Urmet domus IPerTalk 1375/10 Manuel

DS 1375-020C LBT 20692

Mod.

1375

COLLEGAMENTO

IP-PBX IPERTALK

Ref. 1375/10 - 1375/11 - 1375/12

INSTALLATION AND CONFIGURATION MANUAL

Interactive Links

2DS1375-020C

INDEX

1. GENERAL DESCRIPTION................................................................................................................................. 5

2. DESCRIPTION OF COMPONENTS .................................................................................................................. 5

3. INSTALLATION ................................................................................................................................................. 6

4. DESCRIPTION OF LEDS, CONNECTORS AND BUTTONS ............................................................................. 8

4.1 POWER LED (1)..................................................................................................................................... 8

4.2 STATUS LED (2).................................................................................................................................... 8

4.3 LAN PORT LED (6) ................................................................................................................................ 8

4.4 USB CONNECTORS (5) AND REBOOT AND RESET BUTTON (3)....................................................... 8

5. PRELIMINARY CHECKS................................................................................................................................... 8

6. CONNECTION TO THE NETWORK.................................................................................................................. 9

7. MAXIMUM DISTANCES AND WIRE SECTIONS............................................................................................... 9

8. CONFIGURATION AND FIRST USE ............................................................................................................... 10

8.1 AUTOMATIC AND MANUAL CONFIGURATION OF USER TERMINALS ................................................ 13

9. ACCESS TO THE TELEPHONE NETWORK ................................................................................................... 13

9.1 MODELS REF. 1375/805 - 1375/810.................................................................................................. 13

9.2 MODEL REF. 1375/815....................................................................................................................... 14

10. TELEPHONE FUNCTIONS ............................................................................................................................. 14

10.1 DO NOT DISTURB .............................................................................................................................. 15

10.2 UNCONDITIONAL FORWARDING, FORWARD ON NO ANSWER AND ON BUSY

(INTERNAL/EXTERNAL)...................................................................................................................... 16

10.3 PUT ON HOLD/RECOVER CALL ........................................................................................................ 16

10.4 CALL PARKING................................................................................................................................... 16

10.5 TRANSFER WITH OFFER, BLIND, IN RINGING ................................................................................. 16

10.6 THREE-WAY CONFERENCE CALL ................................................................................................... 17

10.7 WAITING CALL NOTIFICATION.......................................................................................................... 17

10.8 INTERCOM.......................................................................................................................................... 17

10.9 CALL TO GROUPS OF EXTENSIONS, WITH SIMULTANEOUS OR SEQUENTIAL RINGING .......... 17

10.10 CALLING NUMBER OR NAME DISPLAY ........................................................................................... 18

10.11 INTERNAL/INBOUND CALL DISTINCTIVE RING ............................................................................... 18

10.12 MESSAGE WAITING INDICATOR (MWI)............................................................................................. 18

10.13 STATE OF EXTENSIONS (BLF)........................................................................................................... 18

10.14 PICK GROUP AND DIRECT PICK....................................................................................................... 18

10.15 POST SELECTION VIA DTMF............................................................................................................. 19

10.16 HOT-LINE............................................................................................................................................ 19

10.17 SELECTION OF LINE TRUNK FOR OUTBOUND CALLS ................................................................... 19

10.18 DISPLAY OF SPECIFIC OUTBOUND CALLING NUMBER................................................................. 20

10.19 OUTBOUND CALL RESTRICTION...................................................................................................... 20

10.20 COMPRESSED AND WIDEBAND CODEC MANAGEMENT................................................................ 20

11 SYSTEM FUNCTIONS .................................................................................................................................... 20

11.1 ALARM/APPOINTMENTS ................................................................................................................... 20

11.2 VIDEO CALL SUPPORT...................................................................................................................... 21

11.3 SUPPORT OF VOIP FAX DEVICES (SIP T.38) .................................................................................... 21

11.4 FAX2MAIL SERVICE ........................................................................................................................... 22

11.5 SENDING SMS ................................................................................................................................... 23

11.6 EXTERNAL IP VIDEO STATIONS........................................................................................................ 24

iPerTAlk IP-PBX Version: 2.1.4 or higher

The document contains INTERACTIVE LINKS for faster and more efcient consultation.

