Aastra 480I SIP IP PHONE Manuel utilisateur

RELEASE # 1.0

USER GUIDE

480i SIP IP

PHONE

Aastra Telecom will not accept liability for any damages and/or long

distance charges, which result from unauthorized and/or unlawful use.

While every effort has been made to ensure accuracy, Aastra Telecom

will not be liable for technical or editorial errors or omissions

contained within this documentation. The information contained

in this documentation is subject to change without notice.

Table of Contents

Introduction..................................1

Phone Features ..........................1

General Requirements................1

Documentation............................1

Installation and Set-up ................1

Getting Started.............................2

When You First Plug in

Your Phone .............................2

Updating Your Phone..................2

Start up Screens .........................2

Network Disconnected................2

Restarting Your Phone................3

CustomizingYour Phone.............4

Setting Your Options...................4

To Access the Aastra

480i Web Client .....................4

To Find Your Phone’s

IP Address.............................4

Using the 480i Phone...................5

Hard keys ...................................5

Multiple Line and Call

Appearances............................5

Softkeys .................................... 6

Idle State.................................... 6

Customized Softkeys.................. 6

Softkeys as Line/Call

Appearances .........................7

Softkeys as Customized

Speed Dials ...........................8

Connected State .........................8

Making Calls.................................9

Dialing a Number Live................ 9

Pre-dialling a Number ................ 9

Using Handsfree

Speakerphone............................ 9

Using a Headset .......................10

Advanced Volume Controls

for the Headset Mic..............10

To Make and Receive Calls

Using a Headset..................10

Redial........................................11

Mute .........................................11

Receiving Calls ........................11

Answering an Incoming Call....11

Handling Calls .......................... 12

Placing a Call on Hold.............. 12

When on Hold......................... 12

Automatic Hold........................ 12

Retrieving a Held Cal..............12

Transferring a Call ................... 12

Blind Transfer.......................... 12

Consultative Transfer.............. 12

Conferencing Calls .................. 13

Picking up Calls........................ 14

Ending Calls ............................ 14

Additional Features

................. 14

Star Codes

.............................. 14

Services

.................................. 14

Troubleshooting........................ 15

LimitedWarranty....................... 17

Model 480i SIP User Guide

Introduction

This 480i IP telephone provides

communications over an IP

Network using the SIP IP telephony

protocol. The 480i has all the

features of a regular business set

and more, allowing you to make

and receive calls, transfer,

conference and more.

Phone Features

• A 3.5" x 2.25" backlit display.

• 6 multi-functional softkeys.

• 4 line/call appearance buttons

with corresponding lights.

• Enhanced busy lamp Þelds.

• Up to 5 additional line/call

appearances as softkeys.

• Full-duplex speakerphone for

handsfree.

• Built-in-two-port, 10/100 Ether-

net switch which lets you share a

connection with your computer.

• Inline power support, which

eliminates power adapters.

General Requirements

• A SIP based IP PBX system or

network installed and running

with a number created for the

new 480i phone.

• Access to a Trivial File Transfer

Protocol (TFTP) server.

• 802.3 Ethernet/Fast Ethernet

LAN.

• Category 5/5e straight through

cabling.

• Power over Ethernet (PoE)

power supply (optional

accessory – necessary only if

no inline power is provided

on the network).

About this Guide

This guide explains how to use

the basic features of your new 480i

phone. Not all features listed are

available by default. Contact your

system or network administrator to

Þnd out which features and services

are available to you on your system.

Your system administrator has the

ability to customize some features

on this phone. For information on

more advanced settings and

conÞgurations, administrators

should refer to the

Aastra SIP 480i IP

Phone Administration Guide

Documentation

•

Aastra 480i Installation Guide

– installation and set-up

instructions, general features and

functions, and basic options

list customization. Included with

the telephone.

•

Aastra SIP 480i IP Phone User

Guide

– explains the most

commonly used features and

functions for an end user.

•

Aastra SIP 480i IP Phone

Administration Guide

–

explains how to set the 480i

phone up on the network and

contains advanced conÞguration

instructions for the 480i. This

guide has instructions that are at

a technical level suitable to a

system or network administrator.

Installation and Set-up

If your system administrator has

not already set-up your 480i phone,

please refer to the

Aastra 480i

Installation Guide

for basic

installation and physical set-up of

the 480i. For more advanced

administration and conÞguration

information, system and network

administrators should refer

to the

Aastra SIP 480i IP Phone

Administration Guide.

Model 480i SIP User Guide

Getting Started

When You First Plug in

Your Phone

The 480i automatically begins the

start up sequence as soon as it is

connected. The phone goes through

this process the Þrst time you plug

in your phone and every time you

restart your phone. The Þrst screen

the phone displays is the Aastra

splash screen.

