VIVOpay Vend III Manuel utilisateur

Vend III User Guide

80135501-001

10-25-2013

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ID TECH .

10721 Walker Street

Cypress CA 90630

USA

This document, as well as the hardware and software it describes, is furnished under license and may only be

used in accordance with the terms of such license. The content of this paper is furnished for informational use,

subject to change without notice, and not to be construed as a commitment by ID TECH. ID TECH assumes no

responsibility or liability for any errors or inaccuracies that may appear in this document.

Except as permitted by such license, no part of this publication may be reproduced or transmitted by electronic,

mechanical, recorded, or any other method, or translated into another language or language form without the

express written consent of ID TECH. ID TECH is a registered trademark of International Technologies and

Systems Corporation. ViVOpay and Value through Innovation are trademarks of International Technologies and

Systems Corporation. Other trademarks are the property of the respective owner.

Warranty Disclaimer: The services and hardware are provided "as is" and "as-available," and the use of these ser-

vices and hardware is at the user’s own risk. ID TECH does not make, and hereby disclaims, any and all other

express or implied warranties, including, but not limited to warranties of merchantability, title, fitness for a particular

purpose, and any warranties arising from any course of dealing, usage, or trade practice. ID TECH does not war-

rant that the services or hardware will be uninterrupted, error-free, or completely secure.

October 2013

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Table of Contents

1.0 Getting Started ………….…………………………………………….4

1.1 Overview .………………………………………………………………………………………...4

1.1.1 Features ………….……………………………………………………………………...….4

1.2 Unpacking the ViVOpay Vend III .……………………………………………………………..5

2.0 Installing the ViVOpay Vend III …………………………….………6

2.1 Overview ………………………………………………………………………………………...6

2.2 Site Planning ……………………………………………………………………………………6

2.2.1 Radio Frequency Interference .………………..…………………………………………6

2.2.2 User Access ……………………………………………..………………………………...6

2.3 Installing the ViVOpay VEND III ………………………………………………………………7

2.31. Connector and SAM Access .………………………………………..…………………...7

2.3.2 Install a SAM Card .………………………………………………………..……………....7

2.3.3 Connect Data and Power ..…………………………………………….…….……………8

2.3.4 Connect Ethernet .………………………………………………………..………………10

2.3.5 External Mount .…………..………………………………………………………………11

2.3.6 Internal Mount .………………………………………………………..………………….11

2.4 Testing the Installation .……………………………………………...……………………….13

3.0 Troubleshooting and Maintenance ……………………….……..14

3.1 Troubleshooting .………………………………………………………………………………14

3.1.1 Onboard Diagnostics .………………………….……………….………………………..15

3.2 Maintenance ………………………………………………...………………………………...15

3.2.1 Upgrading the Firmware .………………………………….…………………………….16

4.0 ViVOpay VEND III Specifications …………………………….…..17

4.1.1 Lithium Battery Warning .………………..……………………………………………….17

4.2 Regulatory Compliance .………………………………………………………………………18

4.2.1 FCC Part 15 Class B Equipment ..…………………………………………..…………..18

4.2.2 FCC Information for User .…………………………….………………….……………...18

4.2.3 Industry Canada Class B Equipment .…………………………………..……………...18

4.2.4 Industry Canada Information for User .……………………………..…………………..18

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1.0 Getting Started

1.1 Overview

The ViVOpay VEND III seamlessly integrates with existing vending systems and fits into a standard bill changer

opening. The ViVOpay VEND III is an unattended NFC and contactless reader with Magnetic Stripe Reader,

contact EMV card reader, integrated display and function keys. This device features serial RS-232 and USB 2.0

communications to POS systems as well as an Ethernet port. The ViVOpay VEND III complies with ISO/IEC 18092

nd supports the full peer-to-peer NFC feature set.

iVOpay VEND III is certified for the following contactless payment applications:

EMVCo CCPS

MasterCard PayPass M/Chip

Visa payWave VCPS

American Express, ExpressPay

Discover DPAS

Mifare (Passthrough)

ISIS SmartTap

Google Wallet

ViVOpay VEND III also fully supports magnetic stripe applications.

This document assumes that users are familiar with their host POS systems and vending machines.

1.1.1 Features

The following features are supported:

ISO14443 type A/B and Mifare based contactless payment transactions

ISO 18092

Three-track magnetic stripe reader

Three SAM card slots

Contact card slot

10 Base-T Ethernet port

1.2 Unpacking the ViVOpay Vend III

The ViVOpay VEND III requires a data cable and a power supply. Verify that you have all the required

components for the installation.

ViVOpay VEND III

*XX designates variations of the base model.

Data and Power cables (varies by length)

• Serial Data Cable (P/N 220-2467-XX*)

• USB Data Cable (P/N 220-2466-XX*)

These cables are recommended and approved by

ID TECH to comply with FCC rules and regulations.

*XX designates cable length.

