WARRANTY PAGE
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WARRANTY PAGE
Returns
We offer a no quibble 30 day money back guarantee for all
goods shipped correctly that are not required. The buyer will be
responsible for the return postage and packing charges and any
original shipping charges are non refundable. Goods should be
returned in a condition suitable for resale and where possible
should be returned in their original packaging.
Goods which are manufactured specifically for an order and
shipped correctly are not returnable.
If the wrong item is received it is the responsibility of the buyer
to notify us in writing within 7 days of receipt. Arrangements
will then be made for the incorrect item to be collected and a
replacement item to be dispatched
Warranty
Warranty Qualifications
We at Warrior understand the importance of warranty for
service & repair, we offer a standard 3 Year (Tools Only) & 1
year (Battery Only) warranty without the need for registering
your purchase.
Please view the limitations below and read the full T&C’s about
the warranty offered on a particular product.
All we require is the either a copy of the original proof of
purchase or an invoice supplied from retailer at the time of
purchase to enable the claim to be raised. Please keep your
proof of purchase safe for the duration of your terms, in the
unfortunate event you need our technical support we will ask
for this to be provided on each claim, NO proof of purchase any
warranty claim will be delayed or rejected.
Transportation charges on any product or part(s) submitted
for repair or replacement under this warranty are the sole
responsibility of the purchaser. This warranty only applies to the
original purchaser and is not transferable.
Do Not Return the Unit to the Place of Purchase
Contact Technical Support and we will troubleshoot any issue
via phone or e-mail. If the problem or issue is not resolved by
this method, we will, at its option, authorise an evaluation,
repair or replacement of the defective product, part(s) or
component at our own Service Centre workshop. If and when
an product has to be replaced in most cases it will be on a
like for like basis not old for new. We will provide you with a
case number for warranty service and this can be monitored
through your login account. Please keep it for future reference.
Repairs or replacements without prior authorization, or at an
unauthorized repair facility, will not be covered by this warranty.
We do have warranty exclusions for customers outside the
United Kingdom please see our full T&C’s.
Warranty Exclusions
THIS WARRANTY DOES NOT COVER THE FOLLOWING:
NORMAL WEAR
Your product needs periodic parts and service to perform well.
This warranty does not cover repair when normal use has
exhausted the life of a part or the equipment as a whole.
INSTALLATION, USE AND MAINTENANCE
This warranty will be voided and (or) not apply to parts or labour
if your product is deemed to have been misused, neglected,
involved in an accident, abused, overloaded beyond the limits,
modified, installed improperly or connected incorrectly to any
electrical component or system for battery charging. Normal
period maintenance is not covered by this warranty.
Other Exclusions
This warranty excludes:
–cosmetic defects such as paint, decals, stickers or
accessory tools
–service parts including blades, string, chains, bars or bags
–any electrical component other than main control unit like
fuses, connectors, dials, knobs or levers.
–failures due to acts of God and other force majeure events
beyond the manufacturer’s control
–problems caused by parts that are not original
–alteration or modification(s) made by any party other than
the manufacturer
–any third party electrical equipment
–All batteries supplied Over 1 Year Old.
Limits of Implied Warranty and Consequential Damage
BPE Holdings (Warrior Eco Power Equipment) disclaims any
obligation to cover any loss of time, use of this product, freight,
or any incidental or consequential claim costs by anyone using
this product.
THIS WARRANTY IS IN LIEU OF ALL OTHER WARRANTIES,
EXPRESS OR IMPLIED, INCLUDING WARRANTIES OF
MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE.
A unit provided as an exchange will be subject to the warranty
of the original unit. The length of the warranty governing the
exchanged unit will remain calculated by reference to the
purchase date of the original unit. This warranty gives you
certain legal rights which may change from country to country.
Your country may also have other rights you may be entitled to
that are not listed within this warranty.
