Voce PR14037000 Manuel utilisateur

Part Number: PR14037000

Issue: New –December 2011

Congratulations on your purchase of the VOCE freestanding vending machine from

Crane Merchandising Systems

Contents

Contents Page No.

Introduction ................................................................................................................... 1

Important Safeguards ..................................................................................................... 1

Section 1 - Machine Specifications .................................................................................. 2

1.1 Specifications ...............................................................................................2

1.2 Water Filter ..................................................................................................2

1.3 External Features .........................................................................................3

1.4 Internal Features ..........................................................................................4

Section 2 - Installation (Engineer’s Procedure) ................................................................ 5

2.1 Siting your Machine......................................................................................5

2.2 Connecting the Water Supply.......................................................................5

2.3 Connecting the Electrical Supply ..................................................................6

2.4 Commissioning Procedure............................................................................6

2.5 Setting Up the Carbonator Unit (Where Fitted) ...........................................9

2.6 Warranty Card..............................................................................................10

Section 3 - How To Vend A Drink..................................................................................... 11

3.1 Selecting A Drink - Build A Drink...................................................................11

3.2 Selecting A Drink - Cold Drink Selections......................................................13

3.3 Replacing/Updating Drink Selection Decals .................................................13

Section 4 - Cleaning and Re-filling Procedures................................................................. 15

4.1 Bactericidal Cleaner......................................................................................15

4.2 De-Staining Agent.........................................................................................15

4.3 Liquid Destainer - Brewer Units....................................................................15

4.4 Cleaning Tablets - CoEx® Brewer (B2C Models) ...........................................15

4.5 Daily Cleaning & Filling Procedure................................................................15

4.6 Oltre Brewer Cleaning Procedure.................................................................19

4.7 CoEx® B2C Brewer Unit ................................................................................21

4.8 Brewer Waste Container and Chute - Daily Clean........................................22

4.9 Replacing the CO2 Bottle - Where Fitted .....................................................23

Section 5 - Service Keypad Functions .............................................................................. 24

5.1 Button 1 - Program Entry .............................................................................24

5.2 Button 2 - Brewer Open (Oltre Brewer) .......................................................24

5.3 Button 3 - Rinse/Flush ..................................................................................24

5.4 Button 4 - Brewer Clean (Oltre Brewers only)..............................................24

5.5 Button 5 - View Counters .............................................................................25

5.6 Button 6 - Test Vend.....................................................................................25

5.7 Button 7 - Cup Test.......................................................................................25

5.8 Button 8 - Park Head ....................................................................................25

5.9 Button 9 - Boiler Fill (B2C Machines)............................................................25

5.10 Button 10 - Machine Cool Down (B2C Machines) ........................................25

5.11 Button 11 - CoEx® Tablet Clean (B2C Machines) ..........................................26

5.12 Button 12 - Reset Waste Counter (F/Brew & B2C Machines).......................26

5.13 Button 13 - Syrup Prime (Still/Carbonated Machines) .................................26

5.14 Button 14 - Clear SureVend™ Error ..............................................................26

5.15 Button 15 –Start ..........................................................................................26

Contents

Section 6 - Programming Mode....................................................................................... 27

6.1 Drink Selection Keypad ................................................................................ 27

6.2 Menu Display ............................................................................................... 27

6.3 Accessing the Programming Mode .............................................................. 28

6.4 View Diagnostics ..........................................................................................29

Section 7 –Operators Program .......................................................................................31

7.1 Data Recall Menu .........................................................................................31

7.2 Diagnostic Menu ..........................................................................................35

7.3 Price Menu ...................................................................................................35

7.4 Product Configuration Menu ....................................................................... 37

7.5 Coins In/Out Menu....................................................................................... 41

7.6 System Settings Menu.................................................................................. 41

7.7 Security Codes Menu ................................................................................... 46

7.8 Timed Events Menu ..................................................................................... 46

Section 8 - Dispense Pipe Lengths ................................................................................... 54

Section 9 - Recommended Spare Parts............................................................................55

9.1 Hygiene Kits.................................................................................................. 55

9.2 Dispense Area Components .........................................................................56

Section 10 - Error Messages and Simple Problem Solving ................................................57

10.1 Error Messages............................................................................................. 57

10.2 Simple Problem Solving................................................................................58

10.3 Machine Leaking .......................................................................................... 59

Section 11 - Decommissioning Your Machine ..................................................................60

The following Symbol is used throughout this Operators Manual:

Safety First! Take care, risk of personal injury.

