Vanair Start All Jump Pack Mode d’emploi

Start•All Jump•Pack® Troubleshooting and Warranty Request Guide

Follow the Troubleshooting Steps on the next page to diagnose any problems and then check all boxes that apply. Use

Other for any issue not mentioned.

•Does not turn on, display turns onwhen charging, battery isabove 9.6V

•Does not turn on, display turns onwhen charging, battery isbelow 9.6V

•Charger does not work

• Does not charge even when activation button is pressed

• Error Code on the display: List error code_____________________

•Display shows red andgreenflashing 8’s, willnot activate or show error code

•Jump•Pack and display turns on, will not charge, “IN” isnot flashing

•Jump•Pack and display turns on, will not charge, “IN” isflashing

•Clamps are always live

•Clamps or cables are damaged

•Jump•Pack shuts off orstops during cranking. Display % after crank attempt:

•Other:

Please fill out the information below. Attach proof of purchase. Serial number is printed onto the housing where the red

clamp is connected. Remove the red clamp to view.

Dealer Jump•Pack Was Purchased From

Contact Name

Contact Phone Number

Contact Email

Return Address

Serial Number

Date of Purchase

Technical Support Representative

No Start•All Jump•Pack® units will be received unless a Return

Material Authorization (RMA) is issued first.

Goodall® Engine Starting Systems by Vanair® have a 1-year warranty from date ofpurchase.

Troubleshooting Steps (battery charging instructions are steps 4-5)

Send this form and proof of purchase to [email protected] in order to receive an RMA to return your pack for repair.

If the Jump•Pack is a JP 12-4000 model, there is no warranty and cannot be repaired. No RMA is to be issued.

If the Jump•Pack isa Lithium Hub model there is no warranty and cannot be repaired. No RMA is to be issued.

If the Jump•Pack isa Gray Case (big rig) Stark unit there is nowarranty cannot be repaired. NoRMA is to be issued.

Click here for the Start-All Jump Pack Troubleshooting Video

IN0229 Rev.2

1. The Start•All Jump•Pack® does not turn on.

a. Press the output button momentarily, then turn onthe power switch

i. Does the Jump•Pack turn on?

ii. If still off, proceed to step b.

b. Plug in the charger

i. Does the display turn onwith a charge %?

1. If the display turns onwhen plugged in, but then turns off when the Jump•Pack is

unplugged, check tosee ifthe charge level isincreasing by waiting 10minutes. Ifitisnot

increasing, measure the voltage. Put the positive probe of a voltmeter on the red clamp

and the negative probe onthe metal housing of the cigarette lighter port.

a. If itisnot charging and is above 9.6V the battery islikely bad. Return the unit for

further testing toverify.

b. If the voltage is below 9.6V the battery is possibly still good, the unit will still

need tobe returned tomanually recharge it.

2. If the display does not turn on

a. Check the charger for output. With the charger plugged into anAC outlet but

not plugged intothe Jump•Pack,measure with a voltmeter the inside with the

positive probe and the outside of the connector with the negative probe.It

should measure approximately 18 volts, if it does not, replace the charger.

b. If the Jump•Pack display does not turn on and the charger isgood, the jump

pack is defective and will need to be returned

2. The Start•All Jump•Pack® and the display turns on, but itdoes not charge.

a. Does the “IN” onthe display flash when plugged in?

i. No “IN” isnot flashing.

1. Check the charger for output. With the charger plugged into anAC outlet but not

plugged into the Jump•Pack,measure with a voltmeter onthe inside with the positive

probe and the outside ofthe connector with the negative probe. Itshould measure over

18 volts, if it does not, replace the charger. If it does measure over 18 volts, the control

board needs to bereplaced; return unit for repair.

