Western Digital WD Quick Tester Manuel utilisateur

WD Quick Tester

User Manual

Information furnished by Western Digital is believed to be accurate and reliable. However, no responsibility

is assumed by Western Digital for its use; nor for any infringement of patents or other rights of third parties

which may result from its use. No license is granted by implication or otherwise under any patent or patent

rights of Western Digital. Western Digital reserves the right to change specifications at any time without

notice.

Western Digital is a registered trademark, and WD and the WD logo are trademarks of Western Digital

Technologies, Inc. Other marks may be mentioned herein that belong to other companies.

2779-001003-A01 11/04

CONTENTS - i

Contents

Important - Read First . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

Hard Drive Handling Procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1

2 Setup

Introduction . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

WD Quick Tester Kit Contents . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Features at-a-Glance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2

Quick Start Operations. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

Preparing a Drive for Testing . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3

4 Testing the Hard Drive

Jumper Settings. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 4

LEDs . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Quick Start Guide Label . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 5

Main Menu . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Initialization Process . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 6

Full Drive Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Quick Drive Test . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 7

Drive Failure Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Drive Pass Notification . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 8

Full Drive Erase. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Quick Drive Erase. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 9

Utility Menu. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Test Data Ops. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Time . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 10

Comm Settings . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 11

12 Appendix

WD Quick Tester Database . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

The Serial Data Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

The RS232 Data Port . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Data Format . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 12

Collecting Data to a Desktop or Laptop System . . . . . . . . . . . . . . . . . . . . 13

Firmware Updates. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 13

Battery Replacement . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 14

Error Code Description . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Table 1: Main Test Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Table 2: Subtest Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Table 3: Specific Error Codes . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 15

Table 3: Specific Error Codes (continued). . . . . . . . . . . . . . . . . . . . . . . 16

WD Service and Support . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 17

- 1

Important - Read First

Western Digital does not warrant or represent in any way that the WD

Quick Tester will function with all make/model EIDE hard drives or

identify all faulty drives under test.

The WD Quick Tester may not identify and/or fail drives that

function intermittently. Such drives may be able to function but with

some difficulty and may only occasionally report an error or failure

when tested. The frequency of intermittent failures can change by

varying the test conditions, making an actual failure of the drive

difficult to identify.

Hard Drive Handling Procedures

Hard drives can be damaged by rough handling, shock and vibration,

or electrostatic discharge (ESD). Be aware of the following precautions

when handling hard drives.

!Follow all proper static electricity handling procedures before

attempting to test any hard drive. To avoid ESD, ground yourself

by touching the metal chassis of the computer or wear a

grounding strap before handling the hard drive.

!Articles of clothing generate static electricity. Do not allow

clothing to come in direct contact with the hard drive or circuit

board components.

!Handle the hard drive by the sides only. Avoid touching the circuit

board components on the bottom of the hard drive.

!Do not drop, shake, or knock down the hard drive.

!Do not stack hard drives or stand the hard drive on its edge.

SETUP - 2

Setup

Introduction

The Western Digital Quick Tester is a simple-to-use universal EIDE

hard drive tester that requires no prior hard drive testing experience. It

was designed to work on all EIDE drives that support the Logical

Block Addressing (LBA) mode of operation. To operate, attach the

drive to the tester via the included 40-pin EIDE cable, apply power to

both tester and drive, and follow the directions as displayed on the

Liquid Crystal Display (LCD). A computer system is not required,

but may be used to supply power to the WD Quick Tester and hard

drive.

WD Quick Tester Kit Contents

!WD Quick Tester

!4-conductor power supply "Y" cable

!40-pin EIDE cable

!WD Quick Tester Quick Reference

Specifications

!Standard voltage level RS232 interface

!Thermal resetable power line fuse

!Environmental: from 5oto 45oC, non-condensing

!Power requirements: 12V @ 300 ma; 12 VDC ±10%; ripple and

noise 250 mV provided by the 4-pin Molex connector

Features at-a-Glance

!Stand-alone tester, a PC is not required for test operation

!Designed to test all hard drives that support LBA mode with

enhanced test algorithms for Western Digital drives

!Easy-to-use with simple Pass/Fail results

!Two-button operation with prompted user messages on a

16-character by 2-line LCD

!Drive testing using internal drive S.M.A.R.T.TM features if

supported

!Two test options: Quick Drive Test and Full Drive Test (full media

scan with repair functionality)

!Two erase functions: Quick Erase and Full Erase operation

!Logging of up to 100 test records in battery backed up SRAM

!Support of an RS232 serial data output of the tester database

SETUP - 3

Quick Start Operations

1. Verify that the drive jumpers are set for either Single or Cable

Select operations.