Crane Merchandising Systems accepts no responsibility for damage caused to the equipment

through misinterpretation or misuse of the information contained in this manual.

Introduction / Important Safeguards

Introduction

This manual provides you with guidance on the installation, daily operation and basic

maintenance of your VOCE freestanding vending machine. Crane Merchandising Systems always

recommend that a trained technician service its equipment.

Crane Merchandising Systems is committed to continuous product improvement. This means

that the information within this document, although correct at time of publication, is for

guidance only and may be subject to change without prior notice.

Important Safeguards

Always follow these basic safety precautions when operating or maintaining your machine:

1. Ensure that you and anyone who will operate or maintain your machine have this

manual available for quick and easy reference, and read all instructions carefully

before commencing work.

2. Beware of Electricity. Certain maintenance operations require your machine to

remain connected and switched on. Only trained personnel should carry out these

routines, and independently of all other operations. Observation of safe working

practices in accordance with current regulations is necessary at all times.

Important! Unless otherwise specified, always disconnect your machine from the

electricity supply before commencing work.

3. Do not operate your machine if any part is damaged until a service technician has

carried out necessary repairs and ensured that it is safe.

4. Allow your machine to cool before handling or moving.

5. Never immerse your machine in water, or any other liquid and never clean it with a

water jet.

6. If your machine should freeze up, call a service technician to check it before switching

on.

7. Ensure that you are familiar with the most recent Health and Safety at Work and

Electricity at Work Regulations.

Important! This appliance is not intended for use by persons (including children and

the infirm) with reduced physical, sensory or metal capabilities, or lack of experience

and knowledge, unless they have been given supervision or instruction concerning

use of the appliance by a person responsible for their safety. Children should be

supervised to ensure that they do not play with the appliance

Your VOCE machine is for indoor use only and because it is a beverage machine,

should be sited in a clean and hygienic area.

Section 1 –Machine Specifications

Section 1 - Machine Specifications

1.1 Specifications

1.1.1 General

Height.................... 1830 mm

Width .................... 705 mm

Depth .................... 790 mm

Cup Capacity ......... 600* 7-9oz (400 12oz)

*Approximate and are for guidance only.

1.1.2 Electrical Services

Voltage.................. 220 - 240 Volts AC

Current.................. 13 Amp Fused

Frequency ............. 50 Hz

1.1.3 Water Services

Pressure ................ 200 Kpa (2 Bar) - 600 Kpa (6 Bar)

Stopcock................ 15 mm BSP from rising main

All weights and dimensions are approximate and are for guidance only.

1.2 Water Filter

If your VOCE machine is fitted with a CoEx® B2C brewer, then it must be connected to the water

supply via a scale inhibiting water filter. Crane Merchandising Systems recommend and supply

the Brita AquaQuell water filter.

Section 1 –Machine Specifications

1.3 External Features

Key:

Upper Graphic Panel

LCD Display

Selection Decals

Selection Button

Door Lock

Coin Return Button

SureVend™ Sensor

Coin Entry

Kickplate

Coin Return

Adjustable Foot

Lower Graphic Panel

Section 1 –Machine Specifications

1.4 Internal Features

Key:

Main Switch

Kick Plate

Spray Head

Service Keypad

Oltre Brewer (Coffee)

Cup Turret

Oltre Brewer (Tea)

Door Locking Mechanism

Mixing Station

Cup Catcher

Brewer Waste Container

Surevend Sensor

Waste Bucket

Drip Catcher Bracket

Section 2 –Installation (Engineers Procedure)

Section 2 - Installation (Engineer’s Procedure)

Important! It is essential that the personnel responsible for installing and servicing

your machine, understand the following:

1. The installation and commissioning of your machine should only be carried out by a

trained and authorised service technician.

