Xiaowa E5 Series Guide d'installation
Roborock Customer Service Center - Technical Support
Roborock Customer Service Center - Technical Support Document
FAQs for Xiaowa Robot
Vacuum Cleaner E5 Series
Version 1.0
Tommy
9/5/2017
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Roborock Customer Service Center - Technical Support
Table of Contents
Appearance-related 7
1. Q: Is it normal if the machine is found to be slightly scratched when unpacking? 7
2. Q: Is it normal if the machine body and top cover are scratched after use? 8
3. Q: What's the height of the machine? 8
4. Q: What's the diameter of the machine? 8
5. Q: What's the small brush in the right of the machine? 8
6. Q: Is it normal that the loose portion in the front of the machine is movable? 9
7. Q: Why does a circular portion protrude from the top? 9
8. Q: What is the black glass bar in the front of the machine? 9
9. Q: What are two sides in the rear of the machine? 9
10. Q: What are two metal tabs on the bottom of the machine? 10
11. Q: What's the black area on the dock charger? 10
12. Q: What is the metal strip that can be pressed on the bottom of the dock charger? 10
13. Q: What's the movable wheel set on the bottom front of the machine body? 10
14. Q: What's the purpose of the transparent long adhesive tape on the bottom of the
main brush cover? 11
15. Q: What's the purpose of the 4 transparent windows on the bottom of the machine?
11
16. Q: What's the purpose of a handful of black hair on the side & main brush covers? 11
17. Q: What's the purpose of the black rubber in two sides on the bottom of the main
brush cover? 11
18. Q: Is it normal that the main brush structure on the bottom is free to move up and
down? 12
19. Q: What's the purpose of the transparent film exposed when the main brush is
removed? 12
20. Q: What's the purpose of the iron wires on the main brush cover? 12
21. Q: What's the purpose of the white label on the bottom screw? 12
22. Q: Why are two wheels of the machine free to move up and down? 13
23. Q: Why is the tread pattern of the machine designed to be serrated? 13
24. Q: Is it normal that the side brush, bottom cover and exterior are scratched? 13
25. Q: Is the upper cover of the machine rugged, or is it easily broken? 13
26. Q: Is the upper cover wear resisting? 13
27. Q: What should I do when the exterior of the machine is easy to be stained? 14
28. Q: What's the black soft rubber ring set on the dust bin and what's the purpose? 14
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Roborock Customer Service Center - Technical Support
29. Q: Why is only one side brush provided rather than two? 14
30. Q: Will the machine be affected by some deformation/damage of the packing box? 15
31. Q: What is the standard equipment configuration? 15
32. Q: Are the accessories applicable to both Roborock and Mi Home products? 15
33. Q: What's the purpose of the black sunken window on the bottom of the machine? 16
Use-related 16
1. Q: What's the best location to set the dock charger? 16
2. Q: Is a bumper strip required? 16
3. Q: Is it suitable for solid wood/composite/archaized/tile floor? 17
4. Q: What should I do when I feel it is too noisy? 17
5. Q: Can it clean effectively? 17
6. Q: Is mopping possible for the machine? 18
7. Q: How long will it take to clean my home? 18
8. Q: Is it suitable for overseas markets? 18
9. Q: Is timer cleaning supported? How to set it? 18
10. Q: Is it suitable for a carpet? 19
11. Q: What should I do when it frequently gets stuck in a balcony? 19
12. Q: What should I do when it frequently gets stuck in the same place and reports an
error? 19
13. Q: What should I do when it always travels with a waste bin or a slipper? 20
14. Q: Can I move the machine when it is working? 20
15. Q: Can it work normally in a completely black environment? 20
16. Q: Is 5GHz Wi-Fi or 802.1x verification mode supported? 20
17. Q: What should I do when the machine draws water? 20
18. Q: Can it automatically empty the waste? 21
19. Q: Will my private information be public? 21
20. Q: Is there a potential risk of electric shock when touching the dock charger? 21
21. Q: Why does the robotic vacuum cleaner neglect some locations (for example, the 2cm