Interactive Links

DS1375-020C

11.6.1 Connection of 1375/821 – 1375/822 external IP video stations ............................................. 25

11.6.2 Conguration of 1375/821 – 1375/822 external IP video stations........................................... 26

11.6.2.1 External IP video stations keys pairing and advanced conguration................................... 27

11.6.3 Forwarding Call/Video call from external IP video station to phone / videophone................. 29

11.6.4 Forwarding Call/Video call from phone/videophone to external IP video station................... 29

11.6.5 Management of Video call to 1375/815 telephones............................................................... 29

11.6.6 Conversation timeout setting.................................................................................................. 29

11.6.7 Door opening command sending ........................................................................................... 30

11.6.7.1 Sending of door opening command during a conversation ................................................ 30

11.6.7.2 Sending the door opening command in Standby

(when not engaged in a conversation)................................................................................. 30

11.7 CALL MODULES 1375/823 ELEKTA AND 1375/824 ELEKTA STEEL................................................ 30

11.7.1 Connection of call modules 1375/823 – 1375/824................................................................ 31

11.7.2 Conguration of call modules 1375/823 – 1375/824.............................................................. 32

11.7.2.1 Call module advanced congurations................................................................................. 33

11.7.2.2 Phonebook conguration (administrator user only)............................................................ 34

11.7.2.3 Conguration of switchboard call (main telephone)............................................................ 34

11.7.3 Making a call/video call from call module to telephone/videophone or

video door phone 1375/825................................................................................................... 35

11.7.4 Making a call/video call from telephone/videophone to call module...................................... 35

11.7.5 Management of Video call to 1375/815 telephones............................................................... 35

11.7.6 Conversation timeout setting.................................................................................................. 35

11.7.7 Door opening command sending ........................................................................................... 35

11.7.7.1 Sending of door opening command during a conversation................................................. 36

11.7.7.2 Sending door opening command in standby (not during conversation)............................... 36

11.8 MAX IP VIDEO DOOR PHONE 1375/825............................................................................................ 36

11.8.1 Connection of IP video door phone 1375/825....................................................................... 36

11.8.2 Conguration of IP video door phone 1375/825..................................................................... 37

11.8.2.1 Advanced congurations of IP video door phone 1375/825............................................... 38

11.8.3 Conguration of switchboard call (main telephone)............................................................... 40

11.8.4 Making a call from video door phone to telephone or video door phone............................... 40

11.8.5 Making a call from telephone to video door phone................................................................ 40

11.9 AUTOMATIC ACTIVATION FROM IP VIDEO DOOR PHONE 1375/825 OR FROM

VIDEOPHONE 1375/815 ..................................................................................................................... 40

11.10 ACCESS CONTROL (ADMINISTRATOR USER ONLY)....................................................................... 40

11.11 CUSTOMIZATION OF RECEPTION MESSAGES AND WAITING MESSAGES................................... 41

11.12 PERSONAL AND SYSTEM DIRECTORY ............................................................................................ 42

11.13 INBOUND/MISSED/OUTBOUND CALL RECORD.............................................................................. 43

11.14 EXPORT OF CALL DATA .................................................................................................................... 44

11.15 USER AND EXTENSION STATUS CONFIGURATION ........................................................................ 44

11.16 REAL-TIME CONSULTATION OF THE STATE OF SYSTEM’S LINES AND EXTENSIONS ................ 46

11.17 DATE AND TIME AUTOMATIC UPDATE ............................................................................................ 47

11.18 RECORDING OF TELEPHONE CALLS ............................................................................................... 47

11.19 SETTING CALL FORWARDING TO SMARTPHONE/TABLET VIA CallMe APP .................................. 48

11.20 INTEGRATION WITH IPERCOM 2.0 SYSTEM.................................................................................... 51

11.20.1 IperCom Lines........................................................................................................................ 51

11.20.2 Simultaneous calls on IperCom trunks.................................................................................. 52

11.20.3 Creating an inbound routing rule........................................................................................... 52

11.20.4 Enabling the Ipercom Network.............................................................................................. 53

4DS1375-020C

12. SYSTEM CONFIGURATION ........................................................................................................................... 55

12.1 INBOUND ROUTING........................................................................................................................... 55

12.2 OUTBOUND ROUTING....................................................................................................................... 56

12.3 PROFILE CALENDAR ......................................................................................................................... 57

12.4 BLACKLIST ......................................................................................................................................... 57

12.5 APPLICATIONS................................................................................................................................... 57

12.5.1 Multi-company service (ITM)................................................................................................... 58

12.5.2 Voicemails (VMAIL / Consultation).......................................................................................... 61

12.5.3 Operator station (POA) installation.......................................................................................... 63