2. All water and electrical services must be correctly and safely connected.

3. All covers must be replaced correctly and securely and your machine left in a safe

condition.

2.1 Siting your Machine

1. Your machine is only suitable for indoor use, we recommend that it be situated in an

area with an ambient temperature not below 10º C and not exceeding 30º C. Your

machine should be located near the appropriate water and electrical services as

detailed in sub-section 1.1 Specifications.

2. Prior to placing your machine in its final location, ensure that there is sufficient access

space available via passageways, stairs, lifts, etc.

3. To ensure adequate ventilation, 100 - 150 mm (4 - 6 inches) clearance must be

allowed between the back of the cabinet and the wall.

4. Open the door using the key provided. Remove transit packing and installation kit.

Check for visual signs of damage which may have occurred during transit. If your

machine is damaged or any parts are missing, you must contact the supplier

immediately.

5. Level your machine in both the front-to-back and side-to-side planes by adjusting the

feet. Ensure that the door opens and closes easily and the lock operates correctly.

2.2 Connecting the Water Supply

1. Your machine should be situated within 1 metre of a drinking water supply from a

rising main, terminating with a W.R.C. approved 15mm compression stop-tap.

N.B. The water supply should comply with both the Statutory Instrument No.1147 -

“Water, England and Wales” and The Water Supply (Water Quality) Regulations 1989.

Water pressure at the stop-tap must be within the limits 2 - 6 Bar (200 Kpa - 600 Kpa).

2. Freshbrew & B2C Machines: If your VOCE machine is fitted with an Oltre brewer, or

CoEx® B2C brewer, then it must be connected to the water supply via a water filter.

This filter must be of food grade quality and able to remove temporary hardness

(scale), heavy metals (lead, copper, iron, and cadmium), chlorine and any organic

pollutants/discolouration.

Crane Merchandising Systems recommend and supply the

Brita AquaQuell water filter.

Section 2 –Installation (Engineers Procedure)

Warning! If your Freshbrew or B2C machine is connected to a water supply and used

without a water filter as specified above, your warranty will be void.

3. Connect the flexi-hose supplied with your machine to the stopcock ensuring that the

seal is fitted correctly. Flush the water supply before connecting the machine.

N.B. When connecting your machine to a water supply always use a new flexi-hose

(such as the one supplied). Never re-use an existing hose.

4. Connect the hose to the inlet valve located on the rear of your machine. Ensure that

the seal is correctly fitted. Ensure that all water supply fittings are tight.

5. Turn on the water supply at the stop tap and check for leaks. Prime the water filter

(where fitted) following the instructions supplied by the filter manufacturer.

2.3 Connecting the Electrical Supply

Safety First!

The electrical safety of this appliance can only be guaranteed if it is correctly and

efficiently earthed, in compliance with National and European regulations on

electrical safety. Always ensure that the earthing is efficient. If you have any doubts,

contact a qualified technician to check the system.

The manufacturer declines all liability for damage resulting from a system which has

not been earthed. On no account should it be earthed only to the water supply pipe.

The appliance must be connected to mains protected by a certified safety switch

(double pole) with a capacity appropriate for the application and in compliance with

National and European regulations on electrical safety.

The appliance must be connected to a 230 Volt 50Hz 13 amp fused switched socket

outlet, installed to the latest edition of the IEE regulations, using a 3 pin BS approved

13 amp fused plug for UK and in compliance with National and European regulations

on electrical safety in other countries

Important: If the mains lead becomes damaged in any way it must be replaced by a

special lead available from the manufacturer.

2.4 Commissioning Procedure

A trained installation engineer must carry out the following procedure before your machine can

be used for the first time. Ensure that the electrical and water services to the machine are

connected correctly. Check for leaks in the water supply.

1. Open the front door of your machine.

2. Ensure that the waste bucket is fitted correctly. Clip the level detector and overflow

pipes correctly onto the rim of the bucket.

3. Cup Turret. Remove the lid and fill the tubes with the correct size cups for the cup

catcher type fitted to your machine. Allow the cups to drop into the tubes directly

from the packaging. DO NOT touch the cups with your hands.

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