Updating Your Phone

After displaying the Aastra splash

screen, the 480i will check settings

and check for new updates on the

server for the conÞguration Þles

and Þrmware. If a new update is

found, the phone will display

what kind of update it is installing

(either “

Updating Config

” or

“

New Firmware

”). This may take

a few moments while the phone

downloads the latest updates.

Your system or network

administrator will set up new

updates on the server.

Important! Do not unplug or

remove power to the phone while it

is checking or installing Þrmware.

Start up Screens

After the phone displays the Aastra

splash screen or after downloading

an update (if an update was avail-

able), the phone will display the Idle

State screen:

Note:

The Idle State screen on your

phone may not look exactly as

represented here. The softkeys

and screen conÞgurations shown

are just an example of softkeys

that could be set up on your phone

by your system administrator.

Network Disconnected

The “

Network disconnected

”

prompt appears on the display and

the telephone status light turns

on when the phone is not properly

connected to the network. The

phone also displays the default time

and date of

12:00am Jan 1st, 2000

or the equivalent. Check that the

cables are tightly connected to the

phone and to the wall jack. The

phone should automatically detect

when it is reconnected and will

display the “

Network connected

”

prompt for a few seconds. However,

if changes have been made to your

phone’s network settings, you may

need to restart your phone.

For more information about

connecting your phone, refer to the

Aastra 480i Installation Guide

under

the “

Connecting to the Network

and to Power

“ section. Check with

your system or network

administrator for assistance.

Checking for Firmware

Do not unplug phone!

60%

Mon Apr 17 11:30pm

Joe Smith

1101

Voice mail

DND

Call Fwd

Sales Dept

Call Home

Model 480i SIP User Guide

Getting Started

Restarting Your Phone

You may want to restart your

phone to check for updates for your

phone on the server. You may also

need to restart your phone if you

have been asked to do so by your

network or system administrator, or

if you are having problems with

your phone.

Note:

Your phone will be temporarily

out of service during the restart

and downloading process.

Important! Do not unplug or

remove power to the phone while

it is checking or installing

Þrmware.

To restart your phone:

Press

to enter the

Options List.

Use

to scroll down the list

of options to

10.Phone Stat s

and press the

Show

softkey, or

you can press

to jump directly

to this option.

Use

to scroll down the Phone

Status list to

3.Reset Phone

and

press the

Show

softkey, or you

can press

to jump directly to

this option.

Press the

Reset

softkey to reset

the phone.

If you do not wish to reset your

phone, press the

Cancel

softkey.

You can also reset your phone

from the Aastra 480i Web Client.

For more information about the

Aastra 480i Web Client, please refer

to the section “

Customizing Your

Phone

” within this guide.

Model 480i SIP User Guide

Customizing Your Phone

Setting Your Options

Pressing the £button gives

you a list of conÞguration options.

You can also change these options in

your phone through the Aastra

480i Web Client. Refer to the Aastra

480i Installation Guide for

information on less advanced

conÞguration options.

Note: Some options should only be

set up or changed by a network

or system administrator. Please

contact your system or network

administrator before adjusting

any administrator level options.

For more information on these

options, administrators should

refer to the Aastra SIP 480i IP

Phone Administration Guide.

To Access the Aastra 480i

Web Client

Open your web browser (i.e.

Internet Explorer or Netscape, etc.)

and enter your phone’s IP address

into the address Þeld, starting

with the web preÞx “http://”, for

example: “http://192.168.0.100”.

In order to access the Aastra 480i

Web Client, you will need to know

the IP address of your phone.

To Find Your Phone’s IP Address

1. Press £to enter

the Options List.

2. Use sto scroll down the list

of options to 10.Phone Stat s

and press the Show softkey, or you

can press 0to jump directly to

this option.

3. Use sto scroll to 1.Network

Status and press the Show

softkey, or you can press 1to

jump directly to this option.

4. Press the IP Addr softkey.

5. You will now see your phone’s

IP Address.

Options List

7.SetAudio

8.Network

9.SIP Settings

10.Phone Status

Show

Done

Phone Status

1.Network Status

2.Firmware Version

3.Reset Phone

4.Factory Default

Show

Done

IP Addr

Done

Attr.

LinkStat.

Negotiat.

Speed

Duplex

MAC Addr

Port0

Link

Auto

100M

Full

Port1

N/Link

Auto

10M

Half

Done

IP Address of Phone

192.168.0.100

Model 480i SIP User Guide

Using the 480i Phone

Hard keys

There are hard keys on your

phone, such as Hold, Redial, Xfer,

Icom and Conf that are conÞgured

for these call-handling features.