balcony with black floor is neglected)? 21
22. Q: What is the sound level of the robotic vacuum cleaner? 22
23. Q: How long will the robotic vacuum cleaner take to charge? 22
24. Q: Will tire's trace be left on the floor behind the robotic vacuum cleaner? 22
25. Q: What should I do when the machine works noisily? 23
26. Q: What should I do when there is no water/too little water/too dried cloth for
mopping? 24
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Roborock Customer Service Center - Technical Support
27. Q: What should I do when there is high water flow/too much water/too wet cloth? 25
28. Q: Is it normal that the machine slightly tilts after recharging? 25
29. Q: Why does the machine try two or three times to interface with the dock charger for
successful recharging? 25
31. Q: The machine cannot move across a step with a height of or near 2cm. 26
Hardware and structure-related 27
1. Q: How far is the distance of the infrared deceleration? 27
2. Q: Is dust detection feature provided? 27
3. Q: What kind of fan is used and what is the suction capacity? 27
4. Q: Is dust full detection provided? 28
5. Q: Will long-term charging consume more power? Will overcharge shorten the service
life of the battery? 28
6. Q: Why does charging take more time in summer? 28
7. Q: Why does power-on fail in winter? 29
8. Q: How long can it work in full charge state? 29
9. Q: Is electric motor overload protection mechanism available? 29
10. Q: What's the RPM of the side brush, main brush and fan? 30
11. Q: What kind of lithium battery is used and what's the capacity? 30
12. Q: What's the purpose of the floating main brush structure? 30
13. Q: Do I have to power the machine off after cleaning? 30
14. Q: Can the machine still work after the main brush is removed? 31
15. Q: Will the magnetism of the virtual wall be reduced overtime? 31
Software & Algorithm-related 31
1. Q: Why does the machine turn around rather than going straight ahead in an open
field? 31
2. Q: Why is the machine not designed to fully avoid impact on furniture? 31
3. Q: Why does the speed of the side brush change frequently? 32
4. Q: Why is the brush and fan not turned off to recharge the machine? 32
5. Q: Why does the side brush and main brush of the machine reverse? 32
6. Q: Why does the machine recharge after working twice in my house? 33
7. Q: Why is the machine automatically powered off? 33
8. Q: Can timer cleaning be enabled after the machine is powered off? 33
9. Q: Can the machine memorize a map and how to clear the memory? 33
10. Q: What should I do when I do not want to continue cleaning or I would like to restart
cleaning? 34
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Roborock Customer Service Center - Technical Support
11. Q: If the dock charger is not the start point of the cleaning operation, will the machine
look around for the dock charger when sweeping is finished? 34
Mobile phone-related 35
1. Q: What should I do when Wi-Fi connection timeout always occurs? 35
2. Q: What should I do when the machine frequently gets offline? 35
3. Q: What should I do when the machine cannot be found in Mi Home APP? 36
4. Q: What should I do when the machine displays an inaccurate battery capacity? 36
5. Q: How many times in a day can timer cleaning be set for the machine? 37
6. Q: What's the purpose of the DND (Do Not Disturb) mode? 37
7. Q: What's the purpose of the machine positioning feature? 37
8. Q: Is it normal when the path seems repetitive? 37
9. Q: Are spot cleaning records not shown in cleaning records? 38
8. Q: How long can cleaning records be retained? 38
9. Q: Can notifications be blocked from the APP? 38
10. Q: Why is the button in APP delayed for a long time? 38
11. Q: What should I do when firmware update fails/update stops? 38
12. Q: Is multi-router roaming supported? 39
13. Q: Is Wi-Fi amplifier/relay supported? 39
14. Q: What's the 3G/4G traffic consumption for the mobile phone? 39
15. Q: Can the machine be connected to several devices at a time? 39
16. Q: Is the machine connected to only one mobile phone or tablet? How to have it
remotely controlled by my family members? 40