2. If the Jump•Pack is 100% fully charged, the “IN” will stop flashing.

3. If IN has stopped flashing but the display does not show 100%, go to “recalibrating the

display when the display will not reach 100%” procedure

ii. The “IN” isflashing, but the battery charge level percentage will not increase, or will not reach

100%

1. Go to “recalibrating the display when the display will not reach 100%”

2. If the problem persists, Battery orcontrol board isbad, return the unit.

3. Strong arcing occurs when connecting the clamps to a battery

a. Perform a check byattaching a clamp-onammeter toone of the cables from the Jump•Pack. Connect

the clamps toa known good 12V battery, ENSURE PROPER POLARITY.

i. With the Jump•Packturned off, there should be no current, ifthere is, the MOSFET board isbad

and the unit needs to bereturned.

4. Normal Charging Procedure for the Start•All Jump•Pack®

If Issues occur prior to cranking attempt

IN0229 Rev.2

a. With the Jump•Pack turned off, plug ineither the ACcharger or the 12V auxiliary port charger into the

corresponding port.

i. Check display. If the display shows 0%, check the voltage per section 1. If itisabove 9.6 V,

proceed to step b.

ii. If the voltage isbelow 9.6 V, the battery isdamaged and the unit should be returned for service.

b. Look for the “IN” toilluminate on the display,

i. If working properly it will begin to flash

c. Wait several minutes to observe the charge level percentage increase

d. Continue tolet the Jump•Pack charge 6-8 hours oruntil itautomatically stops. The “IN” will stop flashing

and the charge level display will show 100%.

5. Recalibrating the display when the display will not reach 100%

a. Charge the jump per “Normal Charging Procedure for the Start•All Jump•Pack®.”

b. If itdoes not reach 100% when finished charging, then turn onthe Jump Pack while it isstill plugged in to

the charger, and wait 15seconds.

c. The display should recalibrate up to100%.

d. If the display still does not show 100%, leave the Start•All onand turn the flashlight onorplug in an

accessory toslowly drain the battery. Drain the battery to 50% and recharge fully until INstops flashing

----Turn unit ON.

e. If the display still does not read 100%, measure the voltage of the clamps with a voltmeter. If the voltage

is above 16.4V, the battery isgood.

NOTE: Many conditions affect the health of the battery, this includes age, the temperature it is stored at, how heavily it

has been used, and other factors. These will degrade the battery over time and may affect the maximum charge % that

will display.

6. The clamps or cables are damaged

a. The clamps can be replaced with Vanair Part Number 14-450 Replacement Clamp Set

b. For cable damage, the unit can be returned for repair

If issue occurs during Cranking Attempt

7. The LED display shows an Error Code E0-E9

a. There is anerror present. Itcould be any ofthe following

i. E0: Low Jump Pack Battery Voltage Detected

1. If the error appears when the Jump Pack is turned off and charging, then 1 or more cells in the Jump

Pack battery is below a safe 2.4V minimum charge. This unit will not charge because of the potential

unsafe condition. It will need to be returned for servicing.

2. If the error ONLY appears when unit is powered on, then the charge level is below a safe % to jump

start a vehicle or using the accessories without causing damage to the Jump Pack. It is possible to

recharge the Jump Pack before using it when it is in this condition.

ii. E1: Reverse polarity detected

1. Check the clamps and ensure that the red clamp isconnected to the positive post onthe battery and

that the black clamp isconnected to the negative post onthe battery.

iii. E2: Timed Out

1. The Jump•Pack once connected toa battery and activated will stay engaged for 45 seconds. Switch

off and back on the Jump•Pack to reset the timer.

IN0229 Rev.2

iv. E3: High Internal Temperature Detected

1. The Jump•Pack has detected a high internal battery temperature and will need to

cool down before the Jump•Pack can be used again. This will also prevent

recharging while the Jump Pack is still too warm. Allow the Jump•Pack to cool down

for 15-20 minutes before making another crank attempt.

v. E4: Low Temperature Detected

1. This Code will display when the Jump•Pack senses that it is below 40°F. This will not

prevent the use of the Jump•Pack, but only indicates that due to the low battery

temperature, performance will be reduced, or in extreme cases, the Jump•Pack may

shut off during the crank attempt. If the Jump•Pack shuts off, turn rocker switch off

and then back on, then press the activation button.

