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• Once the phone has been tested, if the volume seems too low take the following steps to adjust the volume:
• Connect the 9V battery
• Press the “talk/end” key on the keypad, the phone will ask you to enter a number. Do not enter a number, you
should hear your dial tone.
• Once you hear dial tone press “talk/end” and “*(star)” at the exact same time then release, you should hear a num-
ber, this is the volume level. To go another level up press “talk/end” and “*(star)” at the exact same time and then
release and you will hear the next higher number. 8 is the highest volume. To decrease the volume use the same
procedure except you will press “talk/end” and “#(pound)”.
• Once volume is adjusted, disconnect the 9V battery.
• Keypad or Push Button Not Working The push button uses the telephone line voltage to
energize the phone. Check your telephone line connection on the phone and also do a telephone line diagnostic
by pressing the “Talk/end” key on the keypad (be sure you either have a 9V battery connected to the phone or the
external power connected to the phone to energize the keypad). Also be sure the push button is plugged into PBA
on the circuit board.
• Have a Good Telephone Line but Phone Says “Telephone Line Failure” Wurtec supplies a 12VAC
isolation transformer with the phone. This transformer should be used with the phone. If you are getting a power
source directly from the controller, it can create a ground loop with the telephone line and cause the phone to
malfunction. External building power is only needed if you are line sharing the phone or if you are going to take
advantage of the maintenance announcements (page 13). If you ARE line sharing, use the supplied transformer.
If you are NOT line sharing, simply disconnect the external power and be sure you have at least 24VDC on your
telephone line and the phone should work properly.
• Phone Does Not Respond to Touch Tone When Calling Remotely Using a land line telephone, the
S3 Communicator should respond to touch tones with no problems. If you are having a problem, check to be sure
the phone you are using to call into the S3 Communicator is not set on “pulse” dialing. If you are having trouble
programming remotely with a cellular phone it could just be because of the cellular phone reception or the nature
of the phone itself. Some cellular phones work ne, some don’t work at all. If you are having trouble with a cellular
phone, the only options are to use a land line phone or to be onsite and program the phone using the onboard
keypad.
• Phone Connects to Emergency Operator But There is Only Momentary Communication When
an operator picks up the phone, there WILL be a momentary instance where the person inside the elevator will
hear the operator then contact will be cut off, unless immediate two-way conversation is enabled. What is happen-
ing is the operator at that point is getting the automated message of the phone and contact has been temporar-
ily disabled. Once the operator presses 1 to accept the call, any Site ID message will be played, then two-way
conversation will be
re-established.
• S3 Communicator Does Not Hang Up After Conversation Ends This most commonly happens if the
S3 Communicator is on a “Ring - Down” line. On most ring-down systems a “wink” signal is not sent to the phone
to hang the phone up. If this is the case you have the following options: You can have the operator press *(star)
then zero before they hang up. You can also change the talk time to a lesser time so the phone stays online for
less time. The operator will receive a message 15 seconds before the allotted talk time to press 1 to continue the
call. Each time 1 is pressed to continue, the talk time is reloaded.
S3 Communicator