17. Q: What should I do when the machine cannot automatically start working even if the
timer cleaning is enabled? 40
19. Q: Can the machine work normally when moving from Wi-Fi coverage area to
non-Wi-Fi coverage area during cleaning? 41
20. Q: Why does iOS-based APP always re-load a plug-in every time? 41
21. Q: Why I am alerted with "Device Initialization Failed" when tapping the machine on
the Device List page for iOS-based version APP? 41
22. Q: Is unencrypted Wi-Fi supported? 41
23. Q: APP issue summary for different mobile phone models 42
24. Q: The robotic vacuum cleaner will be automatically offline in the following day after
the Wi-Fi is normally connected 42
25. Q: Why don't I receive the upgrade notifications? 42
Troubleshooting-related 43
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Roborock Customer Service Center - Technical Support
1. Q: What should I do when error 2 occurs? 43
2. Q: What should I do when error 3 occurs? 43
3. Q: What should I do when error 4 occurs? 43
4. Q: What should I do when error 5 occurs? 44
5. Q: What should I do when error 6 occurs? 44
6. Q: What should I do when error 7 occurs? 44
7. Q: What should I do when error 8 occurs? 45
8. Q: What should I do when error 9 occurs? 45
9. Q: What should I do when error 10 occurs? 45
10. Q: What should I do when error 11 occurs? 45
11. Q: What should I do when error 12 occurs? 46
12. Q: What should I do when error 13 occurs? 46
13. Q: What should I do when error 14 occurs? 46
14. Q: What should I do when error 17 occurs? 47
15. Q: What should I do when error 18 occurs? 47
16. Q: What should I do when error 20 occurs? 47
17. Q: What should I do when error 23 occurs? 47
18. Q: What should I do when I get a message from the machine that the strainer is
blocked when I remove the dust bin? 48
20. Q: What should I do when failing to power the machine on? 48
Routine Maintenance-related 49
1. Q: What would be better with regard to the maintenance schedule for the machine? 49
2. Q: Do I have to replace consumables when I get a message regarding part replacement
from Mi Home APP? 49
3. Q: Can the side brush, main brush, dust bin and strainer be flushed with water? 50
4. Q: Can the strainer be flushed with water? Why? 50
6. Q: What should I do when the main brush is entangled by hair? 50
7. Q: What should I do when the left/right wheel is entangled by wires? 50
8. Q: What should I do when the machine works with sudden high noise? 51
9. Q: Can I use wet cloth to wipe off the machine body/dock charger? 51
10. Q: What's the frequency of replacement for the side brush and main brush? 52
11. Q: How to remove the strainer for cleaning? 52
13. Q: How to clean the omni-directional wheel? 52
14. Q: What should I do when the main brush is deformed due to entangled wires? 53
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Roborock Customer Service Center - Technical Support
Appearance-related
1. Q: Is it normal if the machine is found to be slightly scratched when
unpacking?
A: The product may be slightly scratched due to in-transit bumps. It is
guaranteed that, however, each set of machine delivered to our dear end
user is new and unused.
2. Q: Is it normal if the machine body and top cover are scratched after
use?
A: As your machine will inevitably be slightly scratched and impacted
during use, it is subject to normal trace of use that will not present an
impact on product performance.
3. Q: What's the height of the machine?
A: The machine has the overall height of about 9.05cm and may not be
applicable to areas where furniture is 9.2cm high or below.
4. Q: What's the diameter of the machine?
A: The machine has the diameter of 35cm and may not be applicable to
areas with width lower than 38cm.
5. Q: What's the small brush in the right of the machine?
A: This is the side brush of the robotic vacuum cleaner. The side brush,
when running, is mainly used to sweep waste along the wall or barrier up
to the bottom of the main brush, which is then suctioned into the dust bin.
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Roborock Customer Service Center - Technical Support
6. Q: Is it normal that the loose portion in the front of the machine is
movable?