vi. E5: High Current Detected

1. The Jump•Pack has exceeded the safe upper threshold for current. If this error

occurs repeatedly on subsequent crank attempts, the vehicle starter may be bad, or

some other problem may be causing abnormally high current draw. Vehicle

batteries may need to be charged or replaced.

vii. E6: Low Current

1. This will display when the Jump•Pack has activated and then detects the current has

dropped below 2 amps. Check the clamps to see if they are still attached to the

battery and have a clean connection free of paint dirt, or corrosion. If the error is

still present or the jump pack is still showing red and green flashing 8’s and turning

on the headlights or blower does not resolve this, the activation button can be

pressed and held for 3 seconds. This will force the Jump•Pack to activate.

viii. E7: Short Circuit Detected

1. Check the clamps and verify that there is not a short circuit and that they are

connected to the battery correctly.

iv. E8: Unit Does not Activate

1. This is displayed when the Jump•Pack detects an internal defect or damage. If this

occurs, the Jump•Pack will need to be returned for servicing.

x. E9: There is an internal error with the Jump Pack. Contact the Vanair Service Department.

IN0229 Rev.2

MANUAL ACTIVATION FOR LOW VOLTAGE BATTERIES

The Start•All Jump•Pack® is designed tojump-start 12VDC lead-acid batteries at very low voltage. If your battery is too low

or unable totake a charge, the unit will display alternating red and green 8s. This isanindication that the Start•All

ump•Pack®

Jump•Pack®cannot detect a battery. If you need tojump-start a battery inthis condition, turn onthe headlights, blower,

and/or

another accessory. Ifthe Start•All Jump•Pack®still does not activate, there is a Manual Override feature, which allows you

to force “On” the jumpstart function.

CAUTION! USE THIS MODE WITH EXTREME CARE. THIS MODE IS FOR 12VDC LEAD-ACID BATTERIES ONLY. BOTH THE

SPARK PROOF AND REVERSE POLARITY PROTECTION FEATURES ARE DISABLED. PAY VERY CLOSE ATTENTION TO THE

POLARITY OF THE BATTERY BEFORE USING THIS MODE. DO NOT ALLOW THE POSITIVE AND NEGATIVE BATTERY CLAMPS

TO TOUCH OR CONNECT AS THE PRODUCT WILL GENERATE SPARKS. THIS MODE USES A VERY HIGH CURRENT (UP TO

2500 AMPS) THAT CAN CAUSE SPARKS AND HIGH HEAT IF NOT USED PROPERLY. IF YOU ARE UNSURE ABOUT USING THIS

MODE, DO NOT ATTEMPT AND SEEK PROFESSIONAL HELP.

Before using the Manual Override feature, make sure the battery clamps are connected to the correct polarity battery

terminals. To use the Manual Override feature, press and hold the “OUTPUT 12V” button for three (3) seconds. A solid

Green 8 will indicate you have successfully entered Manual Override mode and are ready to jump-start your vehicle.

d. If the Jump•Pack does not activate and display a green solid 8,return for servicing.

Click here for the Start-All Jump Pack Troubleshooting Video

IN0229 Rev.2

8. Jump•Pack shuts off during crank attempt orstops while cranking

a. The E4 Error code displays

i. Yes? Warm up the jump pack and try again.

ii. No, see below

b. Charge theJump•Pack to full inaccordance with section “Normal Charging Procedure for the

Start•All Jump•Pack® ”and attempt anengine start.

i. The Jump•Pack persists inshutting off.

1. Switch the power switch off and onagain. Press the "output"button briefly.

2. Read and record the percentage shown on the charge level display

a. If display is below 65%,the battery may be damaged and mayneed

replacement.

9. The Jump•Pack shows flashing red and green 8’s, but will not activate or show error codes

a. Check the clamp connection to make sure it is connected to the battery and is free of paint, grease, dirt,

or corrosion.

b. Make sure the vehicle ignition switch is turned tothe "accessory (ACC)"position and that the headlights

or blower isturned on.

c. If theabove steps do not resolve the issue, use the "manual acctivation mode"as instructed below.

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