1. Warranty
VIGO System S.A. hereby represents and warrants all Products manufactured by VIGO and sold hereunder to be free from
defects in workmanship or material during a period of twelve (12) months from the date of delivery save for products for which
a special warranty is given. If any Product proves however to be defective in workmanship or material within the period herein
provided VIGO System undertakes to the exclusion of any other remedy to repair or at its own option replace the defective
Product or part thereof free of charge and otherwise on the same conditions as for the original Product or part without exten -
sion to original warranty time. Defective parts replaced in accordance with this clause shall be placed at the disposal of VIGO.
VIGO also warrants the quality of all repair and service works performed by its employees to products sold by it. In case
the repair or service works should appear inadequate or faulty and should this cause malfunction or nonfunctioning
of the product to which the service was performed VIGO shall at its free option either repair or have repaired or replace
the product in question. The working hours used by employees of VIGO for such repair or replacement shall be free of charge
to the client. This service warranty shall be valid for a period of six (6) months from the date the service measures were com-
pleted.
This warranty is however subject to following con itions:
1. A substantiated written claim as to any alleged defects shall have been received by VIGO System within thirty (30) days
after the defect or fault became known or occurred, and
2. The allegedly defective Product or part shall, should VIGO so require, be sent to the works of VIGO or to such other
place as VIGO may indicate in writing, freight and insurance prepaid, properly packed and labeled.
This warranty oes not however apply when the efect has been cause through
1. normal wear and tear or accident;
2. misuse or other unsuitable or unauthorized use of the Product or negligence or error in storing, maintaining or in hand-
ling the Product or any equipment thereof;
3. wrong installation, assembly or failure to service the Product or otherwise follow VIGO's service instructions including
any repairs or installation or assembly or service made by unauthorized personnel not approved by VIGO or replace-
ments with parts not manufactured or supplied by VIGO;
4. modifications or changes of the Product as well as any adding to it without VIGO's prior authorization;
5. burned active element by irradiation above damage thresholds
6. electrostatic discharges
7. improper detector bias
8. improper TE cooler bias (TE cooler damage or active element overheating).
9. other factors dependent on the Customer or a third party.
Notwithstanding the aforesaid VIGO System liability under this clause shall not apply to any defects arising out of materials,
designs or instructions provided by the Customer.
This warranty is expressly in lieu of and excludes all other conditions, warranties and liabilities, expressed or implied, whether
under law, statute or otherwise, including without limitation any implied warranties of merchantability or fitness for a particular
purpose and all other obligations and liabilities of VIGO or its representatives with respect to any defect or deficiency applic-
able to or resulting directly or indirectly from the Products supplied hereunder, which obligations and liabilities are hereby ex-
pressly canceled and waived. VIGO's liability shall under no circumstances exceed the invoice price of any Product for which a
warranty claim is made, nor shall VIGO in any circumstances be liable for lost profits or other consequential loss whether dir-
ect or indirect or for special damage.
RMA Request Instructions:
No Product may be returned without first contacting VIGO for a Return Material Authorization ('RMA') number. Please obtain a
RMA num
ber at
[email protected] before
returning
any
item. W
hen requesting
a
RMA
number, please
state
your
order num
-
ber, the product you wish to return and the reason for return. We will only accept returns which have a RMA number. Author-
ized returns are to be shipped according to received instruction from VIGO in appropriate shipping box. An unauthorized re-
turn, i.e. one for which an RMA number has not been issued and authorized returns however, shipped with incorrect customs
documents - will not be accepted.
Please print the RMA number clearly on the return label to avoid any delay in processing. Please send package to:
VIGO System S.A.
129/133 Poznanska St.,
PL 05-850 Ozarow Mazowiecki
Poland
129/133 Poznanska St., 05-850 Ozarow Mazowiecki, Poland; tel. 48 22 733 54 20; fax 48 22 733 54 26; e-mail: [email protected] 3 Please note: the information contained in this document is subject to change without further notification. VIGO System reserves the right to alter the performance and any resulting specifications.VS- 11-08-16MB