A: The structural member in the front side that can be compressed is a
bumper. This is an important sensor structure that helps the machine to
detect a barrier in the range of 180 degrees in the front. A barrier in the
front can be effectively detected with a slight physical impact.
7. Q: Why does a circular portion protrude from the top?
A: The protruding part on the top of the machine is an omni-directional
recharge sensor that is used to detect the recharge signals from the dock
charger and command the machine to go back and recharge. At the same
time, when the machine is moving, it also detects the collision-avoidance
signals from the dock charger in order to prevent the machine from
getting too closed to the dock charger.
8. Q: What is the black glass bar in the front of the machine?
A: The black glass bar is the infrared deceleration sensor of the machine.
It helps the machine to detect barriers in the front and commands the
machine to slow down and impact the barrier slightly.
9. Q: What are two sides in the rear of the machine?
A: In the left of the machine tail is the speaker and in the right is the air
outlet. The black thing visible inside the air outlet is the soundproof
sponge or the air sieve, used to reduce the noise in the air outlet.
10. Q: What are two metal tabs on the bottom of the machine?
A: The two metal tabs on the bottom of the machine body are positive and
negative terminals of the charging contact, which contact the charging tab
of the dock charger to realize the charging function.
11. Q: What's the black area on the dock charger?
A: This is the signal transmission area for the dock charger where the IR
recharge signal is transmitted to lead the machine to align with the
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Roborock Customer Service Center - Technical Support
recharge port for charging.
12. Q: What is the metal strip that can be pressed on the bottom of the
dock charger?
A: This is the charge tab of the dock charger. It contacts the charging
contact on the bottom of the machine body to implement the charging
function and is flexible to ensure better contact.
13. Q: What's the movable wheel set on the bottom front of the machine
body?
A: This is the omni-directional wheel of the machine that can be rotated
360 degrees. Its outside is finished with flexible materials to effectively
prevent scratch on a floor.
14. Q: What's the purpose of the transparent long adhesive tape on the
bottom of the main brush cover?
A: The adhesive tape on the bottom of the main brush cover is the sealing
strip. When the machine runs, the sealing strip, together with the floor,
forms a stable and closed high static pressure space to improve dust
collection effect.
15. Q: What's the purpose of the 4 transparent windows on the bottom
of the machine?
A: These are cliff sensors. The machine uses these 4 IR sensors to sense
cliff regions to prevent falling.
16. Q: What's the purpose of a handful of black hair on the side & main
brush covers?
A: This is the hair isolation bundle to prevent hair twining. It is a patented
design and useful to prevent intrusion of hair into the bearing that can
result in overheating or jamming.
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Roborock Customer Service Center - Technical Support
17. Q: What's the purpose of the black rubber in two sides on the
bottom of the main brush cover?
A: This is the wear pad of the main brush cover. The soft rubber pad will
effectively avoid direct contact of the main brush cover with the floor that
may result in scratch.
18. Q: Is it normal that the main brush structure on the bottom is free to
move up and down?
A: Yes. To realize seamless cleaning, the floating main brush system used
can automatically well fit the topography on a rugged ground to improve
cleaning effectiveness.
19. Q: What's the purpose of the transparent film exposed when the
main brush is removed?
A: This is the dust pick-up hose structure that can be smoothly connected
to the floating main brush and dust bin and also effectively ensures trash
to be taken into the dust bin regardless of moving up or down.
20. Q: What's the purpose of the iron wires on the main brush cover?
A: These two stainless steel wires are mainly used to prevent cable
winding or intrusion of large-volume trash.
21. Q: What's the purpose of the white label on the bottom screw?
A: This is a tamper label that should not be removed or damaged;
otherwise, this will void your warranty.
22. Q: Why are two wheels of the machine free to move up and down?
A: Inside the wheels is a suspension system that can provide sufficient
downward pressure for the machine body to help the machine to cross an
obstacle.
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