ViewClix 15 Manuel utilisateur
Operating Guide
ViewClix makes it easy for families to stay in touch with seniors.
To ensure that using ViewClix is an easy and fun experience for you and your loved
ones, we need a family member or friend to do a small amount of organizing and
administration for the ViewClix Smart rame. (this person is called the ‘ rame
Organizer’).
This guide provides a straight-forward, step-by-step process for getting ViewClix
setup and then exploring its use and features. It’s really easy! Please follow this
guide from start to finish and you’ll quickly be a ViewClix expert.
ViewClix 15
TM
Table of Contents
Introduction ................................................................... 2
Installation of the ViewClix frame .............................. 3
Setup Internet connection .......................................... 6
ViewClix remote control .............................................. 7
Get the ViewClix Mobile App ....................................... 8
Share pictures with the ViewClix frame .................... 8
Make a Video Call ......................................................... 9
Organize pictures ...................................................... 10
Post a “Sticky Note” ................................................... 13
Enable family and friends to share ......................... 15
with the ViewClix frame
Set the ‘sleep time’ for the ViewClix frame ............ 17
Tips and AQ .............................................................. 19
Change the Wi- i network settings ......................... 21
rame Placement, Camera & Room Lighting ........ 23
2
ViewClix customer support
: web: https://viewclix.com/support
email: [email protected]
Introduction
The ViewClix Smart rame displays beautiful High Definition Pictures and receives
Video Calls. Using the free ViewClix Mobile App, families can easily share pic-
tures and make video calls to a ViewClix frame
The solution is tied together by the ViewClix Cloud which stores all the pictures
and manages the networking for sharing and video calling. The ViewClix web site
also includes a Members Portal where a ViewClix frame is remotely configured
and photos are easily organized.
What’s in the box
•
ViewClix Smart rame
•
ViewClix Remote Control
•
ViewClix Microphone
•
rame Stand
•
Power Adapter
What you’ll need
•
Web browser on PC or Mac or Tab-
let to log into the ViewClix
Members’ Portal.
•
Also, you can share Photos, make
Video Calls and post Sticky Notes with
any of the following devices:
- Apple or Android smart phone
- Apple or Android tablet
rame
Stand
Power
adapter
Microphone
Remote
control
3
First, a few essentials...
•
The primary operating mode of a ViewClix frame is to display its Slideshow,
sequencing through pictures that have been shared by family or friends.
•
When a Video Call is received, the Slideshow is hidden during the call. After the
call is ended, the Slideshow automatically starts displaying again.
•
Starting a ViewClix frame is accomplished by plugging it in — no need to worry
about a power switch. Likewise, if you need to move the ViewClix frame, just
unplug it.
•
When a ViewClix Smart rame is powered on, it displays a few “splash screens”
and the Internet connection is setup/established. After that, the frame will show
a camera preview so that you can make sure the position and lighting is good for
Video Calls.
Install the ViewClix mart Frame
We recommend that the Frame Organizer initially set up the frame in
their own home, prior to installing at the senior’s residence.
This “staging” will help the process of getting started go smoothly.
tep 1
Open the box and
take out the View-
Clix frame.
Remove the fame
from packing ma-
terials and place
it face-down on a
cloth-covered flat
surface, to avoid
scratches.
4
ViewClix customer support
: web: https://viewclix.com/support
email: [email protected]
Remove the frame
stand from the
shipping bag.
tep 2
Install the ViewClix mart Frame (CONTINUED)
tep 3
Remove the ViewClix Microphone
from its shipping bag.
Plug the microphone into its
input jack as indicated in the
picture.
IMP RTANT N TE
When the ViewClix frame is
all set up, the microphone
must be placed in front of the
frame.
Install the stand on the
frame’s back bottom by
sliding tabs into back lower
center slot. Push the Stand into the
slot to lock into the back
of the frame.
5
tep 4
Remove the Power Adapter
from its shipping bag.
Plug the power
connector into the
frame power socket, as
shown.
The frame will now start up
and display its initial screens.
tep 5
Plug power adapter
into the power outlet.
(top view)
Place the frame near
a power outlet on a
table top or counter
top. Choose a location
that can offer good
illumination.
6
ViewClix customer support
: web: https://viewclix.com/support
email: [email protected]
etup Internet connection for the frame
The ViewClix Smart rame includes built-in Wi- i connectivity.
When the ViewClix frame starts up, it displays a “welcome” screen with a prompt to
start Wi- i configuration. The list of available Wi- i networks is then shown. After
choosing a network or entering a network name, you’ll be prompted to
enter the network’s password/key.
N TE: If you don’t see the Wi- i network listed, it may be because the network is
configured to be “hidden” or “private”. In this case, you can select “Add Network” to
enter the Network name (SSID) and password/key.
The ViewClix frame connects easily to home Wi- i networks. However, the ViewClix
frame should not be connected to public Wi- i networks such as "xfinitywifi" or
"attwifi" because public networks use non-standard, proprietary login techniques.
