified

destination.

Busy

Phone forwards incoming calls if the line is already in use.

No Answer

Phone forwards the call if it is not answered in the specified

number of rings.

Busy No

Answer

Phone forwards the call if either the line is already in use or the

call is not answered in the specified number of rings.

Global

Phone uses the phone wide call forward setting. This is only

valid when setting the mode of individual lines.

Your phone automatically synchronizes the time and date with our Time Server. Changes

to these settings are not recommended.

III. Tone Selection

1. Press the Options button

2. Scroll to Tones (option 3) and press Show soft key

a. Select Option 1 to set ring tone

i. Press Change soft key button. The tone will ring to give you a

sample of what the ring sounds like

ii. Adjust the ringer volume accordingly

IV. Contrast Level

1. Press the Options button

2. Scroll to Contrast Level (option 5) and press the Show soft key

3. Press the Change soft key to scroll through the various contrast levels

V. Live Dialpad Option

When this option is turned on, the phone automatically starts a hands free call when you

begin dialing a number. When off, you must either press the hands free key, lift up the

handset or press the Dial soft key to dial the number.

1. Press the Options button

2. Scroll to Live DialPad (option 6) and press the Show soft key

3. Press the Change soft key to change the option (on or off)

VI. Handset/Headset Setup

1. Press the Options button

2. Scroll to Set Audio (option 7) and press the Show soft key

3. Select your audio mode by using the Change soft key

a. To set the Headset Mic Volume press the Advanced soft key.

b. Press done to save your Mic Volume settings

Audio Mode

Description

Speaker

Only the speakerphone will be activated

when the hands-free key is pressed

Headset

Only the Headset will be activated when

the hands-free key is pressed

Speaker/Headset

The first time the hands-free key is

pressed the Speaker will be activated, the

second time, the Headset will be activated.

They will alternate each time you press the

hands-free key is pressed

Headset/Speaker

The first time the hands-free key is

pressed the Headset will be activated, the

second time, the Speaker will be activated.

They will alternate each time you press the

hands-free key is pressed

4. Press done to save your Audio settings

VII. Directory List

1. Press the Services button on your phone for menu OR press the cursor key to

enter the Directory List right away (skip to step 3)

2. From the Services menu, select Directory List

3. Use the and cursor keys to scroll through the line items in the directory

list

4. Press the Add New soft key at the Directory List header screen and perform step

5 OR press the Add New soft key at a line item and perform step 5

5. Enter a phone number, name, and line number and press the Save soft key after

each field entry.

Note: The 480i allows up to 200 directory entries

6. To dial a displayed entry from the Directory List, pick up the handset, press the

hands free key, or press the Dial soft key

7. To exit the Directory List, press the Quit soft key

VIII. Callers List

This phone feature will display your phone’s call history. This list will store up to 200

calls.

To clear the call history log on your phone:

1. Press the Services button on your phone

2. Scroll to Callers List (option 2)

3. Press the DeleteList soft key to clear log

Re-Start VoIP Phone

1. Press the Options button

2. Scroll to Phone Status (option 11)

3. Select Restart Phone (option 3)

4. Press the Restart soft key to restart the phone

5. The phone will now restart (This may take several minutes)

Do NOT unplug the phone during the restart.

The phone will display the following status messages:

Restarting…

AASTRA

|||||||40%

DHCP: Waiting for DHCP

||||||||||||50%

Updating Config

||||||||||||||||60%

Checking for firmware

DO NOT UNPLUG PHONE!

||||||||||||||||||||||||80%

Network

|||||||||||||||||||||||||||||90%

SIP

|||||||||||||||||||||||||||||||||||||||100%

Done!

Troubleshooting

If you experience any problems with your phone and need assistance troubleshooting

please visit http://ucalgary.ca/it/telephone/voip

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