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Power supply

• US/North America (P/N 140-2035-00)

• Europe (P/N 140-2035-01)

• United Kingdom (P/N 140-2035-02)

• Australia (P/N 140-2035-03)

This power supply is recommended and approved

by ID TECH to comply with FCC rules and

regulations.

ou may also need the following:

Four M3 screws

If you want to secure the reader to a surface, you need four M3 screws of the appropriate length

(not supplied).

Contactless test card (P/N 241-0015-03)

he ID TECH data cables and power supply are specifically designed to meet FCC requirements.

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2.0 Installing the ViVOpay Vend III

2.1 Overview

Before you connect and mount the ViVOpay VEND III, you should plan the installation to conform to PCI requirements

and minimize radio frequency interference. Once you have determined the location and mounting of the ViVOpay

VEND III, you can connect it to power and the control unit. Finally, you should test the ViVOpay VEND III to make sure

the installation is successful.

2.2 Site Planning

Environmental considerations affect how you install the ViVOpay VEND III. You should consider objects and

devices near the reader that may affect the performance of the contactless radio frequency antenna.

2.2.1 Radio Frequency Interference

To perform contactless transactions, the ViVOpay VEND III uses a radio frequency antenna. The range

(reading distance) and performance of the reader can be affected by other radio frequency emitters and

proximity to metal.

For best performance, adhere to the following guidelines:

Do not position the ViVOpay VEND III closer than 1 foot (30 cm) to other ViVOpay readers or other RF-

emitting devices (non-NFC). Some environments may require greater distances.

Do not position the ViVOpay VEND III near radio transmitters.

Avoid placing the ViVOpay VEND III on or near large metal objects.

2.2.2 User Access

The ViVOpay VEND III is design for unattended use. Is is important to consider the following factors when

lanning the location of the reader.

Clear visibility of the display

Anticipate the angles at which the user may be viewing the display to maximize visibility.

Make sure the user can easily reach the reader

Provide access to the reader to push buttons and tap or swipe cards.

No obstructions in the MSR swipe path

Make sure nothing is blocking the entrance or exit of a card passing through the MSR.

2.3 Installing the ViVOpay VEND III

his section describes how to install the ViVOpay VEND III. The basic steps are:

Install SAMs if required

Connect to power and POS

Mount

Test the installation

2.3.1 Connector and SAM Access

The ViVOpay VEND III connectors and SAM slots are on the bottom of the reader.

To access the connectors:

1. Turn over the ViVOpay VEND III so that the connectors and SAM slots are visible.

2.3.2 Install a SAM Card

All ViVOpay VEND III models have three SAM card slots in addition to one SoftSAM. Consequently, the physical

SAMs are labeled SAM 2 through SAM 4, left to right. If you are using a SAM card(s) in your application, insert the

AM card as described in the following steps.

Warning: Do not insert or remove a SAM card while the ViVOpay VEND III is powered. This will cause

permanent damage to the SAM card.

To install a SAM card:

1. Use your fingernail to slide the lock bar down, away from the connectors, and pull the SAM cage away

from the closed position. The cage hinges on the edge furthest from the connector ports.

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2. Insert the card with the contacts facing the bottom of the SAM cage. The cut corner of the SAM should be

positioned shown below.

3. Press the cage into the closed position. The cage will snap into place.

4. Slide the lock bar up, towards the connectors, to lock the SAM in position.

2.3.3 Connect Data and Power

There are connectors for Ethernet, data and power, and PIN pad in back of the ViVOpay VEND III. The

connections you need to make are dependant on your specific POS configuration and application. The power is

received on the data connector. The product is intended to be powered by a DC source from 5 VDC to 45 VDC;

this power source should comply with the Limited Power Source requirements (sub-clause 2.5 of UL/IEC 60950-1).

It is recommended to power the product with a LPS UL Listed/ Class 2 IEC certified DC power supply, output rated

Vdc, 0.67 A.

he pinouts for the POS side of the data cables are given in the tables below.

RS-232 (220-2467-0X)

DB9 Pin Number Description

1No connect

2RS-232 Tx

3RS-232 Rx

4No connect

5GND

6No connect

7No connect

8No connect

9Power 5 - 45 VDC

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USB (220-2367-0X)

USB Pin Number Description

1VBus

2Data - (DM)

3Data + (DP)

4GND

5GND

6Power 12 VDC

To connect data and power

1. Connect your data cable to the RS232/USB port.

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2. Connect the other end to the host system. Refer to the pinouts given above if needed.

The ViVOpay VEND III displays the opening set of screens before it displays the Welcome screen.

he opening screens include:

Copyright screen

Firmware version screen

The reader should then display Welcome or Please present card or similar wording, depending upon the

pplication.

If the reader fails to power up, try reseating the power connector (or change to a different power outlet). For more

troubleshooting information, see “Troubleshooting” on page 13.

2.3.4 Connect Ethernet

To connect to Ethernet

1. Insert a CAT5 or better cable into the Ethernet port. (Note The TCP protocol stack is not supported in the

initial product release)

2. Connect the other end of the Ethernet cable to an Ethernet switch or hub.

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