12.6 GROUP MANAGEMENT ..................................................................................................................... 64

12.7 SOFTWARE UPDATE.......................................................................................................................... 65

12.8 FIAS PROTOCOL INTEGRATION MODULE ....................................................................................... 66

12.9 ADVANCED CONFIGURATIONS ........................................................................................................ 66

12.9.1 Extensions............................................................................................................................... 66

12.9.1.1 Gateway conguration......................................................................................................... 67

12.9.1.2 Analogue user terminal support, IP/SIP, THIRD-PARTY software...................................... 67

12.9.2 Lines........................................................................................................................................ 70

12.9.2.1 Overow on line trunks........................................................................................................ 70

12.9.2.2 Trunk mapping ..................................................................................................................... 71

12.9.2.3 VOIP Lines ........................................................................................................................... 71

12.9.2.3.1 VOIP Lines for URMET gateway....................................................................................... 72

12.9.2.3.2 IPERCOM Lines (future implementation).......................................................................... 73

12.9.2.3.3 VOIP provider lines ........................................................................................................... 74

12.9.2.3.4 Trunk lines (VoIP Junction)................................................................................................ 74

12.9.3 Line trunks.............................................................................................................................. 75

12.9.4 System setting ........................................................................................................................ 76

12.9.4.1 System................................................................................................................................. 76

12.9.4.2 Network - Telephone network.............................................................................................. 77

12.9.4.3 Network - WAN .................................................................................................................... 77

12.9.4.4 Remote connections via VPN Tunnel................................................................................... 77

12.9.4.4.1 Remote ofces via VPN Tunnel......................................................................................... 78

12.9.4.4.2 Remote telephones via VPN Tunnel................................................................................. 78

12.9.4.5 Date and time....................................................................................................................... 79

12.9.4.6 Licenses ............................................................................................................................... 79

12.9.5 System maintenance............................................................................................................... 79

12.10 OPERATOR CONSOLE....................................................................................................................... 80

12.10.1 Internal call management...................................................................................................... 80

12.10.2 Inbound call management.................................................................................................... 80

12.10.3 Alarm clock........................................................................................................................... 80

12.11 CDR (CALL RECORD)......................................................................................................................... 81

12.12 BACKUP/RESTORE OF THE CONFIGURATION FROM WEB INTERFACE ....................................... 81

12.13 SPEED DIAL........................................................................................................................................ 82

12.14 EXTENSION MANAGEMENT .............................................................................................................. 82

12.15 EXTENSION REGISTRY...................................................................................................................... 83

13. SAFETY ......................................................................................................................................................... 84

13.1 REPLACING THE BATTERY ............................................................................................................... 84

DS1375-020C

1. GENERAL DESCRIPTION

iPerTAlk IP-PBX can be used to manage VoIP/SIP telephone installations by direct interconnection with remote

VoIP operators.

2. DESCRIPTION OF COMPONENTS

FRONT VIEW UPPER VIEW

1. Power LED

2. Status LED

3. Reboot and reset button

4. Disassembly screw cover (front cover)

5. USB connectors

6. LAN port

INTERNAL VIEW

7. Battery

8. Battery housing

9. Power connector

6DS1375-020C

3. INSTALLATION

For the rst installation of the device, proceed as follows:

1. Open ap (4) by making it slide outwards.

2. Undo the screw using a Phillips screwdriver and remove the front cover.

3. Fix the base to the wall with screws and wall anchors (provided in kit).

DS1375-020C

4. By exerting a slight pressure, insert the battery (7) in the battery housing (8), following the correct polarity.

5. Connect the power supply to the power connector (9). According to the position of the device, use the pre-cut

holes (A) on the right or on the left, arranged for passing through the power supply cable.

6. Close the previously removed front cover with the screw.

8DS1375-020C

4. DESCRIPTION OF LEDS, CONNECTORS AND BUTTONS

4.1 POWER LED (1)

LED colour Description

Green Device powered

LED off Device not powered

4.2 STATUS LED (2)

LED colour Description

Green xed System working with installed license

Red xed System not working

1 blue ash

1 green ash Internet connection is not available (no communication with Cloud Urmet)

3 red ashes

1 green ash System working with license not installed

3 red ashes

1 green ash

1 blue ash

System working with license not installed and connection to the Internet not

available (no communication with Cloud Urmet)

4.3 LAN PORT LED (6)

LED colour Description

Green ashing Connection to the LAN at 100Mbit/s

Orange ashing Connection to the LAN at 1Gbit/s

4.4 USB CONNECTORS (5) AND REBOOT AND RESET BUTTON (3)

Component Description

USB connectors 4 USB 2.0 ports for connecting of external USB storage devices or expansion units.