Potential Issues with Shared Wi-Fi Networks in Senior Living Facilities
The ViewClix frame can be configured to connect to a shared Wi- i network. Howev-
er, we’ve found that those networks often have performance issues at certain times
of the day which can cause issues and disruptions with video calls. We recommend
that you coordinate with the facility management regarding the coverage quality and
Wi- i performance if a ViewClix frame is connected to a shared network.
Preview Camera
•
After connectivity is confirmed, a preview of the camera is shown. This will help
you position the frame in the best location for a Video Call.
•
If the preview appears dark or not positioned properly, see the section "Frame
Placement, Camera & Room Lighting" on page 23 of this guide.
•
When you’re OK with the camera preview, the Slideshow begins automatically.
7
ViewClix Remote Control
The ViewClix Smart rame is shipped
with a remote control to enter
commands.
The Remote Control will be needed to finish
the setup/installation process.
You can use the remote control to
pause the Slideshow. Use the forward
and back buttons < > to move through
the pictures.
Pause &
Play the
Slideshow.
Options
button
Sleep and
wake-up the
ViewClix
frame.
The K button
is used to enter
selections.
That’s it — the installation is complete.
When the ViewClix Smart rame is shipped, there are a few sample images in the
Slideshow. To share pictures and make video calls, you and family members may
use the ViewClix Mobile App or a web browser on a PC or Mac.
The next pages in this guide will help you get started with those actions.
8
ViewClix customer support
: web: https://viewclix.com/support
email: [email protected]
Get the ViewClix Mobile App
To download and install the ViewClix app from the Apple App Store or Google Play
Store, follow the steps in email that was sent after ordering the ViewClix frame.
The app will guide you through logging into your ViewClix account to link your mobile
device with the ViewClix frame.
hare pictures with the ViewClix frame
The main screen on the ViewClix app is simple: you can touch the button to ‘Share a
Picture’, ‘Make a Video Call’, or ‘Post a Sticky Note’
•
Touch ‘Share a Picture:’
−
or Apple devices: You’ll then select an
album to select pictures.
−
or Android devices: You’ll see a collection of
pictures
•
Select from 1 to 4 pictures to share and then you
can enter caption and confirm sharing.
•
The picture(s) will be uploaded to the
ViewClix Cloud and in a minute or two, the picture
(s) will automatically appear in the Slideshow.
•
Repeat to share more images.
TIP: When you upload more than one picture,
you’ll see a small pencil icon in the
corner of each picture, Tap on that icon to
add caption text for each picture.
9
Make a Video Call
While it’s displaying the Slideshow, the ViewClix Smart rame is always ready to re-
ceive a video call. Here are a few things to keep in mind about ViewClix video calling:
Frame auto-answers: After playing a notification sound, the Video Call is launched
on the frame. It’s a good idea to arrange the time of your calls in advance.
N TE: Auto-answer can be disabled within the rame Settings (see page 18). If
disabled, the frame user (i.e. the senior using the frame), will need to press
any button on the remote control to answer video calls.
No video calls while in Sleep mode: On page 17, we show how to set up the sleep
time for a ViewClix frame. The frame does not answer video calls during this time.
Call Setup Time After you tap the ‘Make Video Call’ button it will take up to 15 sec-
onds, for the Video Call to begin. Patience is a virtue
Try making a test video call.
N TE: The best way to make a test call is to have someone by the frame while you
call it from a different room. If you call the frame from within the same
room, you will probably experience unpleasant echo and audio feedback
because the microphones will be picking up the other side’s speakers.
•
Tap the ‘Make Video Call’ button to start the call.
•
To end the call, touch the Red “hang-up” button.
More video call tips
•
rientation: “Landscape” orientation is where the width of the screen is longer
than the height. As a stationary device, the ViewClix frame is always in “landscape”
orientation. If you rotate your mobile device to also be in landscape mode, the
video will be larger for both the mobile device and the frame.
•
Video calls using public Wi-Fi networks: Some commercial places, like restau-
rants or hotels, have Wi- i networks that do not support the video call connections.
•
Video calls using a smart phone’s mobile data: if Wi- i is unavailable, you can
use your smart phone’s data plan to make a ViewClix Video Call. But just like
watching any video using a smart phone, your data usage rates from your
mobile carrier will apply.
10
ViewClix customer support
: web: https://viewclix.com/support
email: [email protected]
Organize Pictures
Pictures that are shared with a frame are stored on the ViewClix Cloud server.
You can organize the Slideshow and manage photos using the Members Portal at
the ViewClix web site.
Initially, there are a few sample pictures in the Slideshow. You’ll want to use the
Photo manager to delete those.
Here are the steps:
•
Using a web browser on a PC, Mac or Tablet, go to the Members Portal:
www.viewclix.com/members
•
You’ll be prompted to login using your email address and password and then the
web page below will be displayed.
•
Click or tap “Photos“
Table des matières
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