3Com OfficeConnect 3CP4144 Instructions d'installation

OfficeConnect®

Remote 812 ADSL Router

Technical Support

Information contained in this document is correct at time of publication. These services are available 24

hours a day, 7 days a week. For the most up–to–date information, 3Com recommends that you access

the 3Com Corporation World Wide Web site.

World Wide Web Site http://www.3com.com

This service provides access to online support information such as technical documentation and soft-

ware library, as well as support options ranging from technical education to maintenance and profes-

sional services.

Support from Your Network Supplier

If additional assistance is required, contact your network supplier. Many suppliers are authorized 3Com

service partners who are qualified to provide a variety of services, including network planning, installa-

tion, hardware maintenance, application training, and support services.

When you contact your network supplier for assistance, have the following information ready:

•Product model name, part number, and serial number

•A list of system hardware and software, including revision levels

•Diagnostic error messages

•Details about recent configuration changes, if applicable

If you are unable to contact your network supplier, see the following section on how to contact 3Com.

Support from 3Com

If you are unable to obtain assistance from the 3Com online technical resources or from your network

supplier, 3Com offers technical telephone support services. To find out more about your support

options, please call the 3Com technical telephone support phone number at the location nearest you.

Please refer to the list below.

When you contact 3Com for assistance, have the following information ready:

•Product model name, part number, and serial number

•A list of system hardware and software, including revision levels

•Diagnostic error messages

•Details about recent configuration changes, if applicable

Returning Products for Repair

Before you send a product directly to 3Com for repair, you must first obtain a Return Materials

Authorization (RMA) number. Products sent to 3Com without RMA numbers will be returned to the

sender unopened, at the sender’s expense.

To obtain an RMA number, please call the local number for your region, listed below.

10044810 Rev. AA March 2001

Asia Pacific Rim http://www.3com.com/apr

Australia 1 800 628 324

Bombay 22-825-2188, 22-825-2193

22-825-2194, 22-825-2195

China, Beijing, & Shanghai 1 800 650 5108

Delhi 11-628-4198, 11-628-4199

11-628-4118, 11-628-4119

Hong Kong 800 90 3191

Japan 03 3375 4356

Philippines 001800 65 62 62

Singapore 1800 1651 0215

South Korea 65 784 9910

Taiwan 00798 651 7135

Thailand 0080 65 1349

Middle East, Africa http://www.3com.com/meaf

All locations 971 4 807 4555

North America http://www.3com.com

North America 1 800 net 3Com (1 800 638 3266)

Europe http://www.3com.com/europe

Austria 07110 900116

Belgium (Flemish) 32 (0) 70 233 545

Belgium (French) 32 (0) 70 233 546

Denmark 45 (0) 35 44 5531

Finland 358 (0) 98170015

France 33 (0) 803 070693

Germany 49 (0) 180 567 1548

Hungary 49 (0) 180 567 1548

Israel 971 4 807 4555

Italy 147 809 903

Luxembourg 352 342 080 8318

Netherlands 0900 20 25 857

Norway 47 (0) 23 50 0097

Poland 49 (0) 180 567 1548

Portugal 351 (21) 4154034

Spain 902 117 964

Sweden 46 (0) 851 992 0305

Switzerland 0848 840200

United Kingdom 0870 8444546

Latin America http://www.3com.com/ami

Argentina 0-810-222-3266

Brazil 55 11 5643 2780

Mexico City 51-333380

Other Latin America AT&T Direct + 800-778-5573

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