Reset and restart

button

Reboot the system: press the button until the WHITE LED lights up.

Restore default settings: hold the button pressed until the RED status LED lights up.

Release the button, switch power off and back on again.

5. PRELIMINARY CHECKS

Before establishing the network connections, perform the following checks to be able to use all iPerTAlk features

self-conguration. In particular, check that:

The company/PC network has a DHCP service.

Check that there is a free socket near the installation site.

The switch used in the system has at least one free Ethernet port.

Also check that an Internet connection adequate to support the number of simultaneous calls which are

needed is available.

Also check that an Internet connection is available adequate to support the number of simultaneous calls

which are needed. The following table shows the speed required to make good quality VoIP calls.

Number of concurrent calls Required bandwidth (upload & download)

185 kbps

2174 kbps

4358 kbps

8696 kbps

•

DS1375-020C

6. CONNECTION TO THE NETWORK

Follow the procedure below to make network connections.

Connect one end of the Ethernet cable to the LAN port on the switch and the other end to the LAN port (6) of

the device.

It is possible to use a switch already arranged in the network or install a new one (see Ref. 1039/44) to

make a new network. Where possible, the switch integrated into the Internet Router may be used.

Connect the power supply to the mains. The power LED (1) will turn GREEN.

The device will effectuate the software boot up procedure. At booting up, the status LED (2) of the device will

turn GREEN xed to indicate that the system is working and ready to be congured. If you do not have an

Internet connection, the status LED (2) will blink alternatively BLUE and GREEN to indicate the absence of

communication with the Urmet Cloud. System conguration is still possible in this condition.

In case the system cannot boot up correctly, refer to the table in the “DESCRIPTION OF LEDS, CONNECTORS AND

BUTTONS” chapter.

Below is an example of the connection diagram.

7. MAXIMUM DISTANCES AND WIRE SECTIONS

Type of connection Max. distance Min - max section

LAN 100 m (*) CAT5e (#)

(*) The maximum permissible distance is that dened by IEEE 802.3 for Fast Ethernet networks

(100 Mb/s) with UTP CAT5 connections, which establishes that the maximum distance between two Ethernet

devices connected to each other must be 100 m.

(#) To ensure operation of the device at maximum distances, the wire must be in Category 5e and the section of

the twisted pairs must be AWG24.

The maximum resistance of the individual wires must not exceed 10ohm/100m. The connection between the door

phone and POE switch must be ensured by a single cable without any extra patch cords.

The cable must be up to the following standards:

- EIA/TIA 568-B.2 or EIA/TIA 568-C.2

- EN50288 3-1

- IEC 61156-5

WARNING!

You can only make audio calls to

videophone terminals.

WARNING! You can only make

audio calls from a videophone to a

video door phone Ref. 1375/825.

The administrator can customise

the congurations of each extension

according to needs, from the page

“Extensions and Lines Status”.

It is possible to activate the page

of the iPerTAlk User interface from

which it is possible to extract the

tags of the calls managed by the

iPerTAlk system in a determined

period, according to selection

lters.

10 DS1375-020C

8. CONFIGURATION AND FIRST USE

A PC (Windows, Linux or Mac) running a browser is needed to access iPerTAlk conguration.

Use of the following browsers is recommended to ensure maximum compatibility:

Internet Explorer 11.x or higher;

Mozilla Firefox 50.x or higher;

Chrome 60.x or higher.

Follow the instructions below to complete the conguration.

1. Connect the PC to the network where iPerTAlk is connected.

2. iPerTAlk, in default conguration is congured to receive the IP address from the DHCP Server of the IP

network which hosts it. However, if the DHCP server is not available, after 150 seconds iPerTAlk automatically

assigns the following IP address 192.168.56.245 to itself, in order to allow reachability in the network.

If you have a PC capable of accessing the VLAN (default 5 for iPerTAlk), it is always possible to access the

iPerTAlk conguration interface at https://10.10.10.10

3. Start the browser on your PC and enter the iPerTAlk address in the address bar to access the conguration

web page.

Accept the security certicate following the procedure suggested by the Web browser in use.

4. Login using the default Username and Password:

User: installer

Password: 0000

5. Press the icon to access the conguration page.

6. The main page will appear when logging on automatically.

•

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