These keys are static and cannot

be reprogrammed or changed.

They are located in two different

areas on the phone.

Note: The intercom feature is currently

not available in this version of the

480i IP phone.

Multiple Line and Call

Appearances

The 480i has 4 hard line/call

appearance buttons each with a

corresponding status light.

Additional line/call appearances

may also have been set up on your

phone as softkeys. To learn more

about this, please refer to the

Softkeys as Line/Call Appearances

section within this guide.

These line/call appearance buttons

and lights can represent physical

lines or calls for your extension.

By pressing a line/call appearance

button, you connect to the line or

a call it represents. The line/call

appearance light indicates the status

of that line or call. When the phone

is taken off-hook, the phone will

automatically select a line for you.

When you have more than one

call, you can use the left and right

navigation buttons (3and 4) to

scroll left and right to the different

call information. Icons 3and 4

will appear if there is call informa-

tion either left, right or both

sides of the current information

you are viewing.

The display will show what line

the call information is referring to

(L1, L2, L3, etc.), the Caller ID

information (name and number,

if available), the call status

(Connected, Ring, Hold etc.) and

the timer speciÞc to that call.

Hold

Redial

Goodbye

Options

ABC

DEF

Xfer

Conf

L1 L2 L3 L4

Icom

Services

Line/Call

Appearance

Behaviour

Line/Call

Appearance

Status

Off Idle line or no

call activity

Light ßashes

quickly

Ringing

Light ßashes

slowly

Hold

Xfer

Conf

L1 L2 L3 L4

Icom

Services

Model 480i SIP User Guide 6

Using the 480i Phone

Softkeys

Your 480i has 6 softkey access

buttons, 3 on either side of the

phone’s display. The softkey

menus will change depending

on the phone’s state, displaying

relevant softkeys only.

Idle State

The Idle State menu appears

when your phone is not in use.

Your system administrator can set

these softkeys up through the

conÞguration Þles for your phone.

For more information on how to

conÞgure these softkeys, system

administrators should refer to the

administration guide for

these phones.

The following image is of

the Idle State screen with some

example softkeys:

If more than 6 softkeys have been

set up for you, More and Back

softkeys will be created as required.

Pressing the More softkey accesses

more Idle State softkeys on the next

screen while pressing the Back

softkey accesses the softkeys on

the previous screen.

The envelope icon will display

on the Idle State screen only if

you have new messages waiting.

The number next to the envelope

indicates how many new messages

you have. To access your voicemail

messages, use the star codes for

your system if a voicemail softkey

has not been conÞgured on your

phone. For more information on

your system’s star codes, please

refer to the documentation for the

system you are using.

Customized Softkeys

The 480i can have its softkeys

conÞgured as speed dials or as

line/call appearances. Your system

administrator can customize

softkeys through the conÞguration

Þles for your phone. For more

information on how to conÞgure

softkeys, system administrators

should refer to the administration

guide for this phone.

Tue Jan 01 10:10am

Joe Smith

1201

CallFwdOn

CallFwdOff

DNDOn

CallReturn

Ext Pickup

Tue Jan 01 10:10am

Joe Smith

1201

Back

CancelCW

Blacklist

CLIDBlock

DND Off

Model 480i SIP User Guide

Using the 480i Phone

Softkeys as Line/Call

Appearances

Your system administrator may

have customized the softkeys

on your 480i phone to function as

line/call appearance softkeys.

These line/call appearance softkeys

function in a similar manner to

the 4 line/call appearance hard keys

and lights on your phone. For

details on the line/call appearance

hard keys and lights, please refer

to section “Multiple Line and Call

Appearances” of this manual.

Lines/call appearance softkeys

appear on the phone’s display as

shown in the following image.

Icons next to the softkeys within

the phone’s display indicate the

status for that line or call and have

equivalent statuses to the line/call

appearance lights of the hard

keys on the phone. What these

icons represent is described in

the following table.

Mon Apr 17 11:30pm

Joe Smith

1101

Line 5

Line 6

Line 7

Line 8

Line 9

Icon Definition

There is no call activity for the line/call appearance

softkey.

A call is ringing at your phone on this line/call

appearance softkey.

The equivalent on a line/call appearance hard key

is a fast flashing green light.

A call is on hold on your phone on this line/call

appearance softkey.

The equivalent on a line/call appearance hard key

is a slow flashing green light.

A call is connected to your phone on this

line/call appearance softkey.

The equivalent on a line/call appearance hard key

is a solid green light.

Light

Flashing

Solid

Activity

Idle

Connected

Ringing

n Hold

Softkey Line/Call Appearance Lights

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