2. Attach the tester to the drive using the provided 40-pin EIDE

cable.

3. Attach both tester and drive to a power source and apply power.

Follow the user messages as displayed on the LCD screen. If testing a

non Western Digital drive, refer to the manufacturer’s instructions for

jumper settings.

Preparing a Drive for Testing

The following steps will help you ensure proper usage of the WD

Quick Tester.

1. Check jumper settings: Jumper settings determine the number of

devices on a cable in a computer system. The WD Quick Tester

supports one hard drive attached at any one time and only certain

jumper settings. Western Digital hard drives must be jumpered as

Cable Select or Single (refer to the Jumper Settings section on page

3). For non Western Digital hard drives, refer to the manufacturer’s

documentation.

2. Check the cable connection: The WD Quick Tester is supplied

with an EIDE cable. Verify that the cable is in good working

condition and that pin 1 on both hard drive and tester are aligned.

Of the 40 pins on an EIDE connector, pin 1 is designated in red.

Most EIDE cables are keyed to fit the connector only one way.

3. Check power: The WD Quick Tester uses a standard 12 V, 4-pin

connector on a PC power supply. Verify that the connector you are

using is in proper working condition. This connector is also keyed

and cannot be reversed but will fit either the hard drive or tester. If

the power connector is not attached, the WD Quick Tester may

display invalid messages.

Caution: Though the Quick/Full Drive Test is not data destructive,

data within all bad sectors will be overwritten. Make sure to back up

your data.

IMPORTANT: The EIDE cable must remain in proper working

condition to ensure accurate test results.

TESTING THE HARD DRIVE - 4

Testing the Hard Drive

Jumper Settings

For the hard drive to be detected by the WD Quick Tester, the drive

must be jumpered according to the manufacturer’s instructions. Verify

that the jumper settings on the hard drive are supported by the WD

Quick Tester. Western Digital hard drives must be jumpered as Cable

Select or Single (see diagram below). For non Western Digital hard

drives, refer to the manufacturer’s documentation.

Supported by the WD Quick Tester:

!Cable Select (CSEL/CS): Jumper settings remain the same on all

hard drives in a system (both single- and multi-drives setups). This

protocol requires a special CSEL cable, and the host system must

support CSEL. The WD Quick Tester supports this setting.

!Single: Indicates the only drive on the cable. Three distinct

configurations on Western Digital hard drives are a) pins 3 and 5

for older models, b) pins 4 and 6 for current 10-pin drives, and c)

the simplest, for late model drives, all jumpers removed. The WD

Quick Tester supports all three configurations of the Single

setting.

Not supported by the WD Quick Tester:

!Master: Designates the drive as the boot device or first device

detected on the cable and that a Slave device is present. The WD

Quick Tester does not support the Master setting on Western

Digital hard drives because these drives have unique

configurations for Master and Single. However, the Master setting

is supported on other manufacturer hard drives that share the

same configuration for Master and Single.

!Slave: Designates the drive for use as additional storage and that

another device (a Master or boot drive) is on the cable. The WD

Quick Tester does not support this setting.

Jumper added

Jumper pins

KEY:

642

931

10-PIN

CONNECTOR

Single

642

931

10-PIN

CONNECTOR

Dual

(Master)

Dual

(Master)

Dual

(Master)

Dual

(Master)

Dual

(Master)

10-PIN

CONNECTOR

642

931

Dual

(Slave)

10-PIN

CONNECTOR

642

931

Cable Select

(Default Setting)

TESTING THE HARD DRIVE - 5

LEDs

The WD Quick Tester features two LED indicators on the front for

user notification. When lit, either or both LEDs denote a particular

status.

Quick Start Guide Label

The Quick Start Guide label is located on the back of the WD Quick

Tester. The main steps and their functions are highlighted for easy

reference.

LED Indicates

Red Failure

Green Requested task completed successfully

Red and Green Requires user action

TESTING THE HARD DRIVE - 6

Main Menu

Press the Next/No button and continue until the function you wish to

perform is displayed. Execute the choice by pressing the Select/Yes

button.

