Xerox WORKCENTRE C2424 Manuel utilisateur

WorkCentre®C2424

copier-printer

Service

Manual

WorkCentre® C2424

Copier-Printer

Service Manual

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The following servicing instructions are for use by qualified service

personnel only. To avoid personal injury, do not perform any servicing other

than that contained in the operating instructions, unless you are qualified to

do so.

First Printing: March 2005

Part Number: 604E13990

without permission of Xerox Corporation.

allowed by statutory or judicial law or hereinafter granted, including without limitation, material generated

from the software programs which are displayed on the screen such as styles, templates, icons, screen

displays, looks, etc.

XEROX®, The Document Company®, the digital X®, CentreWare®, FinePoint™,infoSMART®,Made For

Each Other®, Phaser®, PhaserSMART®, and Walk-Up™ are trademarks of Xerox Corporation in the

United States and/or other countries.

Acrobat®, Adobe®Reader®, Adobe Type Manager®, ATM™, Illustrator®, PageMaker®, Photoshop®,

PostScript®, Adobe Brilliant®Screens, Adobe Garamond®, Adobe Jenson™, Birch®, Carta®,

IntelliSelect®, Mythos®, Quake®, and Tekton®are trademarks of Adobe Systems Incorporated in the

United States and/or other countries.

Apple®, AppleTalk®, EtherTalk®, LaserWriter®, LocalTalk®, Macintosh®, Mac OS®, TrueType®, Apple

Chancery®, Chicago®, Geneva®, Monaco®, New York® , and QuickDraw®are trademarks of Apple

Computer, Inc. in the United States and/or other countries.

HP-GL®, HP-UX®, and PCL®are trademarks of Hewlett-Packard Corporation in the United States and/or

other countries.

IBM®and AIX®are trademarks of International Business Machines Corporation in the United States and/

or other countries.

Windows®, Windows NT®, Windows Server™, and Wingdings®are trademarks of Microsoft Corporation

in the United States and/or other countries.

Novell®, NetWare®, NDPS®, NDS®, Novell Directory Services®, IPX™, and Novell Distributed Print

Services™are trademarks of Novell, Incorporated in the United States and/or other countries.

SunSM, Sun Microsystems™, and Solaris®are trademarks of Sun Microsystems, Incorporated in the United

States and/or other countries.

SWOP® is a trademark of SWOP, Inc.

UNIX®is a trademark in the United States and other countries, licensed exclusively through X/Open

Company Limited.

As an ENERGY STAR®partner, Xerox Corporation has determined that this product with an ES Option

meets the ENERGY STAR guidelines for energy efficiency. The ENERGY STAR name and logo are registered

U.S. marks.

This product uses code for SHA-1 written by John Halleck, which is being used with his permission.

This product includes an implementation of LZW licensed under U.S. Patent 4,558,302.

PANTONE®Colors generated may not match PANTONE-identified standards. Consult current PANTONE

Publications for accurate color. PANTONE®and other Pantone, Inc. trademarks are the property of

Pantone, Inc. © Pantone, Inc., 2000.

Service Manual i

Organization of this Manual

Frontis - Introductory, Safety and Regulatory Information

This section contains important safety information regarding technical components, regulatory

agency requirements, and information about this manual.

Section 1 - General Information

This section cantains a general overview of the system and basic information regarding the

control panel, consumables, and the system’s physical, functional, electrical, environmental,

and media specifications.

Section 2 - Theory of Operation

This section contains the basic theory of operation for the entire system. It includes diagrams

and detailed operating information regarding the sub-systems (internal components), print

processes (media paths and imaging), and electronics (power supply and boards).

Section 3 - Error Codes and Messages

This section provides detailed troubleshooting procedures for the system, utilizing the

displayed control panel error codes and messages.

Section 4 - General Troubleshooting

This section covers general start-up, POST, BIST, PEST, and power supply operations of the

system to aid in troubleshooting problems not associated with a control panel message or error

code. This section also covers the Service Diagnostic functions of the system.

Section 5 - Image-Quality Troubleshooting

This section provides image-quality troubleshooting procedures for the entire system. It also

contains the various test prints available to aid in troubleshooting image-quality problems.

Section 6 - Adjustments and Calibrations

This section provides procedures for proper homing of the systems components, system

calibrations, ensuring ground integrity of the system, and resetting NVRAM.

Section 7 - Cleaning and Maintenance

This section provides basic information on cleaning and maintaining the system for optimal

operation. It also includes printer self-maintenance functions.

Section 8 - Disassembly

This section contains all the disassembly instructions for removing and replacing Xerox spared

parts.

Section 9 - Parts List

This section contains exploded diagrams and detailed parts lists for the WorkCentre C2424

Copier-Printer and the most common Xerox supplies used for this system.

Section 10 - Wiring Diagrams

This section contains the main wiring diagrams, plug-jack connector maps, and wiring

diagrams to aid in troubleshooting the PEST codes.

ii WorkCentreC2424Copier-Printer

Manual Terms

Various terms are used throughout this manual to either provide additional information on a

specific topic or to warn of possible danger present during a procedure or action. Be aware of

all symbols and terms when they are used, and always read NOTE, CAUTION, and WARNING

statements.

Note

A note indicates an operating or maintenance procedure, practice or condition that is

neccessary to efficiently accomplish a task.

A note can provide additional information related to a specific subject or add a comment

on the results achieved through a previous action.

Caution

A caution indicates an operating or maintenance procedure, practice or condition that, if

not strictly observed, results in damage to, or destruction of, equipment.

arn

A warning indicates an operating or maintenance procedure, practice or condition that, if

not strictly observed, results in injury or loss of life.