Initialization Process

The initialization process is the same for all four drive-related

functions. The initialization process for the WD Quick Tester

performs the following:

1. Checks if a drive is connected.

2. Checks if the drive is configured properly as a Single drive.

3. Executes the drive’s internal diagnostics.

4. Executes the Identify Drive Command to obtain drive

information. The model information is briefly displayed.

5. Determines the drive’s features and verifies LBA support.

6. Verifies that the drive does not have "Security" enabled.

7. Enables the S.M.A.R.T. feature set if supported.

8. Checks S.M.A.R.T. thresholds if supported.

If the drive passes the above operation, the Quick Tester then

performs the selected test function.

Message Condition

No Drive Found! Check Connection. Does not detect a device attached to the data cable.

Drive Detected, but NOT READY. Detects the device, but device never becomes ready.

Device Not Ready. Check Connection. Requires user action.

Check Jumper. Power Cycle Drv. Drive not configured as a "Single" Device.

Bad Cable? Check Connection. Detected Bad Cable.

## Drive FAIL ##, ## Press Next ## Drive fails Drive Diagnostic Command.

No LBA Support. Can’t Test Drive. Drive does not support LBA mode addressing.

Security Enabled. Unable to Test. Drive security feature is enabled.

TESTING THE HARD DRIVE - 7

Full Drive Test

Highly recommended for all test procedures, the Full Drive Test

provides the most extensive testing of the two test functions. Test time

for the Full Drive Test varies depending on the capacity of the drive

under test. New generation drives will test at greater than 1 GB per

minute while old generation drives may test at less than 10 MB per

minute. Test progress is displayed on the second line of the tester

LCD. If errors are detected during this operation, the WD Quick

Tester will correct the bad sector.

If the drive passes the testing, it is spun down, and the drive

information and test data are stored in the tester database. The WD

Quick Tester will report that the test is completed and that the drive

passed, indicated by both a message on the display and an illuminated

green LED. DO NOT return a drive for repair if it passed the test.

If the drive fails at any point in the testing, the WD Quick Tester

attempts to spin down the drive and notifies the user. If the drive

failed for user-induced handling damage, DO NOT return the drive

for warranty repair. If the drive failed for non-customer handling

related issues, the WD Quick Tester will report the failure. In both

failure cases, the red LED illuminates. The drive information and test

data are stored in the tester database.

At any time during the Full Drive Test, you can abort the operation by

pressing either button. When the test stops, you are given the choice

to Abort or Return to the test. Selecting Abort results in no report on

the display.

Quick Drive Test

The Quick Drive Test is identical to the Full Drive Test except that it

does not perform the full media scan unless it detects an error during

testing. The Quick Drive Test may not identify all media-related

errors, but it does test the basic functionality of a drive. If you suspect

media issues, use the Full Drive Test function. If the WD Quick

Tester detects a media-related failure, it reports the failure and

prompts to continue or abort the operation. If further testing is

required, do not use the drive until such further testing is performed.

Caution: Though the Quick/Full Drive Test is not data destructive,

data within all bad sectors will be overwritten. Make sure to back up

your data.

TESTING THE HARD DRIVE - 8

Drive Failure Notification

If the drive under test has failed, the following information displays:

After pressing the Next/No button, the Error Code (EC), Main Test

function (Mt), and Sub Test (St) functions displays.

Record this data for future reference (see page 15 for a list of error

code definitions).

The WD Quick Tester has the ability to detect if the failing drive is a

Western Digital model that supports proprietary features. These

features can determine if the failure was caused by customer handling.

In this case, you will be notified that the drive is not covered under

warranty. DO NOT return the drive.

Test results are recorded to the drive’s logging sector (WD only) with

details of the test, assuming the drive is functional enough to support

the logging function. Results are also stored in the tester database.

Drive Pass Notification

As with the fail notification, the WD Quick Tester displays a Pass

message when testing or erasing has completed successfully. The

operator must press the Next/No button to acknowledge the

successful test completion.

Test results are recorded to the drive’s Logging sector with details of

the test. Results are also stored in the tester database.

##Drive FAIL##. Press Next.

EC:xxx Mt:y St:z. Press Next.

DRIVE PASSED. ** Press Next. **

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