Service Manual iii

General Safety

The system and recommended supplies have been designed and tested to meet strict safety

requirements. Attention to the following information will ensure the continued safe operation

of the system.

Electrical Safety

■Use the power cord supplied with the system.

■Plug the power cord directly into a properly grounded electrical outlet.

■Do not use a ground adapter plug to connect the system to an electrical outlet that does not

have a ground connection terminal.

■Do not use an extension cord or power strip.

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Avoid the potential of electrical shock by ensuring that the system is properly grounded.

Electrical products may be hazardous if misused.

■Do not place the system in an area where people might step on the power cord.

■Do not place objects on the power cord.

■Do not block the ventilation openings. These openings are provided to prevent overheating

of the system.

■Do not drop paper clips or staples into the system.

The power cord is attached to the system as a plug-in device on the side of the system. If it is

necessary to disconnect all electrical power from the system, disconnect the power cord from

the electrical outlet.

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Do not remove the covers or guards that are fastened with screws unless you are installing

optional equipment and are specifically instructed to do so. Power should be OFF when

performing these installations. Disconnect the power cord when removing covers and

guards for installing optional equipment. Except for user-installable options, there are no

parts that you can maintain or service behind these covers.

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The following are hazards to your safety:

■The power cord is damaged or frayed.

■Liquid is spilled into the system.

■The system is exposed to water.

If any of these conditions occur:

1. Turn off the system immediately.

2. Disconnect the power cord from the electrical outlet.

3. Call an authorized service representative.

iv WorkCentreC2424Copier-Printer

Maintenance Safety

■Do not attempt any maintenance procedure that is not specifically described in the

documentation supplied with your system.

■Do not use aerosol cleaners. The use of supplies that are not approved may cause poor

performance and could create a hazardous condition.

■Do not burn any consumables or routine maintenance items. For information on Xerox

supplies recycling programs, go to www.xerox.com/gwa.

Operational Safety

Your system and supplies were designed and tested to meet strict safety requirements. These

include safety agency examination, approval, and compliance with established environmental

standards.

Your attention to the following safety guidelines helps to ensure the continued, safe operation

of your system.

System Supplies

■Use the supplies specifically designed for your system. The use of unsuitable materials

may cause poor performance and a possible safety hazard.

■Follow all warnings and instructions marked on, or supplied with, the system, options and

supplies.

Caution

Use of other than Genuine Xerox WorkCentre C2424 Solid Ink may affect print and copy

quality and system reliability. It is the only ink designed and manufactured under strict

quality controls by Xerox for specific use with this system. The Xerox Warranty, Service

Agreements, and Total Satisfaction Guarantee do not cover damage, malfunction, or

degradation of performance caused by use of non-Xerox supplies or consumables, or the

use of Xerox supplies not specified for this system.

Note

The Total Satisfaction Guarantee is available in the United States and Canada. Coverage

may vary outside these areas; please contact your local representative for details.

Moving the System

Caution

Parts of the system are hot. To avoid personal injury or damage to the system, allow the ink

to solidify. Run the shut-down procedure to cool the system quickly. Wait at least

30 minutes for the system to cool completely before moving or packing it.

■Always allow the system to cool before it is moved to avoid ink spills which can damage

the system.

■Use the shut-down procedure at the control panel Shut Down for Moving System for

best results.

Service Manual v

■Never move the system if you receive a Power Down Error-Head not Parked

message at the system’s control panel. This message means the system is not ready to be

moved. If the printhead is not locked, the system can be damaged during shipment.

■Always turn off the system using the power switch, located under the interface cover on

the right side of the system, and unplug all cables and cords. Do not turn off the system by

pulling the power cord or using a power-strip with an on/off switch.

■Always secure the scanhead shipping restraint on the left side of the scanner to lock the

scanhead before removing the scanner portion of the system. Shipping the scanner with

the scanhead unlocked can damage the scanner.

■Always remove the document feeder before shipping the system.

■Always remove the scanner before shipping the system.

■The system is heavy and must be lifted by two people. The illustration below shows the

proper technique for lifting the system.

■Always move the system separately from optional Trays 3 and 4.

2424-107

Output Color

Mode

2-Sided

Output

Quality Original

Type

Graphics

Prod

Hi-Res

Enhansed

Standard

Fast

B/W

Color

Uncollated

Collated

2424-109

42 kg

93 lbs.

vi WorkCentreC2424Copier-Printer

When shipping the system, repack the system using the original packing material and boxes or

a Xerox repackaging kit. Additional instructions for repacking the system are provided in the

repackaging kit. If you do not have all the original packaging, or are unable to repackage the

system, contact your local Xerox service representative.

Caution

Failure to repackage the system properly for shipment can result in damage to the system.

Damage to the system caused by improper moving is not covered by the Xerox warranty,

service agreement, or Total Satisfaction Guarantee.

Note

The Total Satisfaction Guarantee is available in the United States and Canada. Coverage

may vary outside these areas; please contact your local representative for details.

Operating Safety Guidelines

■Keep hands, hair, neckties, etc., away from the exit and feed rollers.

■Do not remove the paper source tray that you selected in either the printer driver or control

panel.

■Do not open the doors while the system is busy.

■Do not move the system while busy.

Symbols Marked on the System

Danger, high voltage.

Use caution (or draws attention to a particular

component). See the manual(s) for information.

Avoid pinching fingers in the system. Use caution to

avoid personal injury.

Hot surface on or in the system. Use caution to avoid

personal injury.

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